Hotel - Novotel Samator Surabaya Timur
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Novotel Samator Surabaya Timur Hotel

4.0/5 91 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Childrens Club for 6 to 12 years
  • Golf lessons  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-0:00

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARTA BOGA1.4 km / 0.87 mi AUTO 20003.8 km / 2.36 mi COCA COLA4.5 km / 2.8 mi KANGEAN ENERGY IND5.1 km / 3.17 mi MULTI ARTHA MAS1.4 km / 0.87 mi PERTAMINA6.3 km / 3.91 mi PT CAMPINA5.3 km / 3.29 mi TANABE INDONESIA4 km / 2.49 mi
ASTRA ZENECA5.6 km / 3.48 mi BPJS KESEHATAN3.8 km / 2.36 mi HM SAMPOERNA4.1 km / 2.55 mi KAO INDONESIA2.1 km / 1.3 mi NESTLE6.5 km / 4.04 mi PT BAYER INDONESIA5.4 km / 3.36 mi PT SAMATOR GAS0.3 km / 0.19 mi

Your meetings and events

The hotel has a Convention Centre and several functional meeting rooms, which feature the latest modern equipment. Modern audio visual equipment available on request.

Novotel Samator Surabaya Timur Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM ARGON 2 0 m2 0 m 0 0 36 0 40
Meeting Room NITROGEN 34 m2 3 m 35 15 35 16 20
MEETING ROOM HYDROGEN 44 m2 3 m 24 14 14 16 0
MEETING ROOM XENON 56 m2 3 m 60 18 18 18 30
MEETING ROOM OXYGEN 64 m2 3 m 36 24 24 28 40
MEETING ROOM NEON 69 m2 3 m 72 27 27 24 30
MEETING ROOM CRYPTON 93 m2 3 m 50 30 32 32 48
MEETING ROOM HELIUM 100 m2 3 m 60 36 40 36 56
MEETING ROOM ARGON 1 101 m2 3 m 114 45 57 21 60
GRAND BALLROOM 700 m2 7 m 1000 400 470 470 500
    • Flipchart
    • Office
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 261 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 822 reviews

Our guest reviews for
Novotel Samator Surabaya Timur

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 91 reviews
Jahja H. S. Families - 15/07/2019 AccorHotels certified review
« Comfortable hotel and Good Service »

The hotel has an excelent interior design and in the room was clean, and also the staff was giving a ggod service especially in the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAHJA HENDRAWAN S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Daniel Business - 14/07/2019 AccorHotels certified review
« Good but not great »

the facilities are still fairly new, everything went well, only a few times I stayed here, you never offered me a room upgrade as a gold member and the frondesk service was very slow and I didn't feel welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL L., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

Gamazsi Y. Families - 14/07/2019 AccorHotels certified review
« Nice n clean »

It was pleasant n lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear GAMAZSI y., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Anonymous Families - 13/07/2019 AccorHotels certified review
« Nice room »

The room was spacious, the staffs were kind and very welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICKO FREDERICK P T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Chris Couples - 13/07/2019 AccorHotels certified review
« Satisfying »

Staff were very helpful Room was very nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANUS T., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Raz Business - 12/07/2019 AccorHotels certified review
« Pleasant stay with friendly and helpful staff. »

Stayed 4 nights for business trip. Pleasant stay with friendly and helpful hotel staff. Received high floor room and requested for a non-smoking room. Room is clean and spacious but there was a minor cigarette smell. Even the smoke detector on the ceiling was covered by the shower cap. I believe the previous guest was a smoker and did that. Small issue which doesn't bother me. Overall love the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NORAZNEEMR B., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

David C. Families - 12/07/2019 AccorHotels certified review
« Great Hotel with friendly staffs and good facilities »

My frequent hotel when i go to surabaya. I like the location near airport. And clean room. Nice facilities. Friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID C., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

O. Families - 10/07/2019 AccorHotels certified review
« Nyaman... »

the whole is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear AFIANIE O., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Family - 10/07/2019 TripAdvisor review
« Excellent stay at Novotel Samator »

Room was spacious and clean. Eventhough there is no nearby restaurants except hotel restaurant downstairs we can still order food outside with no problem. Breakfast was excellent with various menu served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyas, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. We're glad that you enjoy overall service in our Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Chairuddin Langkat General Manager

Sulistyo S. Business - 08/07/2019 AccorHotels certified review
« Good hotel but... »

2issue, long check in and 6th floor is veri noisy due to the bar at 5th floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear SULISTYO S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairudddin Langkat General Manager

Robert S. Families - 08/07/2019 AccorHotels certified review
« Modern n well facilitated hotel »

Very pleased with the hospitality in the hotel. Hotel facility is great. Fast internet and modern room. Swiming pool and spa area is unexpectedly great and relaxing, despite the office building style of the hotel. Highly recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VALENTINE TAN S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Siska S. H. Families - 07/07/2019 AccorHotels certified review
« Enjoy our star at novotel samator »

Our family vacation this time was go to Surabaya, and this was our 2nd time stayed at novotel samator... And overall we satisfied for your hospitality, hotel facilities, cleanliness and your taste of food is delicious... Thank you novotel samator...we had great time and it's a pleasure to stay with you

Our hotel has responded to the review
Our hotel has responded to the review

Dear SISKA SUKMA H., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Jason L. Business - 06/07/2019 AccorHotels certified review

There is an event on 28th Jy at the poolside and it is very noisy when I am in the gym. Very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear KOK KEONG L., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

Karim S. Business - 05/07/2019 AccorHotels certified review
« Best Accor Hotel in Surabaya »

Room is clean but drainage at shower was a bit clogged so water from shower take long time to drainaged. Location a bit out of city center. I do not get free up grade with my gold membership

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARIM S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Zainal A. A. Families - 03/07/2019 AccorHotels certified review
« Excited »

We love eco-building concept of the Novotek Samator. The suite room extremely cozy for both bed room and living room, also furnished well. We do love a beautiful sunset scenery from damsole bar/cafe while enjoying our swimming time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. ABI, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Indriana P. Business - 03/07/2019 AccorHotels certified review
« 1 night stay »

Room is okay. However the towel is not really white color. The fruit given cannot be eaten (salak is rotten). The breakfast, food variety are nice, but the taste should be improved. Also the service. My table full of unused plates but no one pick up it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear INDRIANA P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Roger W. Business - 30/06/2019 AccorHotels certified review
« Comfort and clean hotel »

Novotel Samator is one of the best accor hotel in East Surabaya. Always makes me doesn't want to leave the hotel....

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROGER W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Town86 Business - 29/06/2019 AccorHotels certified review
« Pleasant »

Enjoyed my stay. Staff was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAY KEE O., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Medini Y. Business - 27/06/2019 AccorHotels certified review
« All staffs are good, helpful and friendly »

The room was clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear RD MEDINI Y., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Johnnie M. Business - 27/06/2019 AccorHotels certified review
« Excellent and satisfying »

It's a good idea to spend my business trip at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear LIAUW K., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

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