Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

4.0/5 322 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat
    • Private beach
  • Downhill skiing  (Nearby)


  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


BAT8 km / 4.97 mi EMC8 km / 4.97 mi GE8 km / 4.97 mi L OREAL22 km / 13.67 mi MICROSOFT8 km / 4.97 mi P AND G22 km / 13.67 mi SAP8 km / 4.97 mi UNILEVER22 km / 13.67 mi
CISCO8 km / 4.97 mi ERICSSON22 km / 13.67 mi IBM8 km / 4.97 mi MARS22 km / 13.67 mi ORACLE8 km / 4.97 mi PFIZER8 km / 4.97 mi SIEMENS8 km / 4.97 mi

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

Sofitel Dubai The Palm Luxury Apartments Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TAHITI 49 m2 3 m 25 20 18 18 30
BORA BORA 50 m2 3 m 25 20 18 18 25
MAUPITI 63 m2 3 m 30 25 20 20 40
BOARDROOM 110 m2 3 m 0 0 22 0 0
MOOREA BALLROOM 950 m2 7 m 650 0 0 270 500
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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4.6/5 AccorHotels Rating 1,532 reviews

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 322 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jaswinder G. (. Families - 09/09/2019 AccorHotels review
« Staff at the hotel make the experience thoroughly particular your door staff like Sandeep, Jaga and Kamran were amazing and extremely helpful and friendly ...they should be rewarded and recognized. »

Excellent in every way !! Thank you !!

Majid A. K. Couples - 08/09/2019 AccorHotels review
« Great place for the vacation »

Everything was wonderful

Louise Families - 04/09/2019 AccorHotels review
« Fantastic Family Holiday! »

Had an absolutely fantastic 2 week stay at the Sofitel The Palm this August with my husband and our two sons. This is a gorgeous hotel with lovely big rooms, friendly staff and plenty of options for dining along with numerous swimming pools and a stunning private beach with views of the palm. The staff at this hotel are exceptional, every single staff member we encountered was extremely welcoming, you are greeted by everyone with a Bonjour or Good Morning and a smile, but particularly the waiters, they work extremely hard, you will see the same guys at breakfast and lunch, then again at dinner until late. The towel guys and beach waiters are always happy to assist and have a little chat ask how your day is going they on the beach from 9am-6pm daily, which is particularly hard in the August sun which most days was 42 degrees, lovely when your just lying on a lounger though! We stayed in a sea view room which was big and spacious, plenty of room for a family of 4 complete with its own kitchen which was handy for making lunch rather than ordering food. We had the half board package which was great value on its own however our offer also included an upgrade to All Inclusive drinks so it was even better. Food and drinks at the hotel outside of any package can be very expensive, we did order lunch one day at the beach and it was almost £30 for a pizza and some pasta! We just went to the local supermarket and stocked up on snacks, bread, crisps etc. There is a mini mart at the hotel which is handy but not as cheap as the supermarkets, Carrefour (like Tesco or Asda) at the Emirates Mall is absolutely enormous and sells everything you could possibly need, including electricals and clothes, souvenirs etc. There are plenty of restaurants to choose from but Porterhouse Steak & Grill, Moana Seafood and Hong Loong Chinese were our favourites, the food in these three is excellent. We ate buffet breakfast at World Eatery each day which did become a bit boring after two weeks, when you opt for the same thing, however they do have plenty of choice and the Butter Chicken on their evening menu is absolutely gorgeous. Manava do buffet breakfast and also an evening buffet which was ok but not great. We never had to wait to be seated in any of the restaurants however Manava at breakfast time would get busy just before closing at 10.30am but that was down to guests arriving at the last minute for breakfast. Getting around by taxi is very reasonable, but only use the cream coloured taxis at the hotel or indeed anywhere as they run on a meter, other ‘unmarked’ car provided by porters etc will charge much more for a fare. It costs about £4 to get off the palm by taxi and the hotel runs a free shuttle bus to the Emirates Mall and Dubai Malls a taxi will cost about £14 (70 dirhams). There is an enormous development going on next door, which did concern us as we passed on our arrival, but you absolutely cannot hear them working whilst on the resort. The staff absolutely make this hotel and we wouldn’t hesitate to return (next year hopefully!) Thank you Sofitel for an amazing holiday.

Aj Families - 03/09/2019 AccorHotels review
« The comfort of home »

The familiarity, service and comfort provided by the hotel means I keep returning. Every single person made sure that my stay was comfortable and I was well looked after.

Louise D. Families - 03/09/2019 AccorHotels review
« Loved every minute! »

Fantastic service throughout the resort. All staff were polite and attentive. We were very lucky to be upgraded to AI beverages which was such a lovely touch especially during the hot summer season! Drinks are expensive so this was a fantastic result for our family if 4. Restaurants were great and we would highly recommend. Hope to visit again soon

Susan P. Couples - 03/09/2019 AccorHotels review
« Luxury stopover »

We enjoyed our stopover at Sofitel The Palms immensely. The staff were very friendly and obliging. Nothing was too much trouble. We flew out late on our last day and were able to shower in the gym before leaving for the airport despite checking out 11 hours earlier. That was very much appreciated.

M.burke Families - 02/09/2019 AccorHotels review
« Exceeded expectations »

Wonderful experience the hotel staff were exceptional we arrived from the Airport off an 8.15AM flight having travelled through the night. We were anxious to get to our room as early as possible Rio went above and beyond to make this happen and when this wasn’t possible he brought us to another part of the hotel with more seating which was quite wonderful service.

David B. Families - 02/09/2019 AccorHotels review
« Fantastic family apartment »

Great stay. Friendly, helpful staff. Great location. Great facilities. Many dining options with some outstanding food. Mini bar was not cleared despite this being requested on a number of occasions was the only niggle.

Anonymous Families - 31/08/2019 AccorHotels review

It was a lovely holiday

Anonymous Families - 29/08/2019 AccorHotels review

Hotel room very good drinks in hotel very expensive food good it was a shame that you brought cheep plastic bottles of water to the table spoilt the dining experience I think water should be complimentary and brought n a glass bottle or jug.

Ammar A. Families - 28/08/2019 AccorHotels review
« i love it »

very clean and beautiful experience, I sated in one bed room apartment ,lovely one, nice pool for kids

Anonymous Families - 28/08/2019 AccorHotels review
« It was great! »

Was great overall - very happy and nice staff, good amenities and service

Mrs S. A. H. Families - 26/08/2019 AccorHotels review
« Phenomenal!!!! »

I cannot put into words just how perfect our holiday was!!!! Your hotel has the BEST customer care/service i have ever experienced!!! Your facilities are exceptional. We were able to check-in early as i had requested, and the welcome was outstanding! The choice of restaurants was superb. The use of buggies drive guests around the complex is fantastic. The rooms were outstandingly clean and the the facilities in our 2 bed apartment were excellent!!!!! All the staff were ALWAYS friendly, helpful and accommodating! It made our first-time visit to Dubai the most memorable experience ever!!!!!!!!! I came with my mother who is 60 years old and this was her first ever proper luxury holiday - And I couldn't have picked a better place to have taken her to!!! You allowed us to create some extremely precious memories My 2 sons have demanded that we come back to Dubai AND definitely to Sofitel. I'm going to start saving as much as possible to be able to return next year October!!!!! We only had a short stay (just 3 nights) but it has has left such a phenomenal impression in our hearts and minds! From the bottom of my heart thank you, thank you, thank you!!!!! And hope to see you again soon

Vivien M. Families - 25/08/2019 AccorHotels review
« Fantastic stay overall however slightly let down on our last day »

Excellent check in and check out. 10/10 service from all staff especially Vankat at the pool bar and Gayan in the World Eatery. Beautiful room and grounds. Only sour taste was on our final day. We booked the Porterhouse for our final meal and we just felt the service was not how it was all of the previous evenings we had ate there. We were waved over to our table from across the room, no chairs were pulled out and no napkins laid on our laps. Normally this is not something that would bother us but having received this service every previous evening it was certainly something we noticed. Our soft drinks cans were also just placed on the table instead of being poured into a separate glass. The service you offer is top class but it does need to be consistent. As a travel agent myself I will not hesitate to recommend your hotel to my clients.

Adnan A. M. Families - 22/08/2019 AccorHotels review
« Excellent Family for Summer Getaway »

We really enjoy our short stay in sofitel lux apartment that is not only luxurious but also safe for kids. The size is really big for two bedroom apartment with separated maid room. The kitchen has complete utilities and amenities. What J like the most is the safety feature for the hot plate. The breakfast are amazing, even we were prepared food that was not on the buffet. The facilities are top state of the art especially for the pools and the kids club. My kids were never gonna leave the place if we didnt kinda force them too. The beach is pristine despite the highly humid weather. All the staff from the in room services; receptionists, doormen, pool staff and restaurants are very hospitable and accommodating. Thanks sofitel. Looking forward to stay in dubai or other properties around the world.

Mr M. Families - 20/08/2019 AccorHotels review
« Mr »

Very good. I think some evening entertainment after a meal would have made the stay a lot more enjoyable

Xavier B. Families - 19/08/2019 AccorHotels review
« Excellent hôtel »

Our stay was really good. We stayed in a little apartment which was enough big for the four of us. There were 2 swimming pools only for the apartment service including a small one for the kids. Food was good even if the service at the restaurant close to the apartments was a little bit slow. The hotel is really big and there is everything needed to spend a wonderful stay. Nevertheless we have been really disappointed by the entertainment provider inside the hotel. We booked a trip in the desert with them and paid immediately cash. The guide spent 15 minutes asking us who decided the departure hour which seemed not good for him then he spent 15 minutes more over the phone speaking Arabic and English to say that he was not happy with the departure hour. Then during the tour in the desert he was not friendly at all and made is best to reduce as possible the time spent with us. It was clear he wanted this to end ASAP. The Sofitel should better choose the providers who work inside the hotel. We have been really unhappy with this experience.

Gary N. Families - 19/08/2019 AccorHotels review
« Highly recommended »

My favourite resort for family vacations, absolutely no problems or issues, great apartment thanks to upgrade, great people, food and staff.

James Families - 19/08/2019 AccorHotels review
« Amazing staff that provide a first class service »

The reception staff identified that our room may not be suitable for us to moved us to better accommodation for our needs. That was within 3 minutes of stepping into the hotel. The level of service didn't stop there. Exactly what you would expect from this first class resort.

James L. Families - 19/08/2019 AccorHotels review
« Great family friendly holiday »

We had a really lovely time at the The Palm, in an amazing hotel. Was perfect for what we wanted from our family summer holiday. The staff were friendly and helpful, and able to answer any question we had, and the food was great - catering very well for our gluten free 8 year old son. The facilities at the hotel were great, and the 2 bed apartment was large, and well appointed. The kids club was really good, and the kids had a great time in there on the few occasions they went in. And the selection of pools was really good, with gentle splashing areas for little ones, slides and the waterfall one. Regarding where I think things could be improved - I think the cost of the food and drink at the hotel was too high, especially for things like soft drinks. I would expect these to be higher than shops etc, but not 10x higher. Also, while the vouchers we were given were welcome to bring down the cost of certain services / food and drink; I felt this cheapened the experience a little, having paper vouchers to carry around and give in all the time. Similarly giving our room number should automatically let the restaurant know we were on a half board option, rather than having to give in a voucher for each meal.

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