Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

Our hotels AccorHotels
4.5/5 268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MACKAY CONVENTION6 km / 3.73 mi

Your meetings and events

ibis Mackay Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Corporal Simpson Room 24 m2 2 m 0 0 8 0 8
Lieutenant Murphy Room 72 m2 4 m 0 0 26 0 50
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WiFi access
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 3,332 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 268 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Ewen Solo - 19/06/2018
« ok »

The air con fan rattled all night until I turned it off , my last visit was the same , the air con fan

Our hotel has responded to the review
Our hotel has responded to the review

Ewen, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an Accor Loyalty member and for your repeat business. We are working with our air conditioning contractor to resolve the issue you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Darren Business - 18/06/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Darren, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Business - 18/06/2018
« Good experience overall »

The service was polite and professional, the where a few issues such as the soap was never topped up and the mattress kept on moving on the bed which cause for an uncomfortable nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry you found the mattress to be moving, we are investigating a resolution. On the other hand great to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Joe K. Business - 18/06/2018
« Everything I expected, delivered very well »

Great. Good facilities, very friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Jo, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Stephen T. Business - 18/06/2018
« June visit »

Again, t was a pleasure to stay here. The staff at both reception and the bar/restaurant are all awesome and make you feel special on each and every touch point.

Our hotel has responded to the review
Our hotel has responded to the review

Stephen, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your continued business and being an AccorHotels Gold loyalty member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Scott T. Business - 18/06/2018
« very good thanks »

very good thank you

Our hotel has responded to the review
Our hotel has responded to the review

Scott, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being a loyalty member of AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Ron G. Families - 17/06/2018
« Friendly and comfortable »

Friendly and accommodating staff Average rooms Average food Ok value for money

Our hotel has responded to the review
Our hotel has responded to the review

Ron, We very much appreciate your comments regarding your stay at the ibis Mackay. Good to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Glen W. Business - 17/06/2018
« Very Convenient to the airport , »

Great Atmosphere and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Glen, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear our team looked after you well and you found our location convenient. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Joe Business - 17/06/2018
« Great spot to stay »

Great as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Joe, We very much appreciate your comments regarding your stay at the ibis Mackay. It's great to have our AccorHotels Platinum Members stay with us and thank you for your continued business. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Micheal C. Business - 16/06/2018
« Excellent »

Always get over and above service

Our hotel has responded to the review
Our hotel has responded to the review

Mick, We very much appreciate your comments regarding your stay at the ibis Mackay. It was great to catch up with you again and appreciate your continued business. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cheers, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Jane H. Business - 16/06/2018

Excellent, staff very helpful ,

Our hotel has responded to the review
Our hotel has responded to the review

Jane, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Df Business - 16/06/2018
« Stop over »

Very clean and comfortable, staff could be friendlier!

Our hotel has responded to the review
Our hotel has responded to the review

DF, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry our team were not friendly, I have addressed with the team to ensure this doesn't happen again. On a positive note it is good to hear you found the hotel clean and comfortable. We hope you will give us another opportunity to look after you again. Regards, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Mark N. Business - 16/06/2018
« Good Room Good bed one meal disappointing rest good »

Bed and pillow good and comfortable. Steak meal the first night was disappointing ordered it cooked medium what arrived I would call medium rare but burger night and breakfasts excellent

Our hotel has responded to the review
Our hotel has responded to the review

Mark, Thank you for choosing to stay with us at ibis Mackay. Sorry to hear your steak on the first night was not cooked as you asked, I have followed up with the team to ensure we don't make the same error again. On a positive note it is good to hear you enjoyed your other meals and the accommodation. We hope to welcome you back again soon. Regards, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Bert B. Business - 14/06/2018
« Very good »

Probably the best Ibis I’ve stayed at . And a very convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Bert, We very much appreciate your comments regarding your stay at the ibis Mackay. We too agree ibis Mackay is the best Ibis Hotel in Australia. It is always a pleasure to have our AccorHotels Platinum Loyalty Members stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Rob M. Business - 12/06/2018
« QA/QC Inspector »

I found the staff helpful & pleasant to talk to, the room was clean & the food was of a good standard all of this made my stay at the Ibis pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well and our food was to a good standard. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Business - 12/06/2018
« Extremely satisfied »

Front desk was fabulous had flight issues from Mackay as my flight was canceled 5 of us had to wait 11hrs for the next flight the staff where very helpful and friendly. Able to accomodate our needs in that time.

Our hotel has responded to the review
Our hotel has responded to the review

Patricia, We very much appreciate your comments regarding your stay at the ibis Mackay. It's no fun when flights are cancelled and glad to hear our team were able to make your delay as comfortable as possible. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Alan K. Business - 11/06/2018
« Mr »

great, clean, efficient

Our hotel has responded to the review
Our hotel has responded to the review

Alan, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear you found our hotel great, clean and efficient. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Lynne Couples - 11/06/2018
« Great service really friendly staff and comfortable room »

Great experience last minute decision to stay across the road from the airport but very glad we did. Right from the minute we walked into the bar just to have a drink we were made feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Lynne, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an Accor Plus member of AccorHotels and fantastic to hear our team welcomed you with open arms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Kellie Business - 11/06/2018
« Comfortable Bed »

Comfortable rooms, beds and pillows. Restaurant food atrocious

Our hotel has responded to the review
Our hotel has responded to the review

Kellie, Thank you for taking the time to share your feedback. I am sorry you had such a poor breakfast experience and have just tried to call your mobile to discuss. It would be fantastic to talk to you if you have time and will try tomorrow. On a positive note it is great to hear you found our room comfortable. We hope you will give us another opportunity to show you a true ibis Mackay experience. Sincerely, Scott Grant General Manager ibis Mackay 04…

AccorHotels certified review
Anonymous Business - 11/06/2018
« Good airport hotel »

Good room good food

Our hotel has responded to the review
Our hotel has responded to the review

Scott, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

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