Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,460 reviews

Novotel London Canary Wharf - Image 1
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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,460 reviews

TripAdvisor Rating  4.5/5  1,906 reviews

Certificate of excellence 2023

Bad

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Was charged 230 even though when I had booked online it was 200 and showed this confirmation to reception. No robes provided in the room even though lower rate hotels provide this. Disappointing when you have a pool facilities and now can’t conveniently change in your room but rather have to now bring a sports bag with you to change. Messaged the WhatsApp number suggested on the TV regarding the robes and received no response the whole stay- remove this contact number if you don’t plan on replying. No slippers provided in the room along with basics provided by most hotels like toothbrush, hair comb, toothpaste etc. The No breakfast given to taken away as I requested to reception- I originally asked if I could remove breakfast as it was too late for me, the answer was no but they could give takeaway. This didn’t happen. When speaking with staff, some of the tone came across rude as if they have been forced to work at the hotel. Overall, unsatisfactory and stressful the experience. I don’t think it lives up to its 4 stars and on top of that cashless- I can only imagine how inconvenient for people travelling to London.

Dear Mergime, Thank you for sharing your feedback with us. We are truly sorry to hear about the inconveniences you experienced during your recent stay. Your concerns are important to us, and we take them very seriously. We have reached out to you directly via email to address each of the issues you mentioned. Please know that we are actively working to rectify these issues and improve our services. Your feedback is invaluable to us as it helps us to identify areas where we can make necessary improvements. Once again, we apologise for any inconvenience caused and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve. Best regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Good and pleasant stay

Customer review rating 4.5/5

L Couples - Confirmed reviews ALL

It was really lovely and the staff were very helpful and welcoming.

Dear Lauren, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Great location, good rooms & fantastic views of the London skyline

Customer review rating 4.0/5

Jamie D. Families - Confirmed reviews ALL

Stayed for 3 nights for a London mini break. Great location 10 minutes walk from Tube (Jubilee or Elizabeth Lines) Good room, clean and tidy with beds made up every day. Fantastic views from restaurant on 38th floor overlooking London.

Dear Jamie, A big thank from all the team for this great rating and nice review ! It is always a pleasure for us to welcome you when you stay in Canary Wharf. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Well located once the way from Canary wharf station was clear.

Customer review rating 5.0/5

Howard M. Couples - Confirmed reviews ALL

Weekend visit to London.

Dear Howard, Thank you so much for your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Novotel Canary Wharf

TripAdvisor rating 5.0/5

Kemal E TripAdvisor review

Staff is great and notably Rado. He is Always very welcoming, speak many different languages. Is very professional and proactive by asking if any needs (taxi, places around the hotel). Definitely one of the best hotel receptionist person I dealt with Thanks Rado

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Other web-users rate our hotel

  • 1,417 reviews 9.1/10 Location
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  • 2,584 reviews 8/10 Service
  • 31 reviews 7.1/10 WiFi
  • 1,165 reviews 5.8/10 Cleanliness
  • 1,123 reviews 7.3/10 Breakfast
  • 910 reviews 7.3/10 Amenities
  • 590 reviews 8.7/10 Vibe

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