Hotel - Novotel Samator Surabaya Timur
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Novotel Samator Surabaya Timur Hotel

4.0/5 94 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Childrens Club for 6 to 12 years
  • Golf lessons  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-0:00

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARTA BOGA1.4 km / 0.87 mi AUTO 20003.8 km / 2.36 mi COCA COLA4.5 km / 2.8 mi KANGEAN ENERGY IND5.1 km / 3.17 mi MULTI ARTHA MAS1.4 km / 0.87 mi PERTAMINA6.3 km / 3.91 mi PT CAMPINA5.3 km / 3.29 mi TANABE INDONESIA4 km / 2.49 mi
ASTRA ZENECA5.6 km / 3.48 mi BPJS KESEHATAN3.8 km / 2.36 mi HM SAMPOERNA4.1 km / 2.55 mi KAO INDONESIA2.1 km / 1.3 mi NESTLE6.5 km / 4.04 mi PT BAYER INDONESIA5.4 km / 3.36 mi PT SAMATOR GAS0.3 km / 0.19 mi

Your meetings and events

The hotel has a Convention Centre and several functional meeting rooms, which feature the latest modern equipment. Modern audio visual equipment available on request.

Novotel Samator Surabaya Timur Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM ARGON 2 0 m2 0 m 0 0 36 0 40
Meeting Room NITROGEN 34 m2 3 m 35 15 35 16 20
MEETING ROOM HYDROGEN 44 m2 3 m 24 14 14 16 0
MEETING ROOM XENON 56 m2 3 m 60 18 18 18 30
MEETING ROOM OXYGEN 64 m2 3 m 36 24 24 28 40
MEETING ROOM NEON 69 m2 3 m 72 27 27 24 30
MEETING ROOM CRYPTON 93 m2 3 m 50 30 32 32 48
MEETING ROOM HELIUM 100 m2 3 m 60 36 40 36 56
MEETING ROOM ARGON 1 101 m2 3 m 114 45 57 21 60
GRAND BALLROOM 700 m2 7 m 1000 400 470 470 500
    • Flipchart
    • Office
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.

  • 261 rooms
  • 100% non-smoking hotel
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.3/5 AccorHotels Rating 877 reviews

Our guest reviews for
Novotel Samator Surabaya Timur

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 94 reviews
Laxman Business - 14/08/2019 AccorHotels review
« Not worthy »

I have given list of discomforts faced during my stay. 1.Room service 2.no hot water 3.check out billing took around more than 20 minutes.

Laras K. S. Business - 09/08/2019 AccorHotels review
« A good stay at eastern part of Surabaya »

I am having a business trip for 3D/2N and prefer to stayed at Novotel Samator East Surabaya, as i believe Accor hotel group always gave me a good hospitality and satisfaction in every city that i visited. The room was spacious, good wifi, good food, a good choice to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear LARAS KUSUMAHWATI S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Anonymous Business - 09/08/2019 AccorHotels review
« Good location for my trip »

Nice breakfasts and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FERDINANDUS S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Yuricky Couples - 05/08/2019 AccorHotels review
« Great Room »

Big and Luxurious and Clean Room..also very Comfortable..The Breakfast also very delicious..but location a bit far from the city center..but i love it so much and will definitely stay again there if i go to surabaya..

Our hotel has responded to the review
Our hotel has responded to the review

Dear YURICKY A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Hadi Families - 05/08/2019 AccorHotels review
« The best 4 Star Hotel in Surabaya »

Breakfast are very good. Room are quite big and clean. Simply the best 4 star Hotel in Surabaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear HADI WIJAJA D., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Antonius S. Business - 01/08/2019 AccorHotels review
« I don't feel GOLD member experience »

As a leclub GOLD MEMBER, I don't feel any above expectation experience. When I checked in, the priority welcome staff told me to check in at regular counter, even without asking me do I have gold member. I have to show him my card before he treated me differently. When I want to extend my stay at samator I got rejected.

Brian Couples - 31/07/2019 AccorHotels review
« My best hotel room so far! »

We had a suite and wow this was great. Sad we only had one day . I have nothing negative to write except you run out of french fries in room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN J., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Johan S. Families - 30/07/2019 AccorHotels review

The room fully book, waiting list for breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN S., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

G. A. Business - 29/07/2019 AccorHotels review
« Enjoyable Stay »

I have always enjoyed my stay at the Novotel Samator, this trip is no different. The staff are fantastic but what has really improved since my last trip was the quality of food during breakfast. Keep up the great job, I will always choose Novotel Samator as my home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. G., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

kikidju Business - 29/07/2019 TripAdvisor review
« Excellent rooms, disappointing food »

The rooms are excellent and the hotel very well maintained. Huge disappointment though on the food. Quality of ingredients is not up to the standards. Some food is never available. The menu needs a complete make-over, with fresh ingredients and quality food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kikidju, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our quality of food and service during your stay in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager

R. S. Business - 28/07/2019 AccorHotels review
« Staffs are still lack of hospitality »

New hotel with newly recruited staffs, still need hospitality training e.g. sensitivity on servings during bfast, greetings of guest, lack of innitiatives, robotic workers

Stephanus A. Business - 28/07/2019 AccorHotels review
« Amazing »

It's not take a long time to proceed the administration for my room. The room atmosphere was good, I like it, simply and modern. The food for breakfast was also good taste. Thanks for the services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHANUS A. S, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

A. Business - 27/07/2019 AccorHotels review
« Extremely bad service, bad manners »

Third time staying in this hotel. I noticed a poor service right from the beginning but since this hotel is near my mother’s house, I keep trying to see if any improvement. My third stay is the worst experience, especially if you are comparing to the other hotel stays. 1. My rate is clearly stated bed and breakfast. When I came to bfast room, I’m already sitting n taking bfast, I was told that my rate is not inclusive of bfast. I answered, it is included I’m sure and please let me finish my bfast first and please checked to the system. The guy contacted receptionist and stillI was told my rate is exclusive bfast n the guy asked me how I am going to settle my bill. Gosh! I won’t run away!! While I was having bfast, I need to search my booking (book direct to Accor by the way!) n showed to the guy n he checked again then apologize. What unnecessary unpleasant experience I must have. 2) I ordered morning wake up call at 3.30am as I have to leave at the airport at 4am. Acknowledged by Della (and apparently it was noted in the book) but THERE WAS NO WAKE UP CALL!!! When I came to reception, I told I ordered wake up call but why there was no wake up call, the guy only checked the book and said yes there was a record about it. Oh my! 3) what I don’t like about this hotel, as 4star hotel, they only provide big towel. No hand no face towel. For me I only need face towel and too bulky for me to use the big one. When you ask the face or hand towel, you have to call 3x to get it delivered to your room. I have made special request 2 times about the towel arrangements prior my arrival as I know my experience before I had to call many tomes to get it delivered but seems hopeless. 4) I shared with the car rental driver about all these experience and he told me as a driver, the rudeness of the security in the lobby area is unbeatable compared to other hotels! Worst ever he said. With all these experience my next stay in Surabaya I have booked Ciputra World Hotel. I have the booking proof if you want to see. My feedback: service must be improved! Otherwise, the nice room cannot compensate those bad services to make your customers returning to your hotel. /regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pratiwi s. A., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our property and service during your stay in our hotel, specially for your experience in our restaurant and quality of our service . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager

Yuniati H. Friends - 26/07/2019 AccorHotels review

Nice staff and comfort room. Will be back stay again soon. Thx lots Novotel Samator

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuniati H., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Me Families - 26/07/2019 AccorHotels review
« Great »

New hotel, clean and nice room, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear GOLVEDO P., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Lukas K. S. Business - 25/07/2019 AccorHotels review
« Good location »

I have a business to do in Sukolilo area and so this is the right location to stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear KOENTJORO S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Eddy Business - 23/07/2019 AccorHotels review
« Mr »

All good, room and services are very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDDY W., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Ismulia Friends - 22/07/2019 AccorHotels review
« Great »

Great place..

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISMULIA PERMATA S., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

Sebastian H. Business - 22/07/2019 AccorHotels review
« Friendly, helpful and clean »

The staffs are very friendly, welcoming and warm. They are helpful in assisting us with any query. Hotel surrounding is clean, bright and well maintain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEBASTIAN H., We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

D. P. H. Business - 21/07/2019 AccorHotels review
« Platinum member useless in novotel samator »

Even we have platinum member but it's useless in novotel samator. We dont get upgrade room (as they promise when booking) and no point/night stay received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAMUNGKAS D., Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

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