Hotel - Mercure Jeddah Al Hamra
Mercure Hotel Mercure Hotel

Mercure Jeddah Al Hamra

3.5/5 226 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANK SAUDI FRANSI4 km / 2.49 mi BRITISH COUNCIL3 km / 1.86 mi FUIJITEC2 km / 1.24 mi MICROSOFT OFFICE3 km / 1.86 mi NAGHI MOTORS2 km / 1.24 mi NESMA GROUP0.2 km / 0.12 mi SAMSUMG CO2 km / 1.24 mi WHIRLPOOL APPLIANCE2 km / 1.24 mi
BRISTOL MYERS2 km / 1.24 mi CHEVRON BAKRI CO2 km / 1.24 mi LG SHAKER CO4 km / 2.49 mi MITSUBISHI ELECTRIC2 km / 1.24 mi NATL BANK OF KUWAIT2 km / 1.24 mi SAMBA BANK2 km / 1.24 mi SAUDI TOTAL OIL CO3 km / 1.86 mi

Exhibition centre

AL HARITHY EXH CTR11.2 km / 6.96 mi

Your meetings and events

The hotel has three meeting rooms of almost same size, called Al Hoda, Al hayat & Al Amouaj. Each meeting room can accommodate 20 pax in a u-shape setup. They can also be used as syndicate rooms.The hotel has three meeting rooms of almost same size, called Al Hoda, Al hayat & Al Amouaj. Each meeting room can accommodate 20 pax in a u-shape setup. They can also be used as syndicate rooms.The hotel has three meeting rooms of almost same size, called Al Hoda, Al hayat & Al Amouaj. Each meeting room can accommodate 20 pax in a u-shape setup. They can also be used as syndicate rooms.

Mercure Jeddah Al Hamra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL AMOUAJ 86 m2 3 m 30 20 20 20 40
AL HODA 86 m2 3 m 30 20 20 20 40
AL HAYAT 88 m2 3 m 30 20 20 20 40
AL HAYAT HODA AMOUAJ 3 ROOMS 260 m2 3 m 100 60 60 80 90
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The rooms of the hotel are luxuriously designed & furnished. They all have queen size beds, as well as iron & ironing board, coffee machine, Wifi connection, safety box etc. Rooms from the 4th floor have a view over the Red sea.The Junior suites in Mercure hotel all have living room and bedroom. New, well designed & furnished, they also have a coffee machine, iron & ironing board, safety box, wifi connection, fire sprinklers etc.

  • 149 rooms
  • 82 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,885 reviews

Our guest reviews for
Mercure Jeddah Al Hamra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 226 reviews
Dr. S. A. M. Couples - 26/08/2019 AccorHotels review
« Worth Staying! »

I was impressed by all of the staff by their polite attitude, the room was comfortable in every way, the restaurant service was attentive and friendly with a variety of delicious dishes and a high-speed WiFi. Easy access to parking and a beautiful beach is close by. Would recommend to anyone staying in this hotel. This time conditioner was missing in the bathroom and a pencil and note pad near phone could help many like me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Shakil M., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Couples - 25/08/2019 TripAdvisor review
« I was extremely happy with my stay. »

I was impressed by all of the staff by their polite attitude, the room was comfortable in every way, the restaurant service was attentive and friendly with a variety of delicious dishes and a high speed WiFi. Easy access to parking and beautiful beach is close by. Would recommend to anyone staying in this hotel. This time conditioner was missing in bath room and a pencil and note pad near phone could help many like me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Adham A. Families - 23/08/2019 AccorHotels review
« The WORST!!! »

I have a very rude behavior from thr receptionist due to a mistake done by the system. I reserved bed and breakfast, he insist me to pay. Refused to see my confirmation e. mail, refuse to check with reservation dept or his deputy manager. He spoke in a non-tactful manner and with rude words and threatened to beat me, even though I am a guest and a golden member of Accor club and at the age of his father and a university professor. Moreover, as a golden member of Accor, I did not get any upgrade or even special treatment, and they overcharged a 22 SR, I discover after the hard time check out. It is a big mistake for the Mercure management to choose a person who is not qualified to sit in the reception and did not qualify him how to treat customers. At last the ressrvation manager came and solve the problem that they initiate, and received an apologize from the hotel manager after a very hard time I never met in my life of 56 years visiting more than 15 countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adham A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

deepaksT6130KG Business - 23/08/2019 TripAdvisor review
« Good hotel »

Nice service. Resturant service menu can b better. Very less vegetarian option. Ordered veg pizza but it not even a average one and of bad taste. Hopefully things will be better in my next stay soon to Jeddah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Ahmed A. Families - 18/08/2019 AccorHotels review
« Not bad »

Good location Good staff Small bathroom Pool small and not clean ( permit guests using pool with cotton clothes and this in healthy) Breakfast good and need to be better with more options. Ground roof carpets needs to change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed a., Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Agriculture A. G. B. H. Business - 08/08/2019 AccorHotels review
« Awesome stay at Mercure Jeddah Al Hamra... »

Hotel's reservation was very organized and with full assurance of getting the warm hospitality I expect...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gil H., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Eid A. Families - 30/07/2019 AccorHotels review

I like staying in mercure hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aeed a., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Abbas A. A. Business - 30/07/2019 AccorHotels review
« Excellent place and comfortable »

It is my favorat place in Jeddah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ABBAS A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Nauman S. Business - 29/07/2019 AccorHotels review
« Comfortable »

Good and comfortable. Real value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nauman S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Mr A. Business - 28/07/2019 AccorHotels review
« Alhamdulillah nice »

Alhamdulillah, all staying was good, special thanks to Mr abdullah and Mr mohamed ali for helping me a lot through out my staying. Only if hotel can improve the breakfast menu it was be perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amir m., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Jose S. Families - 24/07/2019 AccorHotels review
« Experience was great with Mercure. »

Overall experience with Mercure was great. We stayed for 2 nights in Mercure for the Jeddah Season. The hotel's location is perfect for tourist who likes to go around South part of Jeddah. Stores & restaurants are very close. Falestin Street and Jeddah Fountain View is just 2 minutes drive. 10 minutes away from Al Balad. They have a basement parking and side parkings around the hotel. Tends to be crowded during the day though. Lobby is clean and staff were friendly. I'm not sure if we got upgraded or not, but thank you Mercure! The room that we originally got in Accorhotels was Superior Room with King Sized Bed. But when we got to the room 315, the room looks like their Junior Suite, one bedroom, with sitting area. Nice! The room was perfect as it was spacious enough for my kids to run around. The room and bathroom were clean. Bathroom supplies & toiletries were complete. Complimentary coffee & tea in the mini bar. The bed was clean and new, no stains at all. Price range per night is perfect. Location is perfect. Restaurants & mini supermarkets are nearby. Really not a problem looking for a place to eat. I'll definitely go back to this hotel may it be for business trips or family trips. Good job! Keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Omar A. Business - 18/07/2019 AccorHotels review
« There's a lack of number of housekeepers. »

Housekeeping is the worst. There's a lack of number of housekeepers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omar A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Mohamad N. S. Friends - 15/07/2019 AccorHotels review
« Excellent service and hospitality Hotel »

Excellent service and hospitality Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamad Noorlizam S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Shouman60 Families - 14/07/2019 AccorHotels review
« Very good »

Nice hotel and comfortable place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Anonymous Business - 14/07/2019 AccorHotels review
« Worst hotel stay !!! »

Room not clean and smelling bad Mold on walls !!!! not clean pillow breakfast not good ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anouar Z., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

David Business - 05/07/2019 AccorHotels review
« Enjoyable. »

My first stay here and I was pleasantly surprised. Room standard and breakfast very good. Courteous and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David B., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Anonymous Business - 23/06/2019 AccorHotels review

Nice stay, problems with internet connection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DALMIANI, We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Raed Business - 22/06/2019 AccorHotels review
« Not up to standards »

Very small bathroom Very hard and high pillows Airconitioning hits you directly in the face while sleeping and if you switch it off too hot Not very clean bathroom Breakfast buffet is going backwards, no quality items and no proper cooling for cold items and not a good coffee We have got a welcome drink coupon for the first time ever as a golf member, while in my previous stays I was silver and gold member No body to help in the lobby to serve your welcome drink when you want it served I have forgotten a shopping bag in the room and I have called front desk 10 time to ask them to check and no one came back to me While calling the hotel so many times no one answered the calls

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raed George H., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Mazin Business - 22/06/2019 AccorHotels review
« Very average 3 stars hotel »

It doesn’t feel like a 4 stars hotel. Just s normal 3 stars hotel. The bid disappointment was the bathroom, was not flash !!!!! Was used I believe before I checked in. Also no warm water !!!!!!! They need a quality check for the cleaning services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mazin A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Anonymous Business - 21/06/2019 AccorHotels review
« Bad service. Not responsive to any request »

Very bad !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Samer Abi H., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

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