Hotel - Grand Mercure Maha Cipta Medan Angkasa
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

3.5/5 437 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANK INDONESIA1 km / 0 mi BNI BANK3 km / 1 mi MAJORS OFFICE1 km / 0 mi
BCA BANK3 km / 1 mi GOVERNORS OFFICE3 km / 1 mi

Your meetings and events

Modern and perfect for all kind of meetings and events, with the professional meeting equipment, LCD projector on the ceiling. Our team is here to listen to your requirement and ensure the success of your business meetings.

Grand Mercure Maha Cipta Medan Angkasa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LAVENDER 54 m2 3 m 25 15 16 18 40
CAMMOMILE 73 m2 3 m 50 30 30 30 60
ACACIA 75 m2 3 m 50 20 30 30 4
ASTER 75 m2 3 m 60 30 30 30 40
LILY 128 m2 3 m 150 50 40 80 120
AMARYLIS 273 m2 4 m 250 50 70 120 7
LOTUS GRAND BALLROOM 680 m2 6 m 1200 250 250 600 800
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 AccorHotels Rating 1,566 reviews

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 437 reviews
Yohanes J. Business - 09/09/2019 AccorHotels review
« So so »

Overall is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yohanes J. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marganti S. Business - 06/09/2019 AccorHotels review
« Satisfied »

The front desk staff need to be equipped more and fast to serve the guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Marganti S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Athirah Families - 05/09/2019 AccorHotels review
« Okay »

I came at 4pm but still cannot check in. We wait more than half an hour to get our room. My friends booking for non smoking room but end up in smoking room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nur Aina Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Harris F. Business - 31/08/2019 AccorHotels review
« SUPERB!!! »

Friendly staff, Good Service. Recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harris F. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

At Business - 21/08/2019 AccorHotels review
« Good place »

Will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony Tjioe We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Irvan E. Families - 21/08/2019 AccorHotels review
« Great Experience »

Great experience that I stay in here, best hospitality and the best service team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Irvan E. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 18/08/2019 TripAdvisor review
« Hands down my favorite hotel in Medan! »

Returned to this property again and the hotel always exceeded my expectations! Under the helm of Pak Hendra this hotel will continue to be my home away from home. From delicious breakfast to attentive housekeeping/maint. staff, friendly and helpful front desk staff, security, bell staff. Thank you for Pak Hendra and your amazing hardworking team for a job well done! Undeniably this is the best hotel in Medan !

Aru S. Business - 16/08/2019 AccorHotels review
« BROKEN BED, STUFFY NIGHTS AND DIRTY BTHROOM (ROOM NO 0827) »

BED WAS BROKEN MANAGE TO GET THE HOUSE KEEPING TO SORT IT OUT, YOUR AIR CON IN THE LOBBY AND ROOM NEED TO BE FIXED. THE BATHROOM WALLS ARE DIRTY NEED A GOOD SCRUB. OVERALL BAD EXPERIENCE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aru S. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Asep S. A. Families - 12/08/2019 AccorHotels review
« Not very good »

Unfortunatelly i’ve got the old room with the old bathtub that i think need to be replaced. Water from the tap so dirty also the exhaust doesnt working at all. Pse pay attention to detail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Asep Syaefudin a. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Romy G. Business - 23/07/2019 AccorHotels review
« Disappointed »

I was very disappointed with the service in Grand Mercure Medan, because when my wife and i rested in room 303 suddenly there were other guests who entered the room with the same room key, But before a cleaning service was also served to be cleaned. Please keep the privacy. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Romy G. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Abdul R. B. Y. Solo - 21/07/2019 AccorHotels review
« Nice hotel perfect location »

The overall service was excellent. The room was nicely decorated. Next to the mosque. The breakfast was perfect with so many selections in a very good environment. Not to forget, the WiFi was fantastic too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul Rahman We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Leonora F. Business - 15/07/2019 AccorHotels review
« Still my fav hotel to stay when visit Medan »

1. fast check in/out. 2. I got quite big room for my executive room. 3. noisy - seem the room near main road/street 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Leonara We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Willis Families - 13/07/2019 AccorHotels review
« the staff are so friendly and spacious room »

almost perfect room that i had ever stayed. the staff are so friendly. but i found "biji salak" under the bed, and the bathtub a bit dirty. i highlight this to hope that accor hotels can be more perfect to stay. overall, i feel comfortable to stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Willis Huang We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I and the team apologize because there are still shortcomings when you visit, for the future we will do better Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Deni Solo - 11/07/2019 AccorHotels review
« Decent stay in a classic decorated hotel with bathtub »

Room spacious, old but well kept. Bed comfortable and aircon nicely functional. However outside noice very audible up to loud footsteps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tri Insan Utomo We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andre H. Business - 04/07/2019 AccorHotels review
« Satisfied »

Overall experience is good. But there is a little problem when we want to check in. We have to wait about 15 minutes before we can get into the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andre Tampu Bolon We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andre T. Couples - 03/07/2019 AccorHotels review
« Great Customer Experience »

I was having a staycation for my annuiversay at Grand Mecure Medan, where I was delighted by the team of staff who made my whole experience a WOW! Yosephin and her team did a fantastic job and gave my partner and I a pleasant surprise - room was beautifully set up with welcome banner, balloons, towel swan and the most impressive was the personal touch, where Yosephin extracted our couple photo from my WhatsApp and placed it on the bed. It was something very emotional and truly touching. A dinner was also put together at level 11, executive lounge, where my partner and I enjoyed great delicacy of food and a nice quiet ambience. I’m very thankful for Yosephin and her team’s dedicated service which left me a deep and memorable experience that I will never forget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andre We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adeline P. Business - 01/07/2019 AccorHotels review
« So many inconvenient »

The front officer made me confused about the deposit payment at my check in, because he asked about my deposit payment. In my experience, the front officer directly explained about the deposit payment and how much it is. At my stay, I asked to borrow some scissors and I don't understand, why the bell boy had to wait for it. It's like they made me in hurry. The bell boy told me that the hotel fridge couldn't be used to keep my food, but later the engineering personnel ensured me and even called the pantry to keep my food and so, the same bell boy took my food to keep it in the hotel fridge. Different people, different information. Medan is so famous for its durian and why your hotel didn't support your customer to keep the durian in the freezer? If you afraid about the smell, you can spare different freezer right? And I feel so disappointed about the breakfast payment. I already paid in the restaurant because the waitress told me to fulfil the payment at once and I couldn't paid it in my check out. At my check out, the front officer asked me again about the breakfast payment, even though the waitress told me that my bill would be brought to the front office, and so, I didn't get my bill paper. Overall, your hotel is lack of communication of its personnel and so slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Adelina P. Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dedi H. Business - 29/06/2019 AccorHotels review

Clean, good official support since arrival to departure, nice room and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dedi Hendra Mustoffa We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Agustina V. Families - 28/06/2019 AccorHotels review

Great breakfast, hospitality and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustina Veronika We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Samsiah B. M. A. Couples - 27/06/2019 AccorHotels review
« It was pleasant even though it was a night stay, »

We enjoyed the dinner served by warm welcome of the waitress, especially the gado-gado. Breakfast the next morning was superb with the wide spread of variety of food. In fact, my hubby wanted to cancel his booking at Marriot when we come back from Lake Toba but then I also wanted to experience the service at Marriot to compare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Samsiah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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