Hotel - Mercure Kota Kinabalu City Centre
Mercure Hotel Mercure Hotel

Mercure Kota Kinabalu City Centre

3.5/5 258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ALLIANZ0.5 km / 0.31 mi ERNST & YOUNG0.5 km / 0.31 mi KPMG1 km / 0.62 mi PETRONAS10 km / 6.21 mi SHELL5 km / 3.11 mi
AXA1 km / 0.62 mi HSBC0.5 km / 0.31 mi MEDICINA CLINIC0.1 km / 0.06 mi QUEEN ELIZABETH7 km / 4.35 mi XEROX1 km / 0.62 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PRIVILEGE MEETING ROOM 95 m2 2 m 35 12 12 30 40
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room is equipped with broadband internet, flat screen TV, in room safe, mini bar, hair dryer, IDD, cable channel and rain shower

  • 310 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.0/5 AccorHotels Rating 1,872 reviews

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 258 reviews
Andrew K. Business - 12/11/2019 Confirmed reviews AccorHotels
« Could do much better. »

I specifically chose to stay at Mercure KK because it is part of the Accor group of hotels. I expected a certain level of service given that connection, but my stay shows that Mercure KK still basso e way to go to live up to the Accor reputation. On the day of arrival I was given a room with 2 single beds, even though I was travelling alone. No problems. When I got into the room, I saw that the TV was located in a physical partition between the beds and the sofa, and that the TV was facing the sofa. In other words, I could not watch the TV from the bed. I rang up reception to ask whether they had another room where the TV faced the bed. They said yes, and agreed to change my room. So far so good, and congratulations for their flexibility. They said they would bring up the key. I waited 10 minutes. No key. I called up reception and asked what was the reason for the delay. They said a colleague was on the way. I waited a further 5 minutes. Still no key. So I had to go down to reception and get the key myself. When I got to my new room, there was a cleaner waiting for the key to clean the room. I opened the door but the room was already cleaned and ready. Nobody could explain why there was a delay in delivering the key to me. The day before check-out, I asked for a late check-out, and was given a 1-hour extension. I asked if my key card needed to be re-charged, and was told no need. The next day as I came back to the hotel to check-out, I went to my room but the key card would not work; it had to be recharged. So I had to go back down to reception. To have the key card recharged. A waste of time and effort, and I was in a rush because I had a car waiting for me. The Accor hotels try to be environmentally friendly. So I hung my towel up on the towel rack because it did not need to be changed. But it was changed anyway. Why? Good points? Reception was very helpful in getting my boarding passes printed, even in the very late night. This was appreciated.

Anonymous Friends - 12/11/2019 Confirmed reviews AccorHotels

Friendly staff was the highlight. Great buffet breakfast. Rooms small but workable. Awesome showers. Power issue in the first day for a couple of hours.

Amy V. Families - 11/11/2019 Confirmed reviews AccorHotels
« Mercure Kota Kinabalu »

Pretty wear out. Welcome drink selection is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MISS V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mercure Team

Jun Business - 11/11/2019 Confirmed reviews AccorHotels
« Bad sound proof & bad security/privacy »

room beside is drinking and party the whole night. I can literally heard what they talking. some drunk guy with girl come and knock my door at 3.30 am. don't get a peaceful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUN WEI C., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards of the noisy guest next to your room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Nabila Families - 11/11/2019 Confirmed reviews AccorHotels
« lovely »

check-in was a breeze. room was clean. breakfast buffet was variety, warm and friendly staff

Pongsakorn Solo - 10/11/2019 Confirmed reviews AccorHotels
« A chain hotel located right in the city centre »

The pool with an awesome view. Service is overall awesome and better than a typical malaysian standard. The location is prime as it is within walking distance to all the attractions

K.f. L. Couples - 10/11/2019 Confirmed reviews AccorHotels
« Urgent maintenance on air conditioners »

The stay would be more pleasant if routine and proper maintenance is carried out on the air conditioners. Noticed there was no air blowing out of the air conditioners. Upon checking the air filters it was totally clogged with dust . Maybe it was not washes since the hotel started operation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to the air conditioner issue. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Rafidah Business - 09/11/2019 Confirmed reviews AccorHotels
« Work trip experience »

Excellent front desk, room cleaning, location and the staff.

Lee S. S. Business - 09/11/2019 Confirmed reviews AccorHotels
« Overnight stay »

The room was comfortable but had poor sound insulation. Because of the connecting door to the next room I could hear the noisy neighbours in the adjoining room so much so that at one point I had to shout to make them pipe down. The bathroom on the room on the other side was obviously located back to back with my bathroom as I could clearly hear the shower and tap whenever they were turned on, and this was particularly disturbing when it happened late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DR. LEE SU S., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to the noise issue. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Ismail R. Couples - 08/11/2019 Confirmed reviews AccorHotels
« Great Experience »

Everything was smooth from check in and check out. Staff was friendly, ever helpful & knowledgable.

Alextan Families - 04/11/2019 Confirmed reviews AccorHotels
« clean and good location »

The room are comfortable and location are good with walking distance to shopping mall and restaurants. But room 926 was a bit noise (can heard flight pass by) .

Marcus T. Business - 04/11/2019 Confirmed reviews AccorHotels
« Awesome stay with excellent staff!! »

Staff was friendly and courteous. Room was great. An overall pleasant experience.

Kate K. Families - 03/11/2019 Confirmed reviews AccorHotels
« Good stay! »

Friendly staff. Free minibar. Welcome fruit. Welcome drink coupons are only available on the ground floor. Good location. But the bathroom is a bit small.

Thomas C. Y. M. Families - 03/11/2019 Confirmed reviews AccorHotels
« good »

Was celebrating my son's wedding with family members and 7 of us were staying in 2 apartments in your hotel. We communicated with one of your staff, Maxwell and he was very efficient and helpful and accomodating. A great asset to your hotel. We were very happy to have spent a few days in Mercure.

Chin Business - 02/11/2019 Confirmed reviews AccorHotels
« Bad experience ever. »

This my 3time to book meecure hotel in kota kinanbalu for my company trip. During my recent booking, on 21/10-25/10, When I reach hotel is around 12pm+, the reception helping me to do early checking, when I check in the room, the toilet bowl water was very yelowish, and smelly . Also when I open the basin water , the water also yellowish. So I ask reception to arrange room change, and i drop my baggage to reception after work only collect the room card. We come back around 8pm+ to collect room card, when we go in the room, the room electric was not functions at all, so ww go down reception to check the card, and they told us the whole building power cut at the moment. Then I ask them why not inform when just now we collect the room card?? They inform us wait at the coffee bar and serve we drink, then we start waiting. Other guest also wait at lobby hall. Is almost 2hrs , the electric still not yet recover. Between this, the lobby light on off twice, i guess because the spare battery not enough already. So We request for refund, the reject , and said need to charge 1 night.it was so disappointed. We not even go in to the room , they ask for charges. But end up the manager approved for the refund request. But I haven receive any information for my refund request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to the communication on the power cut and also the condition of the toilet during your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Edison Solo - 01/11/2019 Confirmed reviews AccorHotels
« I had higher expectations »

Very poor soundproof

Our hotel has responded to the review
Our hotel has responded to the review

Dear LIONG YU L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mercure Team

Raj Couples - 31/10/2019 Confirmed reviews AccorHotels
« Average, not worth the price »

We came much earlier than our check in time. So we got our room upgraded for the se view and paid rm100. Upon entering, we had problem with the room door. Had to wait for the technician. Then noted the room had 2 twin beds whereas we requested for a queen bed. Waited again for the maintenance to come and settle it. Then there was power cut for an hour plus. Bathroom had very poor drainage causing water to be clogged. I find the parking system unique but it takes alot of time and patience. Apart from that, breakfast was good and the staffs were very helpful and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAVIVARMA RAJ R., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to the door and drainage issue as well as bed configuration in your assigned room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Srimathi Families - 31/10/2019 Confirmed reviews AccorHotels
« Amazing »

It was a good stay and the hotel is very customer friendly. The view from the room was spectacular, beautiful swimming pool and located at a very strategic place

Steph Friends - 29/10/2019 Confirmed reviews AccorHotels
« short stay »

quality mattress and environment but not the bathroom/toilet area. water flow is strong but flood at basin area after shower. small bathroom and toilet. overall is plus point but a lil disappointed with the bathroom, too small. and my friend said leaking sound and noise came up from bathroom area was annoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHEVE YEE L., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the leaking problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Ks L. Business - 29/10/2019 Confirmed reviews AccorHotels
« Inconsiderate Housekeeping Team »

My room door bell was rang by the housekeeping team at 9am in the morning when I was still sound sleep. I opened the door and asked what was the reason of ringing my door bell and I was amazed that the answer given was “Nothing, just checking”. I was absolutely gutted by this nonsense. I had not checked out, I was there for the weekend, why was there a need to ring the doorbell to check for nothing ?? I complained to the receptionist upon checking out but the receptionist just ignored me and proceeded to ask me “Was everything good?” I was left speechless. My complaint was ignored and the receptionist dared to ask me this question. Bravo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KOK SIANG L., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. We are terribly sorry for the incident with our Hosuekeeping and Front Office staff during your stay; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and to ensure a more professional approach is being used when addressing guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

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