Hotel - Mercure Santiago Centro
Mercure Hotel Mercure Hotel

Mercure Santiago Centro

4.0/5 1,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ARTURO-MERINO-BENÍTEZ AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing  (Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO CHILE0.5 km / 0.31 mi BANCO SANTANDER0.3 km / 0.19 mi CMPC0.4 km / 0.25 mi COPEC0.4 km / 0.25 mi ENTEL0.4 km / 0.25 mi METRO0.6 km / 0.37 mi UNIV SILVA HENRIQU0.6 km / 0.37 mi UNIVER DE CHILE0.4 km / 0.25 mi
BANCO ESTADO0.6 km / 0.37 mi BCI SEGUROS0.5 km / 0.31 mi COOPEUCH0.7 km / 0.43 mi ENERSIS0 km / 0 mi METLIFE0.3 km / 0.19 mi MOVISTAR0.7 km / 0.43 mi UNIVER CATOLICA0.4 km / 0.25 mi

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest.The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

Mercure Santiago Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SANTA LUCIA I 11 m2 2 m 0 0 6 0 0
SANTIAGO I 11 m2 2 m 0 0 10 0 0
SANTIAGO II 11 m2 2 m 0 0 10 0 0
SANTIAGO III 11 m2 2 m 0 0 10 0 0
SANTA LUCIA II 14 m2 2 m 0 0 10 0 0
SANTIAGO IV 20 m2 2 m 0 0 10 0 0
SANTA LUCIA III 21 m2 2 m 0 0 10 0 0
SANTIAGO V 25 m2 2 m 0 0 10 0 0
ANDES I 33 m2 5 m 30 15 20 18 0
ANDES II 33 m2 5 m 30 15 20 18 0
ACONCAGUA III 57 m2 3 m 50 21 25 30 0
ANDES III 99 m2 5 m 100 30 40 70 50
ACONCAGUA II 127 m2 3 m 150 40 50 80 0
ACONCAGUA I 128 m2 3 m 150 40 50 80 60
GRAN ANDES 165 m2 5 m 180 50 60 120 100
GRAN ACONCAGUA 255 m2 3 m 300 70 80 160 120
    • Flipchart
    • Videoconferencing
    • Video camera
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Suite Box
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.2/5 AccorHotels Rating 5,950 reviews

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,347 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sev Couples - 12/08/2019 AccorHotels review
« Good »

Very good location but we were woken up by a false alarm at 4:00 in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Severine L., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for these inconveniences. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 11/08/2019 AccorHotels review

Impossible to have early check in even if I asked in advance. On the day I left the elevator was not working. Nice room, clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with the early check in and elevator. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Family - 04/08/2019 TripAdvisor review
« Disappointed with hotel. »

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Liliam K. Families - 22/07/2019 AccorHotels review
« Nice stay! »

Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Liliam, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Rosecler A. Families - 22/07/2019 AccorHotels review
« Good »

it wasn´t better because i was stuck in the bathroom. My husband get to open the door and I got out but instantannealy the door closed again didn´t open. The hotel employees had to take off the door. We had to move to another room. Terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosecler, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of details mentioned. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Alex Couples - 21/07/2019 AccorHotels review
« Not good »

I expected a much better experience given the hotel brand. Reception was understaffed and it took ages to check in and check out. Restaurant was not great. They state they have a gym but in reality it is just two treadmills and an elliptical in a conference room. There were loud construction works taking place as I had my meals in the restaurant. The phone in my room did not work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro R., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to inform you that we are renovating our gym to better serve them. For this reason the equipment is temporarily installed in other rooms. Soon our gym will be active normally. We apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 14/07/2019 AccorHotels review
« Placentera »

Placentera

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Ricardo, Buenas tardes! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Raphael Business - 14/07/2019 AccorHotels review
« It was a pleasant stay »

Some of the lights in the room couldn't be turned on (the lights closer to the bed), and the minibar was terribly noisy, there were also no plugs near the bed to try to charge my things (had to either use the bathroom or a plug near the desk), I found this a bit baffling. The rest was fine, the bed was comfortable, and the personnel was polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raphael V., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a quality service. Please rest assured that your comments were shared with our Managers team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

leoggsf Family - 08/07/2019 TripAdvisor review
« Pleased »

Common service, nothing special. Rooms with very small double beds. Room cleaning did not occur and the amount of towels were not according to the amount of guests. Breakfast with few options, and ends too early does not allow it to be late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Emanuele Business - 07/07/2019 AccorHotels review
« mediocre »

it looks luxurious but is a bit dirty and the simple service doesn't work very well like elevator, tap water. I liked the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emanuele F., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Kat Friends - 07/07/2019 AccorHotels review

Everyone was very nice, the room was clean and had great wifi signal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Katherine, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Tj S. Couples - 06/07/2019 AccorHotels review
« Excellent staff service and location »

The room was very nice. The staff was helpful. The location was central to where we wanted to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sr. S., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Daan Friends - 04/07/2019 AccorHotels review
« Friendly receipt at hotel »

Very pleasant with flexible staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daan, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Jessica M. Families - 01/07/2019 AccorHotels review
« Extremely happy »

Beautiful hotel, clean, outstanding staff attention, Restaurant offers a delicious and fine menu as well as the staff, buffet breakfast is the beat by far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica Lourdes T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Marcio D. D. S. Business - 01/07/2019 AccorHotels review
« Confortable, but it could be better if the gym offer more devices to use. There were no lifts at all. »

I like Mercure cause you tend to not make mistakes. Everything is standard which offers no surprises at all. Clean and comfortable rooms, excellent breakfast, nice and welcoming employees at all levels.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Marcio, Boa trade! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Fico muito feliz em saber que sua experiência em geral tenha sido positiva. Muito obrigada por compartilhar conosco. Por outro lado peco sinceras desculpas pelo incomodo com o elevador. Nossos tecnicos estao monitorando nossas maquinas para garantir o bom funcionamento diario. Espero que tenha aproveitado bastante sua viagem por Santiago e que possamos recebe-lo novamente. Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Business - 01/07/2019 TripAdvisor review
« My stay at Mercure Santiagp »

Overall an excellent stay; in Breakfast, there could be one veg option atleast; my breakfast everyday was a cup of cereals, 2 slices of bread, some fruits and some juice; as I was a complete vegetarian, i had to stay away from the 3 main breakfast dishes which had egg as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Companion53510196128, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at the breakfast service did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we can always meet special requirements when you let us know in advance. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Gerard V. L. Friends - 26/06/2019 AccorHotels review
« OK, can be improved »

Ok, but can be improved: a bit oldish, bathroom shower working poorly , leaking and dirty. Beds perfect, internet slow but OK to, elevators are too few or too slow, breakfast very good!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard Van l., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Bhaskar Business - 23/06/2019 AccorHotels review
« Mr »

Hotel location is great, central. But not much choice of food in the hotel and also during breakfast. You need to cater to international customers, so choice need to increase.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhaskarjanardhan S., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies if our menu options have not been enough. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Charles B. Couples - 13/06/2019 AccorHotels review
« Great hotel in a great location »

Very happy with the location in cultural centre of the city, also close to local markets and some nice restaurants. Subway right outside the front door as are the local buses and the hop on hop bus route. Rooms nice and a very good breakfast available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles B., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Julie R. Couples - 09/06/2019 AccorHotels review
« Excellent perosnable service (they sang me happy birthday!) as well as clean, tidy & efficient service & room. »

A relaxing wonderful experience. The rooms were clean, tidy & large. Great central location. Tourist service to book winery tour made everything very easy (even though we did not speak Spanish) - Barbara, the tour guide was a fabulous, warm and knowledgeable person. Check-out was efficient and easy. I love the lollies at the front desk!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie R., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback and we were also very happy to hear that you enjoyed our anniversary surprise. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

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