Hotel - Mercure Tbilisi Old Town
Mercure Hotel Mercure Hotel

Mercure Tbilisi Old Town

4.5/5 421 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Your meetings and events

Mercure Tbilisi Old Town Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM GORGASALI 70 m2 4 m 50 22 35 30 15
    • Flipchart
    • Meeting room
    • Day light
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 108 rooms

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 1,795 reviews

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 421 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Nicholas C. Business - 08/07/2019 AccorHotels certified review
« Rated 4*? More like 5! »

Really well placed hotel on the river bank and on the edge of the old town. Charming and helpful staff, rooms that have been recently modernised. Good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Ppss Business - 08/07/2019 AccorHotels certified review
« Very comfortable, friendly and helpful. »

Very comfortable, friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Adam Couples - 07/07/2019 AccorHotels certified review

Great location, great staff, very clean and modern. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Cristina C. Solo - 06/07/2019 AccorHotels certified review
« Amazing staff! »

From the moment I walked in I was welcomed by the staff. They are celiac friendly and they have gluten-free bread and soy milk on their menu. Walking distance from everything. The hotel have their own taxi drivers that will organise a taxi to the airport. The SPA is amazing as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina V., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mr. L. Couples - 06/07/2019 AccorHotels certified review
« Good location but rooms not perfect »

Good location and very helpful straff. But The aircon worked only so-so and NO safe in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gunnar L., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.AC in room will be check, also probably you could not notice the safe,our safe is located in all room inside wardrobe. your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Shehzad Business - 03/07/2019 AccorHotels certified review
« The BEST in old town Tbilisi »

I stayed here for 3 nights, and I've been to some of the best restaurants but I have to say the food is amazing (well-done chefs!) SERVICE is impeccable! I didn't even have to say excuse me! they knew what I need, DIANA or DAINA you have done a great job! She even gave me a few tips not to pay extra to some of the taxi drivers who ask for a lot of money. keep it up. Will definitely visit the hotel again! . The entire team deserves an applaud! https://www.tripadvisor.com/ShowUserReviews-g294195-d84…-r68…-The_Old_Town_Restaurant_Garden-Tbilisi.html#

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shehzad G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Zj Z. Business - 29/06/2019 AccorHotels certified review
« Hospitality,clean room, and attention to details »

Excellent experience with the stay. Clean rooms, staff kindness, delicious breakfasts and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhi-Jie Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Rashid A. Solo - 26/06/2019 AccorHotels certified review
« Very customer centered Hotel team »

I had a lovely stay at the Mercure Tblisi and will stay here again on my next visit- i wish to thank Lika , kristina front office Andrei chef Shorena therapist Diana Server from Mercure. They went out of their way to ensure tgat I was comfortable and even arranged special Vegetarian dishes for me for Breakfast. They were always very approachable and had a v good team spirit and can do attitude whether it was to assist with an Iphone issue or special meal request or arranging Spa treatments timing which suited me. All was done in a good spirit. I highly recommend this Hotel to all for their Business or Holiday stay in Tblisi-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rashid Isa Rishi A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 26/06/2019 AccorHotels certified review
« Very good »

Lovely, spacious and well designed room in an excellent location. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Business - 24/06/2019 TripAdvisor review
« Great first trip to Georgia »

Great hotel and great staff....good food..I'd suggest being able to order food on the menu served at the roof top bar/restaurant on the main floor restaurant as well... AC was a bit of an issue..room never cooled on very hot days....even though someone attempted to remedy it...nonetheless...I would stay at the hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Y. Y. K. Couples - 23/06/2019 AccorHotels certified review
« Warm friendly service »

Staff understands guests' needs and are very helpful. They help with taxi and restaurant bookings. Great job! Hotel location is great, very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Khong Y., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Wethida T. Couples - 14/06/2019 AccorHotels certified review
« It was a good experience of staying in Mercure. »

Room was comfortable. F&B service was moderate and was need to wait a bit to have some approached. Culinary experience was ok as I went to The sky7 and the Old town the only thing was it took a bit too long to receive the food and chicken in garlic sauce (Sky7) was totally dry. The spa was okay for the service. The hotel location is the best nearby the tourist places. Overall is a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wethida T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Couples - 14/06/2019 TripAdvisor review
« Very good location and infrastructure »

The hotel is only one block from busy Tbilissi downtown where you have a variety of wine bar and restaurant. The rooftop is nice to have a drink and watch the sunset. The breakfast is generous. The room was perfect, and we appreciated the possibility of an early check-in. Great massage list. We really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Jenny Couples - 12/06/2019 AccorHotels certified review
« Wonderful hotel »

The staff were very efficient and attentive from the moment we arrived. Location of the hotel is excellent and within easy walking distance of local sights and restaurants. Our standard room was quiet, large with very comfortable bed and pillows. Buffet breakfast in the dining room or on the terrace was excellent. The bar upstairs gave a fabulous view of the old town. This is one of the best Mercure hotels we have stayed and I thank again the manager who was on duty when we arrived for her hospitality. I would have no reservation in recommending this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Fara M. Friends - 04/06/2019 AccorHotels certified review

Very nice Hotel in a great location. Very nice staff. All great. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Forogh M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Shira S. Families - 03/06/2019 AccorHotels certified review
« Great loction, very clean, helpful & Kind staff »

We realy enjoyed staying at the hotel! The staff was very Kind, proffesional and helpful. Winning loction, close to all of major attractions and restaurant. everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shira s., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Marco Business - 03/06/2019 AccorHotels certified review
« All good but SPA not usable »

Everything has been fine but you cannot turn on sauna and steamroom on demand because temperature will never be appropriate on time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. We will do our quick action concerning the Sauna and Steam room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Damir K. Business - 03/06/2019 AccorHotels certified review
« Acceptable »

In general was ok. But it was very uncomfortable to stay in a room where the mirror is missing. I don’t think the any of managers do not have mirrors in their own homes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damir K., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS. Unfortunately several our rooms are without big size mirror. Necessary notes added to your profile note, in future we do our best to have room with mirror. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Chris Friends - 30/05/2019 AccorHotels certified review
« My first weekend tour to Tblisi »

I had wonderful four nights in Mercure Tblisi. Spacious rooms, great people, an early check in I had not hoped for (thank you once again, Ana) and great food .. and wine. The hotel is three walking minutes from the Old Town, what more can one ask for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

K. Business - 30/05/2019 AccorHotels certified review
« Very pleasant stay »

I felt really warm welcome from the staff that they made custom made labelled wine with my name on it which felt they made efforts on that welcome gift. It was business trip and I don’t have lots of time to enjoy the facility but rooftop bat staff was also very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heehwan K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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