Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 283 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MACKAY CONVENTION6 km / 3.73 mi

Your meetings and events

ibis Mackay Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Corporal Simpson Room 24 m2 2 m 0 0 8 0 8
Lieutenant Murphy Room 72 m2 4 m 0 0 26 0 50
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 3,806 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 283 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
cristiancN5733ST Business - 16/10/2018 TripAdvisor review
« Great Facilities, Fantastic Service »

Staff were friendly and very helpful the whole week. Facilities very modern, well equiped and clean. No complaints. Breakfast was fantastic too. Really good value for money, right next to the airport but incredible quiet.

Mr W. Business - 13/10/2018 AccorHotels certified review
« good for one night. »

For one night it was good. However reception staff could be more enthusiastic, the food was nice, the catering staff where enthusiastic and very helpful, the bedroom was nice and clean, no information booklet in the room, bed was way to soft for our liking, and very quiet rooms at night. Location is great if using the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Gerard, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry there was an issue with one of our reception team, I will be addressing with our Managers on Duty to ensure this doesn't happen again. However from your other comments it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 12/10/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

David, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 11/10/2018 AccorHotels certified review
« Mr »

Accommodation ok but food was sub standard.

Our hotel has responded to the review
Our hotel has responded to the review

Johannes, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Ashleigh Black our Head Chef will be in contact with you to understand further our shortfalls so we can take action to rectify. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 11/10/2018 AccorHotels certified review
« Great location, modern facilities, but can improve food. »

Location is tops, food is letting the experience down.

Our hotel has responded to the review
Our hotel has responded to the review

Pieter, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry our food experience let you down. Our kitchen is open until 10pm Monday - Thursday and 9pm Friday - Sunday. The overnight options are pizzas which are available 24 hours. We are investigating ways we can either stay open later or find menu items which can be prepared by our overnight team. Thank you again for sharing your experience, and we hope you will give us another opportunity to welcome you back. Sincerely, Scott Grant General Manager ibis Mackay

Greg Business - 10/10/2018 AccorHotels certified review
« Everything was great, we really enjoyed our stay »

Excellent service, value for money, convenient to both the airport and just a short drive to the CBD, a special mention to the acoustic insulation, we did not hear any plane taking off or landing. Great Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Greg, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear bout our team looked after you well and you had a comfortable stay. Our rooms are certainly designed well to keep out the noise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

David E. Business - 10/10/2018 AccorHotels certified review
« Another pleasurable stay »

Another pleasurable stay. Rooms are all well presented and clean. Great bar atmosphere and good food options available. Great breakfast also and the staff are always friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

David, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being a Platinum Member of AccorHotels and for your repeat business at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Allan C. Business - 09/10/2018 AccorHotels certified review
« Pleasant stay as usual »

Room upgrade was great. Staff very obliging. Boomer Meal Deal has been taken off but still on booking site and caused confusion to staff and us.

Our hotel has responded to the review
Our hotel has responded to the review

Allan, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry there was confusion over the Boomer meal deal, while the Boomer Burger is no longer on the menu any of our burgers can be chosen to have. I will work with the team to ensure we clear any confusion. On a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Janelle F. Solo - 09/10/2018 AccorHotels certified review
« Great location for a flying visit »

No problems, all smooth sailing.

Our hotel has responded to the review
Our hotel has responded to the review

Janelle, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for choosing to stay with us for your flying visit to the Mackay Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

J. B. Friends - 07/10/2018 AccorHotels certified review

Friendly and helpful staff. Convenient location

Our hotel has responded to the review
Our hotel has responded to the review

J., We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear our team looked after you well and you found our hotel conveniently located. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Leoniebrown Friends - 06/10/2018 AccorHotels certified review
« Excellent staff with friendly service »

Exceptional in that Ileft my charger behind and I received a call four days later and they posted it to my home address.

Our hotel has responded to the review
Our hotel has responded to the review

Leonie, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear you phone charger made it home to you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Ashley G. Business - 05/10/2018 AccorHotels certified review
« Mr »

Accommodation was good. Hotel room was well insulated to sound being at an airport. Bed and pillows were very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Ashley, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear you found our rooms both sound proof and comfortable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

T.s Business - 04/10/2018 AccorHotels certified review
« Always a pleasure staying here »

Great customer service and the beds are always comfy

Our hotel has responded to the review
Our hotel has responded to the review

Tai, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your repeat business and for your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Michele Couples - 04/10/2018 AccorHotels certified review
« 3 night adventure »

The staff from front counter Mel and Kozue where helpful and friendly for the whole stay. The bar staff were great and patient while we spent sometime working what to select of the menu each morning for breakfast and evening for dinner. All meals were tasty and filling.

Our hotel has responded to the review
Our hotel has responded to the review

Michele, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well especially Michelle and Kozue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Derek Business - 03/10/2018 AccorHotels certified review
« The usual high standard at the Ibis Mackay »

Accommodation and meals where excellent . Staff where pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Derek, We very much appreciate your comments regarding your stay at the ibis Mackay. We appreciate your continued business, thank you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 02/10/2018 AccorHotels certified review
« Good »

your options on your 24 hour menu are quite restrictive - only garlic bread or a pork or mushroom pizza. Would be good to have a gluten free or not so heavy option available... I got off a plane, checked in & had to attend a couple of hour work meeting online so didnt get to eat until after 9:30pm...

Our hotel has responded to the review
Our hotel has responded to the review

Natalie, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your feedback and i am sorry we didn't have a lighter meal option on our night owl menu. We are looking at options our team can prepare for our night owl menu. We don't have a chef to prepare after 9pm Friday - Sunday so options are to be designed so our Front Office Team can make. Watch this space. Thank you again for sharing your experience, and we hope to welcome you back again on your next visit to the region. Sincerely, S. Grant General Manager ibis Mackay

Chris Business - 02/10/2018 AccorHotels certified review
« great venue and top service »

great

Our hotel has responded to the review
Our hotel has responded to the review

Chris, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Jamie F. Business - 02/10/2018 AccorHotels certified review
« A great hotel with great staff. »

Very enjoyable. The staff were great and very helpful and pleasant to deal with.

Our hotel has responded to the review
Our hotel has responded to the review

Jamie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

M H. Solo - 02/10/2018 AccorHotels certified review
« Satisfied »

Short but sweet.

Our hotel has responded to the review
Our hotel has responded to the review

Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you had some issues with breakfast, I will be addressing with our breakfast team to ensure this doesn't happen again. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Scott Grant General Manager ibis Mackay

Simon Business - 02/10/2018 AccorHotels certified review
« Very comfortable »

Beyond expectation. Very clean, comfortable beds. Great that you can still get something to eat after 9pm in the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Simon, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being a member of AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

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