Hotel - Novotel Shanghai Hongqiao
Novotel Hotel Novotel Hotel

Novotel Shanghai Hongqiao Hotel

5.0/5 250 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONGQIAO AIRPORT
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOSCH0.8 km / 0.5 mi COOPER STANDARD0.5 km / 0.31 mi DECATHLON0.8 km / 0.5 mi EATON0.8 km / 0.5 mi EXPERDITORS0.8 km / 0.5 mi JOHNSON CONTROL0.5 km / 0.31 mi SANDVIK0.8 km / 0.5 mi UNILEVER1 km / 0.62 mi
CLARIANT0.8 km / 0.5 mi DANAHER0.5 km / 0.31 mi DUPONT0.8 km / 0.5 mi ERICSSON0.5 km / 0.31 mi GETINGE0.5 km / 0.31 mi MICHELIN0.5 km / 0.31 mi SODEXO0.8 km / 0.5 mi

Exhibition and convention centre

NECC6.5 km / 4.04 mi

Your meetings and events

Novotel Shanghai Hongqiao Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 50 m2 3 m 15 0 26 0 0
YU GARDEN 54 m2 3 m 40 20 20 30 20
LINKONG 60 m2 3 m 40 20 20 30 0
RIVERSIDE 63 m2 3 m 50 30 20 30 40
JIANGTAO 70 m2 3 m 50 30 30 40 0
THE BUND 110 m2 3 m 100 50 50 60 80
HONGQIAO BALLROOM 650 m2 7 m 450 150 100 300 350
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

  • 367 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 784 reviews

Our guest reviews for
Novotel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 250 reviews
N. C. Business - 09/09/2019 AccorHotels review
« Friendly staff. »

Priscilla was very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. N., Greeting from Novotel Shanghai Hongqiao! Thank you for taking the time to share your wonderful review with us. Obviously, Priscilla is an Excellent supervisor, she has created many wonderful experiences for our guests, we’re so proud of her. Your kind words have been passed to her, thanks again. We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Kind regards, Vicky Wang Guest Experience Manager

Gildas D. Business - 03/09/2019 AccorHotels review
« excellent hotel, professional staff, comfortable rooms »

i spent 2 nights, all the services are high level, the quality price ratio is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gildas d., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We much appreciate your support as a sliver member , thank you for your loyalty, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Wang Guest Experience Manager

C. Business - 02/09/2019 AccorHotels review
« great experience »

comfortable and luxurious

L. W. H. Business - 30/08/2019 AccorHotels review
« Bad smelling, odour room sell to customer »

Hotel arranged room 646 to me when I checked in, I felt very bad that the room had bad smelling (odour) coming from drainage, I did complained to front desk after I stayed in this room for 4 nights. The front desk manage checked the room with me and confirmed my finding and I appreciated him to change a suite to me. What a pity that I stayed in this odour room for 4 nights but only stay in a clean room for one night only. The front desk manager promise your hotel will not sell this bad room before the problem be fixed. The manager in 11/floor Nina was also very helpful, she and the front desk manager service level were performing to my entire satisfaction. I would like to give a credit to them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai H. L., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; we are willing to offer a free room upgrade and free access to the premier lounge for 2 person for your next visit. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Vicky Wang Guest Experience Manager

A.j.s. (. S. Business - 28/08/2019 AccorHotels review
« First time at this Novotel »

It was excellent as expected after many Novotel stays mainly in Australia.

Girishkumar H. S. Business - 25/08/2019 AccorHotels review
« Good place n must stay if want a great value near Hongqiao airport . »

Nice decor Nice rooms n Great b’fast. Must stay.

Clement L. Business - 21/08/2019 AccorHotels review
« Free upgrade is nice »

Thanks for the upgrade. The breakfast can be improved with more western choices. The gym is too small

R.d. V. Business - 13/08/2019 AccorHotels review
« Like this hotel very much, although room decor decisions were below expectations and reduced my satisfaction. »

I enjoyed my stay, but was disappointed in the room. The sofa was extraordinarily uncomfortable and I would have changed rooms except that online images of the other available room choices all included the exact same sofa. In addition, the room did not include a full length mirror, so it was impossible to view the appearance of my wardrobe before departing the room. And finally, the lighting was very difficult and inconvenient to control. Lighting of the sink area was especially poor with just a single spotlight and no general lighting. Also, one could not activate lighting over the sink without activating the very noisy exhaust fan. Finally, the distance to the elevator was extraordinarily long (approximately 100 yards).

Antony H. Business - 13/08/2019 AccorHotels review
« Great place to stay »

Good. The receiptance Gary and Ayumi were great and helpful. Recognize their effort on customer satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony h., Greeting from Novotel Shanghai Hongqiao! Thank you for taking the time to share your wonderful review with us. Obviously, Gary and Ayumi have created a wonderful experience for our loyal guest, we’re so proud of them. Your kind words have been passed to two staff, thanks again. We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Kind regards, Vicky Wang Guest Experience Manager

Y. X. R. Business - 08/08/2019 AccorHotels review
« CLEAN ROOM »

NOISE ALWAYS WITH GUEST , IT IS FROM OUTSIDE 24 HOURS ...

Anonymous Business - 05/08/2019 AccorHotels review
« Very nice people, quick service, clean and safe. »

I was quite comfortable to stay in Novotel. The only thing which should be improved for me is the room service food for Europeans. I could not eat what I have ordered. A part from this, the hotel is quite good.

S. D. Y. Business - 01/08/2019 AccorHotels review
« Not bad »

Good

Venkata K. J. Business - 28/07/2019 AccorHotels review
« Satisfied »

Inspite of allotted a non smoking room had a trouble of cigarette smoking smell at the room. Very little options a vegetarian food on the morning breakfast. Being many Indians stay at your hotel probably Indian vegetarian food availability would be the advantage of attracting more Indian customers.

Rj Business - 25/07/2019 AccorHotels review

Okay - could have been better

Pjs Business - 23/07/2019 AccorHotels review
« Great New Hotel, with amazing decoration »

The hotel is located around the Shanghai Hongqiao area and therefor the train station and airport are easy to reach. Though do not forget this is not the city center and thus a rather concrete area. The employees all are friendly and service orientated. The first hotel of Accor Group in China who asked me what I wanted to drink at my breakfast. There are still some renovations going on at the moment. Allthough the soundproof windows are pretty good, it wont stop you from hearing them start at 6am.

Vikhna R. Business - 22/07/2019 AccorHotels review
« Cleanliness, Food »

Very nice hotel but rooms could be cleaned better. The bathroom floor was not cleaned properly and the room was dusty. Quality of the food in the hotel restaurants could be improved significantly. Staff are great but the food is a let down.

Anonymous Business - 19/07/2019 AccorHotels review
« So so »

Accor member welcome line not closed so I went there as I am Gold member, had to wait 10min to be told that Computer is not working and I finally pass after all non members. Even if the staff saw I was waiting she even did not let me know not to wait here, I had to first take and then she explained that I had to come to other counter. What a bad welcome, think the Priority Line should be a real one like airlines are doing for their members. Out of that room was upgraded and pretty good, except that I made a special request at pre-booking not to have a room on construction site and guess what I was exactly on it ! Out of that I will describe breakfast as so so

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexis M., I must apologize for being reply to you so late and also I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on problems you mentioned in your feedback. First one was our service professionalism, I am awfully sorry that our staff didn't let you feel welcome for the first time. Obviously, they need an intensive skill training and raise service awareness. Sorry again for any inconvenience that caused. And we will check our computers frequently to ensure all things work well. The second, construction noise, please make sure we have mark your room preference in your profile, quiet room, far away from construction area, as our a loyal Gold member, we are willing to free upgrade your room in priority, if you have any special requests, please feel free to let us know next time. The last main question was breakfast quality, we do renew breakfast menus seasonally, I appreciate if you can share more details with us. Any suggestions, at anytime, are always welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vicky Wang Guest Experience Manager

Johnny Solo - 13/07/2019 AccorHotels review
« Video voice »

Please reset and turn down the video voice when I go into the room, because it is too loud, especially the night. And the other were very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qiang Q., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. I am glad to see that you feel satisfied for the overall experience. According to your feedback, we will turn the volume of the welcome video down, to minimize disturbance to guests. Thank you again for sharing your kind suggestion, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Wang Guest Experience Manager

Frequent_traveller_sh Couples - 06/07/2019 AccorHotels review
« Excellent Stay in a business hotel at Hongqiao »

We had spent three nights at Novotel Hongqiao. The hotel management has kindly upgraded our room to one of their junior suites. Checked in was very smooth. We were impressed by the room decor and nice orchard inside. The room was spacious and comfy. Breakfast at All-day dining was great. It had so many variety and I loved the Benedict egg the chef made. All of the staff spoke English very well. The gym was adequate and indoor swimming pool was nice too. Please convey a big thank you to the housekeeping lady for her thoughtfulness and detailed-minded. Checkout was smooth and we did try the welcome drink at the bar. Just one minor point is the noise of the surrounding construction site. It will be perfect if it is less noise.

Chulung Y. Business - 06/07/2019 AccorHotels review
« During Business Trip »

All of services & equipments are good. But room has a cigaret smell.

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