Hotel - Mercure Hotel Duesseldorf Zentrum
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Zentrum

4.0/5 91 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 06:30 - 10:30
    • Opening hours : Week-end 07:00 - 11:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AENGEVELT1 km / 0.62 mi IG METALL VORSTAND1 km / 0.62 mi LEG MANAGEMENT1 km / 0.62 mi MITSUBISHI INTnull km / null mi VDZnull km / null mi
HANS-BOCKLER-STIFT1 km / 0.62 mi LANDESKIRCHENAMT1 km / 0.62 mi LOREAL2 km / 1.24 mi SALZGITTER2 km / 1.24 mi

Exhibition and convention centre

MESSE DUSSELDORF3 km / 1.86 mi

Our rooms

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safeWIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

  • 68 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,107 reviews

Our guest reviews for
Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 91 reviews
Very S. G. Families - 26/08/2019 AccorHotels review
« Brilliant »

Overall, excellent six-night stay. Staff were very friendly and polite, nothing was too much and the rooms were always cleaned to a very good standard. Breakfast was good and everything was in a good working condition. The only reason why I gave the hotel a 9 was because we did not have enough supply of teas and coffees in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrietta M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

A. A. Business - 15/07/2019 AccorHotels review
« Bad check in »

I didn’t get my welcome the room was to small drink the parking entry was too small the construction was annoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a little compensation I will transfer by today 2000 reward poins to your LeClub-Account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Maggie Couples - 27/06/2019 AccorHotels review
« Comfortable stay »

We appreciated having the air conditioning. However we do not like that we can not plug the wash basin to hold the water in the basin while washing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara J., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Clément Solo - 24/06/2019 AccorHotels review
« Clean room with small tv. »

I did the online check-in but the check-in at the hotel took some time. Staff was friendly and helpful during my stay. The room was clean, the bathroom was quite small as well as the Tv.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Rachel Couples - 15/06/2019 AccorHotels review
« Pleasant stay »

Staff were very friendly and helpful. Breakfast was good. Great restaurants in the area. Only negative - aircon didn’t work in our room and it was very warm overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. That Aircon did not work that well I want to say sorry for. At the moment we are about to reconstruct these in order to make them work 100% in summertime. So with your next stop everything will work great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

S. D. Business - 15/05/2019 AccorHotels review
« Roomservice for bathrrom was not good. »

Dear Team, In the stay for entire time the HIRDRYER was broken nobody replaced it and I did not received any bathroom amenities like shampoo, conditioner, body lotion. the shower gel was finished and was not refilled for two days and when it was refilled it was actually not working well. BR, Supriya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supriya Shekhar M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

K. Couples - 28/04/2019 AccorHotels review
« Exellent »

Good hotel with a good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Anonymous Business - 18/04/2019 AccorHotels review
« Fast but relaxing »

Confortevole

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enzo R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Felix H. Solo - 14/04/2019 AccorHotels review
« Nicke Hotel »

The hotel was nice and everyone frendliy, but it was not possible to Use my points by checkout. Because the new employee was not trained how it works and There was no step by step discription avalible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix H., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Anna Couples - 10/03/2019 AccorHotels review
« Mrs »

Hotel was clean and comfortable. I did think the room would be bigger from the photos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Marc L. Couples - 23/02/2019 AccorHotels review
« Privilege room with no view? »

As it is often the case for accor hotel, personal attitude and quality is firts class: we always feel welcomed. Breakfast is excellent. (Privilege) room was big but with no view: actually, there was a spot in the interior court that lit the area all night and that brought light in our room all night (we could not totally blind the window with the existing window curtain. The bed did not satisfy one of the (2) occupant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Anonymous Business - 24/01/2019 AccorHotels review
« Business trip »

Experience was ok, a bit sad to see such a limited choice in food and rooms are not really very soundproof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Stefan Friends - 14/01/2019 AccorHotels review
« Very good breakfast, good location, small rooms »

Very nice staff members, for this kind of a hotel a very good breakfast (including fresh fruit and precooked pan cakes as well as stirred eggs and bacon). Pretty closed to city centre (walkable, around 2,5 km). Surroundings are normal for such a part of the city, there are some nice restaurants and even some late night (simple groceries) shops even open on a Sunday. The room was too small, but bearable. Bath facilities were normal, toilette brush was installed in such a way that it could not be used. Everything was clean and well maintained. Beds were normal/medium hotel quality, good to sleep on. All in all normal /medium hotel, with friendly staff and a very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Rudi Families - 12/01/2019 AccorHotels review
« Good and practical »

We received all what we expected including a good breakfast. The parking was also available, in spite of being a bit narrow for non-compact cars

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudi S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Anonymous Couples - 09/01/2019 AccorHotels review
« Gut »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Frau G., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoph Nüesch Hotelleitung

KB1466 Solo travel - 09/01/2019 TripAdvisor review
« Excellent »

This is not a large Mercure Hotel only having around 70 rooms. It is in a nice location with a number of restaurants and bars in the vicinity and en route to the busier areas of the centre of Dusseldorf. It is about a 20 minute walk to the AltstadtI found that my stay exceeded my expectations - particularly with regard to the welcoming, friendly and customer focus of all the staff I encountered at the hotel.Check in by Lea was excellent - I instantly felt welcome and in the hands of someone who was very capable and friendly. I was upgraded to a Privilege Room, which was a nice nice room, and although at the front of the hotel, was quiet.The breakfast was very good - the food was well prepared and presented with a range of options. Staff at breakfast were very good.The evening staff including Kaur and and English Chap, who's name I have forgotten, were very helpful, friendly and attentive. All in all this was an excellent stay - one where I felt entirely comfortable and welcome - both in using the facilities and interacting with the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, thank you for your stay at our hotel and your feedback! It will be a pleasure for me to share your comments with my team as it is the best motivation to provide a perfect service to all our guests! Hope seeing you once again here in Duesseldorf!

Anonymous Families - 03/01/2019 AccorHotels review
« Excellent »

Everything were ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear George T., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Resident Manager

Vasileios Couples - 28/12/2018 AccorHotels review
« Great »

Couldn't fault it

Mark L. Couples - 11/12/2018 AccorHotels review

Pleasant and helpful staff, great location .

Mark B. Business - 05/12/2018 AccorHotels review
« excellent »

no issues to report, good stay, clean .

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