Hotel - Novotel London Wembley
Novotel Hotel Novotel Hotel

Novotel London Wembley Hotel

4.5/5 1,522 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel London Wembley Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WEMBLEY 1 59 m2 2.5 m 70 24 20 30 40
WEMBLEY 2 56 m2 2.5 m 70 24 20 30 40
WEMBLEY SUITE 115 m2 2.5 m 120 0 40 60 90
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 235 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Full kitchen
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 6,605 reviews

Our guest reviews for Novotel London Wembley

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,522 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Melissa Couples - 16/09/2018 AccorHotels certified review
« Great hotel, super friendly staff »

The staff at reception were very friendly and helpful. The room was really large and comfortable. Breakfast was one of the best that I have had!

My N. Business - 16/09/2018 AccorHotels certified review
« Excellent »

Excellent

Julie W. Business - 14/09/2018 AccorHotels certified review
« Always a pleasure to stay here! »

Excellent service as usual. Extremely polite, helpful and happy staff who are always available to help where needed. Food has improved greatly over the past couple of years and rooms are always immaculately clean.

Samik Business - 14/09/2018 AccorHotels certified review
« Meh »

The stay was okay. Nothing exceptional.

Girish M. Business - 14/09/2018 AccorHotels certified review
« Disappointing Room »

My room had problems with power, the TVs did not works and the lights were flickering. A plug socket surround had fallen away from the wall and was dangerous

Grace K. Families - 14/09/2018 AccorHotels certified review
« Very enjoyable »

Room clean and comfortable only thing was bed sheets seemed not to b tucked n properly at the top of bed under pillow

Pete Business - 14/09/2018 AccorHotels certified review
« Excellent stay as usual but one very slight snag. »

Love your hotel and use it whenever I'm in London. Just one tiny tiny thing that stopped my stay being a ten. I went out one morning and left the do not disturb sign on the door by accident. I called reception who assured me they would let housekeeping know and my room would be serviced. Other than that faultless. I especially love the breakfast! Pete

Emma S. Couples - 14/09/2018 AccorHotels certified review

The first room we were given stunk of smoke and there were stains all over the carpet and a massive brown stain in the middle of the bed. We rang reception up to ask to move rooms and even though this was done and they were extremely helpful our night was disrupted after a long day of travelling. We were told that you do not use bleach anymore, and if that’s the case then sheets in that bad condition shouldn’t be used. It astonished me how someone thought that the sheet was acceptable to use. Other than that our other room was great and the rest of our stay was pleasant.

Kelly Couples - 12/09/2018 AccorHotels certified review
« Great overnight stay as usual. Poorer experience at breakfast time-disappointed! »

Great overnight stay as usual. Room/bed etc fine as usual. Paid for breakfast as part of the package and this time was disappointed with the whole experience. Waited a short while to be seated, tables not cleared/cleaned and everything appeared quite disorganised. Ordered separate poached eggs for us both which arrived quite promptly but then we were forced to wait approx. 15 mins for the remainder of the food on the hot station to be replenished as there was hardly anything left. I do not feel that we should have to stand and wait/queue like this in an establishment such as this after paying for the privilege of eating breakfast here. Obviously by then the poached eggs were cold and we also asked for the tomato ketchup to be replenished as was empty but this failed to happen so we were forced to eat without this. The food itself, once it arrived, was nice but the waiting and general disorganisation etc tainted the overall experience. I did mention this upon checkout and was advised that several others had complained about the breakfast service that day and an apology was offered. I am unsure however whether this would be enough to encourage me to pay for and eat breakfast with yourselves again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly M., We very much appreciate your comments regarding your stay at the Novotel London Wembley. I am pleased to hear that your overall experience in Novotel London Wembley was good. Also, thank you for sharing with us your concerns about breakfast. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our management in order to prevent future occurrence. We very much appreciate your feedback and hope to see you again soon. Best Regards Cristina

David T. Families - 12/09/2018 AccorHotels certified review
« Terrible breakfast experience, needs massive inprovement »

Stay regularly, everything was fine and as expected, until breakfast tables were not being cleaned and when they were everything was being piled onto an in sight area. Tea and coffee took an age. Especially poor was when items ran out at the buffet people were waiting far too long for replacement items I arrived around 1010 at breakfast and it was not busy certainly less busy than I have experienced myself and my partner ended up eating separately time wise due to the above I noticed other tables experiencing the same. I complained to reception but with no visible improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dave T., We very much appreciate your comments regarding your stay at the Novotel London Wembley. I am pleased to hear that your overall experience in Novotel London Wembley was good. Also, thank you for sharing with us your concerns about breakfast. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our management in order to prevent future occurrence. We very much appreciate your feedback and hope to see you again soon. Best Regards Cristina

Anonymous Families - 11/09/2018 AccorHotels certified review
« Excellent »

An excellent hotel for our overnight stay in Wembley and we really appreciated the views of the stadium and London from our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodi C., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina

Mrs B. Friends - 11/09/2018 AccorHotels certified review
« Nice hotel, great location, service lets it down. »

Reception/Check in - lovely staff, checked in online day before, turned up at 3.00pm some 1 hour after 2.00 check in and after having received a text saying room is ready to find it is not ready and still being cleaned. Had to go back to reception 45 minutes later. Not then told about breakfast where to go etc etc. Bar - match day, nowhere near enough staff on. Queues too big. Post match - returned to hotel for drinks, not wanted, bar was being set for breakfast, made to feel uncomfortable - I suggest a separate bar area for those wanting a night cap. Breakfast - very poor. Ordered 8 poached eggs for the 4 of us. 15 minutes and 4 came. The others never did, had to order again. When eggs came went to get rest of breakfast, beans empty, no sausage and no bacon, staple items. Had to wait 10 minutes for them to be restocked. Surely this is easy to sort. Staff were also quite unfriendly at breakfast. Everything seemed a hassle. Check out - nice and straight forward however extras on bill were not checked. It was only on getting email later I saw them, not disputing but surely extras should be checked at check out.

Paul H. Business - 11/09/2018 AccorHotels certified review
« paul h. »

very good

Kurt D. Couples - 11/09/2018 AccorHotels certified review
« Lovely hotel »

Reception staff were great. Room wasn’t ready so offered us drinks. Stayed in the suite. It was really nice. Spacious and clean. Breakfast was disappointing. A large range and good quality but not enough actual food. Had to wait ages for bacon and hasbrowns and the staff were quite rude to some of the other guests when they asked for more of them to be served

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt D., We very much appreciate your comments regarding your stay at the Novotel London Wembley. I am pleased to hear that your overall experience in Novotel London Wembley was good. It is our biggest reward. Also, thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our management in order to prevent future occurrence. We very much appreciate your feedback and hope to see you again soon. Best Regards Cristina

Dj W. Families - 11/09/2018 AccorHotels certified review
« great place to stay! »

my family enjoyed our stay at the Novotel, Wembley Park

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina

Geoff Y. Families - 11/09/2018 AccorHotels certified review
« Mr Geoff Y. »

Very good, Excellent Family Suite Great Food, Good atmosphere pity about the England Result!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey Y., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina

Dp Business - 09/09/2018 AccorHotels certified review
« Excellent helpful staff, clean room and good location »

All good. Staff helpful and friendly, room clean with comfortable bed. Breakfast good with range to chose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald p., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Joan D. Friends - 09/09/2018 AccorHotels certified review
« A lot of improvements could be made without spending a penny - training for staff members should take priority »

The hotel was clean and comfortable. However: - On checking my credit card statement on my return home, I found that an additional payment had been taken from my account. The issue was resolved by an efficient member of staff (Sinead) but she did say that the mistake was made when I checked in!!! Not quite sure how that worked but Sinead was true to her word and rang me back as promised saying that the payment would be back in my account in 5 working days. I am awaiting this payment but the SLA has not yet been breached as I write this review. Waiters / Waitresses should be trained in the basic duties - how to look for hotel room numbers when checking in for breakfast - I showed them how to do this on 2 separate occasions and I only had 2 breakfasts. Having ordered some coffee's one evening, they were served to us in a professional manner but when I told the waitress they were cold, she did not understand what I was saying. Surely simple words to people working from overseas should be taught and waitresses should know the difference between hot and cold.

Catherine K. Couples - 09/09/2018 AccorHotels certified review
« Midweek break »

Very good stay, have stayed at this hotel previously. The only criticism I have this time is the toilet in our room hadn’t been cleaned. There was still urine and toilet paper left in the pan. A quick flush sorted it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine k., Thank you very much for leaving us your feedback. I am pleased that you enjoyed your overall experience with us. Thank you also for giving us your suggestions: I can assure you that these would definitely be taken under consideration for future improvements. We hope to welcome you again soon. Best Regards Cristina

Jeff B. Friends - 09/09/2018 AccorHotels certified review
« Great Stay »

Great stay at Novo Hotel Wembley. Quick check in, room very clean and a good size. Really liked the bathroom. Tiled from floor to ceiling. Great shower. The bed was extremely comfortable. The buffet breakfast was lovely, set me up well for a day at the test match. I will be back when next in London. Jeff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff B., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina

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