Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,076 reviews

Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,076 reviews

TripAdvisor Rating  4.0/5  1,740 reviews

Certificate of excellence 2024

Rooms need a revamp

Customer review rating 1.5/5

A B. Families - Confirmed reviews ALL

We recently stayed 2 nights and were quite disappointed with the room. We booked a twin bed and although the room was spacious, it smelled mouldy, had visible mould/stains in the bathroom, stains on the carpet in the bedroom and a damaged floor near the fridge. It is quite disappointing as the room was not cheap, and we definitely expected better. The gardens and pool looked nice, but we did not enjoy our stay because of the condition of the room. Would not recommend.

Great location lovely surroundings

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

I relaxing time. Great food and service

Dear guest, Thank you for your positive review! We are delighted to hear that you enjoyed our great location and our food services. We look forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

This is the 2nd time we have stayed here over the past 12 months and it is very pleasant. My only concern, and it was the same last year, is the buffet breakfast is very ordinary. I actually thought it was slightly worse this time round too. The food service in the main restaurant on our first night was very slow - I'm hoping it was due to being understaffed in the kitchen because it was unacceptably slow to receive meals. Staff are delightful and helpful.

Dear Erin C., Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay overall. We appreciate your comments regarding the buffet breakfast and the food service speed. Rest assured, we will address these concerns with the relevant teams to enhance our services. Your kind words about our delightful and helpful staff are truly appreciated. We hope to welcome you back for a more improved experience in the future. Warm regards, Yuta Assistant Manager - Front Office

Quiet, comfortable and professional and friendly staff

Customer review rating 5.0/5

Cc Friends - Confirmed reviews ALL

Enjoyed everything about stay. Staff friendly and accommodating. Comfortable and spacious room. Peaceful environment. Beautiful views from balcony. Restaurant meals are delicious and the Accor Plus membership makes the meals good value.

Dear Catherine C., Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us, especially the comfortable rooms, peaceful environment, and delicious meals at the restaurant. Our team strives to provide a professional and friendly service. We appreciate you taking the time to review feedback in related to your stay experience We look forward to welcoming you back soon. Warm regards, Yuta Assistant Manager - Front Office

Peaceful!

Customer review rating 5.0/5

Gauri Friends - Confirmed reviews ALL

Peaceful! Nice facilities and great service.

Dear Gauri, Thank you for your positive review! We are delighted to hear that you found our resort peaceful and with nice facilities. We look forward to welcoming you back soon. Francisca Pumarino Front Office Supervisor

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Other web-users rate our hotel

  • 769 reviews 8.1/10 Location
  • 2,311 reviews 6.3/10 Room
  • 2,124 reviews 8.4/10 Service
  • 48 reviews 4.7/10 WiFi
  • 984 reviews 4.9/10 Cleanliness
  • 966 reviews 7.3/10 Food
  • 573 reviews 7.7/10 Breakfast
  • 207 reviews 7.4/10 Bar

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