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Hotel - Mercure Newcastle Airport
Mercure Hotel Mercure Hotel

Mercure Newcastle Airport

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4.5/5 236 reviews
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38 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 20 Services
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Mercure Newcastle Airport

Mid-scale hotel for business trips or leisure

We look forward to your arrival here in Williamtown, our team are excited to provide a warm welcome!

Ms Belinda Paterson, Hotel Manager

Located just 300m from Newcastle Airport at Williamtown, the newly opened Mercure Newcastle Airport features 95 well appointed guest rooms with soundproof windows. Mach One, our restaurant and bar, offers guests a fantastic dining options ranging from sumptuous daily buffet breakfast to late night supper. An airport shuttle service is available from directly across the road from the hotel to transfer guests to the airport terminal

Located at Newcastle Airport, just 27km from Newcastle city and 32km from the picturesque Nelson Bay, Mercure Newcastle Airport is the perfect location for the discerning business travellers, families or guests wishing to rest between flights.

Hotel extras
  • Perfectly located between Newcastle & Port Stephens
  • Close to Quad bike adventures on Stockton beach
  • Complimentary shuttle bus transfers to the airport
  • Newcastle Airport has 9 destinations with direct flights
  • Car parking available (cost applies)
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 23:59-23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

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Hotel - Mercure Newcastle Airport

2 Williamtown Drive
2318
WILLIAMTOWN
AUSTRALIA

Tel: (+61)2/40338900
Fax: (+61)2/40338900
Check-in from 14h00
Check out up to 11h00
Access and transport
  • HAMILTON STATION NEWCASTLE : 
  • NEWCASTLE AIRPORT At 1km / 0.62 miles
  • NEWCASTLE AIRPORT At 0.5km / 0.31 miles  - Shuttle free
  • SYD At 189km / 117.44 miles
  • HAMILTON STATION At 24km / 14.91 miles
  • HAMILTON STATION At 24km / 14.91 miles

GPS : -32.810072, 151.843465

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

Mercure Newcastle Airport Meeting Room 6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 26 m2 3.4 m 0 0 12 0 0
BOARDROOM 2 26 m2 3.4 m 0 0 12 0 0
KINGSFORD SMITH ROOM 104 m2 3.4 m 120 60 24 80 80
MEREWETHER ROOM 104 m2 3.4 m 120 60 24 120 80
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Podium
    • Day light
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WiFi access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

5 photos

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

  • Standard Room 1 King Bed

    Standard Room 1 King Bed

    Featuring a King bed, triple glazed windows, generous guest workstation, arm chair, aircon, WIFI, Bluetooth clock radio & 40" smart TV with Foxtel. The room is suitable for 2 adults with a rollaway available (additional cost) for a child

  • Standard Room 2 Single Beds

    Standard Room 2 Single Beds

    Featuring twin King single beds, triple glazed windows, generous guest workstation, arm chair, aircon, WIFI, Bluetooth clock radio & smart TV with Foxtel. The room is suitable for 2 adults with a rollaway available (additional cost) for a child

  • 95 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Crib on request
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

MACH ONE Restaurant
Lunch 12:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 21:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MACH ONEType of cuisine: Brasserie

Mach One Restaurant and Bar is open daily for breakfast, lunch, dinner and light snacks. The fully licensed bar also has an extensive selection of tap beers and local wines.

Find out more and book
MACH ONE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 2,887 reviews

Our guest reviews for Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 236 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Leo Business - 15/04/2018
« Excellent, hotel and facilities are great. Except for one staff who ruined my day. »

I had a bad encounter with the lone male staff who was detailed in 13April2018, around 420am that day I was checking out and he seemed not to know his job. He asked me an unintelligible question so I asked him to repeat it, but he rudely said "I asked you a question, you did not answer it". I don't speak Australian english, do your staff cant understand that? Maybe he was pissed off because I correctly pointed to him that the 3 items I took from the bar was worth $12, not $24. I told him to look at the piece of paper I had filled-up, it was clearly checked that only 3 items were consumed in Day 2, I did not get anything in other days. Not only that, one of my companions was charged a dinner he did not have! Plus other snaffus he committed not right for an excellent hotel like mercure. In short, he is confused with his job and he cannot go well with customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. Please accept my sincerest apologies for the challenges had wiht our Night Auditor know that this will be addressed and further training will be provided. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Mercure Newcastle Airport Sincerely, Belinda

AccorHotels certified review
Catherine Families - 14/04/2018
« An excellent overnight stay. »

We were very impressed with a lovely and quiet and beautifully maintained room, the ease of check in and check out, the helpfulness of staff and the room service dinner was delicious.

AccorHotels certified review
Anonymous Business - 14/04/2018
« Satisfactory »

My stat at the Mercure was satisfactory. It was not outstanding and not poor. The waiter at dinner was a little over bearing. The sound of cleaners vacuuming during breakfast was A little annoying. Fly’s in the breakfast room were also annoying. The room and facilities were clean. The staff were friendly and attentive. No major complaints.

AccorHotels certified review
Des C. Solo - 13/04/2018
« Mr »

Staff were excellent, the rooms are great with plenty of room and are very clean

AccorHotels certified review
Beverley A. Couples - 12/04/2018
« Comfortable, friendly, enjoyable and a good location »

It is a modern well presented hotel. The staff were friendly and provided a good service. The rooms were comfortable, quiet, clean and well maintained. The quality and presentation of food in the restaurant was first class. The location provided us with easy access to were we needed to be. This experience made our stay very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Brad A. Business - 12/04/2018
« Excellent stop over »

Brilliant place to stay, modern rooms, excellent service, great price and really good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Anonymous Business - 12/04/2018
« Great service, great location »

From check-in to check-out the service, meals and facilities where great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Jane L. Business - 12/04/2018
« Quick stay »

Welcoming, friendly staff. Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Carole C. Families - 11/04/2018
« Impressive Service »

As soon as we walked through the doors we were warmly welcomed. The staff were friendly and helpful. The building and our room was fresh, clean and very comfortable. We had dinner in the restaurant with guests and enjoyed a delicious meal and great service. I will highly recommend family and friends to stay at your hotel if they are staying at Newcastle Airport or if they were wanting to eat at a nice restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda General Manager

AccorHotels certified review
Ron Families - 11/04/2018
« Just Passing Through »

Hotel is conveniently located to Newcastle airport and Stockland beach sand dunes for quad biking adventure. Clean modern comfortable and quiet hotel and rooms. Nothing flash but good basic amenities with suitable on site restaurant. We had the breakfast buffet before heading out early the next day and it was fine. If you're not expecting 5* service you won't be disappointed. Staff are efficient and the overall experience was good. Room rates are very reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. Please accept our sincerest apologies that we were not welcoming enough I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to the hotel again shortly. Sincerely,

AccorHotels certified review
Shaun O. Friends - 10/04/2018
« Expensive »

Paid parking. I stay frequently in Sydney and other states and parking is part of the package. You guys are getting a monopoly on having nothing else around, your food is super expensive. Pay for foxtel? Are you kidding?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dear Mr o., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. Thank you for taking the time to give feedback regarding your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Belinda

AccorHotels certified review
Anonymous Friends - 10/04/2018
« Very poor service »

I stayed in your hotel because I was attending a wedding close bye. I was not flying out and using the car park as a long term park. I consider a $15.00 parking fee to be a rip off. I have stayed in hotels & motels before and never been charged to park in their car park. Make sure you publish this on your website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and whilst parking will always be at a charge at due to our location and lease holds we will consider your feedback when next reviewing the pricing for the hotel and carpark. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Belinda

AccorHotels certified review
Brian N. Couples - 10/04/2018
« Efficient clean and friendly »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Sydneygal Families - 10/04/2018
« Sydneygal »

Quiet, pleasant stay considering the proximity to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Baz down and up »

Down and up then back down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to give feedback on your stay at the Mercure Newcastle Airport. Please accept my sincerest apologies regarding your checkin if you would like to share any further feedback i can assure you it will be addressed. Know that I will share your current rankings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Kay W. Families - 10/04/2018
« Clean and comfortable with a great bar and restaurant »

Friendly check in Very comfortable beds. Loved happy hour and the quality of food at the restaurant Close to airport and free shuttle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Chantelle Families - 10/04/2018
« Superb »

The staff was very friendly, the food was amazing and the room was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chantelle, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Erin Business - 09/04/2018
« Amazing staff, comfortable bedding and good food »

Room was very clean, food was great and the bed/pillows were very comfortable. Staff were extremely helpful, polite and lovely all round.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Blacklock, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

AccorHotels certified review
Steven N. Business - 09/04/2018
« Fine. »

The only surprise was being charged for car parking. This was not stated when I booked - that it would be an additional charge. When I arrived they asked my car license plate details but again did not indicate I would be charged for this.

AccorHotels certified review
Melissa Families - 09/04/2018
« Friendly »

Staff always friendly. Comfortable and clean. Would rebook here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda

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