Hotel - Mercure Milton Keynes Hotel
Mercure Hotel Mercure Hotel

Mercure Milton Keynes Hotel

4.0/5 1,250 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Fitness centre
  • Golf
    • Golf
    • Golf course 18 holes
    • Golf practice facilities (Paying)
    • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARGOS4.83 km / 3 mi BT8.05 km / 5 mi FOREIGN OFFICE12.87 km / 8 mi M K COUNCIL OFFICES4.83 km / 3 mi MILLBROOK TEST CTR25.75 km / 16 mi OPEN UNIVERSITY12.87 km / 8 mi RED BULL RACING11.8 km / 7.33 mi VOLKSWAGEN LEARNING1 km / 0.62 mi
B P OIL4.83 km / 3 mi COCA COLA7.6 km / 4.72 mi JOHN LEWIS14.48 km / 9 mi MERCEDEZ BENZ6.44 km / 4 mi NETWORK RAIL4.83 km / 3 mi RAILCARE LTD3.22 km / 2 mi SANTANDAR3.7 km / 2.3 mi

Your meetings and events

Mercure Milton Keynes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SPRINGFIELD 44 m2 2.8 m 20 12 15 15 30
PINEHAM 45 m2 2.8 m 20 12 15 15 30
BRADWELL 45 m2 2.4 m 30 15 18 20 40
WOLVERTON SUITE 50 m2 2.4 m 40 15 18 20 40
CLUBHOUSE1 59 m2 2 m 40 15 18 20 40
CROWNHILL SUITE 88 m2 2.8 m 90 40 40 40 60
WATLING SUITE 99 m2 2.8 m 100 45 50 50 80
CLUBHOUSE SUITE 177 m2 2.4 m 150 55 70 80 120
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 92 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,722 reviews

Our guest reviews for
Mercure Milton Keynes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,250 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 17/07/2019 TripAdvisor review
« Poor Hotel, Poor Service & Facilities. »

The hotel was booked due to my wife and daughter planning a theatre trip. I booked 'hotels with pools in Milton Keynes' and whilst booked through a 3rd party, the hotel was booked correctly to Mecure / Accor. All appeared well upon arrival. We booked in, however had to ask the reception staff if I needed to book my car in using the tablet at reception as she did not mention it despite the signs everywhere (name removed). We were informed we had a 'prestige room'. I can only assume this is due to the fact it had a bed settee due to us requiring a family room. Initially told that it was not made ready, then swapped to yes it is ready, we made our way to the room. Whilst the room was clean and had a good view over the gold course, the 'prestige' room required us to shuffle past the made up bed settee due to limited space. annoying every-time you wanted to use the loo! After a courtesy call from the reception asking if all was well, rather than complain about the gap dance required (it wasn't her fault), I asked where the pool, sauna etc. was, to which I was told quite bluntly. No there isn't a pool in the hotel! I attended reception showing said staff my booking details which highlighted said pool and facilities, to be told it was my fault as I had booked through a 3rd party and should have gone on the Acorr website (sorry Expedia, Bookings.com,Trivago and all other 3rd party websites, Its obviously your fault that the hotel doesn't ensure their facility details are not updated. This was from the conference manager too, who offered a drinks voucher. It is worth noting that I had already stated that this was a surprise stay for my 10 year old daughter, and am sure that she wouldn't appreciate a nice G&T even if it was free!. NOW! After explaining all to wife and child, I took them to the theatre and made my way back expecting to be able to at least use the gym. Alas, Hercules had obviously used it before and all weight cables had locked, or stretched, with weight plugs to increase the level not fitted or working. I didn't know Sweet potato fries could be killed! and that the only way to serve a portion of onion rings was to drown them in oil! Breakfast!!!! - £249 a night for 3 coffee was in a pump pot!!! Said car registration didn't work and now I have been landed a £60 fine with no sensible support from the hotel who have the ability to get it written off!! And still no call from the General Manager! Lets see what this review brings

Pauline H. Couples - 14/07/2019 AccorHotels certified review
« Lovely stay and friendly staff »

Felt comfortable, relaxed and enjoyed the meals

Claudia M. Families - 09/07/2019 AccorHotels certified review
« Brilliant. Nice and very spacious room with beautiful view »

Really enjoyed my stay. Friendly staff. Lovely room with a view over the golf course. Complimentary drinks in the fridge were great. Great service. Would stay there again any time. Definitely recommend this hotel.

R.c. Couples - 08/07/2019 AccorHotels certified review
« Very enjoyable stay. »

Hotel excellent, good food, good service by all staff.

Simon Couples - 08/07/2019 AccorHotels certified review
« nice hotel with good price point »

hotel is new and refurnished. Enjoy the rain shower and new furniture. The only bit to further improve is the mattress can be firmer.

Worrell R. Business - 08/07/2019 AccorHotels certified review

All staff acted professionally and I was greeted with a warm welcome. The hospitality experienced during my stay was second to none.

Fred H. Couples - 08/07/2019 AccorHotels certified review
« Awful breakfast, no one in attendancecooked breakfact dries out. »

The stay was let down by the breakfast. The receptionist did deduct the cost of that from our bill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred H., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian T General Manager

Roy W. Families - 07/07/2019 AccorHotels certified review

Supurbe staff, clean rooms, would stay there again

Rebekah Couples - 07/07/2019 AccorHotels certified review
« Long weekend »

We booked this hotel because we were going to a wedding at the Abbey Hill Golf Club and they are literally next door. A very beautiful hotel, lovely staff and we enjoyed our breakfasts.

Sarah H. Families - 07/07/2019 AccorHotels certified review
« Good hotel but not nothing privileged about the privilege room. »

The check in was chaotic, our room was not available at the 1pm check in. We had to wait over an hour for it, even though the receptionist had taken our mobile number we were not informed of this. Once in, the room was a good size and well cleaned. The black out curtains were fabulous. The privilege room was supposed to have free soft drinks, which were not there. After asking about this, the fridge had 3 mini cans put in it for a family of four! I certainly would not spend the extra for a privilege room at this hotel chain again.

Ron S. Couples - 07/07/2019 AccorHotels certified review
« Stayed only one night but everything was excellent. »

We stayed one night in conjunction with a visit to Bletchley Park. Everything was excellent including check-in, restaurant, room and check-out. Only one small point which was that the safe wasn't usable.

La Business - 06/07/2019 AccorHotels certified review
« Always a pleasure. »

I'm a regular weekly stayer, just 1 night usually each week. Reception are marvellous, Tracy and Natalie especially. The rooms are always comfortable, clean and spacious. Only small quibble is room service. Your menu now is so sparse and on this particular stay, my order was forgotten, and I chased an hour later and then the incorrect order came - I didn't realise until I lifted the lid and too late to change, so I ate but it wasn't what I ordered. Other than that, lovely. Special mention too to the breakfast staff. Always friendly and brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I'm very glad the girls on reception have made a good impression and look after you. I will pass your feedback onto them, I'm surprised to hear that your room service wasn't delivered on time and you received the wrong order. Please accept my apology, We also have a duty manager that works every shift and they would of been happy to help and resolve this for you. We appreciate all feedback so we can improve our service. So Thank you again, Kind regards, Christian T General Manager

Paul D Family - 06/07/2019 TripAdvisor review
« Bad service »

My Daughter got married near this hotel. On arrival, I checked in at the hotel, I informed the receptionist that I had pre-booked and had a booking reference, she was really rude and every time I tried to give her the reference number she would not listen, she said that my new son-in-law had pre-booked a number of rooms, but I booked mine separately, she gave me the electronic door card and I went to the room, up three flights of stairs. I just settled in and was getting freshened up after my long journey when my mobile phone rang, it was my son who said she had given me the wrong room. I had to repack and move to a different room on the ground floor. On getting settled we tried the bed for comfort, it was so high that my wife had difficulty getting on to the bed. After one week, my Daughter called me and asked me what my room number was and the last four digits of my debit card, it seems that the hotel was trying to charge her for a “no show” , after some time it was eventually sorted out. I could not give a good review for the staff member, but the room was clean and well equipped. It was air conditioned. A card had to be inserted in a card reader for electric. None of this was explained on checking in. I should also mention that when I booked I informed them that I was disabled, The hotel has no lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to leave us a review, We appreciate all feedback given to us so we can improve our service. As keeping a high standard is very important. I'm sorry to hear that your check in experience with us wasn't good and your booking got mixed up within the large party of rooms and you had to change rooms, I will be speaking to the reception manager to the feedback is shared with the team and all room requests are followed through to make sure this doesn't reoccur. Anyone with requests for a disabled room we have a chair lift up to the ground floor rooms and down to the bar/restaurant area. We always have some one on shift to assist with these at any time. We hope you return and give us another chance in the near future, Kind Regards General Manager Christian T

Liz B. Solo - 03/07/2019 AccorHotels certified review
« Nice Hotel but huge issue getting refund »

The actual stay itself was very nice. The room was clean and I thought good value for money. However, I stayed on 1-2 June and on checking in was charged a deposit for any incidentals I may put on the room, I was told this would be removed if it wasn't used. It wasn't. I was still charged £105 instead of £75 on my credit card. That refund (after a lot of chasing) was finally returned to me on 28 June! Communication wasn't that brilliant to be honest, I was never called back with regard to the issue and did all of the chasing. If I hadn't kept an eye, I imagine I would have been overcharged for the room. This needs serious addressing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth B., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian T General Manager

Priscila P. Couples - 01/07/2019 AccorHotels certified review
« Very disappointing »

Went to hotel as it was rated a 4 start hotel and has a good reputation. Decoration was one of the points made me to book. However it was the bar was taking too long to be served, it did take about 1hour to have some olives. Dinner as part of our half-board, was a total disappointment, don't have other word to say but it was disgusting - so a shame a hotel at this type can let a 'chef' to serve something like what was served to us. The chicken milanese was dumped in a fryer with old oil, on top of this was overcooked. The bed we could fill the button on the mattress and there was no instruction on how to operate the air-conditioning. Breakfast was okay - at least nice pastries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Priscila P., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian T General Manager

Christina T. Couples - 01/07/2019 AccorHotels certified review
« Extremely comfortable stay »

We were very impressed with the quality of the accommodation at the hotel. The room was equivalent to one at a far more expensive hotel. The whole ambience of the hotel was very luxurious and we felt our stay was excellent value for money. We would definitely stay there again and will check if there is a Accor hotel when visiting other areas of the country.

Danny M. Couples - 30/06/2019 AccorHotels certified review
« Very enjoyable and relaxing »

Excellent locality could not fault anything. Facilities excellent , staff friendly and helpful all you could wish for on our short break.

Peter Business - 29/06/2019 AccorHotels certified review
« Excellent »

Stayed here many times om business. Cannot recommend this hotel highly enough. Always friendly staff, room spotless.

Business - 28/06/2019 TripAdvisor review
« Good country situation near the City »

Great staff, attentive and friendly, Accor quality food and drink, if fact the Caesar Salad was the best prepared I have had from Accor hotels, good situation adjacent to a Golf Course and a residential area but close to A5 and centre of City

R F. Couples - 27/06/2019 AccorHotels certified review
« Great »

Could not fault the staff the rooms or the hotel, I travel a lot and I must say I would highley recomend this hotel.

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