Hotel - SO/ Auckland
So Sofitel Hotel So Sofitel Hotel

SO/ Auckland Hotel

4.0/5 131 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

SO/ Auckland Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE RESERVE 29 m2 2 m 20 12 12 15 10
9 CARAT 48 m2 2 m 30 16 18 26 30
18 CARAT 76 m2 2 m 60 20 20 30 50
24 CARAT 82 m2 2 m 70 22 22 46 60
THE VAULT 231 m2 2 m 150 40 40 76 120
    • Videoconferencing
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

  • 130 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Suite TV
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 906 reviews

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 131 reviews
Rachel T. Business - 15/08/2019 AccorHotels review
« Amazing »

Such a great experience. We loved every minute of staying. We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel , We very much appreciate your comments regarding your stay at the SO/ Auckland. We can't wait to welcome you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Ed Couples - 15/08/2019 AccorHotels review
« Fabulous »

Staff, service , food, room, comfortable bed - wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed V., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a fabulous time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

May W. Couples - 14/08/2019 AccorHotels review
« Excellent service »

Attentive service and superior design provided an out of this world experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear May W., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Alexandria D. Couples - 14/08/2019 AccorHotels review
« Absolutely amazing!!! »

Each and every staff member we interacted with were so helpful and extremely welcoming, they were the epitome of true customer service! The little touches around the hotel like bottled water being available in the gym was fantastic. We had little treats and drink vouchers brought to our room when the lovely lady at the front desk heard it was our anniversary! The decor was amazing and very modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandria d., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had an amazing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Dan Couples - 14/08/2019 AccorHotels review
« Good vibe and good location »

Place is cool and in a good location. Drinks and food is a little pricey but it’s a nice place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Ashley Couples - 13/08/2019 AccorHotels review
« Felt like royalty »

SO/ Team were so friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley A., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am So pleased to read you felt like royalty.. you SO are at SO/ Auckland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Families - 13/08/2019 AccorHotels review
« First impressions don’t always last. Thank God. »

Started off bad. Waited more than an hour for our room, whilst watching everyone else in the lobby get checked-in. I felt we were singled out. Good thing I was wrong and the staff made up for that annoyance during the rest of our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John I., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise for the start of you SO experience. I am pleased to read that your experience was changed and you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Delbaere B. Couples - 13/08/2019 AccorHotels review
« Almost WOW »

It is not a major but i wanted to take advantage of my member benefit which is late check out. Check out is at noon and i asked for until 1400as wewere enjoying the hotel the night manager gave us until 1300 which was okay but the hotel isnt full that Sunday and being given a reason to give housekeeping time to clean, isnt satisfactory. Even if someonewas allocated our room you could have done a room move

Our hotel has responded to the review
Our hotel has responded to the review

Dear Delbaere B., We very much appreciate your comments regarding your stay at the SO/ Auckland. We are honored to have shared this special day with you.I am glad you enjoyed the 1300 check out. It is definitely a relaxed way to start the morning. Our hotel is getting busier as the weeks roll on into summer and even though it was a Sunday, we were very heavily booked. We always try our best to assist all our guest with their desired requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Andrew Couples - 13/08/2019 AccorHotels review
« Great staycation »

Great night with friendly, clean, fast and safe service. Top quality and legit 5* status. Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear D Andrew P., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Couples - 13/08/2019 AccorHotels review

The staff were polite and helpful though we had to repeat requests a couple of times before they were activated but when they were the staff were apologetic and efficient. The reception area is a little daunting and the huge chandelier takes up so much space and makes the entrance less inviting than it might be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen B., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for looking past the slight hiccups and enjoying your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Greg M. Couples - 13/08/2019 AccorHotels review
« Great place to stay with great staff »

We really enjoyed the hotel, very trendy, the staff were very helpful and knowledgeable. Roof top bar is a great asset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Cory Business - 13/08/2019 AccorHotels review
« fantastic »

really good. from welcome to drinks and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cory B., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read that you enjoyed all aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

D.r. J. Business - 12/08/2019 AccorHotels review
« Quality »

We felt welcome and well looked after as always. Friendly and helpful staff and great amenity throughout. The executive lounge is a real treat and more people should utilise the facilities!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek J., We very much appreciate your comments regarding your stay at the SO/ Auckland. Our club lounge is indeed a real treat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Lb Couples - 12/08/2019 AccorHotels review
« Exactly what we hoped for as a deluxe stay »

Excellent and lovely touches like welcome drink, voucher for the bar and best of all, bath salts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan R., We very much appreciate your comments regarding your stay at the SO/ Auckland. The bath tub in our rooms is the perfect way to relax and unwind. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Gill B. Couples - 12/08/2019 AccorHotels review
« Very enjoyable »

The room was very comfortable, food in restaurant extremely good. Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gill B., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Gary L. Couples - 12/08/2019 AccorHotels review
« Great nights stay »

The So stay was a great experience, from the minute we walked in the staff were welcoming and helpful. The iced tea as we checked in was the first of many examples of the staff making our stay into a special experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary L., We very much appreciate your comments regarding your stay at the SO/ Auckland. We think our welcome tea is the perfect way to start your SO journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Mrs. A. V. Families - 12/08/2019 AccorHotels review
« A birthday staycation »

The front desk staff Zoe and duty manager Raj were very welcoming and accomodating upon arrival, during our stay and until we checked out. I love how the staff made me feel special by sending a birthday card and dessert to our room when we arrived. I love the setup of the room that we stayed in. The hotel location is just walking distance to all the great places to dine and shop as well. Although the toilet was not properly cleaned in our room, the duty manager and housekeeping staff were quite quick to ensure it got cleaned straight away. The pool was great but I found it odd that we had to pass through the gym to get to the changing rooms. Breakfast was very delicious but we definitely did not appreciate one of the female staff who took our order and was quite rude. I found it quite unprofessional for her to be rolling her eyes and muttering under her breath when she was trying to explain the breakfast menu to us. Also saw her do the same rolling of eyes to one of her colleague as well after she turned her back on her. It was definitely not a nice thing to experience early morning. Overall, the other hotel staff were quite nice and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aiza V., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for highlighting Zoe and Raj who are a true example to us all. I sincerely apologise about your breakfast experience and would like to reassure you that this is not what SO is about. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Alonso Solo - 11/08/2019 AccorHotels review
« awesome »

The noises from the buildings outside were bad but everything else is beyond perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu-Chian Z., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise about the noise from external buildings. Thank you for looking past this and enjoying your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Dave F. Couples - 11/08/2019 AccorHotels review
« Quality and service »

My wife and I stayed recently for a one night stay and everything from the booking to check out was top notch. Communication via email was excellent to finalise the booking and dinner reservation. Check-in was relaxed and friendly. Dinner at Harbour Society was exceptional. We had the SO Amazing set course meal and every course delivered was of a high quality. Service was excellent throughout. Probably the best and most consistent dinner we have had in a long time. Overall a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am So pleased to read you enjoyed your stay from start to end. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Friends - 11/08/2019 AccorHotels review
« Average »

Everything was amazing except, the flooding of the bathroom, when your turned the shower on, flooding the entire room almost reaching the carpet, throwing towels on the floor to stop the water floating to the carpet. The other item we were very disappointed in, was the breakfast, everything was cold and a bit lack lusture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SO Guest Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

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