Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 431 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANK INDONESIA1 km / 0 mi BNI BANK3 km / 1 mi MAJORS OFFICE1 km / 0 mi
BCA BANK3 km / 1 mi GOVERNORS OFFICE3 km / 1 mi

Your meetings and events

Modern and perfect for all kind of meetings and events, with the professional meeting equipment, LCD projector on the ceiling. Our team is here to listen to your requirement and ensure the success of your business meetings.

Grand Mercure Maha Cipta Medan Angkasa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LAVENDER 54 m2 3 m 25 15 16 18 40
CAMMOMILE 73 m2 3 m 50 30 30 30 60
ACACIA 75 m2 3 m 50 20 30 30 4
ASTER 75 m2 3 m 60 30 30 30 40
LILY 128 m2 3 m 150 50 40 80 120
AMARYLIS 273 m2 4 m 250 50 70 120 7
LOTUS GRAND BALLROOM 680 m2 6 m 1200 250 250 600 800
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 266 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 1,515 reviews

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 431 reviews
Willis Families - 13/07/2019 AccorHotels certified review
« the staff are so friendly and spacious room »

almost perfect room that i had ever stayed. the staff are so friendly. but i found "biji salak" under the bed, and the bathtub a bit dirty. i highlight this to hope that accor hotels can be more perfect to stay. overall, i feel comfortable to stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Willis Huang We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I and the team apologize because there are still shortcomings when you visit, for the future we will do better Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Deni Solo - 11/07/2019 AccorHotels certified review
« Decent stay in a classic decorated hotel with bathtub »

Room spacious, old but well kept. Bed comfortable and aircon nicely functional. However outside noice very audible up to loud footsteps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tri Insan Utomo We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andre H. Business - 04/07/2019 AccorHotels certified review
« Satisfied »

Overall experience is good. But there is a little problem when we want to check in. We have to wait about 15 minutes before we can get into the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andre Tampu Bolon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andre T. Couples - 03/07/2019 AccorHotels certified review
« Great Customer Experience »

I was having a staycation for my annuiversay at Grand Mecure Medan, where I was delighted by the team of staff who made my whole experience a WOW! Yosephin and her team did a fantastic job and gave my partner and I a pleasant surprise - room was beautifully set up with welcome banner, balloons, towel swan and the most impressive was the personal touch, where Yosephin extracted our couple photo from my WhatsApp and placed it on the bed. It was something very emotional and truly touching. A dinner was also put together at level 11, executive lounge, where my partner and I enjoyed great delicacy of food and a nice quiet ambience. I’m very thankful for Yosephin and her team’s dedicated service which left me a deep and memorable experience that I will never forget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andre We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adeline P. Business - 01/07/2019 AccorHotels certified review
« So many inconvenient »

The front officer made me confused about the deposit payment at my check in, because he asked about my deposit payment. In my experience, the front officer directly explained about the deposit payment and how much it is. At my stay, I asked to borrow some scissors and I don't understand, why the bell boy had to wait for it. It's like they made me in hurry. The bell boy told me that the hotel fridge couldn't be used to keep my food, but later the engineering personnel ensured me and even called the pantry to keep my food and so, the same bell boy took my food to keep it in the hotel fridge. Different people, different information. Medan is so famous for its durian and why your hotel didn't support your customer to keep the durian in the freezer? If you afraid about the smell, you can spare different freezer right? And I feel so disappointed about the breakfast payment. I already paid in the restaurant because the waitress told me to fulfil the payment at once and I couldn't paid it in my check out. At my check out, the front officer asked me again about the breakfast payment, even though the waitress told me that my bill would be brought to the front office, and so, I didn't get my bill paper. Overall, your hotel is lack of communication of its personnel and so slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Adelina P. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dedi H. Business - 29/06/2019 AccorHotels certified review

Clean, good official support since arrival to departure, nice room and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dedi Hendra Mustoffa We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Agustina V. Families - 28/06/2019 AccorHotels certified review

Great breakfast, hospitality and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustina Veronika We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Samsiah B. M. A. Couples - 27/06/2019 AccorHotels certified review
« It was pleasant even though it was a night stay, »

We enjoyed the dinner served by warm welcome of the waitress, especially the gado-gado. Breakfast the next morning was superb with the wide spread of variety of food. In fact, my hubby wanted to cancel his booking at Marriot when we come back from Lake Toba but then I also wanted to experience the service at Marriot to compare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Samsiah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jw Business - 27/06/2019 AccorHotels certified review
« Ms. »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jessica We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dede R. H. Business - 25/06/2019 AccorHotels certified review
« Excelent Services and Complete Facilities »

Every i come to Medan im always live in Mercure Medan Hotel, this caused of The Hotel is have a good and completed Fasilities and Near of Medan City. and all staff so very Friendly and polite. for specially Mrs. Dina, She has help me to check in. I'll always recomended Mercure Medan to all my bussiness relation, when visit to Medan to use Mercure for they live as along in Medan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Dede Rukman H., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gesron P. Business - 21/06/2019 AccorHotels certified review
« Hospitality »

Smooth checkin Great attitude front liners (hospitality) Nice facility (i love the sauna facility)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gesron P. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 19/06/2019 AccorHotels certified review
« acceptable »

qualité of food is very local , almost indonésien only Should have réel variety international foods, for foreigners. Health club also very old & typical + the swimming Pool , needs renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chebbi Ahmed Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nuim H. Families - 17/06/2019 AccorHotels certified review
« Comfy »

Nice stay, but some receptionist are rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Vera Families - 17/06/2019 AccorHotels certified review
« disastrous admin »

had issues with payment and deposit. also did not receive receipt for payment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Vera Puspita Kusuma Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Chang Couples - 11/06/2019 AccorHotels certified review
« Old Hotel »

I am 2nd time stay in the hotel, the Deluxe Room still give me appropriate satisfaction, however, the hotel seem old and do not proper maintained and the disappointing incident began. I experiencing dirty water from bathtub in the midnight even after reception send technician to inspect and react on the issue, thanks to helpful reception and manager on duty, I had been upgraded the room to next level at first. But, here is some disappointing part where the reception do not consider why I need to change room and request for upgrade. I complaint that dirty water come out from the bathtub and I had been transfer to a room without bathtub, is this meet guest expectation? After talk to the reception again, seem he have no idea what to do next, I, as a guest, need to tell him that there should be other room that have bathtub although that room might be higher tier room level and he mentioned that he required manager on duty permission... after a short while, I had been arranged to transfer to another room again, I been told that the room is the highest tier room available that come with bathtub(experience dirty water not only come out from bathtub but also in the hand wash, toilet bowl and living hall kitchen area everyday, I am sure other guest experiencing the same). Here is another nightmare for me. When I book my room, I choose non-smoking room, but, the room full of tobacco smell... even after guest friendly staff help to freshening the room and initiatively provide air treatment device in the bed room but the tobacco smell in the living hall is very strong and already inside the curtain and other furnitures. I am seldom go to living area for the rest of my 3 nights stay even on the 2nd day, I am in the bed room for the entire day without sitting in the living area. This is ridiculous, penalty impose to the customer if found tobacco smell in the non smoking room but the house keeping do not well clean all of tobacco smell in the living area and I am confident that no wash or change of the curtain for weeks even months... last but not least, the breakfast buffet are lack of variety, food are too salty, replenishment of food take very long, requested green tea took almost 10 minutes... I do tried having my dinner at Jade restaurant but I am doubtful of the freshness of the food served, the fried bean curd feel already deteriorated as not every piece of fried bean curd taste the same... In summary, this is not supposed a 5 star hotel standard, without improvement in hotel interior, including piping or water filtration, house keeping, food variety and taste, not to mention of different serving standard from the welcoming benefit and insufficient staff, the hotel need to re-evaluate is it suitable to claim as 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEAN AUN CHANG {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Zulkarnain Couples - 10/06/2019 AccorHotels certified review
« Satisfied »

Nice and comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ZULKARNAIN We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nadine Couples - 10/06/2019 AccorHotels certified review
« Decent »

Service and room were pretty good

Our hotel has responded to the review
Our hotel has responded to the review

Dear LIM SHU YAN NADINE {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yudha F. Families - 09/06/2019 AccorHotels certified review
« Comfortble Staying »

Some of nice and comfy for staying ... We will be staying hear for next trip but maybe the hotel must be renovate the changing room at swimming pool. It's to creepy in the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. YUDHA F. We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fardi Business - 05/06/2019 AccorHotels certified review

Very satisfied but they said .the point cant be submit on my accor miles bcs its corporate rate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AHMAD FARDIANSYAH We really appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It's always fun to receive positive feedback. We have shared your comments with our team, and our team informed us that you cannot get points, because you booking via crew (no eligible), we can input your poin to your card member, if only your rate is eligible it means by personal payment direct to hotel or booking by our official web (accorhotel.com). I am sure that this feedback will serve as an encouragement to all our staff because we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as comfortable as before. Greetings,

Anonymous Business - 04/06/2019 AccorHotels certified review
« the hospitality is very good. »

The hospitality for welcoming us is very good, and i notice one of the housekeeper in the 3rd floor is very humble. 3 times having 5 days in this hotel and with the same housekeeper with his great hospitality. once, the laundry make the list of my pajamas shrink but the next day they come to give me my pajamas in the good condition. and also the laundry help me to sew the button of my uniform. i am very satisfied about the service and hospitality. but my last experience, the toilet of the room number 312 is smelly since i came in the day one. overall the hospitality of this hotel is very great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PERMATASARI CINDY {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates