Hotel - Grand Mercure Rio de Janeiro Riocentro
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Riocentro

4.5/5 408 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
    • Solarium
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABBOTT6.4 km / 3.98 mi BIOMEURIEUX11.4 km / 7.08 mi ESSO8.7 km / 5.41 mi LAB BAGÓ11.1 km / 6.9 mi MERCK11 km / 6.84 mi PROJAC7.3 km / 4.54 mi ROCHE11 km / 6.84 mi WEATHERFORD11.8 km / 7.33 mi
BHS9.6 km / 5.97 mi BROOKFIELD11.7 km / 7.27 mi GSK8.9 km / 5.53 mi LAB SERVIER8 km / 4.97 mi MODEC5.5 km / 3.42 mi REXAM12.1 km / 7.52 mi SHELL / RAIZEN11.6 km / 7.21 mi

Exhibition and convention centre

RIO CENTRO0 km / 0 mi

Your meetings and events

4 meeting rooms for 10 to 40 people2 rooms for 120 people1 room for 250 people

Grand Mercure Rio de Janeiro Riocentro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BELO HORIZONTE 40 m2 3.2 m 0 0 14 0 0
LYON 29 m2 3.2 m 0 0 12 0 0
RIO DE JANEIRO 1 2 314 m2 3.2 m 300 128 200 126 150
SALVADOR 36 m2 3.2 m 0 0 8 0 0
SAO PAULO 60 m2 3.2 m 60 22 0 40 0
    • Videoconferencing
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone.Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

  • 306 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 3,986 reviews

Our guest reviews for Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 408 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mrs. I. G. Y. Business - 03/10/2018 AccorHotels certified review
« Very bad survey site, keeps crashing all the time »

I was given a dirt room, the bed was a mess from previous guest. Room has not been cleaned

John M. Business - 03/10/2018 AccorHotels certified review
« Excellent hotel, superb staff and service. »

I only had one minor mishap and that was the size of the shower and the door did not close completely which allowed the water to leak on to the bathroom floor. Very minor issue, other than that I had an excellent stay and would have no problem recommending the hotel.

S.,elias Business - 01/10/2018 AccorHotels certified review
« Pleasantly surprised »

This was a plug and play experience. Check-in was quick and effective, room was nicely designed with view overlooking the lake and parque olimpico. Spacious hotel, designed for events. Breakfast was below expectations in terms of food offered, but as the hotel is designed for events, I understand the selections available.

Anonymous Business - 29/09/2018 AccorHotels certified review
« Pretty mediocre for the price »

Breakfast was OK, room was fine, food was poor

Régia Business - 27/09/2018 AccorHotels certified review

incrivel

Gracias P. E. S. Friends - 25/09/2018 AccorHotels certified review

Satisfactoria grata e inolvidable

Kelly Business - 23/09/2018 AccorHotels certified review
« Lovely room and comfortable with a great breakfast buffet. »

I found the hotel very nice. My only “complaints” are that whenever I tried to call the service desk no one answered and they didn’t restock our coffee at all. Not bad!

Anamaria M. Families - 22/09/2018 AccorHotels certified review
« Felt pampered »

Great staff. Pool with an amazing view. Breakfast felt more like a brunch with many choices including: breads, muffins, cakes, yogurts, eggs, sausages, grilled chicken, omelette made by request, juices, coffee, teas... Room and bathroom with good space and very clean. Very confortable bed with various pillows for any preferences.

Henry R. Business - 21/09/2018 AccorHotels certified review
« Service was very good and the room was clean and new looking »

The room was always clean, your breakfast was very good and that was about all I needed. I thought your scrambled eggs were too runny or not done enough at breakfast and you did not offer a very good meat selection besides bacon. But in general the breakfast was very good. I guess the omelete line was too slow and you should consider having 2 cooks would have been a good idea.

Anonymous Business - 20/09/2018 AccorHotels certified review
« The Grand Mercure was a great place to stay. »

The bed was very, very comfortable. The bathroom was nice and clean and the shower was great. The food was good...especially the desserts. :) Leonardo and everyone else were very helpful and friendly!

Lori Business - 19/09/2018 AccorHotels certified review
« Friendly staff, comfortable beds. Overall satisfied. »

Very friendly and helpful staff, rooms were clean and comfortable. The only complaint is it had no convenience store and no way to get coffee during the day unless you went into the restaurant. But overall we enjoyed our stay.

Wjs Business - 18/09/2018 AccorHotels certified review
« I had a very comfortable and pleasant stay. »

I especially liked the breakfast buffet, with food that seemed designed for various nationalities: American, South American, European.

Afonso S. Business - 04/09/2018 AccorHotels certified review
« My stay was a little bit under my expectations »

Due to the well known services from the brand MERCURE I expected a better bathroom, with a good shower (which did not happen) and no bad smell (which happened).

Steve Business - 03/09/2018 AccorHotels certified review

The hotel was very good, but the food was too bland for my taste. Addition of some condiments (catsup, mustards, etc.) would held.

Joe Solo - 21/08/2018 AccorHotels certified review
« Excellent »

Enjoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiyou, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Anonymous Business - 20/08/2018 AccorHotels certified review

nice hotel, great swimming pool, good breakfast, reception staff not very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jochell K., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Tomer T. Business - 19/08/2018 AccorHotels certified review
« Very good »

Really satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Stefan Business - 18/08/2018 AccorHotels certified review
« Meal service was awful. »

If you ordered off the menu in the restaurant, you would wait 1.5 hours for the food. After we discovered how bad the service was, we ordered wine as soon as we entered the restaurant. The wine came to our table during dessert. One night we ordered from room service a pizza, a bottle of wine, two glasses, and two place settings. We were told it would take 20 minutes. I called the desk after one hour and the desk contacted the kitchen. The kitchen called 15 minutes later to say that the wine we ordered was unavailable and would we accept a substitution. I agreed. 20 minutes later we got a pizza, one knife and fork, no plates, and one glass of wine. The waited said that he would come back with the missing items. The desk called 20 minutes later to tell us that the wine we ordered was not available (referring to the first wine, not the replacement we agreed on). Unbelievable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANET SUE J., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Robert Business - 14/08/2018 AccorHotels certified review
« Very good but a few details could be improved. »

I was very satisfied, but there were a couple of aspects which could have improved my stay. One is the fact that the electronic keys kept getting messed up and had to be exchanged at the front desk. Another is that the training of certain staff could be improved. more specifically, this was not a problem at the front desk, but the restaurant staff seemed to have a minimal amount of training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Matteo Business - 12/08/2018 AccorHotels certified review
« Superb »

I have spent about 10 nights at the Grand Mercure, for a conference in Riocentro. The room was excellent, the restaurant delicious and the staff was always nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

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