Hotel - Mercure Ribeirão Preto
Mercure Hotel Mercure Hotel

Mercure Ribeirão Preto

4.5/5 269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

EUROBIKE BMW2 km / 1 mi JP IND.FARMACEUTICA3 km / 1 mi UMIBRAS QUIMICA2 km / 1 mi
HYUNDAI2 km / 1 mi SEBRAE4 km / 2 mi

Your meetings and events

Mercure Ribeirão Preto Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOGIANA 17 m2 2 m 0 0 8 0 0
ARABICA 35 m2 2 m 40 20 20 20 0
RUBI 50 m2 2 m 50 30 30 30 0
BOURBON 128 m2 2 m 30 14 12 20 50
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,730 reviews

Our guest reviews for
Mercure Ribeirão Preto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 269 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mauro G. Business - 02/09/2019 AccorHotels review
« Normal »

Normal, nada excepcional.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado sr. Mauro, obrigado por avaliar nosso hotel. Notamos suas observaçoes e ja encaminhamos aos responsaveis. Esperamos reve lo em breve. Abraços Atenciosamente, Murilo Pires Supervisor de Qualidade

Andrea L. Business - 02/09/2019 AccorHotels review
« Muito bom »

A very good room and restaurant, the attendance too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Murilo Pires Supervisor de Qualidade

Raghunathan Solo - 07/08/2019 AccorHotels review
« Good place for stay »

Staff and room cleaning everything is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raghunathan, We very much appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Antonio Novais Jr Supervisor de hospedagem

Anonymous Business - 01/08/2019 AccorHotels review

Despreparo na equipe do check in, muito turn over no hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr, Carlos, Que bom que o senhor voltou para o nosso hotel, estávamos sentindo sua falta. E já entramos em contato com o nosso comercial para verificar as condições da Vale para que o senhor possa novamente voltar a frequentar nosso hotel como sempre fez. Obrigado pelo seus comentários., estamos realmente trocando a equipe para melhor atender nossos hóspedes. Estamos formando nossos recepcionistas e claro com feedback como o do senhor nos leva a melhorar cada vez mais nossos processos. Espero vê-lo novamente no Mercure Ribeirão Preto. Atenciosamente, Antonio Novais Jr. Supervisor de Hospedagem

Rodrigo Business - 24/07/2019 AccorHotels review
« Comfortable »

Parking area should improve Also, key card demagnetized easily

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Rodrigo, Obrigado por partilhar suas percepções conosco. É muito bom receber elogios e identificar a visão do cliente tendo uma real noção de onde podemos melhorar. Atenciosamente, Antonio Novais Jr Supervisor de Hospedagem

Gustavo K. Couples - 05/07/2019 AccorHotels review
« Good value on lower rooms. Bad experience in suite »

We booked a double bed room for 4 days and a suite for the final day at the destination. Sharing my thoughs on both: Check in took me almost 20 min, even having done the online checkin, there was a single person at the desk and 2 people in front of me. The staff is friendly, but definitly overworked. The rooms have a nice concept, good sized, confortable double bed, with hair dryer, but the reading bed light was broken on my side, the toilet seat was wobbly and the paint was already dirty. It had fair amenity kit (shampoo, shower cap, soap) for the pricepoint. Prices on the minibar and room service were not that high, but the breakfest had very limited options, not worth the extra. During the stay, one of the lifts became defective, but a couple minutes were enough to bring a small chaos to the place (16 floors, 2 lifts). Moving on to the suite, that's were we had the most trouble. even though we made a late check in (after 5pm), the room was not ready when we arrived. It looked like it was locked for at least 6 months with no use, the smell on the lavatory of mold was unbearable. The water in the toilets smelled like camphor balls or cockroaches. The bed was about the same size of the standard room,only more pillows. The outside area (terrace) was full of dust, the bathtub there was covered, empty, rusting. They had a expresso machine, but we had to call reception since the mugs provided wouldn't fit inside! The amenity kit was improved with shaving creams, ladies utils & combs, the room had flip flops and robes, two ACs (one in the bedroom and one in the 'living room', but both in this and in the std room, the TVs have analogue signal reception (poor image quality). On the bright side, shower was really good, and wifi reception worked well throughout the hotel. Overall, my impressions is that this is an old hotel, not that well maintained. Might have been a 4* in the past, but I couldn't give it more than 3. If you have a good deal, go for the standard room. The suites are not worth the extra. And always book online, if you pay the 'daily fee' in the reception you'll be burning money

Couples - 02/07/2019 TripAdvisor review
« Good value on lower rooms. Bad experience in suite »

We booked a double bed room for 4 days and a suite for the final day at the destination. Sharing my thoughs on both: Check in took me almost 20 min, even having done the online checkin, there was a single person at the desk and 2 people in front of me. The staff is friendly, but definitly overworked. The rooms have a nice concept, good sized, confortable double bed, with hair dryer, but the reading bed light was broken on my side, the toilet seat was wobbly and the paint was already dirty. It had fair amenity kit (shampoo, shower cap, soap) for the pricepoint. Prices on the minibar and room service were not that high, but the breakfest had very limited options, not worth the extra. During the stay, one of the lifts became defective, but a couple minutes were enough to bring a small chaos to the place (16 floors, 2 lifts). Moving on to the suite, that's were we had the most trouble. even though we made a late check in (after 5pm), the room was not ready when we arrived. It looked like it was locked for at least 6 months with no use, the smell on the lavatory of mold was unbearable. The water in the toilets smelled like camphor balls or cockroaches. The bed was about the same size of the standard room,only more pillows. The outside area (terrace) was full of dust, the bathtub there was covered, empty, rusting. They had a expresso machine, but we had to call reception since the mugs provided wouldn't fit inside! The amenity kit was improved with shaving creams, ladies utils & combs, the room had flip flops and robes, two ACs (one in the bedroom and one in the 'living room', but both in this and in the std room, the TVs have analogue signal reception (poor image quality). On the bright side, shower was really good, and wifi reception worked well throughout the hotel. Overall, my impressions is that this is an old hotel, not that well maintained. Might have been a 4* in the past, but I couldn't give it more than 3. If you have a good deal, go for the standard room. The suites are not worth the extra. And always book online, if you pay the 'daily fee' in the reception you'll be burning money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are sorry for what happened. We want to see you again at our hotel. Hugs

Leonardo Business - 17/06/2019 AccorHotels review
« Poor Service »

I´ve asked the receipt of my accommodation on last 21ft May for more than 3 different member of Mercure Ribeirão Preto Hotel but I have never had any answer for my request.

Rami A. Families - 30/05/2019 AccorHotels review
« Good when you see expert people around »

since I stepped in the hotel, I meet only professional personnel. I would like to congrats all staff for their excellent service on all levels. 7 stars service.

Anonymous Business - 17/05/2019 AccorHotels review
« I didn’t understand... Why? »

The room was good, but I didn’t understand why I was conducted in a handicap room if I’m not a handicap person. ‍♂️

Carlos F. Business - 12/04/2019 AccorHotels review
« Simples e prático »

Check-in e check out rápidos

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Carlos , Agradecemos por avaliar sua experiência conosco no Mercure Ribeirão Preto. Ficamos muito felizes em receber as suas observações e com certeza dividiremos com toda a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores. Esperamos sua próxima visita, será um grande prazer recebe-lo novamente. Atenciosamente, MuriloPires Supervisor

Anonymous Business - 07/03/2019 AccorHotels review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murilo Pires

Rainier L. Business - 07/03/2019 AccorHotels review
« I need the refund for my deposit of 731.34 »

My company Defensive/Agrovant paid for my stay on February 25 to 28, 2019, and the deposit I paid with my Visa card was not refunded - 731.34 Please send me my refund and let me know when complete by emailing me at: Ra… Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, The amount has already been canceled. check your credit card statement. Thank you Best regards, Murilo Pires Supervisor

Gerson L. Business - 20/02/2019 AccorHotels review
« Very delightful personnel engaged »

Very good; one good details while there was a line to check out, outsourced vallet take the action to ask for car receive to easy and have car earlier available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerson, We appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Ariovaldo Junior Gerente Geral

Bruno M. Business - 01/02/2019 AccorHotels review
« Quick but confortable overnight »

It was a quite comfortable overnight after travelling over São Paulo State during the day. The room were clean, quiet and well prepared for receive me and my tiredness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno Jose Da m., We appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Ariovaldo Junior Gerente Geral

Raghunathan Business - 28/11/2018 AccorHotels review
« Very nice for stay »

Excellent place to stay, staff are treated with respect, I advice my friends to use this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raghunathan K., We appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Ariovaldo Junior Gerente Geral

Sergio Couples - 18/11/2018 AccorHotels review
« Great!! »

Service was excellent, very good location, perfect breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio G., We appreciate your comments regarding your stay at the Mercure Ribeirão Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Ariovaldo Junior Gerente Geral

Beethoven Business - 25/10/2018 AccorHotels review
« Rao »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos por avaliar sua experiência conosco no Mercure Ribeirão Preto. A sua satisfação é a melhor recompensa para os nossos colaboradores. Atenciosamente, Ariovaldo Junior Gerente Geral

Marcelo R. Business - 01/10/2018 AccorHotels review

Gratificante / Esperado.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Marcelo, Agradecemos por avaliar sua experiência conosco no Mercure Ribeirão Preto. Ficamos muito felizes em receber as suas observações e com certeza dividiremos com toda a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores. Esperamos sua próxima visita, será um grande prazer recebe-lo novamente. Atenciosamente, Ariovaldo Junior Gerente Geral

Carlos Couples - 10/08/2018 AccorHotels review
« Good »

Good Room , good place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Tadeu Giffoni N., We very much appreciate your comments regarding your stay at the Mercure Ribeirão Preto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Ariovaldo Junior Gerente Geral

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