Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.0/5 516 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MITSUI & CO PTE LTD1 km / 0.62 mi TEJANA TRADING1 km / 0.62 mi
TAIPEI ECONOMIC OFF2.6 km / 1.62 mi

Exhibition and convention centre

KLCC3.8 km / 2.36 mi

Your meetings and events

Mercure Kuala Lumpur Shaw Parade Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHAW STUDIO 1 42 m2 4 m 40 15 18 24 20
SHAW STUDIO 2 43 m2 4 m 35 15 18 18 20
SHAW STUDIO 3 50 m2 4 m 16 12 14 10 4
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 213 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 3,303 reviews

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 516 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Cecilia C. Friends - 15/08/2019 AccorHotels review
« Very satisfied »

Service was great and prompt Hotel room is clean and modern Location was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia c., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Fanny L. Friends - 15/08/2019 AccorHotels review
« A very good trip staying in this hotel. Good and friendly services. »

A very good trip staying in this hotel. Good and friendly services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FANNY L., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Anonymous Solo - 14/08/2019 AccorHotels review
« Located close to Berjaya Times Square »

Efficient, obliging and friendly staff. Ms Phui See and Keith were extremely helpful during my stay, offering assistance whenever possible, Always greeted with a smile or a wave. Rooms are comfortable, quiet and spotlessly clean. A buffet style breakfast has a selection of dishes catering for all tastes, with fresh fruit and juice. Unfortunately, the dining room can be quite busy during peak times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH B., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Dina F. S. Couples - 14/08/2019 AccorHotels review

The hotel is very recommended, all of staf are very friendly, the room is very comfort and clean with all facilities, the breakfast is delicious and they have many option for eat and drink. I'm very satisfied. I wish I could stay here for the next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DINA FUJISARI S., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

G. C. K. Couples - 14/08/2019 AccorHotels review
« Comfortable »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHIN K. G., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Hsb Friends - 13/08/2019 AccorHotels review
« Pleasant stay »

Reception area is decorated with a home feel living room concept and Lounge is cosy. Bedroom’s sound proof is lacking as can hear sound from corridor or neighbouring rooms or water flowing from bathroom. This has disturbed my sleep. Wifi is slightly slow and lacking though it is nice to hv it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HSB, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Azhar Business - 13/08/2019 AccorHotels review
« Disappointed »

The check in process was longer than usual. There was no fruit platter given. Only 3 welcome drinks for 3 nites stay. I should have informed them that myself, my missus and my daughter stays together. However, the Indian lady at the concierge who received me was very friendly and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Tan S. P. Solo - 13/08/2019 AccorHotels review
« Friendly customer officers »

Customer officer sent some one to repair my luggage handle which was having problem. I was impressed with the kind of services provided. Except that the fifteen floor bed is bit of too soft. Before I was staying at 18 floor where the bed really comfort me....

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAN SOON P., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Beatriz P. Couples - 13/08/2019 AccorHotels review
« My holidays in Kuala Lumpur »

Our staying in Mercure Kuala Lumpur Shaw Parade was great in August 2019. The location, room size, swimming pool and attention were great too. It is very recommendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEATRIZ P., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Suhana J. Friends - 13/08/2019 AccorHotels review
« Never fails. »

Comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUHANA J., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Ms. H. Couples - 13/08/2019 AccorHotels review
« PLEASANT STAY »

it's my third time coming back to Mercure. Very pleased with the excellent service rendered by Ms Pui See. A true reflection of what makes an individual to be in the service sector.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. NORHAYATI BINTE MOHD ISMAIL, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ms. Phui See. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Yoko Families - 13/08/2019 AccorHotels review
« A relaxing space »

Everything was perfect.All staff were friendly and attentive.I will definitely use this hotel next time again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOKO, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Elaine L. Business - 13/08/2019 AccorHotels review
« Restful and convenient »

Great location, nice room and comfortable bed. However, lack of amenities like room slippers and comb somehow marred the experience and these items are now common and I would expect them at a hotel of your standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELAINE L., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Lio Families - 13/08/2019 AccorHotels review
« wonderful »

brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lio, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Jason Families - 12/08/2019 AccorHotels review
« bed firmness is way too soft »

my back problem came up again after staying in Mecure Kuala Lumpur for 2 nights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager

Irfan Couples - 10/08/2019 AccorHotels review
« Mr »

Rooms were clean. But location is very bad. Especially for the charges which doesn’t even include breakfast in it. I have cancelled my future booking because of the above reason.

S. A. Families - 10/08/2019 AccorHotels review
« Good hotel, great staff »

Our stay was pleasant particularly due to the warm and friendly staff especially every single person who was on reception. Actually without exception everyone we spoke to was very warm and friendly while maintaining a professional and helpful manner. The rooms were a little small and there were other issues, such as ants in the room. When we informed reception action was taken immediately however the ants reappeared a few days later. I think there is a fault within the building rather than the rooms not being cleaned well. Also I didn’t like the fact that the douche had a tap rather than the more common release mechanism, making them difficult to use. Overall these minor issues didn’t spoil our stay. Would we stay again? - Possibly not but only because next time I would choose somewhere even closer to Bukit Bintang. Please can you share my heartfelt thanks with your wonderful staff?

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. A., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Khairi Friends - 09/08/2019 AccorHotels review
« Everything was great »

Everything was perfect and comfortable. It will be more convenient if the parking is complimentary for guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khairi Y., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Antony L. Business - 09/08/2019 AccorHotels review
« Nice property in good location »

I enjoyed my stay at the Mercure Kuala Lumpur Shaw Parade. I was upgraded to a suite with my Accorplus Gold status. The room was spacious and met my needs. The breakfast buffet was a delight with superb selection of local and international dishes and juices. Front desk staff were courteous and knowledgeable. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTONY L, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Merl C. Couples - 09/08/2019 AccorHotels review
« Pleasant Memories »

We had a very pleasant stay at your hotel , The complex is very clean and tidy , The room , Swimming pool ,and staff support were excellent .Breakfasts were pleasant.This is our fourth visit to your country and our first stay with you , We will stay with you again and would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merl C., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For any inquiries or bookings, we are at your service, just send us an email at H9… Sincerely, Cindy Yeoh General Manager

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