Hotel - Mercure Darlington Kings Hotel
Mercure Hotel Mercure Hotel

Mercure Darlington Kings Hotel

4.0/5 948 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AMEC2 km / 1.24 mi CUMMINS1 km / 0.62 mi HERTEL19 km / 11.81 mi HMRC13 km / 8.08 mi KROMEK11 km / 6.84 mi NORTHGATE PLC1 km / 0.62 mi SAKS1 km / 0.62 mi VIRGIN MEDIA13 km / 8.08 mi
CAP GEMINI12 km / 7.46 mi DUPONT2 km / 1.24 mi HITACHI5 km / 3.11 mi JOHNSON MATHEY12 km / 7.46 mi NIFCO13 km / 8.08 mi RFMD FILTRONIC5 km / 3.11 mi TEESSIDE UNI1 km / 0.62 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE STEPHENSON 27 m2 2 m 24 14 16 10 16
THE LOCOMOTION 34 m2 2 m 30 20 24 18 20
THE PULLMAN 60 m2 3 m 50 26 36 24 36
KINGS BALLROOM 310 m2 4 m 300 60 80 120 220
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 83 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 898 reviews

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 948 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sonja S. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Staff extremely helpful and thoughtful »

I wish I could remember one of the managers names but she was excellent went well above in customer care. Thoughtful and considerate

Sam Business - 06/11/2019 Confirmed reviews AccorHotels
« Not up to scratch »

Not a great experience to be honest. Arrived at the hotel approx 8.30pm on Sunday evening. Check in all fine and staff at desk friendly. However, no food being served other than cold sandwiches. Experience was a disaster then in the morning with kitchen apparently out of order, so after no dinner, breakfast consisted of some sliced cardboard bread and jam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel I., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Noble

David C. Families - 05/11/2019 Confirmed reviews AccorHotels
« Noisy »

We have stayed with you on a nimber of occasions in the past. This time the visit was marred by excessive noise. When we arrived at about 5.00 pm and went to our room 331 the room ext door was playing VERY loud music. I mentioned this to reception when we went down to the bar to eat. When we retired for the night at 11.00 we were disturbed by very loud talking and laughing in the corridor until the early hours. My partner eventually went ot the door and asked the two men and one woman to go away and stop the noise. there was further noise from time to time for quite a wgile.

Anonymous Couples - 05/11/2019 Confirmed reviews AccorHotels
« Pretty dire »

The bed was comfortable but the room was very small and too hot. The evening meal in the King's Grill was hugely disappointing , the food was poor and the service was diabolical, ditto at breakfast the next morning, where also there was a complete lack of people refilling the buffet. I would not stay at this hotel again. The building itself has clearly been refurbished to a nice standard, but the customer service of the staff really lets it down. Very disappointed for a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosenberg S., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, Michael Noble

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels
« Clean quiet hotel »

A nice relaxing stay in a nice relaxing hotel

Sally F. Couples - 31/10/2019 Confirmed reviews AccorHotels
« Excellent room, poor food service »

As usual our room was good except the safe was locked, no problem as we didn’t need it. Breakfast service was poor, very slow and had to send food back as it was lukewarm, not up to your usual standard. I hope this is a one off as it’s not what experienced before. Staff were very friendly and helpful.

Gs Couples - 31/10/2019 Confirmed reviews AccorHotels
« Great hotel in the heart of the town »

The hotel was great with a genuine and friendly team who were keen to please; obviously well led by their manager. The room was spotlessly clean and well appointed, especially for the rate paid. Had breakfast and dinner, at both meals food and service was very good. Would definitely recommend and stay again!

David W. Couples - 30/10/2019 Confirmed reviews AccorHotels
« Could have been better »

I am 78 years of age, my partner 77. We were on the fourth floor. I had to carry our cases from the carpark to the room. I suggest you try doing that! And using TWO lifts? The room was clean, stingy on the tea bags. The staff were helpful, but in the dining room it was obvious that they had not been given sufficient training. That is management fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would of course been happy to help with the bags from your car to your room please feel free to just ask if you stay with us in the future. We our committed to developing our team and we will continue to do so to improve our service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Gavin Holmes General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

Steamy R. Solo - 29/10/2019 Confirmed reviews AccorHotels
« Great welcome in a splendid hotel »

As always, a warm welcome on checking in to the Kings and a clean, comfortable room. Slightly disappointed by a rather bland dinner from an unimaginative menu in the Grill, but more than compensated by two splendid breakfasts. My regular home from home when events bring me to Darlington and district.

T K. Couples - 28/10/2019 Confirmed reviews AccorHotels
« Fair but a few things took the shine off our stay »

Great welcome at reception, upon entering the room it was very dark. The majority of the lights in the bedroom area didn't see to work or were very dim, making it hard to see properly. Floor on the landing outside our room on the 3rd floor is very squeaky, so anytime someone walked past it squeaked a lot, plus the door to the stairwell also was noisy so again caused us to wake up. Other than that the room was clean and nice in all other respects.

M C. G. Couples - 24/10/2019 Confirmed reviews AccorHotels
« Excellent town centre hotel »

An overnight, and we were not disappointed. An old building but a beautiful contemporary feel, not always easy.

H. D. Couples - 22/10/2019 Confirmed reviews AccorHotels
« Mr »

Overall very good.

Mr J. K. A. Couples - 18/10/2019 Confirmed reviews AccorHotels
« Mr John Keith A. »

Very satisfied with everything and central to what we required

Steve Business - 14/10/2019 Confirmed reviews AccorHotels
« overnight business trip »

Nice welcome , parking is very tight and to find room was an adventure. Room on the smallish side. well located for town centre. staff very friendly , eager and helpful. breakfast good

Eugenio A. Business - 11/10/2019 Confirmed reviews AccorHotels
« Excellent for the price »

Clean, cordial staff, excellent breakfast

Anu M. Friends - 07/10/2019 Confirmed reviews AccorHotels
« Nice room, poor restaurant »

The room was nice, spacious and well laid out It was cleaned every day Hotel staff were generally friendly and helpful However the 2nd floor restaurant was service was poor. Service was very slow for breakfast when I would have expected it to be prompt (people will be going out to keep appointments, meetings etc, as we did). On the 2nd day it was so slow - more then 20 mins - that I had to leave without breakfast because I would otherwise have been late for my meeting. There wasn't even a staff member available for me to complain to until I was walking out. Very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aninda M., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the food & beverage team, as this is clearly not to the standard we should be delivering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Gavin Holmes General Manager I Mercure Darlington Kings Hotel I Priestgate, Darlington I DL1 1NW

- Families - 06/10/2019 Confirmed reviews AccorHotels
« Wedding »

Food served at the wedding was poor. On the day it was very unoriginized. Some of the staff do not stick to arrangements and are very rude.

Anonymous Business - 04/10/2019 Confirmed reviews AccorHotels
« I would recommend »

The floor boards in both room and bath were really creaky

Roger C. Friends - 03/10/2019 Confirmed reviews AccorHotels
« Very nice to catch up with staff members it’s like coming home. »

It was nice, was only for a brief time and didn’t really spend much time in the hotel apart from sleep. But it was nice all the same.

Richard W. Business - 03/10/2019 Confirmed reviews AccorHotels
« Business night stay »

Generally okay, rooms quite small, bathroom could do with replacing the shower curtain with a screen

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