Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 2,269 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

A N F P1 km / 0.62 mi CITROEN1 km / 0.62 mi ESPASA CALPE1 km / 0.62 mi KOIPE CARBONELL19 km / 11.81 mi RENFE9 km / 5.59 mi SISLEY2.7 km / 1.68 mi WARNER MUSIC SPAIN3 km / 1.86 mi
BP3 km / 1.86 mi ERIKSSON5 km / 3.11 mi GRUPO ZETA0.5 km / 0.31 mi PROSEGUR3 km / 1.86 mi REPSOL6 km / 3 mi URALITA3 km / 1.86 mi

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

Novotel Madrid Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOMS X 6 12 m2 3 m 0 0 0 0 0
LONDRES 1 35 m2 3 m 30 0 0 18 24
LONDRES 2 35 m2 3 m 30 0 0 18 24
PARIS 1 42 m2 3 m 40 25 25 22 36
PARIS 2 42 m2 3 m 40 25 25 22 36
LONDRES 1 + 2 71 m2 3 m 75 0 0 40 48
EUREKA 75 m2 2 m 75 25 25 40 48
BAHIA 80 m2 3 m 80 0 0 50 48
CARACAS 80 m2 3 m 80 0 0 50 48
LA PAZ 80 m2 3 m 80 0 0 55 48
OSLO 80 m2 3 m 80 25 25 50 48
VIENA 80 m2 3 m 80 25 25 50 48
MADRID 85 m2 3 m 80 25 25 55 48
PARIS 1 + 2 85 m2 3 m 90 25 25 50 56
CONVENCION 2 190 m2 5 m 225 0 0 100 150
BAHIA + LA PAZ + CARACAS 240 m2 3 m 210 50 50 130 176
OSLO + MADRID + VIENA 240 m2 3 m 210 50 50 130 176
CONVENCION 1 315 m2 5 m 275 0 0 150 220
CONVENCION 3 315 m2 5 m 275 0 0 150 220
DUQUE 340 m2 3 m 280 0 0 190 210
EXHIBITION HALL 411 m2 3 m 0 0 0 0 300
CONVENCION 800 m2 5 m 900 0 0 500 600
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 7,522 reviews

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,269 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mario A. V. Business - 10/09/2019 AccorHotels review
« Business in Madrid »

it was a pleasure to return at Novotel Madrid Center. As always standard are high and benefit of having an hotel in city centre it is a differentiator

Mary Families - 09/09/2019 AccorHotels review
« Spacious room with great services - good stay! »

Great room had ample space and great amenities. It was really nice how we had an ample supply of bottles of water ready for us in the fridge. We did ask for two rooms near each other though, but they gave one on different sides of the hotel corner, made it a bit harder looking after our family but other than that the room was good. If you use the TV though, all channels in Spanish so it was the music channel on for the kids. Breakfast was a good selection and had lots of tables so we got a seat for the 6 of us. The kids had a colouring pack which they loved to do as well in the morning. The lobby would also always have ready infused water for all the guests. Travel into the centre of Madrid was easy as it was a 4min or 8min walk dependant on the line you took. And it was central to local restaurants and the shops in Goya. Even getting to the hotel from the airport was easy as it was the first stop into the city from the airport. The only downside was the small rooftop swimming pool. It would be ideal if it was bigger!! also it was only 1/1.2 m deep. Limited seats around the pool to lounge, and some adult guests had the attitude that it was an adult only pool - couldn't even fit 10 adults!!!! Other than that our stay was great! Easy check in / check out and always someone at the front to help as well.

Jurian Friends - 05/09/2019 AccorHotels review
« Very welcoming staff »

Very positive about the staff. From start to end service was very personal, flexible and acceptance of status. Hotel was new, clean, prices acceptable. Very impressive overall experience.

Rafael T. Families - 05/09/2019 AccorHotels review
« Good place to stay with children »

Overall my experience was very good. great staffing, good food, good facilities. Rooms were comfortable. Stay could be perfect but for one small detail . my kids were looking for a mint tea before going to sleep. Bar had charged €5 for 2 bags (i did the tea in my bedroom) - something that is usually a complement in many hotel chains i am used to stay. this is not about the amount but the concept itself. Anyway, I plan to return in the future.

MatthewB5696 Family - 05/09/2019 TripAdvisor review
« Good location near center of Madrid »

Hotel is a short walk from Retiro Park. It is also near metro stops and close to the highway which made for an easy drive to the airport. The room was small for a family of four but we only needed to sleep there which was fine. Finding a reasonably priced room for four in Spain can be difficult but the Novotel was great value for the location.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for sharing your experience, we are happy to know that you enjoyed your visit and liked our hotel. Have a great day

Tag2305 Solo - 04/09/2019 AccorHotels review
« Excellent as always »

Accor always presents well, staff are extremely polite and well informed, and the service is excellent.

sam117117 Couples - 02/09/2019 TripAdvisor review
« A Jewel in the Heart of the City »

The hotel is near perfect. Location is great, staff friendly, food fantastic. The rooftop bar and pool were a lovely leisure area in a suburban oasis. The only drawback was the poor WiFi. Needs improvement.

Our hotel has responded to the review
Our hotel has responded to the review

We try to improve our service everyday and be the number one for our customers. We try to make you feel like at home. So thank you for helping us and come back soon, it will be our pleasure!

Couples - 28/08/2019 TripAdvisor review
« Slow Response »

Well situated hotel, nice bedroom and bathroom. The rooftop bar and pool are lovely. Unfortunately, on the first night we had a problem with the air conditioning and a flashing light outside the bathroom. The technician attended and sorted the air conditioning and looked at the fuse box with regard to the light. During the night the flashing increased and led to my husband and I having an horrendous nights sleep. We reported this again and showed the receptionist a video of the problem, but on returning that evening the flashing continued. Again we had to report this. Eventually the problem was solved but we were extremely disappointed by the time taken to resolve this issue.

C. F. Couples - 27/08/2019 AccorHotels review
« One horrendous night but eventually ok »

Large, modern hotel, very clean, easy to find your way round. Nice rooftop pool and bar. Good size room and bathroom. Unfortunately we struggled with the air conditioning and reported this to reception who sent a technician immediately. We also spoke to the technician about a flashing light over the door. The technician asked if the light flashed continually and we explained no, intermittently. He did something to the fuse box and left. We went out for the evening but after returning during the night the flashing started again and continued throughout the night. I videoed this and again we spoke to the reception, showing the video. We were out all day but on return the light still flashed. Again we spoke to reception and the technician returned. He said we would have to move rooms and we began to pack but the receptionist spoke to my husband and said they would repair while we were out. The repair did take place and the rest of our stay was uneventful but this did impact our stay. We were very disappointed with the time taken to sort this out.

N. Families - 26/08/2019 AccorHotels review
« a fine stay »

a great hotel to stay in.

Anonymous Families - 26/08/2019 AccorHotels review

Sempre positiva

Anonymous Families - 26/08/2019 AccorHotels review
« A little problem, but overall satisfied »

I had a little problem during my stay, a T-shirt has been lost, maybe housekeeper takes it along with the dirty sheets just changed. Without this unpleasent inconvenient I should be extremely satisfied

Anonymous Couples - 26/08/2019 AccorHotels review
« Friendly, professional service. »

Excellent location, nice clean rooms and good facilities. Staff at check in and out were very helpful and friendly.

Howard B. Families - 25/08/2019 AccorHotels review
« Happy stay in Madrid »

Excellent first visit to Madrid and stay at Novotel

Anonymous Families - 24/08/2019 AccorHotels review
« Bella »

Positiva

Akaninyene E. Families - 21/08/2019 AccorHotels review
« Wonderful experience »

Very wonderful. My family and I thoroughly enjoyed our stay at NMC. It will leave fun memories for long. Given another chance in Madrid, we will not hesitate to choose NMC. The hotel is beautiful, the environment and service wonderful. The breakfast was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akaninyene E., We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Simon A. Families - 21/08/2019 AccorHotels review
« Frustrating »

The service was good despite the room not being ready. We were comped some free drinks whilst we waited. However we chose the hotel as it had parking and the exit ramp was so tight that we badly damaged our vehicle leaving the hotel requiring over €1000 euros of repairs, the restrictive nature of the ramp should be made more clear at booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gordon, Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. We are so sorry for your incidents during your stay. We are sured that we did everything in our hands for your stay would it better. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

James G. Couples - 20/08/2019 AccorHotels review
« Novotel Madrid Center »

Excellent. Staff very helpful. Food superb. Will certainly look to stay here on my next trip. Only, minor, downside was the size of the pool. However there is an aquatic centre just over 1km away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.G., We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 19/08/2019 AccorHotels review
« Everything was as expected or better »

Everything was as expected or better. The location is outstanding for visitors to Madrid

Tracey Families - 18/08/2019 AccorHotels review
« Great when we got there..problems with my booking »

The hotel was lovely but spoilt by the fact I was double charged and it took 16 days and 8 phone calls to get it sorted..I was totally fed up by the time I got there ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. We are sorry for the problems with the double charged and the long resolution, please accept our honests apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates