Hotel - Mercure Gold Coast Resort
Mercure Hotel Mercure Hotel

Mercure Gold Coast Resort

4.0/5 1,485 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Your meetings and events

With an exceptional range of indoor and outdoor event spaces, Mercure Gold Coast Resort provides an ideal setting for meetings, incentives and events on the Gold Coast.As a Gold Coast conference center, boasting three outdoor space ideal for cocktail functions and banquets, as well as a dedicated conference floor with eight modern event spaces.Accommodating up to 600 delegates, event spaces are versatile and beautifully appointed, allowing for a variety of function layouts and styles. A range of conference facilities is available, including paging systems, presentation equipment and WIFI access

Mercure Gold Coast Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
The Masters Ballroom 595 m2 4 m 600 100 120 300 350
Phoenix Room 70 m2 0 m 50 24 16 32 40
The Deck 170 m2 20 m 0 0 1 0 80
The Green 2,000 m2 20 m 0 0 100 0 600
The Oasis Pool 220 m2 20 m 0 0 1 0 200
Links Foyer 180 m2 3 m 0 0 1 0 1
Augusta Room 230 m2 4 m 200 40 50 240 100
Doral Room 205 m2 4 m 160 40 40 80 90
Gleneagles Room 90 m2 3 m 50 24 22 32 40
Pinehurst Room 160 m2 4 m 120 30 30 60 70
St Andrews Room 90 m2 3 m 50 24 22 32 40
The Boardroom 62 m2 0 m 30 24 22 25 30
The Club Room 183 m2 3 m 100 36 30 72 80
The Lounge 270 m2 3 m 60 24 25 30 90
    • Resort Living
    • Screen
    • Audio and video equipment
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Wedding co-ordinator
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 292 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 11,872 reviews

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,485 reviews
Rhiannon Couples - 16/05/2019 AccorHotels certified review
« A lovely retreat »

A relaxed and low key retreat. Beautiful gardens, friendly staff and a comfy bed. The room decor and bathroom are a bit dated but clean and neat.

Mr R. P. J. Business - 16/05/2019 AccorHotels certified review
« It was nice and quiet »

Very short stay for work travel and i checked-in late so cannot comment much. It is a nice and quiet place with spacious room i was in.

Family - 16/05/2019 TripAdvisor review
« Great Stay at Mercure Gold Coast Resort »

Our favourite place to stay on Goldcoast for a quiet, peaceful stay, away from the traffic and bustle of main Goldcoast. Staying at Mercure overlooks the golf course, staff are welcoming, friendly and food is great and reasonably priced. Being an Accor member is an advantage too. While being an 'older' type Mercure, the rooms are roomy, have a balcony and clean. Be aware no lift to higher floors

Richard H. Solo - 15/05/2019 AccorHotels certified review
« Relaxing place »

It was a good stay. Parking & access was easy. WiFi worked o.k.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Jo Families - 15/05/2019 AccorHotels certified review

our stay was very pleasant, all staff friendly, helpful rooms clean, tho staff still came and changed towels [even tho we followed the procedure on pamphlet] great to have parking available, we missed the sign, thinking it would've been in the corner of the street, but finally found it after ringing thru and a very helpful staff member redirected us the right way,

James Families - 15/05/2019 AccorHotels certified review
« Ok »

Pleasant

Lauren Couples - 14/05/2019 AccorHotels certified review
« Welcoming »

The hotel staff were overly helpful and friendly. The hotel facilities are great and I would definitely stay again. However, the breakfast wasn't worth paying for in my opinion. Not a alot of variety and food didn't seem very fresh. Housekeeping staff were lovely as well.

Kylie Families - 14/05/2019 AccorHotels certified review
« Relaxing short stay. »

Peaceful overnight stay. Close to Metricon Stadium. Rooms and facilities were in great condition and we had a lovely outlook to the river and golf course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kylie, Thank you for your review. We very much appreciate you taking the time to leave us some feedback from your recent stay with us at Mercure Gold Coast Resort. I am certainly pleased that you had a positive experience with us during your stay. However, I do note your comments in regards to the directions you received on arrival from one of our staff members. This staff member is fairly new to our team, So this feedback is great in terms of their development on where they need improvement. However, I do apologize that it affected your overall positive experience. Once again, Thank you for your review. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

Munna L. Families - 14/05/2019 AccorHotels certified review
« Excellent customer with easy check in and check out. »

We had a relaxing and comfortable stay. My husband and my young son enjoyed the pool and the space in our room. I had a cuppuccino from the bar and it milky and not up to cafe standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mun Na, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Ben Carroll Assistant Manager

R R. Families - 14/05/2019 AccorHotels certified review
« The kids loved the bath and pool spa's »

Simple check in and out. The young girl (Tiaan?) during checking out even pronounced my name correctly, which is a very rare thing and very refreshing. Very friendly and welcoming front desk staff. The kids loved the heated pool spa and the spa bath in the room. They asked to stay at the hotel next time I visit. The only complaint I have is about the breakfast. The eggs and bacon were cold and to make matters worse the wait staff opened up every door to the outside area. I'm guessing it was around 10C which made the already cold food on my plate even colder and hard to enjoy. My second complaint about the breakfast is that my grandson spilled some of his scrambled eggs onto the floor as he was trying to put bread into the toaster. When I asked one of the wait staff, I didn't catch her name, for some napkins so I could clean it up, she took the napkins and started cleaning it up herself but was mumbling noticeably under her breath about it which upset my grandson. She was about 3 words away from getting a free ride in an ambulance. I'm quite confident that this is not the first or will it be the last time that you will get bad reviews about her. I just wish I could remember her name.

Anonymous Families - 14/05/2019 AccorHotels certified review
« Great »

Easy from the start to the finish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gae, Thank you for your review. Great to see you had such an enjoyable experience with us at Mercure Gold Coast Resort. We hope to welcome you back soon. Warm regards, Ben Carroll Assistant Manager

Mark M. Couples - 14/05/2019 AccorHotels certified review
« Relaxing »

From the moment we arrived everything worked. From check in to check out. Will definitely consider returning for a longer stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for your great review. We very much appreciate the time you have taken to leave us such exceptional feedback. We look forward to welcoming you back for that longer stay! Warm regards, Ben Carroll Assistant Manager

S. F. Families - 14/05/2019 AccorHotels certified review
« Marvellous Mercure »

I couldn’t recommend the Mercure more highly. Friendly staff and lovely surrounds. Fantastic breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janya, Thank you for your fantastic review. We very much appreciate you taking the time to leave us such fantastic feedback. Our team will find great encouragement from your meaningful feedback. Lets hope its not to long until we can welcome you back soon. Warm regards, Ben Carroll Assistant Manager

Mario J. B. (. Business - 14/05/2019 AccorHotels certified review
« A very warm welcome right from the initial booking enquiry at reception to checking out... »

As always Mercure Gold Coast Resort Carrara delivered in all aspects.... Warm reception at check in right up to the check out... The rooms were very clean with gifts & hand written welcoming notes... The rooms were cleaned spotless everyday with fresh towels... The Restaurant dining at The Mercure from breakfast/lunch & dinner was always superb... The Bar at The Mercure was very welcoming.... The pool area was spotless with crystal clear waters & very welcoming... All the management & staff were all very professional & welcoming...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario, Thank you for your outstanding feedback. Our team & I always enjoy welcoming you back. Lets hope its not to long until we welcome you back again. Warm regards, Ben Carroll Assistant Manager

C. Couples - 14/05/2019 AccorHotels certified review
« Everything is good and satisfaction. »

All the services and facilities are good and as expected, the wash room just look a little bit aged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwong, Thank you for your great review. We hope to welcome you back again soon. Warm regards, Ben Carroll Assistant Manager

David Families - 14/05/2019 AccorHotels certified review
« High standard Mercure »

Really lovely. Staff were attentive and helpful, golf course room was very nice and the common areas were furnished and styled in a way that gives the hotel a luxury feel. This is one of the best Mercures I have stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ben Carroll Assistant Manager

Allison A. Families - 14/05/2019 AccorHotels certified review
« Fantastic »

We enjoyed our stay at very short notice . Staff were fabulous hotel fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison, Thank you for your great review. Our team & i appreciate the kind words. We hope to welcome you back again soon. Regards, Ben Carroll Assistant Manager

Sue Business - 14/05/2019 AccorHotels certified review
« Comfortable and courteous »

Stayed for a conference. Accommodation was pleasant and comfortable, as was the function room. Staff were helpful and friendly. Breakfast was great. Lunch options were a little lacklustre. For a work day, I'd like to eat cleanly and healthily. The only option that ticked those boxes was a chicken salad, which was certainly delicious, but tiny for my $18.50. I ordered a second one and was still a bit hungry after my $37 lunch. It would have been great to have had the option even of a side salad or a plate of vegetables. It was an unexpected bonus to have a hotel room with bathroom lights bright enough for makeup or shaving. Thank you! It seems obvious that this would be necessary in hotels where people gather for work functions or dress for dinner, but I've found it to be dismayingly rare. Mirror lights were great, and there was the option to have only dim downlights for those that like to lounge moodily in the bathtub.

Unkown Families - 13/05/2019 AccorHotels certified review
« clean room and warm water pool »

Efficient and good service, we liked the warm water pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiva, Thank you for your review. We very much appreciate you taking the time to leave us such a positive review. We are incredibly pleased about the high lights of your stay that you have elaborated on from your experience. We hope to welcome you back soon! Kind regards, Ben Carroll Assistant Manager

Summer Friends - 13/05/2019 AccorHotels certified review
« I enjoyed every minute at Mercure and hated to leave. »

I thoroughly enjoyed my stay. The staff was lovely; the pool/hot tub was beautiful; the scenery all around was breathtaking. I would highly recommend Mercure Gold Coast Resort to anyone looking for a peaceful place to temporarily escape from the stress of daily life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Summer, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Ben Carroll Assistant Manager

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