Hotel - Mercure North Melbourne
Mercure Hotel Mercure Hotel

Mercure North Melbourne

3.0/5 507 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hrs
    • Opening hours : Week-end 24 Hrs

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BIO 210.5 km / 0.31 mi MELBOURNE UNI1.8 km / 1.12 mi RONALD MCDONALD0.5 km / 0.31 mi ROYAL MELBOURNE0.5 km / 0.31 mi
CSL2 km / 1.24 mi RMIT2 km / 1.24 mi ROYAL CHILDRENS0.5 km / 0.31 mi ROYAL WOMENS0.5 km / 0.31 mi

Exhibition and convention centre

SHOWGROUNDS4 km / 2 mi

Your meetings and events

Mercure North Melbourne Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CURZON 32 m2 2 m 30 15 18 18 20
HOTHAM 127 m2 2 m 120 72 40 45 90
    • Podium
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Telephone
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 2,442 reviews

Our guest reviews for
Mercure North Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 507 reviews
Trisha Friends - 18/08/2019 AccorHotels review
« Not up to standard »

This hotel was conveniently located close to the Royal Melbourne Hospital. Staff were friendly. But the state of the hotel is definitely below standard - and not 4 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trisha, Thank you for taking the time to review your stay. We appreciate your honest and constructive comments. I agree that we are an older hotel and we do require work in areas to give it our hotel a more modern look and feel. Please rest assured as valued Accor Plus member we take your feedback on board and we will share them with the hotel owners when reviewing refurbishments. I am very sorry to hear that this impacted your overall experience with us. Please allow me to express my sincere apologies. If you looking at booking in the future or require any assistance, please do not hesitate to get in touch with me directly. Thank you once again for your feedback. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Glenn H. Solo - 18/08/2019 AccorHotels review
« Very convenient accommodation »

Meets my needs very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, Thank you for reviewing your recent and for you coninued support. It is great to hear that you had an enjoyable experience. We look forward to welcoming you back soon. Enjoy the week ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Business - 16/08/2019 AccorHotels review
« The room smelt like someone had been smoking in it previously »

Everything was fine except for the smell in the room. It really smelled like cigarette smoke.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prudence, Thank you for taking the time to review your stay. It is was good to hear that overall you had an enjoyable experience. However I was disappointed to hear that someone had smoked in the room prior to your stay. I completely understand and appreciate on how this would of detracted from your stay. I have shared your concerns with our housekeeping team as this should have been picked up during room cleaning. It is unfortunate that we do have this happen from time to time. We do have a procedure to deodorise the room. I am very sorry that this was not adhered to you, prior to your arrival. If you are looking at returning in the, please do not hesitate to get in touch with me. I would be delighted to personally assist you. I would like to extend 20% discount off the best available rate along with complimentary breakfast. Thank you once again and enjoy the week ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Families - 16/08/2019 AccorHotels review
« Pleasant »

The hotel was clean. The staff were amazing Breakfast was awesome. Parking was easy to access. Hotel was close to the RCH.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerri, Thank you for reviewing your recent and sharing your kind words. It is great to hear that you had an enjoyable experience. We look forward to welcoming you back soon. Enjoy the week ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Couples - 15/08/2019 AccorHotels review

The room was spacious and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorte, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Annette M. Couples - 15/08/2019 AccorHotels review
« Handy location to CBD »

Friendly welcome by reception and a welcome note from Manager as we have stayed there many times. Has carparking for a small fee. Excellent restaurant and big rooms. As always well done Mercure Nth Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you for taking the time to review your stay. We appreciate your kind words and continued loyalty. If we can be of any assistance in the future, please feel free to get in touch with me directly. Enjoy the weekend ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Business - 12/08/2019 AccorHotels review
« Adequate for the location and price »

Overall my stay was ok, simply ok. I chose to stay at Mecure North Melbourne for the proximity to where I needed to work over 2 days. It was 1 night and I could walk to and from the hotel. However the room I was in (208, road side) is in need of some TLC, particularly around the window area where there is evidence of water damage in the ceiling and window frames. While there was zero inter-room noise, there is significant need to improve the sound proofing of the windows. It was only that I had the tv up loud and/or the air-conditioner on that I managed to get any sleep. Front desk and room service staff were helpful and friendly and food was tasty and filling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for thank you taking the time to review. We appreciate your honest and constructive feedback. I have shared your maintenance comments with our maintenance team and we are rectifying as much as we can. If you are looking at returning to us in the future, please get in touch with me. I would like to provide you a complimentary upgrade to our superior category room type. These rooms provide some extra space and comfort in the bedroom and bathroom. Thank you once again for your feedback. Enjoy the weekend ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Raymond M. Families - 10/08/2019 AccorHotels review
« our transit accomodation needs were met beyond expectation »

after arriving tired,hungry and out of our comfort zone,we were soon confident in the hotel facilities and staff and assistants home style output,and immediately settled in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, Thank you for taking the time to review your stay. It is great to hear that you had an enjoyable experience, albeit brief whilst transiting. We look forward to welcoming you back in the future and hopefully for a longer stay. Enjoy the weekend ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Angelina G. Families - 10/08/2019 AccorHotels review
« Amazing »

Our stay is always wonderful. The staff are lovely and always go above and beyond to make sure our stay is amazing and that we are well looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelina, Thank you for taking the time to review your stay and for sharing your kind words about our team. It is great to hear that you had an enjoyable experience. We look forward to welcoming you back soon. Enjoy the weekend ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Families - 10/08/2019 AccorHotels review
« Comfortable and Conventient »

We stay at the Mercure because it is across the road from the Royal Childrens Hospital where we regularly have to take our son. It is very convenient, comfortable and clean and has somewhere safe to park our car. My only recommendation would be a bit of an update with painting etc and our stay this time was in a tiny room, where the bathroom would get very wet with only a shower curtain. Otherwise, our stays are always good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, Thank you for taking the time to review your stay. It is great to hear that you had an enjoyable experience. We value and appreciate your ongoing support. Enjoy the weekend ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Cherie Families - 10/08/2019 AccorHotels review

Great rooms & great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherie, Thank you for taking the time to review your stay. It is great to hear that you had an enjoyable experience. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Solo - 08/08/2019 AccorHotels review
« Very pleasant stay »

Clean and comfortable rooms, staff pleasant and helpful, nice and efficient breakfast set up and lovely dinners. It was almost like home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danuta, Thank you for taking the time to review stay. It is great to hear that you enjoyed your stay and it felt like your home away from home. As a team that is what we strive to hear from our guests. Thank you once again and we look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Paul Business - 07/08/2019 AccorHotels review
« Convenient »

Convenient location when working in North Melbourne. Easy access from the North West of the state. The hotel has undercover parking, rooms are clean and breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank for taking the time to review your stay. It is great to hear that you had an enjoyable experience. The team and I look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Tim M. Couples - 07/08/2019 AccorHotels review
« location to Peter Mac »

My wife underwent major surgery at Peter Mac and had a 13 day stay. Being so close made spending time with her while recovering accessible. The staff were terrific and understood my stay and always accommodated me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for taking the time to review your stay. We appreciate your kind words about the team. Please rest assured that I will share this widely. If we can be of any assistance in the future, please do not hesitate to get touch with me. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Mumma Families - 07/08/2019 AccorHotels review
« Great location and amazing breakfasts! »

We enjoyed our stay. Staff went out of their way to arrange co-joined rooms and beds to suit our needs. The $1 breakfast was amazing, a reason in itself to come back! Rooms were a little dated and dark but well equipped and clean. It was a pleasure to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, Thank you for taking the time to review your stay and for sharing your kind words. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

C W. Families - 07/08/2019 AccorHotels review
« Rain water ran down walls ! »

Staff were very nice & breakfast fine & room size was good. However when it rained water ran off the flat roof into the bedroom ...down the wall & onto a single bed making it soaking & causing a drip drip noise all night. Also the rain made a huge cockroach enter the bathroom & sit & defecate over our towels ..which had to be replaced by staff ..after they killed the cockroach. So all not ideal !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with our maintenance team for review and repair. I also note your comments and as gesture, I have arranged a 50% refund of your accommodation for the three nights. The total of AUD $268.50 has been refunded to the MasterCard we have on file. We appreciate your sharing your concerns. If we can be of any further assistance, please do not hesitate to get in touch with me directly. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Helen S. Couples - 06/08/2019 AccorHotels review
« The hotel rooms need a total refurb. Not to Accor standards. »

Disappointing. Mercires are normally good. Restaurant food fairly good. Service good but rooms small, shabby and not comfortable, especially for price. Bathrooms a disgrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to review your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I agree that we are an older hotel and in need of upgrades in certain areas. Please rest assured that we will take your feedback on board, when we discuss future renovations with the owners. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Grant T. Couples - 05/08/2019 AccorHotels review
« Easy in and out, comfortable and clean and in the right place for us. »

Every thing was fine and we always have a consistent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you for reviewing your stay. It is pleasing to read that you had an enjoyable experience. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Anonymous Business - 05/08/2019 AccorHotels review
« Mr Damien M. »

Very average, the rooms are below par and need updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, Thank you for taking the time to review your recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was most disappointed to hear that you found our team not helpful and unprofessional. We are an older and that has it challenges, however we always try to impress with our friendly and helpful service. Please rest assured that I will be sharing your comments with our team for learning and improvement. If we can be of any assistance in the future, please do not hesitate to get in touch with me directly. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

Minnie P. Families - 04/08/2019 AccorHotels review
« Satisfied with the stay in the hotel. »

The room is satisfying and the staff is nice as they gave us information about the local area, such as food and transportation. However, the lift in the hotel is quite old and scary. It makes us feel like the lift won't be able to hold our weight and will break soon. Otherwise, our overall feeling towards our stay in the hotel is satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minnie, Thank you for taking the time to review your stay and for sharing your kind words about the team. It is great to see that overall you had an enjoyable experience. We have certainly taken your feedback on board regarding the hotel lift. We are in the process of reviewing an upgrade with the hotel owners. If we can be of any assistance in the future, please do not hesitate to get in touch with me. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

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