Hotel - Grand Mercure Rio de Janeiro Riocentro
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Riocentro

4.5/5 524 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ABBOTT6.4 km / 3.98 mi BIOMEURIEUX11.4 km / 7.08 mi ESSO8.7 km / 5.41 mi LAB BAGÓ11.1 km / 6.9 mi MERCK11 km / 6.84 mi PROJAC7.3 km / 4.54 mi ROCHE11 km / 6.84 mi WEATHERFORD11.8 km / 7.33 mi
BHS9.6 km / 5.97 mi BROOKFIELD11.7 km / 7.27 mi GSK8.9 km / 5.53 mi LAB SERVIER8 km / 4.97 mi MODEC5.5 km / 3.42 mi REXAM12.1 km / 7.52 mi SHELL / RAIZEN11.6 km / 7.21 mi

Exhibition and convention centre

RIO CENTRO0 km / 0 mi

Your meetings and events

4 meeting rooms for 10 to 40 people2 rooms for 120 people1 room for 250 people

Grand Mercure Rio de Janeiro Riocentro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LYON 29 m2 3 m 0 0 12 0 0
SALVADOR 36 m2 3 m 0 0 8 0 0
BELO HORIZONTE 40 m2 3 m 0 0 14 0 0
SAO PAULO 60 m2 3 m 60 22 0 40 0
RIO DE JANEIRO 1 2 314 m2 3 m 300 128 200 126 150
    • Videoconferencing
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone.Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

  • 306 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,667 reviews

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 524 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels
« Very good »

Very friendly hotel staff, always available to help. Very good accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Dimple Business - 05/11/2019 Confirmed reviews AccorHotels
« Good »

Stay was really good and safe. Some services are really good such as I have been given an iron when asked, an adapter for plug point , wake up call etc. But I would like to bring to your kind attention about certain things what I experienced during my stay. One is I didn’t find a security person in front of the hotel lobby in the early morning 6am of October 30th Wednesday .Only one receptionist was there in the desk and he was not aware of the fact that I was standing just in front of the hotel lobby outside and taking photos of the sunrise and suddenly a group of drunken guys came in a car and they were screaming and shouting at me, one huge guy even jumping out of the car to grab me. I was really shocked and have to move from there, literally saying ran back to my room as I felt unsafe outside my room. Another thing I found is there is no proper service of normal drinking water to the rooms, as we have to go to the reception and get it in a bottle which I wasn’t able to as I didn’t bring a bottle with me. It is also difficult to have food from restaurant as I have to ask what each one is to the waiter as he knows only Portuguese and he helped me with the google translator .The serving guys in the restaurant have a nice attitude though they don’t know English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimple A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Couples - 16/10/2019 TripAdvisor review
« Average »

The room is beautiful, but the cleanliness is poor. The room was dirty and it smelled bad. The lighting disturbed sleep and made us wake up earlier, but the location and structure of the hotel are worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Anonymous Business - 15/10/2019 Confirmed reviews AccorHotels
« Wonderful staff, great room, rather dysfunctional relationship with restaurant »

I really enjoyed my stay — your staff could not have been nicer, and the room was very nice with an extremely comfortable bed. I would like to raise your relationship with the on-site restaurant, which is obviously independently operated, as an area for improvement. The staff at the restaurant, like those at the hotel, were absolutely wonderful. But your operating relationship with them doesn't work seamlessly. When I ordered room service, I was surprised to be asked for immediate payment — I have never experienced that in any other hotel worldwide. Moreover, this meant that the restaurant employee had to return with the receipt. Another example is the lack of catering at your wonderful and popular pool area. There is no bar staff available by the pool, there not even a phone available to call them — just a Whatsapp number that was not monitored. So in my view, the one change you could make that would improve the experience at your hotel would be to integrate your relationship with the restaurant much more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans Christofer Malcolm Von S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence about the staff of restaurant and immediate payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

M Solo - 15/10/2019 Confirmed reviews AccorHotels
« Excellent - a home away from home at Rock in Rio! »

Excellent service at check in, nice room, good breakfast, helpful staff - brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maximilian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Rodrigo Business - 15/10/2019 Confirmed reviews AccorHotels
« Dr V. »

Perfect, great assistance, facilities and very convenient walking distance to RioCentro.

Our hotel has responded to the review
Our hotel has responded to the review

Dr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Cristina F. Friends - 12/10/2019 Confirmed reviews AccorHotels

I had an extremely good experience. Great food options, friendly staff, comfortable and good rooms. Just the cleaning of the rooms could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Anonymous Couples - 30/09/2019 Confirmed reviews AccorHotels
« ANIMAL! »

ROCK in RIO + Mercure = GOOD VIBES TOTAL

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rafael , Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Rio De Janeiro Riocentro. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Family - 23/09/2019 TripAdvisor review
« Objects missed »

Some objects was missed to arrive such as bathrobes, spillers and hair deter. The hotel has justified the misses because this room was not allow this items. But the hotel has provided it quickly and the stay was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Leonardo R. Couples - 17/09/2019 Confirmed reviews AccorHotels
« It's a fantastic stay »

Extremely comfortable and pleasurable, the beds, breakfast, the view...everything made my stay special, thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Daniel G. Business - 16/09/2019 Confirmed reviews AccorHotels
« Very comfortable »

Room was cozy, shower good, internet was a little slow. Room service was amazing, I wish I had more things to consume on the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Diego S. V. Business - 12/09/2019 Confirmed reviews AccorHotels
« Informations provided for some personal not accurate »

Hotel was good overall, but, for the fare, and not including the breakfast, I found that not good at all. I have stayed in hotels like these around the world and for the standards offered they include the breakfast. Also, the day I arrived the guy on the reception told me that to include an additional guest to the room was for 105 reais. The next day, I asked to another guy to double check this same information, one guy with lenses, don`t remember the name, it was not Thiago, was another. And he told me that he did not know, that had to ask his manager, one hour passed and he did not know yet, he told me that was about to ask and leave the information with the personal for the afternoon shift. I arrived with my girlfriend and asked the information to a lady, she told me with no problem that the fare was 105 reais. Why that guy did not give the right information, I think because he only did not care, he knew it, but just ignored the request. For sure when I get back, you will be no my option to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego Soto V., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Anonymous Business - 19/08/2019 Confirmed reviews AccorHotels
« Well done »

Everyone was very helpful

Nancy M. Families - 18/08/2019 Confirmed reviews AccorHotels
« Staff was very accommodating . »

The staff helped trouble shoot some issues. Everyone was very helpful and cordial.

Anonymous Business - 09/08/2019 Confirmed reviews AccorHotels
« Otima Experiencia »

Otima experiencia

Caue P. Business - 08/08/2019 Confirmed reviews AccorHotels
« good »

Very good place to stay. I was at an event in Olympic Park at Barra da Tijuca and it was very closer. Loved the hotel, breakfast and dinner too expensive and not so many varieties.

Hyller V. R. Families - 30/07/2019 Confirmed reviews AccorHotels
« More than little problems »

I did not have a good experience at the hotel for many reasons, but i will highlight here the most importants. First, the custom service is very weak. For example, I had to carry 8 bags byself, afterall, i went their accompied with 4 other guests and 3 dogs (there was only one guy to valet cars AND help customers). Second, my pre order payment was not returned. For instance, i remembered that, only after notice that order on my credit recepeit. And that´s why, in my opinion, my experience there was lower than my expectations.

Renato F. A. Families - 25/06/2019 Confirmed reviews AccorHotels
« A perfect stay at this wonderfull hotel in Jacarepaguá »

We went in family to Rio because my wife was going to run Rio Marathon 2019. We booked this hotel and our stay was great. Located just in front of Rio's Olimpic Park and Jacarepaguá lagoon, has a nice view, excellent access by large roads, near Barra da Tijuca and Recreio beaches. Hotel is very well decorated and service and restaurants are excellent for a fair price. Employees like Bruno and Eduardo treated us very gently and took care of all our necessities. A great stay indeed. Thank you very much guys. Renao

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Samuel Friends - 11/06/2019 Confirmed reviews AccorHotels
« Nice »

It was in not a normal condition but in a eletronic festival

Eddy M. Business - 09/06/2019 Confirmed reviews AccorHotels
« Great hotel with friendly and helpful staff »

I was on business so didn't go to tourist attractions / sites or beaches etc. however plenty taxis and a hotel bus running people to shops. beaches. Customer service was great - front desk was helpful whenever I asked for assistance or guidance. Only ate in hotel at breakfast and there was a huge range and choice of food. Really nice room and bed. Will be stopping there again next time I travel to Brazil on business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

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