Hotel - Pullman São Paulo Guarulhos Airport
Pullman Hotel Pullman Hotel

Pullman São Paulo Guarulhos Airport Hotel

4.0/5 1,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • GUARULHOS
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Outdoor playground for children
  • Basketball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 23 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

ANHEMBI25 km / 15.53 mi

Your meetings and events

Our meeting rooms with natural light can each accommodate 50 people. The banqueting facilities can accommodate up to 180 people and the convention center up to 650 people. The events manager will help you to plan your meetings.

Pullman São Paulo Guarulhos Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Yoga Station 18 m2 3 m 0 0 0 0 0
Balance Room 28 m2 3 m 0 0 9 0 0
Connection #2 28 m2 2 m 0 0 10 0 0
Connection #3 28 m2 2 m 0 0 10 0 0
Connection #4 28 m2 2 m 0 0 10 0 0
Play Room 28 m2 3 m 0 0 10 0 0
Unplugged Room 28 m2 2 m 0 0 10 0 0
Connection #1 28 m2 2 m 0 0 10 0 0
Chillout Space 48 m2 2 m 0 0 8 0 0
Work Room 56 m2 3 m 50 20 20 27 40
Cosmopolitan II 104 m2 5 m 110 33 30 45 80
Cosmopolitan III 104 m2 5 m 110 33 30 45 80
Cosmopolitan I 130 m2 5 m 160 33 40 60 90
Aquarium 134 m2 2 m 0 0 0 0 70
Cosmopolitan IV 135 m2 5 m 160 45 50 72 90
Deck Aquarium 158 m2 2 m 0 0 0 0 90
Cosmopolitan II + III 208 m2 5 m 240 62 60 100 150
Foyer 221 m2 0 m 0 0 0 0 0
Cosmopolitan I + II 234 m2 5 m 250 70 60 110 160
Cosmopolitan III + IV 239 m2 5 m 250 70 60 110 160
Cosmopolitan I + II + III 338 m2 5 m 450 80 70 110 280
Cosmopolitan II + III + IV 343 m2 5 m 450 80 0 110 290
Cosmopolitan I + II + III + IV 473 m2 5 m 650 0 0 260 440
    • Videoconferencing
    • Soundproof areas for greater confort
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

  • 385 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,828 reviews

Our guest reviews for
Pullman São Paulo Guarulhos Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,343 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Carolyn C. Business - 19/08/2019 AccorHotels review
« Very satisfied »

The hotel was very clean and all employees very nice. Only suggestion is for the fitness room to have water stocked at all times. The last day I was there, I asked for water to be brought to the fitness room 3 times but it was not delivered. When working out, it is very important to have water in the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Carolyn, Thank you for taking your time to share your Pullman experience. The team is glad to know that it was pleasant. The improvement opportunity at the gym (water supply) is going to be observed. Pullman thanks you for helping the team on improving the services. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Pablo D. S. Business - 18/08/2019 AccorHotels review

2 small beds instead of a normal bed

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Pablo Di S., Thank you for giving Pullman the opportunity to talk about your recent stay at the hotel. The team is sorry that your expectations with the bedding type were not met. The team is also sorry for the delay on laundry service. You are a very important guest for Pullman and that was not the experience that the hotel wants to give to you. The Managers reoriented the team on how to treat VIP guests. And the team will strive to give you the best experiences possible on next times. Pullman will be waiting for the next opportunity to welcome you and recover your satisfaction. Best regards, Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Business - 18/08/2019 AccorHotels review

Very comfortable rooms. High quality service from all staff. Perhaps one or two extra staff in the bar / restaurant would be something to consider. The few staff in this area appeared very, very busy.

Our hotel has responded to the review
Our hotel has responded to the review

Richard, Thank you for your compliments on room and staff. The team is glad to know that you enjoyed a good time. The Management also thanks you for openly talk about the improvement opportunity you saw. Pullman hopes you can come back soon! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Vivian L. Business - 18/08/2019 AccorHotels review
« Always very good »

I always enjoy going to Pullman GRU, staff is always friendly and very helpful, and all the areas are always clean

Our hotel has responded to the review
Our hotel has responded to the review

Vivian, Muito obrigado por ter tomado alguns minutos do seu dia para compartilhar sua última experiência no Pullman. A equipe tem sempre grande prazer em acolhê-la e é gratificante ter seu feedback positivo. As oportunidades de melhoria apontadas (falta de toalha, sabor da canja) foram transmitidas à Governanta e ao Chef Executivo para que tomem as ações necessárias. O Pullman agradece por falar abertamente sobre estes pontos. A equipe Pullman espera por sua próxima visita! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Yu C. L. Business - 16/08/2019 AccorHotels review
« comfortable »

Good breakfast, kind staff. But at 1st day was a staff into my room to supply the mini bar. Even I had not knew what is it yet. I did not touch anything at all. The next day, I receive a bill on the bar said I consume something. I was so confused. How did I know whether the staff came in 1st day loss something?

Our hotel has responded to the review
Our hotel has responded to the review

Yu Cheng L., Thank you for sharing your experience. Pullman is sorry about the inconvenience caused by the minibar staff. The Management is going to investigate what happened and reorient the staff. Once again, thank you for your contribution. Pullman hopes it has another opportunity to welcome you and reverse the bad impressions. Best regards, Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Guido Business - 15/08/2019 AccorHotels review
« Short but good stay, nice place for transiting in Guarulhos airport »

Stayed here twice in a few days, just arriving in the evening, continuing next morning. Hotel has good location for such transits, facilities are ok, people friendly. And breakfast ok also...

Our hotel has responded to the review
Our hotel has responded to the review

Guido, Thank you for taking your time to share your Pullman experience and for making part of Le Club Accor. The team is glad to hear that the location was convenient for you. And is there something the staff could do to make your room experience better? Do you have suggestions to the Management? Once again thank you for you contribution. Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Fabiana Business - 15/08/2019 AccorHotels review
« Nice and comfortable »

Very pleasant stay. Nice big rooms, gym and pool facilities. Staff very friendly. Restaurant available and very good breakfast. I would like to see more traditional food available at the bar/restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Fabiana, Thank you for taking your time to share your Pullman experience. It's great to hear that it was pleasant and you relaxed. The improvement opportunity at the bar/restaurant was transmitted to the Executive Chef. Thank you for openly talk about your expectations. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Clovis Business - 14/08/2019 AccorHotels review
« No return on the bill. I already call 2x and no answer from desk »

hotel nice, food nice but on Wednesday 7 I left the hotel and the system was down. Until today I am waiting for the bill to prepare my expenses.

Our hotel has responded to the review
Our hotel has responded to the review

Clovis, Thank you for your feedback. Pullman is sorry about the delay on sending the bill. Accounting and Reception Department were notified and will soon send you bill. We remain at your disposal. Best regards, Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Andy Families - 09/08/2019 AccorHotels review
« Everything was really good, bside the "Eary Chickin Fee" »

The Stay was reat from beginning to the End. The only thing i didnt get was the "Early Checkin Fee". We where at 10 am at the hotel, room wasnt ready at that time, so we waited till about 11:30 (official Checkin Time was 13 oclock) - We than where told that room is ready and if we want "in" now. Yes why not. But then he told us that we have to pai around 345 Reais to do so. (For about 3 hour) That was kind of a really bad rip-off if you ask me.

Our hotel has responded to the review
Our hotel has responded to the review

Andy, Thank you for dedicating a moment of your day to share your opinion. Pullman understands your dissatisfaction about the early check-in. Especially when you show that you the information was not given until the time you were about to get the keys. The situation was transmitted to the Reception Manager as a improvement opportunity. The team hopes you can visit Pullman again soon! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Solo - 09/08/2019 AccorHotels review
« Excellent service and very comfortable hotel »

I was very happy to stay at your hotel. The staff was very welcoming and the service excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Jose, Thank you for taking your time to share your Pullman experience. It's gratifying to hear that you enjoyed the service. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Business - 09/08/2019 AccorHotels review

Very good customer service. Room nice. Gym good. Food service responsive. Still awaiting email receipt that was promised at check out.

Our hotel has responded to the review
Our hotel has responded to the review

Kristin, Thank you for your comments about your stay. Pullman is sorry about the delay. The Reception will be sending your receipt today. Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Business - 07/08/2019 AccorHotels review
« Mr »

Very professional

Our hotel has responded to the review
Our hotel has responded to the review

Frederick, Thank you for taking your time to share your impressions about Pullman. Pullman realized that you had a regular experience - you gave 80/100 for overall satisfaction and 70/100 for most of the questions. So there is an opportunity to enhance your next visits. Do you have suggestions to the Management? Once again, thank you for your contribution. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Patrick Families - 06/08/2019 AccorHotels review
« good »

Nil

Our hotel has responded to the review
Our hotel has responded to the review

Patrick, Thank you for taking your time to respond the survey. The information given will be used to enhance the services. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Ricardo P. M. Families - 05/08/2019 AccorHotels review
« Experiencia gratificante »

Todo estive excelente !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Ricardo, Thank you for your kind words. The team is glad to hear that you had a excellent experience. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Families - 04/08/2019 AccorHotels review
« Great custome services »

We had a bit of hiccups when we first tried booking rooms at the hotel. But the second time around we were very well served. People were very friendly and they accommodated our need with 2 young children. I hope Pullman hotel can continue taking care of families, as we do need more attention when travelling with small children.

Our hotel has responded to the review
Our hotel has responded to the review

Ana Carolina, Thank you for sharing your opinion about Pullman. The team is glad that you felt welcome with your family on the last time. And Pullman is always striving to enhance its services, making all types of guests (including families) feel like home. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Eduardo G. Business - 04/08/2019 AccorHotels review
« Very good exerience »

Comfortable and good service

Our hotel has responded to the review
Our hotel has responded to the review

Eduardo, Thank you for sharing your impressions about Pullman. The team is glad that you enjoyed your experience. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Families - 03/08/2019 AccorHotels review
« Amazing hotel, Best breakfast ever and very nice facilities »

ets start with the location. very close to GRU airport, the transfer is super nice. it only takes max 10 minutes, The room is just perfect. we were received with a amazing costumized welcome note. the extra bed was ready with a teddy bear for my son :D small details that makes the difference. It was my sons birthday and they made as courtesy a beautiful cake and we sang for him after dinner. The pool area is very nice. Wellington took such a good care of os. The breakfast is one of the best I have ever had. the quality of the food is amazing. THe dinner is also amazing with very good salads and meat options. I could not recomend more this hotel. We wish we could have stayed some more days.

Our hotel has responded to the review
Our hotel has responded to the review

Wendy, Thank you very much for sharing your Pullman experience. Pullman is glad when the guest is glad. It makes the team happy when there is an opportunity to surprise a guest on a special occasion, as it happened with your son. It was a pleasure to celebrate! Wellington and the whole Food & Beverage team will be recognized for all those compliments on food quality and customer service. The team is looking forward to welcome your family again. See you next time! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Rafael R. Business - 01/08/2019 AccorHotels review
« Personalized and dedicate host treatment »

I have been a couple of times and they have dedicate customer service. Very nice hotel and location.

Our hotel has responded to the review
Our hotel has responded to the review

Rafael, Thank you for your comments. The team is glad that you enjoyed the service. But Pullman realized that you gave a lower score to Executive Lounge. Could you tell about your impressions? Do you have suggestions to the Management? Once again, thank you for your contribution. The team will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Julio P. Business - 30/07/2019 AccorHotels review
« Perfectly balanced small town hotel¡ »

The only reason I did not give it a 10, its because the WiFi signal was very poor in my room, I stayed at 302, other than that everything else was just perfect! Great coffee for breakfast as well.

Our hotel has responded to the review
Our hotel has responded to the review

Julio, Thank you for sharing your Pullman experience. The team is glad to hear that it was positive. The team is sorry about the inconvenience with the WiFi signal. The IT Department was notified. Pullman will be waiting for your next visit! Feel Welcome. Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

Mariana F. Business - 29/07/2019 AccorHotels review
« Original suite assigned did not meet basic cleaning and sanitation standards »

I normally do not do surveys but most likely several colleagues and I will have to stay at your hotel in the future. I was assigned suite 324 at check-in and had to request a room change due to the dirt level i that room. Carpets are completely stained and the bathroom was not clean. the glass doors of the shower looked like they had not been clean in a long time. After calling customer services I was given another clean and well taken care of room.

Our hotel has responded to the review
Our hotel has responded to the review

Mariana, Thank you for sharing your impressions, giving Pullman information to enhance your next experiences. Pullman's public areas, restaurant, and pool were recently renovated. Most of rooms categories (Deluxe, Premium Deluxe, Executive, Premium Executive) were also refurbished. Classic and Superior rooms have a classic design yet, but will receive attention. The carpets will be changed and the Housekeeping is working on removing limestone stains. Taking advantage of the opportunity, you mentioned that you'll probably stay again. Pullman recommends you to book directly (re…), so you can get better prices and conditions. Once again, thank you for the opportunity to discuss about your last stay. And see you next time! Best regards, Guilherme Conigiero Customer Experience Pullman São Paulo Guarulhos Airport

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