Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.0/5 546 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MITSUI & CO PTE LTD1 km / 0.62 mi TEJANA TRADING1 km / 0.62 mi
TAIPEI ECONOMIC OFF2.6 km / 1.62 mi

Exhibition and convention centre

KLCC3.8 km / 2.36 mi

Your meetings and events

Mercure Kuala Lumpur Shaw Parade Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHAW STUDIO 3 50 m2 4 m 16 12 14 10 4
SHAW STUDIO 2 51 m2 4 m 22 16 16 16 8
SHAW STUDIO 1 152 m2 4 m 160 30 30 60 15
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 3,514 reviews

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 546 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Families - 09/10/2019 AccorHotels review
« Amazing customer service at a hotel where everything works the way you’d expect. »

The hotel was new and all furnishings and electronics were in good working order. Front desk staff and manager on duty were always cheerful and willing to help. Breakfast buffet was well stocked and had a decent variety. The only suggestion is to soak the lettuce and salad in water before serving to refresher it. The salad was a little limp each morning.

Anonymous Couples - 09/10/2019 AccorHotels review

Room was clean and overall building well maintained. Front desk staff friendly, the pool was a nice thing to use daily. There were let downs with the bar experience particularly with the drinks themselves.

Mohammad Couples - 09/10/2019 AccorHotels review
« Good hotel friendly staff »

Throught out my stay the reception were very kind and helpful, they are the face of the hotel as when you enter they would be the first to greet you and they definitely made me feel at home, from the time we arrived up to the moment we left and check out.. keep up the great services definitely one of the hotel to revisit to in kuala lumpur see u again

Dr K. S. C. Couples - 09/10/2019 AccorHotels review
« The staff are well trained and try hard. »

I am impressed by the general attitude of the staff at all levels as they try very hard to accommodate my requests, starting from my extending my stay at the hotel from 3 nights to 5 nights ( I made a phone call to get an extension and was served by Alif), and giving me the best possible rate, through to my checking-in experience (Miss Toh) and until my last day on 30 September 2019 when I requested late check out as my flight back to JB was in the evening and I was not fully recovered from food poisoning, I was granted extended late check out till 4:15pm. I also had a very pleasant encounter with the GM, Ms Yeoh, and Ms Steffany Boak on my second day, and when I told them about the bed being too soft for me, Ms Yeoh quickly arranged for housekeeping to remove the extra padding on top. This made the bed more comfortable for me. Ms Boak sent me a list of places to eat near the hotel. When I wrote to Ms Yeoh to request a late check out, she immediately responded to grant it to me. Even the restaurant allowed me to sit at one of the tables for a meeting I had on 30 September after its closing time at 2:30pm (I did not know that it is closed after lunch). Overall, I am impressed by the level of service I received at Mercure Shaw Parade, KL. Thank you, and keep up the good work!

Michelle C. Friends - 08/10/2019 AccorHotels review

Staff so easy to deal with

Barrie A. H. S. Families - 08/10/2019 AccorHotels review
« Very enjoyable, well trained and helpful staff. »

Service was excellent from the moment we checked in to the moment we left. Your staff could not do enough to help; They responded quickly and efficiently. Everyone we met was always friendly. We would like to particularly say thank you to Sari who was always available for us and ensured that we got answers to any queries. The only aspect which could have been better would have been a rather wider choice of European food at breakfast. Whilst we were happy to eat Malaysian/Chinese/Indian food in the evenings it was not our preference at breakfast.

Isao Business - 06/10/2019 AccorHotels review
« Clean and nice location »

I was satisfied with your total service!! I'll come again!

Godwin S. Families - 06/10/2019 AccorHotels review
« We found that the hotel is a little way from the action although the hotel itself is fine ! »

A very pleasant stay !

C. Couples - 06/10/2019 AccorHotels review
« A comfortable and trouble free stay - excellent professional friendly service - it made our holiday »

We enjoyed our stay very much. We found Reception staff extremely helpful and understanding and nothing was too much trouble - from check in to check out. They were also informative and knowledgable about the workings of the hotel and its surrounds.

Anonymous Couples - 06/10/2019 AccorHotels review
« amazing stay »

It was a real pleasure to stay at your property. Starting with check-in (helpful and professional staff - I`m really sorry I missed the name of the lady who check us in - Xi - she spent her time to make us feel welcome after such a long flight, explained everything about hotel policy and recommended attractions in the area). Room was clean and cosy. We did really enjoy our half-board option. Especially service provided at the bar by the pool was excellent. We did not experience any problems during our stay and I will recommend your hotel to my family and colleagues if they go to KL.

Lizzie Couples - 05/10/2019 AccorHotels review
« The friendliest staff and in lovely hotel »

We booked our stay as a treat during a longer trip as we wanted to celebrate our wedding anniversary in some luxury, and the staff couldn't have been more accommodating. We arrived to swans, balloons, chocolates and more and it was such a great start to a few days in KL. Every time we were in the lobby several people would great us, and there was always someone on hand should we have an enquiries. Our rooms spacious and clean. If we are back in KL one day we wouldn't hesitate to stay with Mercure Shaw Parade again.

Salman Couples - 05/10/2019 AccorHotels review

Very good experience. we need new and more food in breakfast.

C C. Families - 05/10/2019 AccorHotels review
« Happy Staff, great location, very comfy beds, nice pool area and great view of the city at night »

Happy Staff, great location, very comfy beds, nice pool area and great view of the city at night. Enjoyed our stay.

Jenn K. Families - 05/10/2019 AccorHotels review
« Great location, value for money »

Great hospitality, especially front desk, Mr. Anthony give us late check out till 3pm and upgrade my room. I definitely will stay again. Service and hotel hospitality is more than 4-stars rating.

Gary Couples - 04/10/2019 AccorHotels review
« A Very Pleasant Stay »

Everything went smoothly and well. Greatly enjoyed our stay. Even parking was better than expected.

Carolyn D. Friends - 04/10/2019 AccorHotels review
« Lovely »

Greeted very well by the manager on duty and went quickly through the check in

Hao H. Solo - 04/10/2019 AccorHotels review
« good bed good location »

Pros: 1. One of the most comfortable beds I've ever slept in. 2. Great location close to many great local restaurants. 3. Nice and helpful staff. Cons: 1. There was a gasoline-like smell on the 18th floor and sometimes I could even smell it inside my room. Don't know if it's caused by the ongoing renovation project. 2. I was expecting more local food options in the breakfast buffet.

Nizan S. Families - 03/10/2019 AccorHotels review
« Unsatisfactory »

1)Carpark was dimly lit. 2)Stains everywhere on the carpet especially 1 big coffee stain at the side table area. 3)dusty and fill with dust mite. Under the bed was not clean..with rubbish and cobwebs. 4)Too soft bed and pillow.Neck ache and body ache after a night rest. The previous hotel that i stay previous night in malacca prior to coming to mercure has firmer bed and firmer pillow. 5)mouldy side finishing of the bathtub. Very Obvious mould forming on the silicone edges.

Haslinda Friends - 03/10/2019 AccorHotels review
« Awesome »

Really love your hotel.. Cosy and welcoming staff with modern & lively ambiance. Would come again.. However location wise is so so due to construction and location.. And it took me sometime waiting for a taxi n grab...

gary_runner Couples - 03/10/2019 TripAdvisor review
« Really Enjoyed it »

Very much enjoyed our stay at Mercure KL Shaw Pde. Nicely located on the edge of the Bukit Bintang retail precinct. Easy access to all services. Good service. Even car parking is good value by KL standards.

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