Hotel - Mercure Charlestown
Mercure Hotel Mercure Hotel

Mercure Charlestown

4.0/5 485 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition and convention centre

NEWCASTLE4.5 km / 2.8 mi

Your meetings and events

Mercure Charlestown Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Madison Bar Room 45 m2 4 m 0 0 0 0 0
Madison Function Room 45 m2 4 m 50 27 30 30 0
    • Flipchart
    • Screen
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Overhead projector
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • 5 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,789 reviews

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 485 reviews
Chris Business - 12/09/2019 AccorHotels review
« Fantstic! »

Overall, I was extremely well looked after. I was greeted by Kenny at the Mercure in Adamstown and he went above and beyond in the little things. On both nights at the bar he served me my scotch and made it just the way I like it. He even gave me a little extra which was very much appreciated. The only thing that prevented you from getting a perfect 10 was the fact that there was still a dirty teaspoon and tea towel left in the mini bar area.

Geoff B. Business - 10/09/2019 AccorHotels review
« Great »

Very good no fuss.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive a score of 100/100 and see our valued guests returning time and time again to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Paul Couples - 10/09/2019 AccorHotels review
« Charlestown »

Sunday but no dinner but our Mercure room was very nice and our breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback we are pleased you enjoyed your stay and breakfast. Our restaurant is closed on Sundays only however we offer room service from 6pm - 8pm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Darryl H. Couples - 09/09/2019 AccorHotels review
« Clean, comfortable, friendly staff, efficient. »

Reception was very friendly. We were happy with our room and services offered/provided. We would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryl H., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially 100/100! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Darrell H. Business - 08/09/2019 AccorHotels review
« Great stay as usual »

Excellent Service by Ange at Breakfast & her daughters at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darrell H., It is always a pleasure to see you, I have shared your feedback with the girls. We look forward to seeing you again soon. Sincerely, Vanessa

Rachel Business - 06/09/2019 AccorHotels review
« A place to stay »

The room was more spacious and pleasing to the eye . I was not overaly impressed with breakfast , I came to have breakfast and was advised that the buffet was there . I did not want much and felt the $27 charge was pretty excessive. I was not impressed that I was not given the opportunity to have anything else - yet the breakfast menu provided in the rooms offered other things to select from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Rachel C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our full breakfast buffet is $27 per person or $20 per person when pre-booked upon check in or upon booking, We offer room service which can be ordered the night before at individual pricing for those who only require certain items as a cheaper option. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Karen A. Business - 06/09/2019 AccorHotels review
« Great »

On check in, the gentleman booked our dinner table as it was getting late, very appreciated. To the young gentleman who gave me the internet password at 11.45pm, your gentle manner was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen A., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team as they certainly do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

S. Couples - 06/09/2019 AccorHotels review

Good, clean and tidy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

No Business - 06/09/2019 AccorHotels review
« Good rooms, great restaurant. »

Good rooms, great restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien O., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to investigate the housekeeping issue, our policy is if towels etc are on the rack we do not replace them and we add an additional soap etc if one has been opened but leave the open one still for use when it is the same guest in the room. Our apologies if this was not the case on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Brett P. Business - 05/09/2019 AccorHotels review
« Overnight stay for work »

The night’s stay I had was quite comfortable and was nice, however after a full day’s work I wanted to heat dinner in my room but couldn’t as there was no microwave. The addition of a microwave would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett P., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to hear our guests enjoyed there stay. We have microwaves available upon request and availability, please feel free to request one on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Greg B. Business - 05/09/2019 AccorHotels review

I was happy with the experience. Staff were courteous and helpful and the room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg B., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to hear our guests enjoyed there stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Anonymous Business - 04/09/2019 AccorHotels review
« In need of some repair/restoration »

Staff were perfectly friendly/professional and the bathroom looked newly renovated. However, the carpets in the restaurant and room were old and stained and there was a general smell of cigarette smoke in the room (I'm not sure if it was from guests smoking on the balconies or just leftover in the age of the property).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Our carpets are professionally cleaned regularly and i will be sure to inspect the areas mentioned. All of our rooms and balcony's are non-smoking and i apologies if someone has broken this rule, Please always feel free to contact us during your stay if there are any issues and we will promptly assist. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Ian N. Families - 02/09/2019 AccorHotels review
« good »

stay was good but door lock was faulty and staff said they get it fixed when checked out. Staff were very pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian N., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We most certainly fixed the issue with your door and can advise it is most certainly not a common issue. Always feel free to contact reception at any time during your stay should there be any issues and we will promptly assist. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Adam Business - 02/09/2019 AccorHotels review
« very comfortable stay with great service. »

check in was very easy as the staff were efficient and friendly. Room was very clean and bed was comfortable. Breakfast was really good with a good variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and i will be sure to share your praise with our team of staff who do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Leanne Couples - 02/09/2019 AccorHotels review
« Extremely clean super comfy beds and pillows »

Found hotel to be in a great location. Very clean comfortable rooms, comfortable beds and pillows.we used the restaurant for both dinner and breakfast. Food was delicious on both occasions.the buffet breakfast had plenty of choices. Staff extremely friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will be sure to share your praise with our team who do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Ken C. Couples - 02/09/2019 AccorHotels review
« Mr Ken C. »

very quite as always. Hot breakfast was very welcome. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and to see you returning to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Kimble Business - 01/09/2019 AccorHotels review
« Pleasant »

The stay was business related, the restaurant meals were convenient and enjoyable. The staff were efficient, effective and pleasant. Their efforts made the experience pleasurable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimble S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback especially 100/100. I will share your comments with our team who do a fantastic job. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Mark Families - 01/09/2019 AccorHotels review
« very comfortable »

Rooms were a bit tired, stafd were great amdnthe food was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Peter Families - 31/08/2019 AccorHotels review
« Very positive »

Our stay was of necessity short but our exeperience was quire positive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Louis O. Business - 31/08/2019 AccorHotels review
« I was satisfied »

The check in and out service was very professional. The breakfast was great. The room was neat and clean and equipped with everything I required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis O., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates