Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.0/5 508 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MITSUI & CO PTE LTD1 km / 0.62 mi TEJANA TRADING1 km / 0.62 mi
TAIPEI ECONOMIC OFF2.6 km / 1.62 mi

Exhibition and convention centre

KLCC3.8 km / 2.36 mi

Your meetings and events

Mercure Kuala Lumpur Shaw Parade Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHAW STUDIO 1 42 m2 4 m 40 15 18 24 20
SHAW STUDIO 2 43 m2 4 m 35 15 18 18 20
SHAW STUDIO 3 50 m2 4 m 16 12 14 10 4
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 213 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 3,137 reviews

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 508 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
S. Families - 13/07/2019 AccorHotels certified review
« Warm people, clean environment and food quality can be improved »

Well, staying in a foreign country is always a challenge as you are away from home. In your hotel reception desk people were really good and helpful, very warm service attendant, excellent pool and nice location along with clean environment has made our trip memorable. However, you should keep in mind that international travelers means Indian as well. We really felt problem for food. We liked all varieties but most of the varieties we could not eat. So, a bit of change in menu advisable

Yeye B. Friends - 13/07/2019 AccorHotels certified review
« Location and Hommy »

Good location and comfortable bed . The Room is clean only a little bit for the shower wall have mud. Doesn’t have conditioner and body lotion. Breakfast also good and so many variant of food. The view to take lift is very good with Petronas view and The Tower. Swimming pool in 20 th floor very nice view n night time. Over all satisfactory. Th

Vivian C. Families - 13/07/2019 AccorHotels certified review
« Nice location and stsff »

The location is nice as it is near Times Square and lots of Chinese food nearby. In addition the room is neat snd tidy.

Zach Couples - 12/07/2019 AccorHotels certified review
« Magnificent »

Very friendly staffs, good service and very nice foods.

Anonymous Families - 11/07/2019 AccorHotels certified review
« Great Stop Over »

Quick stop over in KL. Rooms are exactly what’s illustrated on site - clean and spacious. Food and beverage areas - needs help ! Pool on roof, tried to order food and drinks at the pool bar - didn’t happen. Only one person working extremely slow service - we gave up after 20min and went to room to order room service . Breakfast was ok for pricing of accommodation

Windi A. Couples - 11/07/2019 AccorHotels certified review
« Nice hotel close to chinese community »

Nice hotel with location close to chinese community/culture, nice and helpful staff, clean room, rather compact but well designed

Pranamika K. Families - 11/07/2019 AccorHotels certified review
« Delighted »

It was quiet good however only one feedback if at all the booking undergoes a modification and extension then taking all the documents all over again I felt was a waste of time. Also on the first day of arrival it was quiet late to get our room

Adam A. Couples - 10/07/2019 AccorHotels certified review
« Enjoyable Stay at Mercure Shaw Parade as always! »

Phui See checked us in. She was efficient as usual , friendly , always smiling and very informative. She is one of the reason as to why we chose Mercure Shaw Parade. We first stayed here 4 days after it was opened and always stayed here since. Grey sofa in room stained and no effort seemed to be made to clean it. Had breakfast and choices were limited. Observed by 0845hrs on day we had breakfast..croissants stopped being offered. We had to approach staff for it and given cold ones. Fried eggs were prepared in abundance prior and many guests were unaware and ordered it freshly made. Breakfast staff not friendly and no smiles in their faces. Hot water had black pigmentation once poured in mug. Overall quality of food was fair and varieties limited.

Vipin Families - 10/07/2019 AccorHotels certified review
« Good Stay! »

You have got one of the best hotels in KL, and I am sure the associates are doing the best.

Family - 10/07/2019 TripAdvisor review
« Still the location, but construction of MRT on-going »

Still the preferred choice of mine, however, the MRT project is blocking the route to the hotel. The room is spacious and I was enjoying an upgraded room since it was full on the night. Happy with the arrangement. The staff is busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poh Ming N, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your future visits, by sending an email to H9279@accor.com for room reservations and will do our best to ensure they be as pleasant as the previous one. Once again for any inquiries or bookings, we are at your service, just send us an email at H9279@accor.com. Sincerely, Cindy Yeoh General Manager

Pranjal K. Families - 09/07/2019 AccorHotels certified review

have paid for 3 guest thru booking.com for which confirmation was also shared with the hotel staff but they made my life miserable saying that there is no confirmation of the 3rd guest, which is none of my concern & should have tackled with booking.com rather harassing the guests. Overall horrible experience!

R. Friends - 08/07/2019 AccorHotels certified review
« New Hotel At Kuala Lumpur Area »

Good view hotel, nice room, and good vibe

Paul N. Families - 08/07/2019 AccorHotels certified review
« I was upgraded from Double Bed Room to Suite, Sweet »

The hotel was full on the night and we were lucky that we were upgraded to Suite Room. The room is spacious and cozy. I have requested a baby cot and I found it just inside my room when entering, this is the service detail that I received. Kudos to the team. Still, I made the decision to stay at this hotel is the location, location, location. The area is actually typical KL streets full of eateries. However, due to the MRT project, the road conditions are congested and messy. I hope the MRT project won't give the hotel the disturbance once it's completed next time. This is still the 1st choice when I stay in KL.

Fanny K. Families - 05/07/2019 AccorHotels certified review

Hotel is clean..staff also nice.. Place is quite near tp every where..

Alicia F. Couples - 03/07/2019 AccorHotels certified review
« Great Gem in Downtown Malaysia »

Superior service and staff meeting our needs. Very clean hotel. Awesome view of the downtown area. Prompt room service. Delicious food. This hotel hit every customer service and hospitality metric possible.

Eyqa Couples - 03/07/2019 AccorHotels certified review
« A pretty decent hotel with nice ambience, friendly staff and is easily accesible. »

Loving the hotel outlook and ambience, was provided everything as to what is needed. Staff are also friendly and provide their best service to meet our requirement. Just an exception to the breakfast buffet which was abit of a disappointment as some of the cutleries, cups and certain food took so long to be refilled.

C L. Business - 03/07/2019 AccorHotels certified review
« 4 Star Hotel 5 Star Service (Best among the 16 accor group hotel i stayed in this year) »

As a brand within Accor, Mecure hotel's service standards are generally quite inconsistent within the Accor Group globally based on personal experience. But Mercure KL happens to be my favourite hotel amongst all the hotels within accor group that i have stayed in this year and can give its 5 stars sister brands a run for their money by being cosy and personal. Aliff, the duty manager and his team of capable staff were wonderful, I couldn't find any faults with check-in, housekeeping (in my 3 days stay), the staff made me feel very welcome and at home. This is an unreal feeling because I never had very good experience with Mercure. In many cases, just a small upgrade from an IBIS styles. While the rooms would not be as luxurious as 5 stars brands, the room is comfortable and adquate for me and the entire value proposition is extremely good value for money. The breakfast was adequate in selection (quite healthy). I stayed in this hotel only because of the requests made by my guests but I will be very happy to come back again. There are many examples of exceptional service demostrated but it's just too many to list.

Edwin P. Couples - 02/07/2019 AccorHotels certified review
« Mr. »

Nice hotel, clean and very pleasant!great location!

Anonymous Friends - 02/07/2019 AccorHotels certified review
« Good location »

Friendly staff

M. Families - 02/07/2019 AccorHotels certified review
« hotel near Berjaya Times Square »

Hotel location near Berjaya Times Square and Bukit Bintang, many food street around hotel. Room is clean, swimming pool on roof top. Breakfast is various menu, check in and check out is fast. Good for business and family stay.

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