SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,275 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,275 reviews

TripAdvisor Rating  4.0/5  300 reviews

WONDERFUL HOTEL, PERFECT HOTEL

Customer review rating 5.0/5

Sharon H. Families - Confirmed reviews ALL

First time experiencing the SO brand and I loved everything about it! Quirky decor, personalised service and overall hospitality of the team from check in to check out, luxury touches throughout, a huge bath (bliss!), complimentary mini bar inclusions, and a wonderful dinner and excellent service at Harbour Society on the first night of our 2 night stay. Only less than 10 out of 10 experience was breakfast and service at Harbour Society on the Friday morning. Just did not the match the excellence experienced in all other areas/aspects of our stay.

Dear Ms. Sharon H., Thank you for taking the time to review your stay with us. We will make sure that Chris will hear your good words about him, and that his effort will be recognized! Your feedback will serve us motivation to continue striving to provide the best service. We look forward to hosting your accommodation again! Warm regards, Annina from SO/ Auckland Team

Great Location

Customer review rating 5.0/5

Roger A. Couples - Confirmed reviews ALL

Excellent experience, very friendly attentive staff

Dear Mr. Roger A., Thank you for your amazing feedback. We are delighted to hear you enjoyed your stay. Your feedback will serve us great values to continue providing the best service. Thank you again, and we look forward to your next stay! Warm regards, Annina from SO/ Auckland Team

Incredible breakfast

Customer review rating 5.0/5

Seb Business - Confirmed reviews ALL

Was a very good stay, with excellent service.

Dear Seb, Thank you for your outstanding feedback. We are delighted to hear you enjoyed your stay. Your feedback will serve us great values to continue providing the best service. Thank you again, and we look forward to your next stay! Warm regards, Annina from SO/ Auckland Team

Near To Pier, So good if going by Cruise

Customer review rating 4.5/5

Rajesh D. Couples - Confirmed reviews ALL

We stay for 3 days, on day one, room was ok because natural lights were less, but thanks to the staff understanding it was change to the room which was double bed also and natural lights available for nearly 12 hours, so power consumption also less and more positive vibes.

Dear Mr. D., Thank you for sharing your feedback! We're delighted to hear that our staff could accommodate your request promptly and provide you with a room that met your needs. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We appreciate your recognition of our efforts and hope to welcome you back again soon for another positive experience. Warm regards, Cadmiel Villar Duty Manager SO/ Auckland

Lots of bells and whistles. But little things lacking.

Customer review rating 1.5/5

Reef Couples - Confirmed reviews ALL

What should have been simple check in was just slow. Room was ready ahead of time that was nice and personality of staff was good. But to be emailed about room upgrades and the staff having no idea what this was, not a good look. Kendal in the restaurant was great. Unfortunately, the bar tender was not in the bar for our “drinks on arrival” by the time we had to leave at 4:30 for a show (despite being told it would be open at 4). So no pre show drinks. Returned at around 11 to find the bar tender was gone for the night, but at least the night shift was able to open a bottle of bear and pour a wine. Room was nice on the surface, despite little things like the bathtub plug was as good, as not being there. But that’s ok we left the hot water run, to get a decent soak. Bed was good and checkout was painless. Given we had stayed in another 5 star hotel (that was flawless) the week before, around the corner for half the rack rate, would not recommend.

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Other web-users rate our hotel

  • 458 reviews 9.2/10 Location
  • 1,188 reviews 7.5/10 Room
  • 1,152 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 409 reviews 8.8/10 Vibe
  • 397 reviews 7.1/10 Food
  • 260 reviews 6.5/10 Bar
  • 238 reviews 7.9/10 Breakfast

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