Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

4.5/5 336 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

JARUM MAS INDONESIA4 km / 2.49 mi SANKEN9.5 km / 5.9 mi
READYMIX TIGARODA2 km / 1.24 mi TRIAS INDRA SAPUTRA3.7 km / 2.3 mi

Your meetings and events

Mercure Jakarta Pantai Indah Kapuk Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PINE 37 m2 3 m 40 10 14 8 16
OAK 55 m2 3 m 50 14 14 18 24
MAPLE 69 m2 3 m 50 18 18 24 40
MAHOGANY 77 m2 3 m 60 18 18 24 48
TEAK 82 m2 3 m 60 16 16 28 40
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 240 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 1,584 reviews

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 336 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Hareindren S. Business - 13/07/2019 AccorHotels certified review
« Okay »

Pros: location, facilities Cons: sewer gas from shower drain (please look into improvement @ drain traps)

Lim K. Families - 13/07/2019 AccorHotels certified review
« Best hotel in Pantai Indah Kapuk »

Current best hotel in PIK area. Friendly staffs, cleanliness just right side of PIK avenue. Great campaign on the ECO friendly! Totally recommended, keep it up!

Anonymous Business - 13/07/2019 AccorHotels certified review
« Just nice »

Water is smelly. Hotel was ok, amneties standard. Good thing is able to go to mall directly (direct access)

Yulius Couples - 12/07/2019 AccorHotels certified review
« Nice experience stay in mercure PIK »

Everything is OK Would like to come back here again next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yulius C., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that you had a pleasant stay with us and particularly value our hotel. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Bp Business - 11/07/2019 AccorHotels certified review
« Efficient good service as usual »

My room is upgraded and prepared nicely even before I check in with the air conditioner on and the welcome local small cookies is a plus

Shannen C. Business - 10/07/2019 AccorHotels certified review
« Good stay »

Stayed 3 nights at Mecure. Not the first time staying there. Good location and next to a big mall with many food choices. Very friendly front desk customer service. About 30 to 40 mins from airport. Highly recommend this hotel.

Selina L. Business - 07/07/2019 AccorHotels certified review
« Pleasant stay »

I am satisfied with my stay in Mercure Jakarta. A very new and cosy hotel. Will definitely choose Mercure if I visit Jakarta again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are excited to learn that your stay with us was pleasant, felt welcome and privileged. We sincerely appreciate your kind words as we have passed it on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Sheena Business - 07/07/2019 AccorHotels certified review
« Satisfactory experience »

Generally good, the toilet facilities could be better. The sink drains really slowly.

Hendy T. Families - 06/07/2019 AccorHotels certified review
« Very nice place with very good breakfast.. »

Very nice hotel in a very good location.. Just annoying with one mosquito in our room.. Also a bit difficult for sending any things because the lobby for gojek grab is different.. But we love the breakfast so much, very delicious and complete menu..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendy T., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are excited to learn that you enjoyed the buffet breakfast menu and valued the location of our Hotel. It is always encouraging for us to learn that our guests are satisfied with our products and services as it is what we strive for everyday. Regret to hear about the the mosquito in the room and please be rest assured that it has been rectified accordingly. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Kin L. Friends - 06/07/2019 AccorHotels certified review
« Maintenance issues »

Staff very friendly and good. Maintenance for a new hotel is bad. I checked into a room that was scorching hot. Called reception and they sent a guy to fix the aircon while I'm there. He took about an hour to fix the problem with his ladder and equipment while I was preparing for my business meeting. This should never happen, if u have a problem u should change the room for the guest of upgrade them. Finally changed the room after and hour to another room. The room smelled of bad body odour. But I decided to just accept it.

M Business - 05/07/2019 AccorHotels certified review
« Good hospitality »

No coming arranged taxi in the early morning but the staff managed to get it for my international flight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Masanori T.-San, Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that your stay with us was pleasant and appreciated the helpful and warm services extended by our associates at the front desk. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Didik Business - 04/07/2019 AccorHotels certified review
« Good Location Near Toll Road and Food »

Good location Very comforting bed and pillow Clean Breakfast should start at 6.00 not 6.30 I didnot enjoy breakfast due to limited time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Didik P., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. Your feedback regarding breakfast is duly noted and appreciated. Please rest assured that your feedback will be taken as reference for our improvement. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Faizal Friends - 04/07/2019 AccorHotels certified review
« Pleasant »

Front desk staff was attentive. Room service was prompt and the buffet spread for breakfast was incredible. I also enjoyed the fact that as an Accor member I do not need to place a deposit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammad Faizal B., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to read that you had a pleasant stay and appreciated the helpful and warm services extended by our associates at the front desk. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Sh Business - 04/07/2019 AccorHotels certified review
« best hotel »

nice place, inside mal complex, near access to highway road, near airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthonytjice T., Thank you for your loyalty as our Le Club Accorhotels Platinum member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very excited to learn that you had a pleasant stay and value the hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Ricky J. D. Families - 02/07/2019 AccorHotels certified review
« Overnight stay close to the airport »

Pretty happy overall was busy at check in but room was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ricky D., Thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that your stay with us was overall pleasant and glad to know that the room was up to your expectation. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

L. J. Business - 01/07/2019 AccorHotels certified review
« Great and very comfy hotel »

The staff were helpful friendly and approachable. The hotel have private entrance to the mall that’s very easy and convenient, room was beautiful and comfy. The breakfast was good. Great to be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are delighted to learn that you had a comfortable stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Grace B. Families - 01/07/2019 AccorHotels certified review
« Perfect staycation »

Nice service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Grace B., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are delighted to learn that your staycation was pleasant and you felt welcome and privileged during your stay. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Ferdinand S. Families - 28/06/2019 AccorHotels certified review
« Better experience and getting better »

Room now perfectly clean and spotless. Check in was flawless and eficient. But welcome VIP amenities only for 1 room only, the welcome drink voucher also only applied for 1 room only. In my opinion the second room seems not pleasantly and warmly welcome. Our children really enjoy the Kids Club facility that equiped with Lego.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ferdinand S., Thank you for your loyalty as our Le Club Accorhotels Platinum member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that your recent stay has been a better experience and a pleasant one. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. We take note on your feedback regarding the welcome drink voucher for the second room, however this was done according to the members benefits prescribed by Le Club membership. Your kind words are sincerely appreciated and have been passed on to our teams, this will certainly motivate them to keep up the good work. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

Ni M. Business - 27/06/2019 AccorHotels certified review
« My experience here was exceptional! »

This hotel was wonderful. The room was very spacious, clean and had a wonderful view! Everything was modern and up to date. Guest service was very pleasant from room service to dining. The outdoor pool area was clean and nice and the gym was small, but clean and had nice equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nicolerenae M., Thank you for your loyalty as our Le Club Accorhotels member and thank you for sharing your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are very pleased to learn that your stay has been an exceptional one and appreciated the services extended by our associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

G. Y. J. Families - 27/06/2019 AccorHotels certified review
« Good and Strive to be Better »

Having stayed at the hotel twice in a very short span after our wedding reception there, there seems to be a bond established with the staff there. Although there are many things that still need improvement, I do see a keen eagerness to be better. The Mercure will definitely be my preferred hotel for all my trips to Jakarta, which should be rather frequent as my wife is from Jakarta. Thank you for making my wife feel like a queen!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yong J. G., Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are absolutely thrilled to learn that our associates have made good bond and connection with you. In deed, we are taking efforts to be better improved on daily basis. We value your insight and we would love to hear from you on specific areas for improvement. Thank you again for your feedback, it was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Dosen SINAGA Executive Assistant Manager

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