Hotel - Mercure Tbilisi Old Town
Mercure Hotel Mercure Hotel

Mercure Tbilisi Old Town

4.5/5 433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Your meetings and events

Mercure Tbilisi Old Town Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM GORGASALI 70 m2 4 m 50 22 35 30 15
    • Flipchart
    • Meeting room
    • Day light
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 108 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 1,886 reviews

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tatiana C. Business - 11/09/2019 AccorHotels review
« Amazing! »

It was real pleasure to stay in the hotel! Starting from the perfect location and amazing hospitality of the staff it was absolutely comfortable and beautiful. I would highly recommend to my collagues and friends and definitely will return for loger stay. Thank you for your great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tetyana, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Jk Couples - 08/09/2019 AccorHotels review
« It was nice stay in clean and calm place in amazing location. »

It was our first trip to Tbilisi. Our stay was very nice because hotel was good and its location was amazing. Staff attitude is nice. Roof top Bar is very nice. Overall we will recommend everyone travelling to Tbilisi to stay in this hotel. We have only one concern about guest complaints, we have 2 complains during our stay and both of them were not solved. one of them was our door lock problem, we complained 3 times but staff didnt fix it and we couldnt double lock the room. because of that housekeeping staff opens the door in the morning while we were sleeping, it was uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junaid Aiko K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. We checked the lock and in case of locked from inside employee cards are not opening the door at all, We are sorry for this discomfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan SAHIN General Manager

Ronald S. Business - 04/09/2019 AccorHotels review
« Dr S. Ronald »

In General the hotel and service are okay, but the Room I got was very small with 2 single bad No upgrade was given / Don after my second stay at this hotel Meaning no special care for Accor members gold or platinum,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald S., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.Unfortunately during your stay hotel was fully booked and team members was not able to upgrade your room. Discount voucher was provide Welcome drink voucher was offered. Sparkles was done by Kristi Restaurant voucher 50 GEL was offered. According to our GOLD-PLATINUM members status, room upgrade is given UP ON AVAILABILITY(it is not oblige) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

David W. Families - 01/09/2019 AccorHotels review
« Smart Mercure well situated »

Everything was exactly as it should be. The hotel is smarter cleaner and more attractive than most in the Mercure chain that I have visited and therefore I was very pleased with it. The staff were friendly helpful and cooperative and I would thoroughly recommend this hotel. It is extremely well situated next door to the old town

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Karlis B. Business - 30/08/2019 AccorHotels review

Was very god

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karlis B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Friends - 25/08/2019 AccorHotels review
« A good base to explore the old town. »

Excellent breakfast. Helpful staff particularly housekeeping and catering. Due to a problem with our booking (NOT the fault of the hotel) I had to be given a put up bed. This was SO uncomfortable that I spent 2 nights sleeping on the floor. Unfortunately I don't think that the staff understood the problem. On our return later in the week the booking problem had been resolved and I had a very good 2 night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie-Louise T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Couples - 20/08/2019 TripAdvisor review
« the staff ruined it all »

Stayed for 2 + 4 nights , everything from room to location of the property was nice but its the human interface requires a serious look in . The reception team not well informed , the housekeeping not very diligent - doesn't clean the dustbins everyday , doesn't replenish tea bags and finally the room service is the one who doesn't understand what you order and argues with the guest .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Alexander Business - 19/08/2019 AccorHotels review
« Great stylish hotel with excellent service »

Nice new hotel with stylish design, perfect location and very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Ayman K. Families - 19/08/2019 AccorHotels review
« Ayman »

Excellent facilities and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayman K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mrs M. L. Couples - 19/08/2019 AccorHotels review
« Mrs Margaret L. »

Good food and a lovely clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Margaret L. Dear Steven L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Toni K. Friends - 18/08/2019 AccorHotels review
« Room pretty old, terrace was full of cigarettes »

The first Mercure i didnt enjoy staying at

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toni K., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Derrick Q. Solo - 18/08/2019 AccorHotels review
« Great location friendly & professional staff very comfortable »

Despite I had a bit of issue with the booking and payment during check in and out, the manager, Lika was able to remain calm and professional at all time. The rest of the staff including the receptions to porters are very professional and smiley at all time. I felt very welcome and can’t praised enough of this hotel. The location is so close to all attractions in old town Tbilisi and only take 20 minutes to the airport on a car in the morning. The room is super clean and tidy and well designed!! Love this hotel and looking forward to my next stay in few days time. Thank you Lika and her team of staff! Oh yes! As I had to check out very early like 5:30am, they were able to prepare a breakfast meal box when I checked out. So nice of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hwa Q. Yee, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Kaushik G. Couples - 18/08/2019 AccorHotels review
« lacking in customer service »

Stayed for 6 nights , the rooms were good however there are issues with housekeeping and general staff attitude . Bed sheets were not changed regularly / toilet dustbins not cleaned on daily basis / tea and shower gel not replenished on daily basis - had to request the hotel for them . Staff attitude needs to be changed , they cant under English properly and misunderstood my requirement - to top it all - he comes and argues with me - this incident has been flagged off to the DM . Overall the staff seems to be very casual in the reception - no greetings when we walk in , lack of information and behaving as if we were invisible .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaushik G., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Tatyana Business - 12/08/2019 AccorHotels review
« Perfect »

Beautiful Hotel, new nice room, best service and tasty breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatyana Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Friends - 10/08/2019 AccorHotels review
« I am very satisfied with my stay at Mercure Tbilisi Old Town Hotel. »

The staff were very friendly and the service was excellent. The room was wonderful too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Carmencita G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Abdulaziz K. B. Business - 10/08/2019 AccorHotels review

I am happy for staying in mercure hotel, a very clean, nice decoration and very expert and polite stafs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz Khatibi b., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Axel S. Couples - 06/08/2019 AccorHotels review
« Great location - very friendly staff »

Everything went super smooth. Great location, friendly and helpful staff. We were assigned a very pleasant room with view of the river and castle. Overall we received a very good service during our stay. Would definately come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Axel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Arthur Couples - 31/07/2019 AccorHotels review
« Very comfortable and clean room. »

Got upgraded without asking. Very clean and tidy. Breakfast was very good. Staff were polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Chun Arthur C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Beverly Couples - 26/07/2019 AccorHotels review
« Excellent rooms and service »

Great atmosphere. Beds very comfortable. Bathroom very modern and clean. Very elegant surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverly Ann Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Dr. O. Business - 24/07/2019 AccorHotels review
« Fusion of French and Georgian culture in Old Tbilisi »

Excellent location, friendly and diligent staff, nice weather. Delicious cusine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oleg, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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