Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

4.0/5 1,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • 2 Internet points
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Private outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Small pets are allowed for a supplement
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Ironing room


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Your meetings and events

Mercure Florence Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARTEMIDE 37 m2 3 m 25 12 0 0 0
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 2,790 reviews

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,066 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 13/10/2019 TripAdvisor review
« Horrible...Don't stay here! »

This is not a 4 star hotel! if I could give it 0 starts, i would. First off... the bathrooms are gross, moldy, flies, and no ventilation. The carpet had many stains, it was disgusting. i didn't want to walk barefoot. When i notified the hotel. All they said was sorry. thats all. no room change. nothing. Second, I requested an extra set of towels since it was the three of us. We only had 2 sets. Upon request, I was asked why I needed an extra set. How many people were staying, and that we should of already had it all in the room. All i needed were some towels! Third, we paid for breakfast in advance...mistake! The breakfast was not good. I requested a cappuccino from their machine...the cappuccino was cold. its like they brought it from the fridge. The food was not up to par...watery runny eggs, cheese that had been wilted and dried. It was not worth it. Fourth... this is where it hit a home run for me. So... upon checkout, i notified them of the issues. Again, all i got was a sorry. I also mentioned that my son was freezing cold all night. We tried to put the heat on. The answer they told me was, well we turned off the option for AC and Heat for our guests. WHAT?!?!? how logical is that?? At the end of the trip/ checkout my son ended up catching a cold. I told them that my son isn't feeling well.. the guy assisting us at checkout started yelling in Italian... thats where they crossed the line with me. There was no customer service. Dont yell at me for your mistakes...especially when I'm telling you my son got sick because of your illogical reasonings. He needed to back off. So unprofessional and rude. I have never seen nor been in a hotel like this. Beware...dont stay here!

S. L. Families - 08/10/2019 AccorHotels review
« good experience in my first mercure. »

it was good to stay. The bedding was nice and the staff used the words "sir" or "madam" and it make your hotel professional. The breakfast was also wonderful that was satisfied by my sensitive mother. The location was great that i can see easily. More kindful mind of the staff would be better, but it is ok now. good experience in my first mercure.

Chris S. Friends - 06/10/2019 AccorHotels review
« Great Location »

Great experience, close to train station and to most visiting sites. Fantastic !

Anonymous Couples - 30/09/2019 AccorHotels review

There was a one day Train Strike the morning we checked out and Francesca(o) was on duty. This Lady went out of her way with telephone calls and helping us on-line to try to come up with alternative solutions to travel to Corniglia...She should be given an "Award Of Merit".......Thank You Fransesca(o)

Brecht Couples - 29/09/2019 AccorHotels review
« Not meeting our expectations »

We paid over 200 euro for one night at this Mercure and were very surprised to find mold and rust in the bathroom. The noisy AC couldn’t be turned off and on top of that, the double room turned out to be just two single beds put together instead of one mattress and one duvet. This is way below 4 star standard

David M. Couples - 28/09/2019 AccorHotels review
« Great hotel in excellent location »

The hotel is barely visible with two sliding doors for street access. However, when you walk through the door, it opens into a beautiful, contemporary foyer. Rooms are clean and well-appointed. Staff are friendly and helpful. We enjoyed four memorable nights in the Mercure Firenze and our only complaint was the chaotic breakfast room, which was too small and under-staffed. There was insufficient space for the food to be properly laid out in sufficient quantities and tables were not being promptly cleared. Staff were constantly being asked to replenish food and make tables available but struggled to keep up.

Beata C. Families - 28/09/2019 AccorHotels review
« Lovely stay, excellent service »

We stayed three nights, checked out on 3rd September. From front desk to breakfast everyone was very welcoming and friendly. Did not have any problems during our stay. The room was very clean and comfortable. We went to Florence to celebrate my husband's birthday which took place during our stay at the Mercure. In the evening we found a nice cake with a birthday message in our room, which we actually forgot to thank for at checkout as we were preoccupied. So thank you very much for the personal touch!

Anonymous Families - 27/09/2019 AccorHotels review
« Excellent! No issues ! »

Excellent! Friendly, helpful staff, especially at Reception

Bogdan Families - 26/09/2019 AccorHotels review
« Good location, nice staff but a little moldy »

I've choose this hotel because we stayed in Paris and Rome at Mercure hotels before but this wasn't so pleasant as previously. Bathroom was moldy and the furniture was degraded. Also, the hotel doesn't have a restaurant. The fridge could be supplied better: a bottle of wine, some whiskey or a better beer (Nastro Azzurro for example) Except this, the room was clean and bright.

Kit I. C. Couples - 25/09/2019 AccorHotels review
« Not good »

When I check out I already complaint at front desk

Kacy Couples - 24/09/2019 AccorHotels review
« Great hotel »

We stayed here for 2 nights and the location and service was great. Our room was comfortable and they stored our bags for us when we got in to early from the train and when we checked out and our train didn’t leave until that afternoon. The only downside was that the breakfast was expensive compared to what we saw at the other hotels we stayed at. It wa 15euro per person for breakfast. We didn’t have it and instead went to a cafe down the street due to the price. That was our only complaint about the entire experience at this hotel.

Roger E. Couples - 23/09/2019 AccorHotels review
« Superb Stay »

Our stay at the Mercure Firenze Central was a superb experience. The staff were friendly, knowledgeable about Florence and experienced in giving guests good stay. The hotel was comfortable, clean and welcoming with pleasant relaxing spaces to sit, relax and enjoy a drink. The breakfast was great with a really good choice of hot and cold dishes that were constantly replenished and the staff kept the breakfast room clean and tidy despite being under pressure with the number of people eating. At no time did we have to wait for dirty dishes to be taken away or wait for fresh food to brought to the buffet. This the best Mercure we have ever stayed in and would return again without hesitation. Many thanks for looking after us so well.

Abdulraqeb Business - 23/09/2019 AccorHotels review
« good location »

very good and nice staff and good location

Couples - 23/09/2019 TripAdvisor review
« Superb Hotel »

The Mercure Firenze Centro was a perfect hotel for enjoying the sights and sounds of Florence. It is situated just 5 minutes from the railway station so is easy and economical to get to from the airport; it is also only a 10 to 15 minute stroll through the streets to the main tourist area. The hotel is comfortably, modern and friendly. The staff are superb as is the buffet breakfast. The bar is welcoming and comfortable for an evening nightcap before bed.

My Solo - 19/09/2019 AccorHotels review
« Friendly Staff »

The staff were very helpful, take care the guest what they needs.

Bonnie Couples - 18/09/2019 AccorHotels review
« Great handicap accessible room and bathroom »

The front staff were very friendly and helpful. The handicap accessible room was one of the best we have stayed in! The couple of complaints I have are: The bathroom floor in the handicap bathroom was not clean. The breakfast area is not set up for anyone in a wheelchair. Taking the elevator down you enter the rear of the room and the tables are so close that only the last 2 tables can be easily used by someone in a wheelchair and if someone is already in those tables they have to get up and chairs moved to access the next closest available table. It would be helpful to have the rear tables reserved if someone in a wheelchair is staying in the hotel. The staff for breakfast was not very helpful, cappuccino was ordered and never delivered. One day someone who was obviously more senior was rushing around telling others what to do but she did not address eggs that were on the floor near the buffet line.

Samba S. Families - 10/09/2019 AccorHotels review
« Comfortable and convenient »

Practical accommodation. Very good spacious room. Should provide glassware and not plastic in room!

Anonymous Families - 10/09/2019 AccorHotels review
« A Médium Mercure »

Near everything, bealtiful hotel, big room, comfortable, helpful staff, good breakfast, but the go to the room 510 and look at the shower floor. Dirt black crusts along the floor and corners. Also on the tile joins. Small details that avoid better score.

Steven M. Families - 03/09/2019 AccorHotels review
« Terrific »

Terrific. Great location, comfortable room and staff extremely friendly and helpful

Lake G. F. Families - 03/09/2019 AccorHotels review
« Excellent Service and good value for money and very central to Florence so can pop in and out quite easily if too hot outdoors. »

The person at the reception was very helpful and patient with us. The room was very large and spacious and very comfortable for the three of us. We had booked a room with extra sofa bed but the three of us could sleep comfortably on the large bed without using the sofa bed. Breakfast was very good with lots of options. Slightly less variety for hot food. Its right close to the train station so just about 5min walk from the station. It is also in the center of Florence so it was very convenient. There is no parking in the hotel, so we only booked the hire car on the last day as we were travelling to Lake Garda.

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