Hotel - Mercure Port of Echuca
Mercure Hotel Mercure Hotel

Mercure Port of Echuca

4.0/5 560 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Jacuzzi
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 07:00-08:30/17:30-20:00
    • Opening hours : Week-end 08:00-08:30/17:30-20:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
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Hotel location

Your meetings and events

Whether it is a conference for 200 or a meeting for 12 we can offer a comprehensive range of facilities that will surpass your needs

Mercure Port of Echuca Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 32 m2 3 m 0 0 12 0 0
RIVER ROOM 75 m2 3 m 70 30 30 40 0
MURRAY ROOM 150 m2 3 m 130 50 50 60 0
MURRAY RIVER ROOM 224 m2 3 m 200 80 150 100 150
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 60 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,055 reviews

Our guest reviews for
Mercure Port of Echuca

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 560 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 10/06/2019 TripAdvisor review
« Excellently clean room and great bed »

We really enjoyed our overnight stay. Our room was very quiet and our bed extremely comfortable. The staff were very friendly and professional. Our only comment would be that our room was not decorated as shown on the web site. This did not detract from our stay however.

Our hotel has responded to the review
Our hotel has responded to the review

Hello 3TEM, Thank you for your review. We are glad that you enjoyed your stay, and found our room quiet and the bed extremely comfortable. I will have a look through the web site photos and make sure they are on the correct room types. Thank you, Deborah Assistant Manager

Couples - 22/05/2019 TripAdvisor review
« Needs updating »

The quality of the rooms are very poor and run down. Brink walls so it's very dark in the rooms during the day. The spa bath drain hole looked mouldy so didn't use. They don't let you use your Accor membership in the room.no free breakfast for platiium member's.. great location but I wouldn't stay here again due to the rooms are dark and run down

Our hotel has responded to the review
Our hotel has responded to the review

Hello susansD7733DW, Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Deborah Assistant Manager

Lethal42 Family - 15/05/2019 TripAdvisor review
« One of the BETTER hotels in Echuca »

Have stayed at a number of Hotels in and around, and this one is up in the top group. After a change ownership (I would guess) in the last 12 months, some 'condiitons' werent as expected (or as good as expected/were previously). However 4 star accomodation...when 99.9% of things go well.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Lethal42, Thank you for your review. The Mercure Port of Echuca has not changed ownership for multiple years now. Please call us on 03 5482 5666 regarding the conditions that you speak of, so that we can hopefully resolve. Kind Regards, Deborah Assistant Manager

Solo travel - 07/05/2019 TripAdvisor review
« Never again »

I would not recommended staying here if you want a good nights sleep . The rooms are old and very noisy, kept awake by the tv next door due to thin walls and the traffic noise most of the night. Staying elsewhere next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Meander25720794823, It is always disappointing to see that you have decided to book elsewhere next time. I can only apologise for the noisy room. It is very unfortunate that with being located in walking distance to town and the local attractions we inherit the road and street noise. We hope that in the future we can welcome you back to the hotel and enjoy a room off the road. Kind Regards, Deborah Assistant Manager

Ian M. Couples - 29/04/2019 AccorHotels certified review
« Thorough delight. »

We enjoyed our stay. Amenities were fine. Food was great (although as accor card holders we were a little disappointed that the accor card was no longer accepted) Staff were excellent. Very pleasant and helpful. Nothing was too much trouble. Room was a bit aged (Decor) but otherwise fine. Clean and spacious. As a coffee lover I loved the coffee machine, excellent. Overall...Excellent and yes we will be back. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

SJ3199 Solo travel - 12/04/2019 TripAdvisor review
« Overnight stay »

A very pleasant overnight stay in a spacious, well appointed room. Extremely friendly and efficient staff st reception and in the restaurant. The location was ideal - easy walking distance to the Port of Echuca and other attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Hello SJ3199, Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. We are very lucky to be located where we are, it’s just a short walk to town and the port area. Very convenient location. We pride ourselves in the level of service we provide and I am thrilled to see that the service you received was pleasant. Kind Regards, Deborah

Couples - 12/04/2019 TripAdvisor review
« Average Stay »

Our room badly in need of an update. Doors on cupboards falling off when opened and all fittings very dated. We did book last minute, so maybe not many rooms left. However was clean, good bed and hot shower. Great location, easy walk in to town

Our hotel has responded to the review
Our hotel has responded to the review

Hello Max G, Thank you for taking the time to leave us this review. We always welcome feedback from our guests. I have noted the room you stayed in to have the maintenance issues fixed. We are very lucky to be located where we are, it’s just a short walk to town and the port area. Very convenient location. Kind Regards, Deborah

Business - 10/04/2019 TripAdvisor review
« Return to Natural Time! »

A restful stop before a busy Sunday, with an early start aided by the extra hour. Outside sounds did not intrude. I admired the woman at the restaurant who was front of house, barmaid and waitress with no help except in the kitchen. Great service!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Jeremy, We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Deborah Assistant Manager

Bryan Business - 08/04/2019 AccorHotels certified review
« Great Motel and pleasant stay »

Staying at the Port of Echuca is a pleasant experience and always find the staff pleasant and helpful with great facilities on site with restaurant and very convenient to the wharf district of Echuca with comfortable rooms with plenty of room to relax. Can not wait until the next stay in Echuca.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan W., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Lisa G. Couples - 05/04/2019 AccorHotels certified review
« It was great »

It was pleasant and very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa G., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. We are sorry to hear that you did not enjoy the Breakfast provided on this visit. Thank you again for sharing your experience, and we hope your next visit will be pleasant in all areas. Sincerely, Deborah Assistant Manager

Anonymous Business - 05/04/2019 AccorHotels certified review
« Hotel room was the best one I have had yet but no resturant that night »

I have stayed here a number of times and this time my room was the best yet. Large bath room and generous room, very clean and fresh. Only issue I had was no restaurant service that night as there was a private function, couldn't even get room service meal which was disappointing as it was one of the reasons I chose this hotel. As I booked the day before over the phone, it would have been nice to have been forewarned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristy H., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. In future we will notify guests before they arrive, so that this inconvenience does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Anonymous Solo - 05/04/2019 AccorHotels certified review
« Closed pool ruined holiday »

Internally circulate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The young girl on Reception was a school girl on work experience, so she had never dealt with guests before, but I'm positive that Rachel (who was training the school girl) would have made you feel welcome as always. The Pool has now been fixed and cleaned, we are keeping a closer eye on this so that it does not happen in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

Anonymous Couples - 03/04/2019 AccorHotels certified review
« Mr »

very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan E., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that you did not like the Breakfast provided during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Don E. Families - 02/04/2019 AccorHotels certified review

Water pressure is very poor. Condiments are all stored at floor level. Very annoying for anyone elderly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don E., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

John Business - 01/04/2019 AccorHotels certified review
« OK »

Room facing the Main road - Trucks all night, Silver member yet no water or welcome drink offerd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologise that your water and complimentary drink were missed on arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

Jess Families - 31/03/2019 AccorHotels certified review
« Lovely and clean »

We had a lovely stay. The room was massive and the bath was so relaxing after a long day of travel. We wanted to use the pool, but it was really awkward how it backs right onto the resturant. So everyone eating can just watch you! But great if you had kids that wanted to swim while you sit and have a coffee

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica V., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Silke Families - 31/03/2019 AccorHotels certified review
« We had a very nice stay again. Room was comfortable and clean »

My mother and I had a lovely stay , once again. As we did last year. Choosing to return for a second time. The room was clean and beds comfortable. The staff were lovely. The only downside to our stay, was the difficulty of getting into the room as my mother had a walker and had problems getting up the step into the room. A staff member was very helpful loaning us a ramp. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silke T., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you decide to stay with us again with your mother, at the time of booking, please let us know that a ground floor is required, so that we can book a downstairs room if available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Appalled! Solo - 31/03/2019 AccorHotels certified review
« Do not stay in Rm 55 »

I’m a single mum of 2 kids, dog, cat and work full time. I’m busy and sometimes would just like some time to myself. I booked in for 2 nights from the 22/3 to 24/3. I was so looking forward to a sleep in. Watching tv, swimming, shopping, eating whatever I wanted when I wanted without having to share with anyone. Selfish I know. I also had work to do so I set my laptops up and I was set for a relaxing weekend and if I got some work done, bonus. If I didn’t, it didn’t matter. Do not stay here if you intend on having a sleep in. At least don’t bank on one in room 55. Turns out my room was stuck between the guest & housekeeping laundry and the housekeeping supply room. My room backs onto sheds & external mechanical/plumbing equipment to run air conditioners and the like for many of the rooms including the industrial laundry. It’s so noisy. When the upstairs room went to the toilet it sounded like a large wave gushing and hitting large rocks. The noise went right through my room. I booked the room from Booking.com and got a great price I thought. Now I know why it was so good, no one likes the room so they sell it cheap to get occupancy. I booked a standard room. What I got had a spa bath that looks like it came from the 1960s. It even had a bar! The room was outdated crying for a do over. It was so outdated that there was even instructions on how to get pay tv! When I called reception to say the instructions don’t work, the receptionist said that’s because the tvs had been upgraded over 3yrs ago! I’ve taken photos of every aspect of the room. You’ll see I was there to get a lot done! This weekend turned into a disaster! I couldn’t sleep because of all the noise from upstairs, the back of my room and because the room was smack in between the laundry and house keeping. The upstairs toilet and/or outside plumbing went all night and then the noise started very early in the morning from guests (sounding like running on the balcony) and housekeeping organising their cleaning run. There was absolutely no consideration for anyone else that was staying. I was checking out! I’d hardly had any sleep and if I had’ve stayed another night (that I had already paid for) my checkout was 10am so there was no chance of a sleep in. I needed sleep so I packed up and checked out a day early. I went to reception to check out. There was the receptionist (who checked me in the day before), another lady behind the desk and 2 housekeeping staff. I said I’m here to check out. The same lady who checked me in (I think her name was Rachel) said okay and I gave her my room number. She couldn’t find the paperwork and I said that’s because I’m checking out a day early. She said ok, took my key card and that was it. I heard the housekeeping staff mutter under her breath oh no but that was it. No one wanted to know why I was leaving because they already knew. I was sleep deprived from having stayed in room 55. Turned out to be an expensive night in a crappy hotel room. Appalling customer service. They should be ashamed of their work ethics! I would never hire you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vmm M., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

P T. Business - 31/03/2019 AccorHotels certified review

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip t., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Sue D. Families - 31/03/2019 AccorHotels certified review
« Miss Sue D. »

The hotel was situated close to the heart of the port. The room was ideal for us, as I stayed with my sister and niece. The girl at reception was so helpful both when we arrived and departed as well as when I booked over the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue D., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

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