Hotel - Mercure Melbourne Therry Street
Mercure Hotel Mercure Hotel

Mercure Melbourne Therry Street

3.5/5 549 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition and convention centre

MCEC1 km / 0.62 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 25 m2 4 m 35 16 15 28 0
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

  • 79 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 2,899 reviews

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 549 reviews
Pauline Friends - 13/11/2019 Confirmed reviews AccorHotels
« Small, but nice »

Small but convenient hotel in the center of Melbourne. Professional and friendly service.

Diane A. Couples - 12/11/2019 Confirmed reviews AccorHotels
« Disappointed , tired and upset »

The room above us they walked around all night, sounded like a herd of elephants. Started again early morning , terrible sound rating in ceiling. All night long and sounded at times they would come through roof. First time I have never slept in a hotel I was exhausted next day. Parking and cost was terrible, usually pay a base rate and can come and go. We complained to front staff on exit and advised at time how upset we were, and we would never stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am truly sorry to read that your rest was disturbed by the noise coming from the room above, along with strong smell of cigarette and the parking situation was not ideal for you. Please accept our sincere apologies for not being able to provide a quiet and relaxing environment during your stay. At Mercure, guests are the heart of everything we do. Therefore, your feedback is very important to us as it will assist us in improving the quality of our services. Thank again for sharing your thoughts with us Sincerely, Samuel Sun General Manager

Mark S. Couples - 12/11/2019 Confirmed reviews AccorHotels
« Good »

Good

Leigh K. Solo - 11/11/2019 Confirmed reviews AccorHotels
« Comfort in central Melbourne »

Very comfortable room, good breakfasts. Very professional and welcoming staff on the front desk.

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels
« Clean, friendly staff, technical issues and some lack of amenities. »

Clean, friendly staff however the tv did not initially work and had to be fixed. The phone also wasn’t working but never fixed after reporting issue. Expected to see bags in bathroom for disposal of sanitary items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that your experience did not fully meet your expectations. I have personally shared your feedback regarding the maintenance issues experienced, especially the telephone issue which was not rectified during your stay, to the maintenance team urging them to seek improvements in order to prevent future recurrence. Meanwhile, please accept our apologies for not being able to provide a satisfactory stay. Sincerely, Samuel Sun General Manager

Bec Solo - 11/11/2019 Confirmed reviews AccorHotels
« Great location and lovely room »

Lovely room and perfect location Only negative was lack of parking availability when checking in

Steve Couples - 11/11/2019 Confirmed reviews AccorHotels
« Excellent Hotel »

Very easy to get to & the room was ready when we arrived. We have stayed there on numerous occasions

Anonymous Families - 10/11/2019 Confirmed reviews AccorHotels
« The room smelled so bad of fish and garbage. It was so bad we had difficulty sleeping and there was mould in the shower »

The staff were EXCELLENT!! Could not fault them but our room smelled so bad like fish and garbage and we couldn’t sleep it was so bad and we couldn’t even open a window to get fresh air it was very unpleasant. There was mould all over the tiles in the shower this was just yuck. The staff at reception were excellent our smelly room was not their fault

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am truly sorry to read that you were welcomed with unpleasant smell and there was mould in the bathroom. Please allow me to express my sincere apologies for not being able to provide a welcoming environment and comfortable accommodation during your stay. On the other hand, we thank you for your compliments and recognising the team. I am sure it will encourage us greatly to continue to provide top notch customer services. Last but not least, it is our hope that we could have another opportunity to welcome you back to re-experience Mercure Therry Street and everything it has to offer Sincerely, Samuel Sun General Manager

Christina W. Couples - 09/11/2019 Confirmed reviews AccorHotels
« mmm »

Its want an experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that it was only an average stay, and the quality and options of our food and beverage were below your expectations. Please accept my apologies and rest assured that all issues raised in your feedback have been shared to the department heads and their team. At Mercure, we strive to provide superior services to every guest. Therefore, your feedback is very important to us as it will assist us in improving our overall quality of services. Once again, we apologise for not being able to deliver a satisfactory stay. Sincerely, Samuel Sun General Manager

David Business - 08/11/2019 Confirmed reviews AccorHotels
« Good position for quick business trip »

Fitted the Mercure feel and approach. Good service, food and room bits and pieces

Annie Friends - 07/11/2019 Confirmed reviews AccorHotels
« Good »

Good set of amenities, convenient location

Deborah M. Families - 06/11/2019 Confirmed reviews AccorHotels
« Awesome customer service in a great location of Melbourne »

We had a lovely stay for our anniversary week. We arrived to hear that we were upgraded as the previous hotel guest was checking out late. The room was well equipped and very clean. Breakfast was delicious especially the croissants and danishes (except they were not available every morning that we dined). Would of been nice to have poached egg option as scrambled in a buffet is never appealing. We received two beautiful blocks of cranberry rocky road with a lovely message from management wishing us a happy anniversary. This is a wonderful touch and really appreciated.

Sp Couples - 05/11/2019 Confirmed reviews AccorHotels
« Extremely disappointed »

The room was very old and dated, not spacious enough. Went to take a shower and the water started accumulating and wouldnt drain so that was quite disgusting experience. Looked like previous guests filthy hair was stuck in the drain. Called reception and they promptly send maintenance guy who fixed the issue. The tv wasn’t working as well so he fixed that too. The lift was very unstable. Lots of noise from other rooms as we could hear other people walking, opening cupboards etc. The only good thing was housekeeping done by Indian ladies. Would never stay again in a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sweta, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am terribly sorry for what you experienced at the hotel. At Mercure, we strive to provide a superior service to every customer, therefore your feedback is very important to us. I have personally shared all issues encountered during your stay to our team in order to prevent future recurrence. Meanwhile please accept our heartfelt apologies for not being able to deliver a comfortable and satisfactory stay. Sincerely, Samuel Sun General Manager

Ruth Business - 04/11/2019 Confirmed reviews AccorHotels
« Value for money »

Staff were friendly and helpful. Facilities, including breakfast and bathroom amenities are generous for the price. Room was pleasant enough - appreciated the upgrade.

Dheeraj Solo - 04/11/2019 Confirmed reviews AccorHotels
« Nice staff, nice room, good breakfast, convenient location close to free tram »

Very comfortable stay. Felt safe even at late night

Bryan Couples - 03/11/2019 Confirmed reviews AccorHotels
« Quit good »

Great for hotel location and cleanliness. But lack for facility n amenities Really appreciate for the helpfull and friendly staff when we check out, her name is Charlotte. TQ

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels
« Tired »

Lovely location and staff but weirdly small room with few horizontal surfaces and noise from the neighbour upstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that you found our room was 'weirdly small' and your rest was disturbed by the noise coming from nearby and above rooms. Please allow me to express my apologies for not being able to provide a comfortable accommodation during your stay. At Mercure, guests are the heart of everything we do. Therefore, your feedback is very important to us as it will assist us in improving the overall quality of our services. Thank you again for your feedback. It is our hope that we could have another opportunity to welcome you back in the near future. Sincerely, Samuel Sun General Manager

* Business - 01/11/2019 Confirmed reviews AccorHotels
« Good, clean and tidy room »

Good service

Sondra S. Couples - 31/10/2019 Confirmed reviews AccorHotels
« Great location, simple, convenient, bathroom and entrance area could be way cleaner »

Front desk staff very helpful, great location

A D. Couples - 29/10/2019 Confirmed reviews AccorHotels
« Value for money, average standard, well located hotel suitable for a short stay »

Friendly and helpful staff. Quick and easy check in and check out.

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