Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

4.0/5 1,077 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information



  • Breakfast

Business services

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Hotel location

Your meetings and events

Mercure Florence Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARTEMIDE 37 m2 3 m 25 12 0 0 0
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 2,835 reviews

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,077 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Compass63042986089 Family - 07/11/2019 TripAdvisor review
« Very good »

It is my 2nd time to try the chains of Accorhotel, nice experience, good location, easy to find; spacious room, for two adults; clean room and toilet; reception is also good. I would continue to stay in chains of Accorhotel in future.

Eric Couples - 03/11/2019 Confirmed reviews AccorHotels
« Fantastic stay at Firenze! »

Stayed at Mercure Firenze Centro for 4 nights and had an amazing time! Spacious room and clean as well. Staff were friendly and responsive to our queries. Most of the amenities and major sights were within walking distance and train station is less than 5 mins walk. Will definitely stay here again if we’re back in Firenze.

Sean A. Families - 26/10/2019 Confirmed reviews AccorHotels
« This would be a 10/10 if the breakfast wasn't poorly managed and of poor quality/quantity. »

Extremely happy with the room, great balcony, staff were welcoming and friendly. BUT, whilst the morning staff were friendly the breakfast was very poor to the point of being abysmal. On each morning we tried to enjoy our hot breakfast that we paid for (but never got but asked for multiple times) yet we got nothing, a bunch of sorry's that never got fulfilled and waited to even find a cleared table to sit our family of 5 near to each other. If you stay here please takeaway that we will stay here again but will not waste money on breakfast (paid full price not the $1 deal). McD is 1 minute around the corner and at least they deliver what you order because money paid is service delivered. We stayed in Accor in Amsterdam, Paris, Edinburgh, London, Switzterland (every other location was great) and every Australian major location and Firenze Centro has to be the poorest experience for food in the morning thus far.

Anonymous Couples - 24/10/2019 Confirmed reviews AccorHotels
« Great hotel to stay »

The reception we received was great, clean, good breakfast and we liked very much the room. The building outside could be better maintained.

Anonymous Solo - 21/10/2019 Confirmed reviews AccorHotels
« I felt safe and comfortable at the hotel, and it was convenient to the train station »

The stay was good. I arrived in the evening and the check in was smooth. My room was ready but there were a couple big black stains of some kind on the carpet. Not sure what happened there. Room was very nice besides the carpet. My room had a balcony, so it as nice to open the doors and have some fresh air come in. Breakfast was not very good. But would stay again at this hotel.

Fl Couples - 20/10/2019 Confirmed reviews AccorHotels

Spacious room, would be good if water can be provided. It is not good to the environment to use disposable plastic cup in the bathroom. The sink area is also too packed. Corner of the room is dusty at the corner of the ceiling.

Catherine Couples - 20/10/2019 Confirmed reviews AccorHotels
« A wonderful base in Florence for our holiday. »

The location of the hotel is excellent for transport links. The room was very comfortable with a good shower. The breakfast was ample and the staff were friendly and very helpful.

Anonymous Couples - 19/10/2019 Confirmed reviews AccorHotels
« Enjoyed the location, room was adequate, Hotel needs good cleaning and upgrades »

Good location close to train station and tourist locations. Easy checkin and checkout. Room was adequate and comfortable. Room and hallways carpets need good cleaning.

Lynne Couples - 18/10/2019 Confirmed reviews AccorHotels
« Pleasant surprise »

This was an excellent choice for a stay in Firenze. Close to the train station and then easy access to the great parts of the town. The hotel was excellent and above expectations for the price. Highly recommended.

Danielle D. Couples - 16/10/2019 Confirmed reviews AccorHotels
« Great experience »

I stayed here with my husband for our 1 year wedding anniversary. It was perfectly located in Florence and was walking distance to many places we wanted to go. I would definitely stay here again!

Hilary B. Friends - 14/10/2019 Confirmed reviews AccorHotels
« Excellent accommodation in very convenient location »

We really enjoyed our visit to Florence. The close proximity of the hotel to the main station and the city was perfect for sightseeing.

Family - 13/10/2019 TripAdvisor review
« Horrible...Don't stay here! »

This is not a 4 star hotel! if I could give it 0 starts, i would. First off... the bathrooms are gross, moldy, flies, and no ventilation. The carpet had many stains, it was disgusting. i didn't want to walk barefoot. When i notified the hotel. All they said was sorry. thats all. no room change. nothing. Second, I requested an extra set of towels since it was the three of us. We only had 2 sets. Upon request, I was asked why I needed an extra set. How many people were staying, and that we should of already had it all in the room. All i needed were some towels! Third, we paid for breakfast in advance...mistake! The breakfast was not good. I requested a cappuccino from their machine...the cappuccino was cold. its like they brought it from the fridge. The food was not up to par...watery runny eggs, cheese that had been wilted and dried. It was not worth it. Fourth... this is where it hit a home run for me. So... upon checkout, i notified them of the issues. Again, all i got was a sorry. I also mentioned that my son was freezing cold all night. We tried to put the heat on. The answer they told me was, well we turned off the option for AC and Heat for our guests. WHAT?!?!? how logical is that?? At the end of the trip/ checkout my son ended up catching a cold. I told them that my son isn't feeling well.. the guy assisting us at checkout started yelling in Italian... thats where they crossed the line with me. There was no customer service. Dont yell at me for your mistakes...especially when I'm telling you my son got sick because of your illogical reasonings. He needed to back off. So unprofessional and rude. I have never seen nor been in a hotel like this. Beware...dont stay here!

Lori Solo - 12/10/2019 Confirmed reviews AccorHotels
« Mixed. »

I have stayed here before. My room and staff were great. This time my room was ok and the staff was always too busy to help check availability to stay an additional night. Second time others who came after me stepped before me and the staff person helped them. I headed out. I had waited 10 minutes. When I started, there was room. 2 days. 2 different staff. The last staff person, stopped me to help when i returned at the end of the day I told her what I had needed but pointless now as the hotel was full. She said she’d double check. I said no. I was moving on. Very disappointing.

Magdalene T. Solo - 11/10/2019 Confirmed reviews AccorHotels

Delightful stay . I slept very well despite not being able to figure out how to switch off the bedside lamps . Breakfast could be further improved with more choices or better quality items. The spread looked a bit dismal.

S. L. Families - 08/10/2019 Confirmed reviews AccorHotels
« good experience in my first mercure. »

it was good to stay. The bedding was nice and the staff used the words "sir" or "madam" and it make your hotel professional. The breakfast was also wonderful that was satisfied by my sensitive mother. The location was great that i can see easily. More kindful mind of the staff would be better, but it is ok now. good experience in my first mercure.

Chris S. Friends - 06/10/2019 Confirmed reviews AccorHotels
« Great Location »

Great experience, close to train station and to most visiting sites. Fantastic !

Anonymous Couples - 30/09/2019 Confirmed reviews AccorHotels

There was a one day Train Strike the morning we checked out and Francesca(o) was on duty. This Lady went out of her way with telephone calls and helping us on-line to try to come up with alternative solutions to travel to Corniglia...She should be given an "Award Of Merit".......Thank You Fransesca(o)

Brecht Couples - 29/09/2019 Confirmed reviews AccorHotels
« Not meeting our expectations »

We paid over 200 euro for one night at this Mercure and were very surprised to find mold and rust in the bathroom. The noisy AC couldn’t be turned off and on top of that, the double room turned out to be just two single beds put together instead of one mattress and one duvet. This is way below 4 star standard

David M. Couples - 28/09/2019 Confirmed reviews AccorHotels
« Great hotel in excellent location »

The hotel is barely visible with two sliding doors for street access. However, when you walk through the door, it opens into a beautiful, contemporary foyer. Rooms are clean and well-appointed. Staff are friendly and helpful. We enjoyed four memorable nights in the Mercure Firenze and our only complaint was the chaotic breakfast room, which was too small and under-staffed. There was insufficient space for the food to be properly laid out in sufficient quantities and tables were not being promptly cleared. Staff were constantly being asked to replenish food and make tables available but struggled to keep up.

Beata C. Families - 28/09/2019 Confirmed reviews AccorHotels
« Lovely stay, excellent service »

We stayed three nights, checked out on 3rd September. From front desk to breakfast everyone was very welcoming and friendly. Did not have any problems during our stay. The room was very clean and comfortable. We went to Florence to celebrate my husband's birthday which took place during our stay at the Mercure. In the evening we found a nice cake with a birthday message in our room, which we actually forgot to thank for at checkout as we were preoccupied. So thank you very much for the personal touch!

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