Hotel - Hotel La Citadelle Metz-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel La Citadelle Metz-MGallery

4.0/5 748 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Football  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMAPA10 km / 6.21 mi CMT20 km / 12.43 mi L OREAL5 km / 3.11 mi LANTZERATH20 km / 12.43 mi ORCHESTRE LORRAINE3 km / 2 mi UMICORE20 km / 12.43 mi
BATIGERE2 km / 1.24 mi FC METZ5 km / 3.11 mi LABEL LN21 km / 13.05 mi METROPOLE22 km / 13.67 mi SOCIETE GENERALE7 km / 4 mi UNIVAC2 km / 1.24 mi

Your meetings and events

Meetings, conventions, product launches, incentives: because above all a meeting must bring everyone together and ensure success, La Citadelle brings your seminars to life in a prestigious and exemplary hotel.Upscale catering options adapted to your needs, dedicated staff, a room set up to your requirements: La Citadelle offers attention, discretion and efficiency.

Hotel La Citadelle Metz-MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAINT HILIER 29 m2 2 m 20 0 20 12 0
GRANDPRE 39 m2 2 m 30 0 30 20 27
ESTREES 46 m2 2 m 35 0 35 24 27
BROGLIE 50 m2 2 m 45 30 45 30 36
    • Screen
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Airconditioned meeting room
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Combining stone, glass and steel, the Citadel exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer an abundance of light.conserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 AccorHotels Rating 2,872 reviews

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 748 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 01/09/2019 TripAdvisor review
« Chic Hotel - Disappointing »

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Michael K. Couples - 28/08/2019 AccorHotels review

Lovely hotel. We were very happy with everything accept breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL K., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was full of beatitude and wonder ! All our teams in la Citadelle is at your disposal for your next stay. Best regards, Delphine & Christophe Dufossé

P D. Families - 24/08/2019 AccorHotels review
« Great in parts, could be better »

Very stylish hotel, great location, friendly staff. Brasserie decor a bit too bright and canteen-like: didn’t do justice to very good food. Room very comfortable, but no fans in separate WC or bathroom. Possibly a bit preoccupied with visiting football team from Monaco. Overall good, but not great; so close to excellent; probably could achieve excellence. We compared this MGallery hotel to the MGallery hotel in Ho Chi Minh City, our other MGallery experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER D., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Pts Business - 24/08/2019 AccorHotels review
« amazing upgrade »

I always stay here when in Metz over the years it has added up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIA S., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely Delphine & Christophe Dufossé

Anonymous Couples - 23/08/2019 AccorHotels review
« Mediocre »

The suite was large but the view underwhelming. There was a weird smell in the corridor. The room key didn't work properly. We (2 people) only got one key! The restaurant was very expensive. The breakfast was simple and not very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUVI M., We would like to thank you for sharing your experience following your stay at La Citadelle MGallery Hotel. We are sorry to hear about your misadventure that we are only hearing about now, like any other websurfer. However, your comments about our Suite are more than surprising, this is why I invite you to promtly contact our hospitality manager r.…, to share the negative aspects of your stay. Please be sure that this fault is the first and will be the last. Best regards, Delphine & Christophe Dufossé

C. Families - 21/08/2019 AccorHotels review
« Perfect dinner in nice hotel »

nice and good time

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIEN C., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & C. Dufossé

Robert R. Families - 20/08/2019 AccorHotels review
« GREAT Stay in perfect location »

Breakfast was fantastic, but alas did not manage to get a meal at restaurant...but will do so on next visit. Room quite large, and excellent bath/shower as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT R., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Mummywitch Couples - 20/08/2019 AccorHotels review
« Lovely hotel but picked a bad time because of a major football match! »

Stopped off for an overnight on the way back to UK from Italy. Location and hotel really great but was suffering as a result of having AS Monaco staying - on arrival the entrance was taken over by security, team bus and fans waiting to see the team..... The whole town seemed overtaken by the football (accompanied by very heavy rain) and although we asked the hotel at 18:00 to book us a taxi for 19:15 to get to our dinner in town no taxi arrived and no alternative solution available!

Our hotel has responded to the review
Our hotel has responded to the review

Dear EFFIE M., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz.It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you arrive at the same time as the sports teams. We're sorry you had a bad experience. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. With kind regards, Delphine & Christophe Dufossé

Solo travel - 20/08/2019 TripAdvisor review
« Comfort in the Leafy centre of Metz »

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Andi O. A. B. Solo - 15/08/2019 AccorHotels review
« Felt like a Prince on my arrival »

Pierre was the most welcoming first face in your hotel - he gave me all the information I might have wanted in a natural and un-rushed way - IF everybody was as good as Pierre then hotels would be perfection My room was clean and spacious and very well equipped. Huge bed which proved to be very comfortable and good night sleep was had. Breakfast was a relaxed affair with great ladies attending to everything I might have needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDI M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

T. Couples - 04/08/2019 AccorHotels review
« nice and quiet rooms, staff very friendly, »

fine meal even in Brasserie, unfotunately Resstaurant a Table was closed, but we were informed before arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-MARIE T., Dear Guests, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the Brasserie team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Globetrotter Couples - 20/07/2019 AccorHotels review
« Basic hotel with good breakfast. »

The bed was not good and our room was quite dark. Lightning was not sufficient. Breakfast was very good but some vegetables would have done it even better. Service was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUHA H., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Mr P. M. Couples - 20/07/2019 AccorHotels review
« MR »

Only one night. We had to change from two nights to one night due to circumstances beyond our control - this change was very well managed. All members of staff were very friendly, helpful and spoke very good English!! A member of staff came out to our car as soon as we arrived - very efficient and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Leni Couples - 12/07/2019 AccorHotels review

very nice hotel, good renovation of historic building, ideally situated

Our hotel has responded to the review
Our hotel has responded to the review

Dear LENI J., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. Feel free to book a Deluxe room, which will allow you to have a real shower in your bathroom for more comfort. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Wolfgang M. Couples - 11/07/2019 AccorHotels review

Kind reception, being remembered, central and beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear WOLFGANG M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Michael A. Couples - 06/07/2019 AccorHotels review
« Hotel premises nice and good, services to be improved »

We had dinner in the gastronomic restaurant. Service was not good. While there was enough staff, attention was missing, we had to ask to get a menu and waited for two (!!!) hours to get our main course. Tendency to arrogance. The maitre d'hotel was obviously not on top of the situation. Totally overpriced. Service during breakfast next morning same behaviour, unfriendly not customer orientated. We will come back to the hotel since we stop frequently in Metz on our way from Frankfurt to Paris, but not go to the restaurant anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL A., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received the expected service as usual. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé

Rainer B. Business - 04/07/2019 AccorHotels review
« Recommendable Hotel in Metz »

Very friendly Reception, nice room and most imortantly a very nice breakfast buffet with very kind and attentative service staff. Of course, the brasserie or restaurant included is worth a visit. Nothing to complain at all, I will proceed being a guest in this hotel whenever business leads me to Metz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., Thank you so much for your great feedback ! This is a honour to welcome you during your business trips to Metz. The compliments of our most loyal customers are greeted with joy by all our employees, and more particularly the breakfast team, always important to start your day. We hope we will see you again for your next visit in Metz ! Warm regards, Delphine & Christophe Dufossé

Margaret Solo - 03/07/2019 AccorHotels review
« Not pleased with two single mattresses on the supposed king size bed »

I spent an uncomfortable night after discovering during the night that there were two single mattresses on the bed. It was almost impossible to take a shower as the shower head was completely incrusted with limescale. I changed rooms the next day to get a double mattress and wasn't pleased that the room was much smaller and I had the same problem with the shower there. Also it was really difficult to get in and out of the bathtub as it was quite high and there were no handles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Dear Mrs. Mc Donald We would like to thank you for sharing your experience following your visit to La Citadelle MGallery. We are sorry to be informed of your misadventure, which we took very seriously during your stay. The comfort of our guests is our priority. Your misadventures allow us today to get to know you better in order to better organize your next visit, which we are sure will be most enjoyable. Do not hesitate to contact Romain, who was able to exchange with you when you left to let us know about your next visit. Thank you again for your trust. Please believe Madam, that this failure is the first and will be the last. Best regards, Delphine & Christophe Dufossé

Nigel V. T. Friends - 30/06/2019 AccorHotels review
« Surprised it was so good »

Simple and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL VON T., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Laura A. Business - 28/06/2019 AccorHotels review
« The best location to visit Metz »

The Hotel is not only beautiful but also well located. The city center is just 5 min walking. The room is spacious and wall and windows are sound proof. I really enjoyed my stayed in La Citadelle. I highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURA A., Thank you so much for your great feedback about your recent stay at La Citadelle MGallery. This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the room and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates