Hotel - Novotel Xi'an SCPG
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Novotel Xi'an SCPG Hotel

4.5/5 123 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Free 24 hrs service.

Hotel location

Companies and event centres nearby

Company

ABB7 km / 4.35 mi
SIEMENS3 km / 1 mi

Exhibition and convention centre

QUJIANG EXHIBITION12 km / 7.46 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
QUJIANG 60 m2 7 m 50 20 20 30 30
BALIU 65 m2 7 m 50 20 20 40 20
YANTA 110 m2 6 m 100 40 40 80 40
XIANYANG 130 m2 4 m 110 40 40 90 60
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 1,697 reviews

Our guest reviews for
Novotel Xi'an SCPG

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 123 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Solo - 03/11/2019 Confirmed reviews AccorHotels
« Comfortable and well appointed »

A comfortable, well appointed room. Excellent choice at breakfast. Helpful room service staff (room service menu in the room was not the same as that in the restaurant so there was some confusion when ordering food)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Elizabeth Christine W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eom Families - 26/10/2019 Confirmed reviews AccorHotels
« Good location, and great staff »

Thank you so much to Manager Frank!. He spoke English well, and was considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear U. Yaeroung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Richard N. Business - 12/10/2019 Confirmed reviews AccorHotels
« Comfortable »

Relaxing, clean, friendly efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard N., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Y. Business - 07/10/2019 Confirmed reviews AccorHotels

The overall experience is fair. Breakfast lack of choices; room is small and clearly can hear the noise of next room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jie Y. , Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please trust us will solve your concern about the variety of breakfast and room noise problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bernd Business - 09/09/2019 Confirmed reviews AccorHotels

It is very difficult for foreigners to book the hotel if you already stay in China and don't speak Chinese

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bernd K., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will strengthen the basic hotel English training for our new staff to match the daily service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jacky H. Couples - 09/09/2019 Confirmed reviews AccorHotels
« good experience »

We spend 4 days in this hotel. Free upgrade to suite. check in was good but staff was a real poker face. no smile and no welcome for platimum member. Breakfast was fine. Overall, as a Novotel, i think is not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Zi Fan H., Thank you for the great review of our hotel! And we are going to train our new staff for the basic service, please believe us will be better. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Fred C. W. Families - 08/09/2019 Confirmed reviews AccorHotels
« So so »

Breakfast is not good enough. Harsh brown was cold in early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wai C., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will improve our food quality and basic service in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anthony Business - 06/09/2019 Confirmed reviews AccorHotels
« Excellent hotel »

Good location, and warm services received from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Loo C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 30/08/2019 Confirmed reviews AccorHotels

i have a group chk in of 4 rooms in front of me and it took 20 min ! other than this everything is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chin Lam T., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Helder A. Families - 25/08/2019 Confirmed reviews AccorHotels
« Very good Hotel »

Very good Hotel; very nice stay

Lions S. Business - 23/07/2019 Confirmed reviews AccorHotels
« Good hotel for biz staying! »

The service is fine and I will come back next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Jackie O. Friends - 26/06/2019 Confirmed reviews AccorHotels
« Great stay at Novotel Xi'an SCPG »

Well decorated hotel, good location with shopping centre just next to the hotel, only 1 check-in staff receiving the guests at night time, but he handles very well and accommodating. Restaurant staffs are very kindly welcome and accommodating us even we patronize the restaurant near closing hours. The rooms are very nice and cleaned, well maintained by the housemaid daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kok Hoe O., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager

S. Business - 20/06/2019 Confirmed reviews AccorHotels

早餐需要改善,vegetable of salad area is not so fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Zhao Xi先生 , 尊敬的宾客,十分感谢您抽出宝贵的时间告诉我们有关您在西安印力诺富特酒店的入住体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在西餐厅,我们的厨师也精心准备了本地特色小吃来丰富我们早餐的品种。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。祝您生活愉快! Sincerely, Emilie Men 宾客关系经理

Musiclover Business - 20/06/2019 Confirmed reviews AccorHotels
« More than what you can expect »

Every staff in the hotel is quite nice: from the moment I checked-in until I checked-out. In particular, I would like to say thank you to Master Chef Ge (葛行政主廚) who had been so kind to me every time I went to the restaurant. When I went to say goodbye last day, the restaurant manager even prepared some simple snacks for my travel back home. The service from the gentleman in the 26th floor lounge was also very impressive. The hotel location of course is perfect and the room is very clean and quite. I definitely will stay at the Novotel when I go to Xian next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Kuei Y., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager

Ardan H. Business - 09/06/2019 Confirmed reviews AccorHotels
« Mr »

Location was nice. Check-in was easy even though i was a bit disappointed of not being able to apply my asia miles member to the hotel booking. Hotel staff was friendly even though quite a few times misunderstood what i meant. Day 2 of my stay i got back to hotel but my room was not done yet, and it took me many times to ask reception to explained what happened. Until i said "my room was not cleaned yet, what happened?" The day after, i came back and saw a flashing light on the phone telling me there is a message. I picked up the phone and press the message button. Right after, i was connected to a person and i asked him "i got a message in my phone, may i know what/who sent me the message?" the guy asked me wait in my room. 5 minutes after my room was knocked by the hotel staff who came together with a handyman bringing a ladder. Seriously this is strange. So yeah.. It was weird and a bit annoying experience if i may say. I can also hear the tv from the other room every night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tubagus Ardan H., Thanks for sharing your feedback. We have taken note of your comment, which we regard as very serious, and would like to take this opportunity to apologize for the unpleasant experience you had at our hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate training to improve our staff skills and add some local food in breakfast. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Men Guest Relation Manager

I. Solo - 27/05/2019 Confirmed reviews AccorHotels
« Nice room, food at restaurant on 7F is still not at standards... »

Excellent welcome by the reception team and manager, fast check-in and out... Restaurant is below average of other Novotels...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important . Please rest assured that we have report to the breakfast issue to the F&B Team and hotel management team to taking the appropriate measures to improve the food quality and variety . We appreciate your sharing your concerns, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Yew Couples - 23/05/2019 Confirmed reviews AccorHotels
« Location »

Strategic location and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Emilie Men Guest Relation Manager Novotel Xian SCPG

Sl Business - 09/05/2019 Confirmed reviews AccorHotels
« good experience but needs some fine tuning »

good experience but some details need bit fine tuning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provide a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments and will take the realte action to improve our service quliaty . Thank you again for sharing your experience, we sincerely look forward to your visit again Novotel Xi'an SCPGl! Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Solo travel - 08/05/2019 TripAdvisor review
« Example of accorhotels »

Very well maintained property, quality what should be in all accorhotels still possible to find in China, not in Europe. Staff not very good in English and problem solving oriented, but if they have managers like Leo they can work well. Minor remarks for the not offering upgrade and welcome gift as well as short list of welcome drinks.

Roy Couples - 07/05/2019 Confirmed reviews AccorHotels
« Great stay »

We have enjoyed the stay at the Xi'An Novotel. the room was spacious, clean and well facilitated. it is only a few minutes walk away from a metro station, next to a shopping mall with great access to restaurants and shops. Hotel staff have been efficient and helpful. Will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Royston , We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

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