Hotel - Hotel La Citadelle Metz-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel La Citadelle Metz-MGallery

4.0/5 729 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre (Nearby)
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Football  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMAPA10 km / 6.21 mi CMT20 km / 12.43 mi L OREAL5 km / 3.11 mi LANTZERATH20 km / 12.43 mi ORCHESTRE LORRAINE3 km / 2 mi UMICORE20 km / 12.43 mi
BATIGERE2 km / 1.24 mi FC METZ5 km / 3.11 mi LABEL LN21 km / 13.05 mi METROPOLE22 km / 13.67 mi SOCIETE GENERALE7 km / 4 mi UNIVAC2 km / 1.24 mi

Your meetings and events

Meetings, conventions, product launches, incentives: because above all a meeting must bring everyone together and ensure success, La Citadelle brings your seminars to life in a prestigious and exemplary hotel.Upscale catering options adapted to your needs, dedicated staff, a room set up to your requirements: La Citadelle offers attention, discretion and efficiency.

Hotel La Citadelle Metz-MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAINT HILIER 29 m2 2 m 20 0 20 12 0
GRANDPRE 39 m2 2 m 30 0 30 20 27
ESTREES 45 m2 2 m 35 0 35 24 27
BROGLIE 50 m2 2 m 45 30 45 30 36
    • Screen
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Airconditioned meeting room
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 68 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 AccorHotels Rating 2,701 reviews

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 729 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Leni Couples - 12/07/2019 AccorHotels certified review

very nice hotel, good renovation of historic building, ideally situated

Our hotel has responded to the review
Our hotel has responded to the review

Dear LENI J., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. Feel free to book a Deluxe room, which will allow you to have a real shower in your bathroom for more comfort. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Wolfgang M. Couples - 11/07/2019 AccorHotels certified review

Kind reception, being remembered, central and beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear WOLFGANG M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Michael A. Couples - 06/07/2019 AccorHotels certified review
« Hotel premises nice and good, services to be improved »

We had dinner in the gastronomic restaurant. Service was not good. While there was enough staff, attention was missing, we had to ask to get a menu and waited for two (!!!) hours to get our main course. Tendency to arrogance. The maitre d'hotel was obviously not on top of the situation. Totally overpriced. Service during breakfast next morning same behaviour, unfriendly not customer orientated. We will come back to the hotel since we stop frequently in Metz on our way from Frankfurt to Paris, but not go to the restaurant anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL A., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received the expected service as usual. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé

Rainer B. Business - 04/07/2019 AccorHotels certified review
« Recommendable Hotel in Metz »

Very friendly Reception, nice room and most imortantly a very nice breakfast buffet with very kind and attentative service staff. Of course, the brasserie or restaurant included is worth a visit. Nothing to complain at all, I will proceed being a guest in this hotel whenever business leads me to Metz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., Thank you so much for your great feedback ! This is a honour to welcome you during your business trips to Metz. The compliments of our most loyal customers are greeted with joy by all our employees, and more particularly the breakfast team, always important to start your day. We hope we will see you again for your next visit in Metz ! Warm regards, Delphine & Christophe Dufossé

Margaret Solo - 03/07/2019 AccorHotels certified review
« Not pleased with two single mattresses on the supposed king size bed »

I spent an uncomfortable night after discovering during the night that there were two single mattresses on the bed. It was almost impossible to take a shower as the shower head was completely incrusted with limescale. I changed rooms the next day to get a double mattress and wasn't pleased that the room was much smaller and I had the same problem with the shower there. Also it was really difficult to get in and out of the bathtub as it was quite high and there were no handles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Dear Mrs. Mc Donald We would like to thank you for sharing your experience following your visit to La Citadelle MGallery. We are sorry to be informed of your misadventure, which we took very seriously during your stay. The comfort of our guests is our priority. Your misadventures allow us today to get to know you better in order to better organize your next visit, which we are sure will be most enjoyable. Do not hesitate to contact Romain, who was able to exchange with you when you left to let us know about your next visit. Thank you again for your trust. Please believe Madam, that this failure is the first and will be the last. Best regards, Delphine & Christophe Dufossé

Nigel V. T. Friends - 30/06/2019 AccorHotels certified review
« Surprised it was so good »

Simple and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL VON T., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Laura A. Business - 28/06/2019 AccorHotels certified review
« The best location to visit Metz »

The Hotel is not only beautiful but also well located. The city center is just 5 min walking. The room is spacious and wall and windows are sound proof. I really enjoyed my stayed in La Citadelle. I highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURA A., Thank you so much for your great feedback about your recent stay at La Citadelle MGallery. This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the room and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Andreas Families - 17/06/2019 AccorHotels certified review
« Impressive stay in the magazine of an old citadelle »

Awesome location, great accessibility into town. nice and spacious room. excellent breatfast (though the staff told us it was included, which was a mistake, so we had to pay extra at check-out).

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREAS M., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received good information about the verification of your stay upon arrival.We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm regards, Delphine & Christophe Dufossé

Jean-sebastien Families - 07/06/2019 AccorHotels certified review
« Not a four stars hotel »

Our stay at La Citadelle was very disapointing for this level and price of hotel. The suite did not have a separate bedroom, there is no air conditionning, the bed for my daughter, although clearly spelled out in the reservation was not ready upon our arrival. There was no help for the luggages. The only positive thing was the breakfast,

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-SEBASTIEN S., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our luggage help upon your arrival, we do care for all our guests. Your stay with your family with your child was quite planned, however in a concern for comfort we set up the children's bed at the service of the blanket from 7pm. We are apologize if our organization has not convenient for you. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Warm regards, Delphine & Christophe Dufossé

Florence Families - 02/06/2019 AccorHotels certified review
« Fantastic location »

We noticed that the shower head in our bathroom (room 218) needed decalcifying as not enough water came and it would splash every where.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FLORENCE B., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Anonymous Couples - 26/05/2019 AccorHotels certified review
« Great and enjoyable experience »

The room was very comfortable, the staff was friendly and the food at the Brasserie was tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BADI Z., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

B. Couples - 20/05/2019 AccorHotels certified review
« Beautifully presented, extremely comfortable hotel in a great location with good client service »

We only stayed one night while passing through but we enjoyed it so much we’ll be back for a longer stay. Attention to detail was just right, from helping with our luggage as we arrived to checking out. The hotel is beautifully presented, the staff are helpful and friendly, the rooms are a good size and the bed was exceptionally comfy. It’s been the best hotel so far on our three week tour of Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID B., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Serge M. Business - 14/05/2019 AccorHotels certified review
« I called from the highway... »

As I was driving and hesitating where to stop for a night sleep, I called first a nice hotel in Luxembourg and asked for a room. The man on the reception was unpleasant, snooty and arrogant. I was timed to arrive at 2:00 am. Next, I called la Citadelle, had Sébastien on the line. What a contrast! Friendly, helpful, inviting. I enjoyed my first ever stay in Metz and in your hotel and intend to be back for sure. Next time, I will plan it so that I can enjoy your restaurant as well. I even had the time in the morning for a short stroll in the old city. Definitely a good place. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SERGE M., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. We have taken note of the telephone reception, which must be our own. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

V2768BCphilippeg Couples - 07/05/2019 TripAdvisor review
« Bad mood due to bad night in Metz »

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

Louise Couples - 06/05/2019 AccorHotels certified review
« A hotel that I assume used to be luxury, a long time ago »

This is definitely a hotel for the older generation. You can tell the hotel was luxury and very stylish 20 years ago, but it's in need of a refurb. The whole stay was far too overpriced considering what you get. There were no facilities to speak of, the breakfast was in a windowless corner where I had the pleasure of begging a disinterested member of staff for a coffee after having been sat down for 15 minutes. We stayed here before and the parking was free. This time we were charged ~20 euros. Like many chains this is just one of those hotels that's opting for the "ryanair" experience- you think everything is included, but there are hidden extras that just leave you feeling cheated and stressed. Why bother?

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOUISE D., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. We have taken note of your feedback on our athmosphere, this will soon change with a new decoration. The hotel's private car park, in the heart of the city centre, is charged 15 euros per D., which is the same rate as the public car parks that surround us. It is possible that you have benefited from a previous offer with the parking included. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Sincerely yours, Delphine & Christophe Dufossé

David C. Families - 04/05/2019 AccorHotels certified review

Poor house keeping, i.e.: floor not vacuumed daily, water not replaced on daily basis made an otherwise extremely pleasant stay ordinary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAUNIELLE C., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations.Your satisfaction is our number one priority and we value your feedback. I would like to express my sincerest apologies for the inconvenience you experienced upon your room. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé

Leo Business - 03/05/2019 AccorHotels certified review
« Great Place To Stop Over With a First Class Restaurant »

Very attentive service, shame the Gourmet Restaurant were running a themed dinner as we would have preferred A La Carte. Rooms are good and customer service at front desk is exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEONARDO A., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The Restaurant organizes exceptional 4-handed evenings with two starred chefs. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Anonymous Business - 02/05/2019 AccorHotels certified review
« Far below expectations »

Bad overall service, specificallly in the restaurant. The hotel design needs an update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNINA D., Firstly, I would like to thank you for taking the time to write about your impressions. Your satisfaction is our number one priority and we value your feedback. We would like to express our sincerest apologies for the inconvenience you experienced upon your arrival, and I remain at your entire disposal at +33… should you wish to discuss this matter in further details. Please rest assured that we have already shared your comment with our collaborator restaurant staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufoss

G. Couples - 28/04/2019 AccorHotels certified review
« What a disapointment »

We were expecting a very nice evening and stay in your Hotel and were totally disappointed lying on the bed in the upgraded room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. G., Firstly, I would like to thank you for taking the time to write about your impressions. Your satisfaction is our number one priority and we value your feedback. I would like to express my sincerest apologies for the inconvenience you experienced upon your room experience, and I remain at your entire disposal at +33… should you wish to discuss this matter in further details. We are surprised that you did not find the bathrobes available for all our arrivals. However, our future TVs will soon be available in all our rooms quickly. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé

Mr G. W. S. Couples - 26/04/2019 AccorHotels certified review
« An enjoyable stay but there were some issues that could be improved. »

A really enjoyable stay in a sympathetically converted historic building. The location of the hotel and its proximity to the river and city make it an ideal spot for a city break. The staff were polite, attentive and very helpful. The superior room very pleasant, well equiped and comfortable. The air conditioning in the room was inadequate to cool the room as the temperature reached 24 degrees. The en suite was not a wet room ensuite and as it lacked a shower screen the laminate panels had water damage. The breakfast was excellent and plentiful with great choice. The food in the brasserie was well priced and very tasty. Food service was good. On the Saturday evening of our stay, there was a wedding function which created a lot of noise, late into the night, at the front of the hotel. Lots of shouting and revving of car engines. This was made worse because we had to have the windows open due to the temperature. We should have rung down to reception to complain but has expected reception to deal with the noise. Despite the issues raised we did have a lovely time at La Citadelle and would have scored the hotel higher in the overall experience category but for those issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARY S., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. Your satisfaction is our number one priority and we value your feedback. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé

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