Hotel - Mercure Golf Cap D Agde Hotel
Mercure Hotel Mercure Hotel

Mercure Golf Cap D Agde Hotel

4.5/5 374 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf
    • Golf
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00h00 / 23h59
    • Opening hours : Week-end 7 jours / 7

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

A specially equipped room for your meetings, conferences or exhibitions. A Business service suited to your needs ensures pleasant conditions to make your professional events a resounding success.

Mercure Golf Cap D Agde Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BUSINESS 51 m2 3 m 50 24 24 30 30
    • Videoconferencing
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Standard Room and Privilege Room with twin beds or a double bed. Bathroom with hairdryer and separate toilet. Air conditioning, safe, flat-screen TV, minibar, telephone, WIFI, tea/coffee making facilities. Balcony. Total area up to 280 sq. ft. (26 m²).Privilege Suite with double room and lounge area with sofa bed. Bathroom with hairdryer, separate toilet, bathtub and shower. Air conditioning, safe, 2 flat-screen TVs, minibar, tel., WIFI, tea/coffee making facilities. Balcony. Up to 495 sq. ft. (46 m²).

  • 44 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 1,262 reviews

Our guest reviews for
Mercure Golf Cap D Agde Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 374 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kempen C. Couples - 12/08/2019 AccorHotels review
« Cap D'Agde vacation »

I would have given a rating of 10 for extremely satisfied as this has been the 3rd year that we have stayed at this hotel for an extended period of time and this year we've experienced a change from previous stays as it relates to the usage of the facilities open kitchen and seating area policy. I do not even know if there really is a policy pertaining to usage, or just a matter of the new person in charge of this area not being very customer friendly! during previous stays we never had any issue with bringing our own food, using the microwave and sitting at any available table to eat our food. This year, we brought our food went to sit at a table that was available, at that stage their was plenty available, and the person is charge of this area went to the front desk and moments later the front desk person requested us to move using the excuse that due to "reservations" it is not permitted to bring food and eat at the tables. Previous stays at the hotel the staff was extremely courteous and even mentioned that the intention surrounding this hotel, especially with regards to the open kitchen concept, is for guest to feel more at home and enjoy the facility as such. Clearly not so anymore!

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap d'Agde. It is always a pleasure to receive a feedback. The policy regarding the food in the hotel has always been the same meaning that you can use our microwave and eat your own food in the room. But the ground floor is were we serve our food so yours is unfortunately not permitted. We are sorry that you've been disappointed on this point. We hope to welcome you back again. Sincerely, The reception

Anonymous Couples - 11/08/2019 AccorHotels review
« Very pleasant staff »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Cher client, C’est avec un réel plaisir que nous prenons note de votre commentaire suite à votre séjour à l’Hôtel Mercure Golf Cap d’Agde, et nous ne manquerons pas de partager vos impressions avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. L'équipe Mercure Golf Cap d'Agde

David A. Families - 11/08/2019 AccorHotels review
« Fantastic stay »

Wonderful hotel, room 212 was fantastic and the staff were the friendliest I’ve have seen in the Accor group. I can’t fault anything and if you give out bonuses for customer experience then everyone working on the 8th August and 9th August deserve one. Very clean very spacious and quiet. Perfect stay!

Our hotel has responded to the review
Our hotel has responded to the review

Cher client, Nous vous remercions de partager vos impressions suite à votre séjour dans notre établissement. Nous sommes ravis de constater votre enthousiasme concernant les services de notre hôtel. Nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. L'équipe Mercure Golf Cap d'Agde

Laurence F. Couples - 11/06/2019 AccorHotels review
« Good place to stay for a visit to Cap D'Agde »

Nice comfortable room - good breakfast and good location - only a short walk to the harbour or beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENCE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap D Agde. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, The Hotel Mercure Golf Cap d'Agde

Dr. B. U. Business - 05/06/2019 AccorHotels review
« Restaurant needs an upgrade »

The restaurant's dinner menu was very ordinary at best. The food was awful. Only the bread was good. Everything else about the stay was good. If I need a hotel with a decent evening meal, I will look elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, Thank you for your comment and your stay in our hotel. We are really sorry to read you disappointment about the food at the restaurant. DO not hesitate next time to tell us right on the moment if you don't like a plate so we could find a solution. Anyway, we hope to welcome you back again very soon ! Sincerely, The reception team

Michael Couples - 15/05/2019 AccorHotels review
« House Sale »

This is an above average Mercure Hotel. The Reception Manager was particularly helpful when circumstances forced us to change our bookings. The hotel is very clean and we were given a large room with a very comfortable bed and pillow. Breakfast was above average with freshly cooked Eggs and non greasy Bacon. Congratulations to all the hotels team. We will stay again on our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap D Agde. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The team Hotel Golf Mercure Cap d'Agde

J P. Couples - 09/05/2019 AccorHotels review
« Pleasant stopover while travelling. »

Pleasant, relatively new hotel, comfortable, clean, inexpensive room; free parking in the hotel courtyard; good "express" breakfast. Balcony furniture not so clean, slippery bathtub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for sharing your mind after your stay in Hôtel Mercure Golf Cap d’Agde. Hoping to welcome you for another stay in our etablishment. Yours sincerely, Team Mercure Golf Cap d’Agde

Couples - 09/05/2019 TripAdvisor review
« Pleasant stop-over on the road south. »

Pleasant, relatively inexpensive, newish hotel, comfortable & clean room, free parking in the courtyard, Decent "ëxpress" breakfast. About 10min walk to the town centre. Balcony furniture not so clean. Slippery bath-tub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay. We are really delighted our hotel suits you up to deserve a 5 star rate. I am sure we will have the pleasure of welcoming you back again. Thank you and have a good day, The Mercure Hotel Golf Cap d'Agde Team

Rab Couples - 22/04/2019 AccorHotels review
« Comlete comfort »

A luxurious break in a long car journey between the Alps and Les Landes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for sharing your mind after your stay in Hôtel Mercure Golf Cap d’Agde. Hoping to welcome you for another stay in our etablishment. Yours sincerely, Team Mercure Golf Cap d’Agde

Véronique Solo - 10/03/2019 AccorHotels review

Surprenante...

Our hotel has responded to the review
Our hotel has responded to the review

Chère cliente, Nous sommes désolés que le service n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. N'hésitez pas à revenir vers nous contactant par mail h9… afin de nous expliquer en détail les raisons de votre insatisfaction afin que nous puissions remédier et prendre les mesures nécessaires. Veuillez agréer, Madame, nos sincères salutations. L’équipe Mercure Golf Cap d’Agde.

Paul Business - 22/02/2019 AccorHotels review
« A comfortable and pleasant stay »

Comfortable, clean, quiet, pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for sharing your mind after your stay in Hôtel Mercure Golf Cap d’Agde. Hoping to welcome you for another stay in our etablishment. Yours sincerely, Team Mercure Golf Cap d’Agde

Family - 09/10/2018 TripAdvisor review
« Poor Quality Hotel that could do much better »

We stayed here for two nights.I did a full review of the stay.There are a lot of problems with this hotel, such as un friendly staff.The Breakfast is poor and should be avoided.Never posted my Accor Points Will not be back even if asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, we are very sorry to read your comment about your last stay. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.However, we would have hoped more explications about the problems you had to face during your stay . Our reception is open 24 hours and our staff is here to find solutions in case of any problems of our curstomers. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerly,

Couples - 06/10/2018 TripAdvisor review
« Not to standard – and with a lot of service attitude »

Mercure Golf Cap D Agde Hotel - Accor HotelsNot to standard – and with a lot of service attitudeThere are always many reasons why things happen, but this is my opinion of this hotel and our two night stay. We are Platinum LCAH, and the stay was at the start of October 2018.We had trouble booking the hotel, as the Accor booking engine kept altering the quoted prices of rooms for two nights, so we ended up making two bookings for one night each including breakfast (although we were told by Accor that we could benefit from the Senior offer for a free breakfast - and have benefited from this many times in the past at other Mercure Hotels in France.) - We still await a refund for the breakfast., We assumed that as it was named a Golf Hotel, and looking at the booking pictures, it would be set in the countryside. It is actually set next to a small row of shops and over looks ( and is overlooked ) by houses and apartments. You can see the golf site from the top floor. The front of the hotel is bisected by a public footpath and a 15 min parking lot for the shops. The hotel has done its best at making the area attractive, but rooms at the front of the building do tend to suffer from noise ( as we did ). Check-InWe were greeted warmly, and asked if we needed undercover parking at 15€ a day. We declined as we had found plenty of outside hotel parking, and it was a Sunday so unlikely to be busy. The GM was doing the reception duty, and noticed that we had two bookings, each for one night. We had booked a Classic Room for the first night and a Superior Room for the second night. There appear to be about five types of room that we could have booked ( out of 44 rooms in the hotel ) and we had booked the cheapest room on each night ( still over 100€ each ). The GM said that we could have one welcome drink ( was expecting this as France ) but as we had made two booking, and as we were Platinum, we could, "exceptionally", have two welcome drinks.We asked if we could be upgraded to a Privilege Room, and were told that it was not possible, but we could keep the Superior Room for both nights. It is nice to get what you have paid for. The hotel was not busy or full, and upon asking again ( not begging, but enquiring ) it turns out that the hotels policy is not to upgrade so we were lucky to keep the Superior Room for the second night. The GM said that there was very little difference in all the rooms anyway.We were then given a key card, and had to ask for two.The room was on the second floor, accessed by a use of the key card in the lift.On opening the door, we found unexpectedly a "welcome gift" of a used pair of ladies pants on the bathroom floor. This was not nice.Taking them in a towel, I returned to reception and told them that we had discovered these in the room. The GM ( who was in the office now ) came out and called for housekeeping to attend. The pair then spent some time reviewing the security cameras, which I found strange. I got the feeling that they assumed that the lingerie items were either mine ( no ) or that I had "planted" them there to effect an upgrade or compensation or other, and were trying to discover evidence about this, instead of dealing with the now extremely unhappy customer still at the desk. I do not speak enough French to understand all that was said but enough was clear. I had to take the lady from housekeeping back to the room to show her were I had found the items, and in the intervening period a second pair had been discovered in a cupboard by my wife.I said I would like to change rooms, as I did not know what else was to be discovered in the room we had been allocated. After a short time we were "upgraded" to a small Junior Suite at the front of the hotel on the first floor, just above reception. View from the room The room was clean and had a walk in shower instead of a bath in the standard room, but with the addition of a separate single bed, the room felt smaller, and cramped. There was a Nespresso machine and three pods as well as a kettle and some ( free ) sodas in the min bar,The balcony however had some issues, as the room could easily be accessed from its neighbours, and it provided no privacy. Housekeeping was also a problem, as the bin had not been emptied and a used bottle of house wine was remaining.Foolishly, I returned this to the reception ( as they needed to know that housekeeping was obviously not being careful in the rooms ), but I was told "It must just be you .... looking for things". Later I had difficulty in using the hotels wifi and went back to reception to see if they had a cable, or advice, and the GM was still there at the desk and she said that they had difficulty with Apple products on the network, but after a bit of fiddling we managed to log on. Wifi worked fine after that. Talking to her she implied that she could see that we normally only stayed in Ibis Hotels, and that it was exceptional that we were upgraded and we should be very happy as the hotel had gone out of its way to make us welcome. I got the distinct feeling that we were not the hotels normal clientele and were not really the type of guest they wanted. ( Ibis stays against Sofitel stays - we have stayed at both ends of the Accor spectrum and chose hotels not for name, but for location and our use. We had been at 5 Ibis Red hotels previously in the last few weeks as we were touring the area and wanted this hotel stay to be relaxing and recovery after all the Roman and Pre History that we were looking at ). She said that she could not see our other bookings ( strange that the next night we were to be at a Mercure elsewhere ) and that we only stayed at Ibis. Then she said it could be because they are on my card and not my wife's card! It seemed very prejudice, judgmental and wrong. The spa on the top floor consists of a Jacuzzi and a fitness centre with shower area,. This was open from 9am till 11pm. Using the Jacuzzi later that evening, in the dark ( there are lights ) I realised we were in the wrong hotel completely. A "lady" came up and noticed that the Jacuzzi was being used, and then decided to have a naked shower in the fitness centre. The shower area can be seen directly from the Jacuzzi. It looks like it was a deliberate or unfortunate design. There was no turn down service either, despite being a Platinum benefit. It was not really needed ( two pillows to move ? )Breakfast is the only real food the hotel serves. There is a small bar with food options. I asked for our welcome drink(s), - one being a bottled small tomato juice - and I asked for a JD and Coke. I was told that this was possible if I got permission from the GM. Really ! I then said could I have a beer. I was served a 25cl glass with some beer in it and a very large head. I then asked for another beer in a glass I selected from the back row ( 50cl ), and it was given grudgingly. Breakfast is a buffet style, with a very small hot selection It was replenished when needed, but if two or more people wanted it you had a wait.The cold selection was normal for Mercure / Novotel - if a little on the "light" side. The Junior Suite that we had been given overlooked the road and public foot path, and throughout the day and night this area was used by dog walkers going to a small patch of waste land next to the hotel. It was noisy and unpleasant. That with the reception being open 24h just below did not give us a pleasant night.We had breakfast and returned to the room, where, we had placed a DND notice on the door, and returned to bed. Woken by a telephone call from the reception asking if we wanted a late checkout - after the first night ! Was then told that housekeeping wanted to service the room. It was obvious that no sleep was going to achieved, so we departed for a drive around the area for a couple of hours.On our return we found that all the parking had been taken, and we just parked on the street.The hotel was busy. the dining area had been turned into a poker den, complete with green baize and eye shades on the many people playing.Housekeeping was just finishing our room. However they had not replaced the coffee pods or toiletries ( or toilet roll ). On asking for these ( did not expect the mini bar to be refreshed ), I was told to ask for them at reception on instructions from the GM. She had told housekeeping that the room was to be set out as a Standard Room for the second night. Nice.Not surprisingly the GM was in her office - she seems to work really long hours and over a weekend. I asked the receptionist to restock the toiletries and toilet roll. She had to ask the GM for them, and then retrieved the roll from a locked cupboard. Totally embarrassed at having to ask at the front of a full hotel dining room, I returned to the room.Checkout the following day. I asked for the receipt, checked it, found I had been charged for two beers, asked for them to be removed. A phone call to the GM resulted in the cost being taken off the bill and upon presentation "now go and have your breakfast and do not return to this hotel again" was spoken loudly and clearly.We left shortly thereafter. By this time the GM was in her office, but refused to come to see me.I have stayed at many, many hotels all over the world at different times and circumstances, but this one totally took the biscuit. For a 4 star Mercure it could have been a xxxxxxxxxxxx redacted for legal reasons .....It was penny pinching and nasty.On the plus side the staff away from the GM were very nice, and spoke excellent English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir, consideing your behavior, in fact, you have been told that you were not welcome anymore in our establishment. All along your stay, you have been making up stories and situations to get upgrade and free items.Your comment and sayings are disrespectfull for all of our team members who work hardly every deay to satsify our customers.Regards.

Douglas H. Couples - 21/08/2018 AccorHotels review
« Superb hotel throughout »

Very friendly and efficient staff, rooms kitted out to a high standard as is the rest of the hotel. Superb breakfast.

Anonymous Friends - 19/08/2018 AccorHotels review
« Excellente prestations »

Confort excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. L'équipe Mercure Golf Cap d'Agde

Stefano Couples - 11/08/2018 AccorHotels review
« Great modern Hotel in the heart of Cap Agde »

Chose the hotel because of the Accor brand synonymous of quality and reliability . Modern and renovated facilities with professional personnel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Team

Wayne Couples - 29/07/2018 AccorHotels review
« Every person in team was very helpful »

Excellent. Staff went out of their way to ensure we had all we needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W. We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap d'Agde. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Cap d'Agde Team.

Steve S. Friends - 21/07/2018 AccorHotels review
« Very clean hotel with wonderful staff and in an excellent position »

The Hotel Mercure Golf Cap d’Agde is a very clean hotel with wonderful staff and in an excellent position. The facilities were as expected with air conditioned rooms being a must as the weather gets pretty warm there. Breakfast to was also very good and later in the day you could relax with a nice cold beer, perfect. Yes I would definitely recommend this hotel to anyone visiting Cap d’Agde.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap d'Agde. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, The team Mercure.

Ray R. Friends - 08/07/2018 AccorHotels review
« Outstanding experiance »

The Hotel, especially room 312 was perfect and Reception, Housekeeping and Breakfast staff charming and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RMr R. We very much appreciate your comments regarding your stay at the Hôtel Mercure Golf Cap d'Agde. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Quality Service of Mercure Cap d'Agde.

Nico T. Families - 19/06/2018 AccorHotels review
« Almost perfect »

Staff was very nice, and very helpful. We felt welcomed. It is a 4 minutes drive to the Richelieu beach. We had the suite and the bed was great, the balcony was spacious so is the room. Our daughter played seek and hide in the room the whole night. Unfortunately we had an issue. The boiler caused a complete shortcut so we had no electricity in the room in the morning. We had to wait 15 minutes for the electrician to come and found the root of the problem. I can only advise to test all the electrical appliance in the rooms especially the suites to prevent that. Also, there is no restaurant in this hotel. They serve only snack style dish. It's a pity. Despite all of this, I will clearly come back.

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