Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MACKAY CONVENTION6 km / 3.73 mi

Your meetings and events

ibis Mackay Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Corporal Simpson Room 24 m2 2 m 0 0 8 0 8
Lieutenant Murphy Room 72 m2 4 m 0 0 26 0 50
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 152 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,685 reviews

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Bridgette L. Solo - 16/06/2019 AccorHotels certified review
« Amazing »

Staff were fantastic. Rooms were great, my bathroom was amazing for an female to apply make up in. Could not hear any planes. Bed was comfy and big. It’s exactly what you want to have either before or after a trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridgette, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Robert M. Friends - 16/06/2019 AccorHotels certified review
« A pleasant, quiet stay »

Pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Dan W. Business - 16/06/2019 AccorHotels certified review
« TV Didn't work »

Stay was good. Room was clean, Restaurant was downstairs, parking was close so no complaints there. The only issue I had was the TV wasn't working. When I checked with reception it was a known issue and was affecting most floors. It would be great if this was rectified. However I will be back this is not a show stopper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to let you know that we have been able to resolve the TV issues, therefore your stay next time should be without any hassle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

B. Business - 14/06/2019 AccorHotels certified review
« Always excellent »

Always professional in all areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Keith Business - 14/06/2019 AccorHotels certified review
« Convenient »

Find staying at the Ibis very convenient when flying in to Mackay. Everthing is at one location - parking and restaurant. Easy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Kathy H. Couples - 14/06/2019 AccorHotels certified review
« It was just perfect for our needs »

We couldn't have asked for a more convenient location and the service was extra nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Stephen T. Business - 14/06/2019 AccorHotels certified review
« June Mackay trip »

Again, everything was great, the staff were cherry & attentive, and the room clean & spotless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for your great feedback and your loyalty to Ibis and the AccorHotels family. We look forward to welcome you back during your next trip. Sincerely, Adriette

Titus N. Business - 14/06/2019 AccorHotels certified review
« A very nice hotel with good layout rooms »

Nice facilities in the hotel and room. Very close to airport and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Titrus, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Mike Business - 13/06/2019 AccorHotels certified review
« Good, although room was cold and couldn't heat »

All good, friendly and helpful staff, meals and drinks good quality. Only issue was that (being winter) the room was quite cold and the air conditioner couldn't/wouldn't heat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your feedback regarding heating in the rooms, and currently the a/c's do not have the capability of heating, however we are reviewing this with the company to be better prepared for the next winter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Danielle Business - 13/06/2019 AccorHotels certified review

I was staying over night and delivering art to some clients which were well looked after by reception staff until their pick up the following day. They were taken straight to a store room and locked up. Very accommodating even though my flight came in late. Cannot fault the cleanliness of the room either. Thank you !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Lynette R. Friends - 12/06/2019 AccorHotels certified review
« Friendly staff very obliging »

Very comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Short A. P. S. Business - 12/06/2019 AccorHotels certified review
« Great short s. »

Arrived late after a work function , was warmly welcomed and was told that dinner was available if needed . Staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your s. at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Anonymous Friends - 12/06/2019 AccorHotels certified review
« Comfortable »

Even though room was a little on the small side it was clean & comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Debbie Business - 12/06/2019 AccorHotels certified review
« it was good »

it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Tony M. Business - 11/06/2019 AccorHotels certified review
« Rooms are comfortable but small »

Great thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony M, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Seanne Business - 10/06/2019 AccorHotels certified review
« Can't fault a single thing..... »

Will not look elsewhere in the future....IBIS Mackay is an absolute winner. Carmel at reception was delightful, the staff in the restaurant outstanding, my burger and fries delicious, my bed and pillows incredible, the gym perfect, breakfast fabulous and check-out was a breeze. Well done IBIS Mackay and congratulations for employing such passionate and fun people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seanne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Dan Business - 10/06/2019 AccorHotels certified review
« Work stay »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nat Business - 09/06/2019 AccorHotels certified review
« Great for Business »

Thank you ibis Mackay for a good stay. There is a couple of things that I would like to point out having stayed at this hotel a few times. Firstly the dust in the room on the top of the small wardrobe cupboard is a thick layer of dust. Which ends up making the rest of the room dusty ie the Kettle was also covered. Other than that the rest of the room was very clean, the bed is very comfy and the layout of the room with the desk and USB power points are great. Your Staff are very friendly and breakfast is good! I think for dinner there needs to be some better desert options I saw the chef microwave my desert which had a big chuck taken out of and placed back into the bowl not the best look. However on a positive note the mains are very good and I love your week night specials. Thank you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to thank you for the very valuable feedback you have provided regarding a few concerns, and I will definitely address these with the team to ensure your stay is perfect next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Jose R. Business - 09/06/2019 AccorHotels certified review
« very polished »

Great hotel, really nice staff and a pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nicole C. Families - 09/06/2019 AccorHotels certified review
« Amazing Stay »

The staff are amazingly accommodating. After a long day to come home to the Ibis was nothing less than brilliant. The staff accommodated our late night dinners in the dining room for our group at short notice. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

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