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Hotel - Mercure Newcastle Airport
Mercure Hotel Mercure Hotel

Mercure Newcastle Airport

4.5/5 260 reviews
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39 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 19 Services
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Mercure Newcastle Airport

Mid-scale hotel for business trips or leisure

We look forward to your arrival here in Williamtown, our team are excited to provide a warm welcome!

Ms Belinda Paterson, Hotel Manager

Located just 300m from Newcastle Airport at Williamtown, Mercure Newcastle Airport features 95 well appointed guest rooms with soundproof windows. Mach One Bar & Grill, offers guests a fantastic dining option ranging from sumptuous daily buffet breakfast to late night supper. An airport shuttle service is available from the hotel to transfer guests to the airport terminal

Located at Newcastle Airport, just 25km from Newcastle and 30km from the picturesque Port Stephens, Mercure Newcastle Airport is the perfect location for the discerning business travellers, families or guests wishing to rest between flights.

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Hotel extras
  • Centrally located between Newcastle & Port Stephens
  • Close to Quad bike adventures on Stockton beach
  • Complimentary shuttle bus transfers to the airport
  • Newcastle Airport has 9 destinations with direct flights
  • Car parking available (cost applies)
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 23:59-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

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Mercure Newcastle Airport

2 Williamtown Drive
2318
WILLIAMTOWN
AUSTRALIA

Tel: (+61)2/40338900
Fax: (+61)2/40338900
Check-in from 14h00
Check out up to 11h00
Access and transport
  • HAMILTON STATION NEWCASTLE : 
  • NEWCASTLE AIRPORT At 1km / 0.62 miles
  • NEWCASTLE AIRPORT At 0.5km / 0.31 miles  - Shuttle free
  • SYD At 189km / 117.44 miles
  • HAMILTON STATION At 24km / 14.91 miles
  • HAMILTON STATION At 24km / 14.91 miles

GPS : -32.810072, 151.843465

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

Mercure Newcastle Airport Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 26 m2 3 m 0 0 14 0 0
BOARDROOM 2 26 m2 3 m 0 0 14 0 0
MEREWETHER 1 50 m2 3 m 72 20 20 33 40
MEREWETHER ROOM 104 m2 3.4 m 120 60 24 120 80
Merewether Room 2 52 m2 3 m 0 0 22 0 40
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Auditorium
    • All of our meeting rooms are inside, we have access to use the Car Park for any outside events
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Wedding co-ordinator
    • Accommodation
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

5 photos
Standard Room 1 King Bed

Standard Room 1 King Bed

Featuring a King bed, triple glazed windows, generous guest workstation, arm chair, aircon, WIFI, Bluetooth clock radio & 40" smart TV with Foxtel. The room is suitable for 2 adults with a rollaway available (additional cost) for a child

Standard Room 2 Single Beds

Standard Room 2 Single Beds

Featuring twin King single beds, triple glazed windows, generous guest workstation, arm chair, aircon, WIFI, Bluetooth clock radio & smart TV with Foxtel. The room is suitable for 2 adults with a rollaway available (additional cost) for a child

  • 95 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Web TV
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

MACH ONEType of cuisine: Bistro

MACH ONE Restaurant
Lunch
12:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MACH ONEType of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast, lunch, dinner and light snacks. The fully licensed bar also has an extensive selection of tap beers and local wines.

Find out more and book

MACH ONE BAR

MACH ONE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

See all our restaurants and bars
4.5/5 AccorHotels Rating 3,391 reviews

Our guest reviews for Mercure Newcastle Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 260 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Laurence K. Couples - 15/10/2018 AccorHotels certified review
« Short and most accommodating so close to family and great team looking after my wife and myself. »

Front desk people were more than helpful with our room change over to have our two grand children to come and stay over on the last night. The more than helpful wait staff managers that take our coffee order each time we come and stay. Appreciate the courtesy of staff members. Regards Laurie& Julie.

Roy Business - 15/10/2018 AccorHotels certified review
« Effortless and sincere service »

Just wanted to say thank you to the staff at the hotel for making our experience so special. It was my wife's birthday and we had to both do a business trip up to NC but the hotel spoilt her with a nice bottle of Champagne and some freshly made nibbles when we got to the room in the evening. Thanks.

Bob S. Business - 14/10/2018 AccorHotels certified review
« Excellent Service with very friendly staff. »

We were greeted by the very friendly reception staff and allotted our room and then proceeded to our room where we found everything neat clean and tidy. Later in the day we made use of the bar and restraint area for a few drinks before dinner and then selected our meals from the excellent menu that was available. nothing was a problem when we checked out after our 2 night stay following a conference held on 10 October using one of the function rooms.

Lincoln T. Business - 14/10/2018 AccorHotels certified review
« Efficient Check in and Check out, well finished rooms and good dining experience. »

all aspects of the stay were good - housekeeping had welcoming wash cloth sculptures, reception was welcoming and friendly. Breakfast and dinner were both a good experience.

Rahul Solo - 14/10/2018 AccorHotels certified review
« Simply good »

It was good. Minimal noise. Checkout and check-in really simple and quick.

Chantelle Families - 14/10/2018 AccorHotels certified review
« Unsatisfactory »

We have stayed at this hotel 2 times previously, as we continued to return as we were really happy with the accommodation. This trip was different. We ordered room service and the $18 soup was cold. That night we showered and the water was cold, too cold to have a decent shower. We thought it might have been because it was at night. The next morning it was the same, which for a hotel of this standard is really unacceptable. The buffet breakfast that we had, was fine except paying $20 for children over 6 is not acceptable. Most places, children 10 and under are children’s meals, not over 6. A 7 year old definitely would not eat anywhere close to $20 worth of breakfast food. Unfortunately due to your location we have no choice. We ended up spending $500 on the one night between accommodation and food. We will 100% never stay there again. In the past it was a perfect stop going back to Sydney from Byron Bay, but next time we would rather stop for a break and continue than to stop at the hotel again.

Gayle Families - 13/10/2018 AccorHotels certified review
« great short stay »

The hotel is well placed for me to visit relatives. It is a comfortable and welcoming. The staff a re always pleasant and accommodating.

Anonymous Solo - 13/10/2018 AccorHotels certified review
« Better than expected »

Clean comfortable room

Jesse Business - 13/10/2018 AccorHotels certified review
« Clean, great service, modern. »

Excellent.

Sandra C. Families - 13/10/2018 AccorHotels certified review
« Won’t be coming back. »

On arrival we had to wait quite some time as there was only one person on reception to check in. We had no hot water and I had to bathe my 6 month old grandson in cold water. On departure I went downstairs to find help for a luggage trolley so we didn’t have to make two trips but there were too many people waiting at reception and once again only 1 person behind the desk so had to struggle downstairs with all our luggage to the car. When telling the receptionist about the cold water she did apologise but there should have been some sort of discount or at least get the parking for free but we got nothing. Will never be returning!

George O. Business - 12/10/2018 AccorHotels certified review
« Will Return »

Convenient, comfortable, good layout and design. Well thought out menu with fresh and tasty options. Thankyou to the chef who obviously cares. Good staff at reception and quick check-in. Only a short overnight for early flight, but exceeded original expectations and would have been happy to stay longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

Paul. Business - 12/10/2018 AccorHotels certified review
« All the right things in the one place. »

Gym with the right equipment, good food, clean comfortable rooms, great staff who look after the little things- love the hand towel ceatures-thanks Anne for the smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Anne. I am sure that your feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

Debra Families - 11/10/2018 AccorHotels certified review

I booked a room for 1 adult and 2 children. The room I was given only had 2 King Single beds in it. I had to put my youngest Grandchild in with me which was pretty squashy. There was no lounge to fold down to make into another bed. I was a bit disappointed with this and was just too tired to go back down to reception. We had travelled over 4 hours before we arrived and we all just wanted to have a shower and go to bed. If I decide to stay again I really hope they will provide bedding for 3 people and not 2.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda Paterson General Manager

Tara Families - 11/10/2018 AccorHotels certified review
« brilliant »

we were in a family room and it was absolutely beautiful - i was shocked actually, i was expecting a utilitarian airport motel but we got a beautifully appointed room with big bed, 2 singles, couch, arm chair, tv, desk and chair, plenty of space!! all the staff were lovely. terminal transfer is obviously important so that was great. we did have room service and while the food was prompt and the staff lovely, the food itself was high on price and low on bang for buck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tara, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

Anthony S. Business - 10/10/2018 AccorHotels certified review
« Excellent accomodation and service »

Easy management - Great room and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

John Business - 10/10/2018 AccorHotels certified review
« Great experience »

From the friendliness of the initial greeting through to the very well appointed room, everything was great. Will definitely be staying again! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

Daniel Families - 10/10/2018 AccorHotels certified review
« Check in process too slow »

I booked room with the $1 breakfast promotion but during checking I had been told by reception no breakfast included in the booking. I had to show her the booking confirmation email to get the breakfast. the whole process took very long time, Accor's system simply failed. Room was very clean and in good condition. Shower was too cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dongyang X., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback both in what we are doing well and where we need to focus. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

Anonymous Business - 10/10/2018 AccorHotels certified review

Staff are great Rooms comfortable and clean Nice amenities TV service was a bit shonky but ended up being fixed so that was good. Was quite enjoying breakfast until I found a hair most definitely not mine and that put an end to that ☹️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon N., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback both in what we are doing well and what we need to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Belinda Paterson General Manager

J M. Families - 09/10/2018 AccorHotels certified review
« Had a great stay but found the bed a bit hard. »

Dinner in the restaurant was lovely. The staff accommodated my family group and ensured or rooms were in easy proximity. Very helpful. Lack of compendium in the hotel room was annoying and as was having to get out room key card reactivated twice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback along with where we need to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Belinda Paterson General Manager

Karen P. Business - 09/10/2018 AccorHotels certified review
« A pleasant stay for an early morning flight »

We chose to stay over to make a 6am flight. While there were small issues on arrival, staff were so polite, friendly and willing to assist that it really didn't detract from a very pleasant evening. The room was lovely, facilities excellent and very comfortable. We enjoyed a pleasant hour in the bar and our room service dinner was tasty and arrived in very timely fashion. Overall a highly recommended location when travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Paterson General Manager

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