Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

4.0/5 293 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BAT8 km / 4.97 mi EMC8 km / 4.97 mi GE8 km / 4.97 mi L OREAL22 km / 13.67 mi MICROSOFT8 km / 4.97 mi P AND G22 km / 13.67 mi SAP8 km / 4.97 mi UNILEVER22 km / 13.67 mi
CISCO8 km / 4.97 mi ERICSSON22 km / 13.67 mi IBM8 km / 4.97 mi MARS22 km / 13.67 mi ORACLE8 km / 4.97 mi PFIZER8 km / 4.97 mi SIEMENS8 km / 4.97 mi

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

Sofitel Dubai The Palm Luxury Apartments Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TAHITI 49 m2 3 m 25 20 18 18 30
BORA BORA 50 m2 3 m 25 20 18 18 25
MAUPITI 63 m2 3 m 30 25 20 20 40
BOARDROOM 110 m2 3 m 0 0 22 0 0
MOOREA BALLROOM 950 m2 7 m 650 0 0 270 500
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 185 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 1,379 reviews

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 293 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Walid Z. Families - 09/06/2019 AccorHotels certified review
« Perfect »

all was good, friendly staff, i got an upgrade to 2 bedrooms instead of 1 cause my unit was still not ready and they did not want me to wait for it.

Anonymous Families - 09/06/2019 AccorHotels certified review
« Wonderful »

Wonderful relaxing experience with my 3 children! Room upgrade very much appreciated!

Nez D. Families - 09/06/2019 AccorHotels certified review
« Great Staycation with the Family »

It was a great staycation with the family and we were impressed with the hospitality from the valet & concierge to the front desk & housekeeping. Mr. Otman always accomodated us with our preferred room and gave us room upgrades when permitted and Mr. Win was very helpful during our stay. Mr. Hamid from Housekeeping was also helpful in getting our requests for the room done.

Alexandra M. B. Friends - 09/06/2019 AccorHotels certified review
« Beautiful hotel and facilities with just some minor things »

Overall satisfying. We were a group of 5, all 13+. We stayed at the two bed apartment, which was very well equipped. Unfortunately there were many families with their kids, which did not at all times gave us a relaxing time. Also, there was quite some construction going on during the week we were there. The first morning we were woken up by sounds of drilling. We reported this right away and fortunately the workers did not start until later the following days. Overall the breakfast and the private beach were wonderful, the kindness and attention of the service employees too. A big plus was that we could have a late check out on our last day. This totally helped us to enjoy the beach even more and get ready without being stressed. We will come back to Dubai in December 2019, but we are not sure if we will be back at Sofitel the Palm as the overall experience could have been a bit better.

Michael B. Families - 09/06/2019 AccorHotels certified review
« Best hotel I’ve stayed in dubai »

Everything was exceptional.

Natalie S. Families - 03/06/2019 AccorHotels certified review
« Gorgeous rooms but cramped pool experience. »

We loved our 2 bed apartment and the food was gorgeous but the service could have been much quicker however the biggest downside for us was the cramped conditions at the pools. Far too many beds all squashed together which made our daytimes not very relaxing. Such a shame as the hotel has such great potential. We would consider returning but perhaps to a villa with private pool.

C R. Families - 03/06/2019 AccorHotels certified review
« Fabulous stay »

Brilliant service with amazing accommodation

Anthony M. Families - 03/06/2019 AccorHotels certified review
« Perfect! Great staff ! Excellent facilities »

I would like to specially mention Samantha from guest services who went above and beyond to help My wife secure chocolates for her cake . We lodged in room 9309 which in itself was an upgrade from What we booked .

Dave K. Couples - 26/05/2019 AccorHotels certified review
« It was fantastic »

Fantastic stay great hotel very friendly staff are we are looking forward to are return in September

Joydeep Families - 22/05/2019 AccorHotels certified review
« Friendly staff »

Was good and short but maybe you can do better check in process

Kathryn W. Families - 21/05/2019 AccorHotels certified review
« Stunning, family friendly resort, with exemplary service »

The level of service and customer care was excellent, the resort was clean attractive and welcoming, there was a broad range of restaurants serving tasty food, lovely kids club, good range of pools and private beach, large room with divider ideal for holidaying with a toddler and the most amazing spa.

Michael M. Couples - 20/05/2019 AccorHotels certified review
« 3 rd time there great place to stay »

This is the perfect place to stay. My only negative is that when we was eating in the restaurant children were crying & running around and spoilt the ambience of the meal.

Skye Families - 18/05/2019 AccorHotels certified review
« disappointed »

WE enjoyed our time in Dubai, the grounds were beautiful and we enjoyed being so close to the beach. All staff that we encountered were very friendly but the below points didnt make it the best experience we were expecting. Given the price we paid we expected to sleep on a comfortable bed. Sadly this was not the case as the bed was so uncomfortable and when you moved the springs did too. It would have been great if more restaurants were open earlier than 6.30/7pm as we have an infant and need to eat dinner at 5pm so we could only eat at Maui where the food was just ok. Front desk never had enough people, at 6pm there was only ever 1 staff member with lots of frustrated guests. We ended up having to wait nearly 20 minutes to be served. WE expected more from a 5 star resort in Dubai.

Anonymous Families - 15/05/2019 AccorHotels certified review
« Fantastic luxury family holiday in a beautiful hotel. »

Excellent food. Great facilities for children. Friendly and attentive staff. Beautiful hotel and our apartment was so luxurious and ideal for families with a kitchen, including fridge, cooker and washing machine.

Peter K. Families - 15/05/2019 AccorHotels certified review
« Pleasant stay »

Very pleasant, friendly staff, great weather, food average

Anonymous Families - 13/05/2019 AccorHotels certified review
« Sofitel the palm »

Although expensive, we had a great time. Very family friendly and relaxing. Sadly my experience was soon overwhelmed by by the constant stream of spam mail that I've been bombarded with by you and your partners. I did not agree to this and it's cheapend the whole experience and left a bad taste! Worst of all your spam mail doesn't even have an unsubscribe feature. In return for one great night I'm now left with an inbox full of junk until I can block it all. You should know that blocking is exactly what I'll do, so rather than target me with a few choice offers which I may we'll have taken you will now be stopped from any further contact and I'll bet I'm not the only one. Massive own goal for your marketing Dept! Good luck, I hope you can sort it out.

Yasmin A. A. Business - 12/05/2019 AccorHotels certified review
« i was very satisfied »

it was good staff was very friendly and efficient check in and check out was pretty smooth and swift

Shelley Families - 11/05/2019 AccorHotels certified review
« Superb stay, excellent food and friendly staff »

Had a superb holiday, the resort was fantastic, everything clean Staff couldn’t do enough for you, extremely polite and helpful Fantastic food

Gonçalo M. Families - 11/05/2019 AccorHotels certified review
« Very good stay »

Excellent apartments and friendly service. Exceptional food quality. On the busiest days there was a lack of umbrellas in the beach area which meant having to find cover in the kids pool. The one thing that really needs to be worked is the breakfast. The queues in the World Eatery are ridiculous. It makes breakfast an inferno. People that are on the apartment buildings have too long a way to walk to the main restaurant or porterhouse so the world eatery is really the only option. But the place is way too small for the demand. Finally while the male maitre responsible for welcoming people is quite good and friendly, but the lady usually there is quite stiff and sometimes rude. She does work a lot of hours but it’s not the clients’ fault. These are the points that can be improved, but all in all a wonderful stay.

Scott Couples - 08/05/2019 AccorHotels certified review
« Good but so many children »

Second time staying in this hotel. The first time was my honeymoon and the hotel was not busy. This time we stumbled on the Dutch half terms and in a way it really ruined the trip but that’s our issue not the hotels. What I will say about the hotel is that in 2016 when you ordered a cocktail in the evening it was given in a nice glass very well made and of high quality. Now what has happened is the standards have slipped. Especially in the day bar. I understand plastic is needed so no glass can be broken by the pools - but the plastic glasses / cups are awful! Old cans worn out and of terrible quality. Something I expect in a Spanish 3 star resort not in a UAE 5 star resort. The bar staff by the pool are over worked and not supported well enough. Confusion controls the bar in the day and no fault of the staff. Having to juggle sun bed orders and people at the bar it’s too much for them to handle. The last night we decided to go to the beach front lounge bar for a last cocktail. We were sat down given menus. The place WAS NOT BUSY...we decided on our drinks and then chatted for a while. 25 minutes passed with no one asking what drinks we wanted. In the end I got so annoyed at the lack of service and care we left with no drink. As we walked out the lady who sat us down had the cheek to say thanks have a good evening. There is a link missing with the staff and the guests and this was aparent through my week stay here. From lunch time food to breakfast to dinners. At the end of the holiday I was worn out trying to make things in my head happy. I’ve never been to a resort before where I am left frustrated by the operating procedures and the way the resorts runs. Why open the pool side bar at 10 am when you don’t serve alcohol until 12? Why give out the sunbed push buttons at 10am when this is the case. Keep the bar closed and open a separate health bar for the juices etc. There are no where near enough sun shades on the beach. Also the roped off swimming areas - are they meant to actually have jelly fish nets attached to them because they do not! Individually the staff are so friendly and so helpful but I can’t quiet get my words out - collectively the resort doesn’t click for me as it did the first time I stayed here. Unfortunately I will not return to this resort. The rooms are good quality but they are now showing there age. In my one bedroom apartment I could not connect my phone to the speakers because the docking station was so outdated. The Bose speaker in the toilets had blown and did not work. The shower door leaked all over the outside floor when showering and generally the rooms are showing age compared to other hotels I have stayed in on the palm. This is not to say it’s not a good resort. It is. But for What I wanted and the experience I was wanting to return to - sadly it did not deliver. Previously the hotel was down to earth relaxed - you Have made many changes and additions that work. And some that do not work. The Laguna beach bar has no where near enough meat options. It’s trying to be something it’s not. Where’s the fantastic grill meat platter I had back in 2016? I’m rambling now. Overall a good resort but left my wife and me frustrated and disappointed more and more as the week went on.

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