Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANK INDONESIA1 km / 0.62 mi BNI BANK3 km / 1.86 mi MAJORS OFFICE1 km / 0.62 mi
BCA BANK3 km / 1.86 mi GOVERNORS OFFICE3 km / 1.86 mi

Your meetings and events

Modern and perfect for all kind of meetings and events, with the professional meeting equipment, LCD projector on the ceiling. Our team is here to listen to your requirement and ensure the success of your business meetings.

Grand Mercure Maha Cipta Medan Angkasa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ACACIA 75 m2 3 m 50 20 30 30 4
AMARYLIS 273 m2 4 m 250 50 70 120 7
ASTER 75 m2 3 m 60 30 30 30 40
CAMMOMILE 73 m2 3 m 50 30 30 30 60
LAVENDER 54 m2 3 m 25 15 16 18 40
LILY 128 m2 3 m 150 50 40 80 120
LOTUS GRAND BALLROOM 680 m2 6 m 1200 250 250 600 800
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 AccorHotels Rating 1,349 reviews

Our guest reviews for Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 395 reviews
Business - 02/12/2018 TripAdvisor review
« Good value with a 5 star experience »

A stay that is well-deserving of the 5 star rating. Service was also fast and responsive. The room was newly renovated and I was provided an upgrade, as my room was initially not ready. Subsequent enquiries were also taken speedily and responds was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R0gerte0, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Couples - 28/11/2018 TripAdvisor review
« Wouldn't Recommend This Hotel and Lack of Training »

This hotel was littered with flaws. The couple positives that we have to say are the restaurant (Orchid) was good, the staff around the hotel was friendly, the executive lounge had a decent spread of food, but the alcoholic beverages on offer were poor.Let's get into the problems. We'll start with pre-checkin. Before we arrived, my wife and I were coming from Parapat, Lake Toba, which is about 4 hours to the south. We asked the hotel about taxi options. While I respect that they don't arrange cars. The email we received was vague, with merely the names of taxi companies. They should have certainly provided contact numbers and possibly email address. That's the service you expect from a 4 or 5 star hotel. Next as an Accor (Plus) Gold member, there are certain benefits that exist. For one, they weren't prepared for our arrival. Gold and Platinum get early check in and check out if available and it didn't seem like this was available but check in was at 2 and we arrived at 1. We weren't offered wifi or given our drink vouchers for being Gold members and having to sit in the lobby and wait for our room. We were really cool about all this, but just took note of it mentally in terms of what we're used to with our status.Once we did the proper check in and got our keys, we weren't informed at all about the hotel's amenities, this included the executive lounge. We had book the highest level room in the hotel for a couple, which is the Deluxe Suite. The was nice by the way and well appointed. The bathroom was huge and clean. There was a mistake with our keys and we didn't have access to the 11th floor where the executive lounge is. We tried multiple times to get it fixed and the receptionist couldn't resolve the problem in a timely manner. We decided to leave and check out the city when we got back the key situation had been resolved so awesome job there. That was a 5 star moment.Spa was easy to book and the front desk people were really nice. The masseurs were unprofessional. The tables didn't have any flowers or anything where the head rest was. Mine went to the bathroom 10 minutes into the treatment. My wife's didn't dim the lights or turn on music. She was supposed to get a 90 minute massage and it ended up 60 minutes. When my wife noticed & said something to the front desk, they told her that they couldn't fix the bill but would bring the masseur back in to give her another 30 minutes. Back on the table, the masseur was annoyed & got rude. I could go on

Selly J. Families - 25/11/2018 AccorHotels certified review
« A pleasant stay »

I was delighted to be able to stay at Grand Mercure Medan for 4 days 3 nights. Overall I was having a pleasant stay. The room is spacious, the bathroom is clean and spacious as well. But I heard some noises from people outside which was uncomfortable and I suggest the wall isn't thick enough to let me have some privacy without noises. Special credit to the breakfast menus, it was so delicious. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr.Darwis, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Ahmad Y. B. Business - 22/11/2018 AccorHotels certified review
« Better hotel. Good experience. »

Room Good. Facilities good. Service good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad Yunus B. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Teuku I. J. Couples - 06/11/2018 AccorHotels certified review
« Okay »

A little bit disappointed about the room key card and the slow internet speed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teuku Irwan J. Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Julius Business - 29/10/2018 AccorHotels certified review
« Unpleasant Room Temperature - Sleep Disturbance »

The room temperature was extremely warm and thermostat in the room wasn't working. This situation caused sleep disturbance and restless sleep for me which made me extremely tired and irritable the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Julius Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Herman M. Business - 23/10/2018 AccorHotels certified review
« Excellent »

I love to stay there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof Herman M., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Business - 21/10/2018 TripAdvisor review
« Need continues upgrade for the hotel »

Hotel refurbished room on 3rd floor was cosy and comfortable. Other level may be no so clean.Gym room is pretty run down. Stains from water leaking clearly seen on carpet, treadmills etc.Need international power socket at the lobby or at least provide an adaptor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Steven, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Aswan B. S. R. Families - 16/10/2018 AccorHotels certified review
« Good »

Good for staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Aswan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Ahmed H. Business - 05/10/2018 AccorHotels certified review
« Mr. »

Lake of communication due lack of mastering English language

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Fenny Business - 04/10/2018 AccorHotels certified review
« Not so happy »

I book one room for one night but the next day before i check out , around 10.00 am i went back to room, there was a technician guy who do the renovation in room! Is there no privacy at all? I supposed that not even checkout time yet. Very dissapointed for this service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Fenny Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendra J Ngantung General Manager

Irvan K. Friends - 01/10/2018 AccorHotels certified review
« GOOD »

That want something just like this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Irvan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Couples - 27/09/2018 TripAdvisor review
« Happy & Pleased »

Dear Grand Mercure Medan Angkasa StaffWas Happy & Pleased stay even it for one night, staff is friendly and helpful.Will be back to stay again if I am back in Medan. Thanks Grand Mercure Medan Staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Eddy, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Frisnel D. Business - 21/09/2018 AccorHotels certified review

I got feee laundry for long stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Frisnel We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Aswan Families - 19/09/2018 AccorHotels certified review
« Good »

Good but looking old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aswan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendra J Ngantung General Manager

Kum C. H. Couples - 08/09/2018 AccorHotels certified review
« Slightly More than what I expected »

I love your breakfast, just the seating is weird. I'm not a fan of the white light as well but overall i got used to it. Never really used the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUM CHEE H. {guest_last_name}, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yohanes S. Business - 06/09/2018 AccorHotels certified review
« Nice and quite cozy »

Stay there just for 1 night but the experience was nice. Breakfast was good. Ambience was cozy and comfortable enough to sleep peacefully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Yohanes, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sandra Couples - 05/09/2018 AccorHotels certified review
« excellent »

receptionist while check in was good enough, but check out take a little bit longer and slow, and also phone reservation was so difficult to contact

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Sandra We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Prof. S. Business - 01/09/2018 AccorHotels certified review
« nice »

clean anf nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof DR. S., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Harum W. Business - 30/08/2018 AccorHotels certified review
« Nice and satisfying place to be »

Room is okay Breakfast menus is okay Staff hospitality is okay Evwrything ia just fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Harum Setiawan, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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