Hotel - Grand Mercure Rio de Janeiro Riocentro
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Riocentro

4.5/5 481 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
    • Solarium
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ABBOTT6.4 km / 3.98 mi BIOMEURIEUX11.4 km / 7.08 mi ESSO8.7 km / 5.41 mi LAB BAGÓ11.1 km / 6.9 mi MERCK11 km / 6.84 mi PROJAC7.3 km / 4.54 mi ROCHE11 km / 6.84 mi WEATHERFORD11.8 km / 7.33 mi
BHS9.6 km / 5.97 mi BROOKFIELD11.7 km / 7.27 mi GSK8.9 km / 5.53 mi LAB SERVIER8 km / 4.97 mi MODEC5.5 km / 3.42 mi REXAM12.1 km / 7.52 mi SHELL / RAIZEN11.6 km / 7.21 mi

Exhibition and convention centre

RIO CENTRO0 km / 0 mi

Your meetings and events

4 meeting rooms for 10 to 40 people2 rooms for 120 people1 room for 250 people

Grand Mercure Rio de Janeiro Riocentro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LYON 29 m2 3 m 0 0 12 0 0
SALVADOR 36 m2 3 m 0 0 8 0 0
BELO HORIZONTE 40 m2 3 m 0 0 14 0 0
SAO PAULO 60 m2 3 m 60 22 0 40 0
RIO DE JANEIRO 1 2 314 m2 3 m 300 128 200 126 150
    • Videoconferencing
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 306 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,073 reviews

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 481 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Renato F. A. Families - 25/06/2019 AccorHotels certified review
« A perfect stay at this wonderfull hotel in Jacarepaguá »

We went in family to Rio because my wife was going to run Rio Marathon 2019. We booked this hotel and our stay was great. Located just in front of Rio's Olimpic Park and Jacarepaguá lagoon, has a nice view, excellent access by large roads, near Barra da Tijuca and Recreio beaches. Hotel is very well decorated and service and restaurants are excellent for a fair price. Employees like Bruno and Eduardo treated us very gently and took care of all our necessities. A great stay indeed. Thank you very much guys. Renao

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Samuel Friends - 11/06/2019 AccorHotels certified review
« Nice »

It was in not a normal condition but in a eletronic festival

Eddy M. Business - 09/06/2019 AccorHotels certified review
« Great hotel with friendly and helpful staff »

I was on business so didn't go to tourist attractions / sites or beaches etc. however plenty taxis and a hotel bus running people to shops. beaches. Customer service was great - front desk was helpful whenever I asked for assistance or guidance. Only ate in hotel at breakfast and there was a huge range and choice of food. Really nice room and bed. Will be stopping there again next time I travel to Brazil on business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Salomão Couples - 02/06/2019 AccorHotels certified review
« Surreal »

Superou minhas expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Ea Couples - 19/05/2019 AccorHotels certified review
« Could be better »

The staff was polite and that was that. Check in was way too long, unacceptable. Inefficiency all around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elivan Alvarres A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Ngozi O. Business - 27/04/2019 AccorHotels certified review

At first it was difficult because most people do not understand English but thanks to Sabrina, Helida, Tarcisio and Fcurber. They made the stay easy and worthwhile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Carlos A. X. N. Business - 15/04/2019 AccorHotels certified review
« Nice and soft. »

I didn't have any problem or discomfort during my stay at the hotel. Everything happened as planned, without any kind of stress...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Fernie Business - 11/04/2019 AccorHotels certified review
« Worn out facilities. »

It is clear that the hotel had better times. Facilities are worn out and the maintenance level is poor. Little restaurant offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Lorena O. Business - 11/04/2019 AccorHotels certified review
« Amazing, such great hotel and its employees! »

Perfekt!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Anonymous Business - 11/04/2019 AccorHotels certified review
« Above and beyond »

My stay couldn't be better. From my arrival to the departure the team was very helpful and friendly, always smiling and supporting with everything during my 2 weeks stay. Front Desk, Restaurant, Security.. everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Antonio C. Business - 25/03/2019 AccorHotels certified review
« great »

everything was good, the food was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.c., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Antonio A. C. C. Couples - 27/02/2019 AccorHotels certified review

excelente. supriu expectativa

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Antonio! Foi um prazer recebê-lo no Grand Mercure Riocentro. Nossa expectativa é de que esteja conosco novamente em breve! Emanuel Albuquerque Gerente Geral Grand Mercure Rio de Janeiro Riocentro

E. Couples - 08/02/2019 AccorHotels certified review
« Disappointing »

This hotel doesn’t fulfill Accor & Mercure hotel standards (ie: dated bathroom where you have to wait 5min with the shower running to get hot water, WiFi not reliable in the room, not enough seats in the breakfast room so you have to queue, pool not clean...). The only good point: The location is really good but the rest was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.E., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Vinicius M. Couples - 29/01/2019 AccorHotels certified review
« Great experience. Only problem was the concert next door on the last night. »

It was great. Staff was great, food was great, location was good, room was very clean. The only downside, but it isn't the hotel's fault was the musical concert next door. It kept was awake all night long. But overall it was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinicius, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Camilo C. Couples - 03/01/2019 AccorHotels certified review
« Wonderful Rio Dream Weekend »

Thank you all for the nice stay we had. The hotel staff and the Rio Dream Weekend staff were very friendly. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camilo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Ernani F. N. Families - 15/12/2018 AccorHotels certified review
« Awesome »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Solo travel - 12/12/2018 TripAdvisor review
« My stay »

I really enjoyed my stay at grand mercure. However the first room I was assigned too had a very bad smell ... they changed me right away to a different room. It was really nice and fast. A negative point is that they do not have insecticide to mosquitoes which sometimes come inside if we leave the window open.But in general it was a good stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest! Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. We appreciate your sharing your concerns, and it was a pleasure to receive you here. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Idolina L. B. M. Business - 06/12/2018 AccorHotels certified review

was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Eurico Business - 06/12/2018 AccorHotels certified review
« very good service quality »

Staying there was a good experience, mostly when it comes to the comfort of the rooms, nice internet connection, assistance by the hotel personnel for taxi services, etc. however, I did not see or experience the hotel shuttle going to places like malls, airport, which are very commonly offered in most hotels I have stayed. The hotel must include in the overall room price at least a provision for bottled drinking water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.M.! Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Hugo S. D. O. Business - 04/12/2018 AccorHotels certified review
« Great stay »

It was a wonderful experience to get to know Rio de Janeiro and to stay at Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

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