Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.3/5 1,348 reviews

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Description

Hotel extras

The Novotel London Wembley is in the heart of Wembley. The hotel features all the modern facilities required for your business or leisure stay including: 24hr fitness suite, 2 meeting rooms, Restaurant and Bar.

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,348 reviews

TripAdvisor Rating  4.5/5  1,931 reviews

Certificate of excellence 2024

Great stay

TripAdvisor rating 5.0/5

delighted60 TripAdvisor review

Great stay as always. Hotel was busy and reception staff were having to deal with water issues, but despite that I was welcomed professionally and dealt with kindly, allowing me into my room shortly before 3pm. Lovely clean room, very quiet at the end of a corridor, a great sleep and no problems with water supply, having a lovely hot shower in the morning. Both lifts working and hotel buzzing with guests as I left. A good atmosphere. Well done Novotel, I'll be back!

NO WATER FOR 2 DAYS -1 STAR

TripAdvisor rating 1.0/5

Ismaeel A TripAdvisor review

NO WATER FOR 2 DAYS THIS IS AGAINST HEALTH AND SAFETY - IT IS UNHYGENIC AND CAUSE FOR SICKNESS MADE OUR TRIP UNPLEASENT AND NO SOLUTIONS PROVIDED THE MANAGER OR TEAM DID NOT PROVIDE ANY HELP PAID A PREMIUM TO RECEIVE NO WATER IN A 1ST WORLD COUNTRY

AWFUL STAY

TripAdvisor rating 2.0/5

Taylor F Business - TripAdvisor review

My experience at Novotel hotel was AWFUL!!!! When I entered the room I was like okay this is nice started to explore the room more and there was SKID MARKS left in my toilet!! but then the next morning went to have a shower and they’re was no running water at all like in the tap or in the shower, with reception failed to tell us they where having issues with for the last couple days. Now I went down to speak to repetition to see if it was just my room having the issue and when I went down they’re she was rude and disrespectful and even so the engineers where they’re taking the piss out of me witch I think is highly unprofessional!!!! But I will say the Breakfast was lovely and the bed is very comfy but if you like skid marks and not being able to take a shower this hotel is for you!!!!!

Disabled people are not welcome here

TripAdvisor rating 1.0/5

Caron B TripAdvisor review

Ridiculous disabled support - phoned to say I have to have parking with my hotel stay as I am disabled. Told that this wasn't at all possible - so I will book elsewhere but what is the point of having accessible rooms if you don't provide any chance for someone who is disabled to stay there because you wont allow pre-bookable parking even for someone who can prove they are disabled. I wont ever even think about booking novotel as this is clearly unacceptable to not be able to cater for people with limited mobility.

Dear Caron, Thank you for taking the time to share your feedback; we really do appreciate all Guest feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are naturally very sorry and concerned about your experience while booking accommodation with us. Please accept our sincere apologies, as this is not the usual level or standards that we aim to achieve. In order to investigate your comments and to be able to improve our service we require further information. Please can you send the full details of your concern to H9389-RD@accor.com email. We would really like to make this right and act accordingly with the responsible departments. In the meantime, please do not hesitate to let us know if we can be of any further assistance. Have a splendid day! Yours sincerely Leonardo Morales Rooms Division Manager Novotel London Wembley 5 Olympic Way, Wembley – London United Kingdom

Suspect fire evacuation!

TripAdvisor rating 2.0/5

337chrisw TripAdvisor review

02.15 woken by fire alarm sounding, building evacuated, only one member of staff visible. Most of the guest remained in the reception or restaurant area while the rest of us made our way outside. The alarm continued to sound for arounds 20 min at no time was there any effort ensure all guests moved outside the hotel. There was no explanation from the hotel. The alarm eventually stopped, again no announcement that it was safe to go back in. Eventually we could see gust making their way to the lifts. I went in and saw a member of staff at reception and guest queuing to speak to him, so I joined the queue. When I got to the front he enquired what I wanted, I said I'd assumed you were doing a roll call, he was not, I asked was it safe to return to our rooms, he confirmed it was! I find it hard to believe this is how the hotel deal with such an incident, it certainly doesn't follow any recognised fire evacuation I've seen! Not impressed at all!

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Other web-users rate our hotel

  • 1,468 reviews 9.3/10 Location
  • 1,646 reviews 7.2/10 Room
  • 1,463 reviews 8.2/10 Service
  • 36 reviews 6.5/10 WiFi
  • 768 reviews 6.8/10 Cleanliness
  • 652 reviews 7.1/10 Breakfast
  • 353 reviews 4.7/10 Amenities
  • 346 reviews 4.9/10 Value

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