Hotel - Novotel Suzhou Sip
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Novotel Suzhou Sip Hotel

4.5/5 124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

INT'L EXPO CENTER0.1 km / 0.06 mi

Exhibition centre

INT'L EXPO CENTER0.1 km / 0.06 mi

Your meetings and events

Novotel Suzhou Sip Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LONDON FUNCTION ROOM 35 m2 3 m 25 18 18 20 20
NEW YORK FUNCTION ROOM 35 m2 3 m 25 18 18 20 20
ROME BOARD ROOM 36 m2 3 m 0 0 15 0 0
SHANGHAI FUNCTION ROOM 43 m2 3 m 35 20 20 30 30
PARIS FUNCTION ROOM 120 m2 3 m 90 40 40 60 80
LINGLONG BALLROOM 420 m2 6 m 350 100 100 250 250
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 3,241 reviews

Our guest reviews for
Novotel Suzhou Sip

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 124 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Gulan Families - 07/08/2019 AccorHotels review
« The odor is so bad in the toilet room and made the whole room smells bad. »

The front desk checked us in and out was very cold without any smiles. The concierge was very good and efficient. The room is well designed and decorated but the room and the beddings smells like mildewed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking time to post your feedback regarding your recent stay at Novotel Suzhou SIP. Regarding your feedback , we sincerely apologize for not meet your expectation. I have share your comments with our relevant departments,and we will continue to train our team members to continuously improve the quality of our services. Meanwhile,we're welcoming you to contact our Guest Service Manager if you have any questions during your stay, which we could make up for your experience. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

T. B. I. Families - 05/08/2019 AccorHotels review
« A Good Hotel next to EXpo and MRT Station »

It is a clean and good hotel, good location where the MRT exit is right next to the hotel (don't even need to cross the road). The chef I. charge of cooking noodles and frying eggs for breakfast has his hands full as he is I. charge both tasks. I presume he can't smile to the guess as either he is shy to communicate (with foreigners especially) or he is just too busy cooking. I. a cooler weather a short walk to the lake side and restaurants at Yuan Rong Square or Time Square is enjoyable but not I. summer (both Yuan Rong Square and Time Square are just one station away, could use the MRT too during summer).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our location and room made your visit enjoyable Regarding your feedback, I will share your comments with our kitchen team, and we will continue to train our team members to retain our high standard of service. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP I. the near future! Sincerely, Guest Experience Manager

Ck K. Business - 04/08/2019 AccorHotels review
« satisfied »

clean and comfortable, like to come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that you have a pleasant stay with us! Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Fenian Solo - 30/07/2019 AccorHotels review
« Quick Feedback on Novotel SIP service »

Mr Chris IP, Thanks to share this link for sanctification survey. Yes, I do have something to feedbac, but a little bit busy recently and forgot to email you. overall the service is quite good, highly acceptable. all employee is also quite friendly, good breakfast, convenient location, good room condition. I think I would like to stay there again once I back to SIP, no matter alone or with family. Only one small thing regarding the room arrangement. I always book Accor hotels via Official website wherever I travel. so I did same this time, and added one requirement that "strongly request for non-smoking room", I don't think it as a special requirement. However when I arrived, your concierge guy still arrange me at Level 6, which is smoking floor I learnt from level plate inside the lift. and it's true the whole floor smell bad, worse in room. Then I call service center immediately to complain and ask to re-arrange the non-smoking room for me. But superised your guys firstly explained to me that this floor is not smoking floor.... the level name plate supposed to be replaced but not done yet. I told her you can explain honestly, no worries, but no need to find an excuse for that.... it's useless most of the time. The customer feels you are cheating, since I saw the ashtry and matchbox on table, meaning the customer is encouraged for smoking in this room, secondly the smell really bad, like smoking just few minutes ago... since I'm rushing to leave for meeting with friends, I stopped the "explaination", and just request for room change. It's much better when I moved to level 3 after that. It's not a big issue, just wasting my few mintues on the explaination, but i'm sure you can do better to respect the customer requirement indicated on booking form. esp. for the loyalty customer, like me. Good luck. Fenian (Gr…) membership No.: 30…4192

Anonymous Business - 30/07/2019 AccorHotels review
« Excellent »

Reception desk did impressive service, especially your manager Ms Lu Yan, very polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our service made your visit enjoyable, I will share your comments with our Front Desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Monnete Business - 29/07/2019 AccorHotels review
« Lovely »

I really enjoyed every moment at the hotel and friendly staff indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.M., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that you have a pleasant stay with us . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Kakakakakak Solo - 25/07/2019 AccorHotels review
« Good hotel »

Everything is fine ,hotel service and hardware very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.J., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We're very glad that you have a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Miguel Business - 13/07/2019 AccorHotels review

Waiters do not speak english, the breakfast do not have enough variety of fruit, missing dragon fruit and food do not change very much at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. Regarding your feedback, we will continue to train our team members to improve their English communication skills and operation departments has encouraged to download the Conversation Translation App for further smooth communication. For the breakfast issue, there're 4 kinds of sliced fruits (include dragon fruit ),4 kinds of whole fruits,6 kinds of fresh juice,the varieties of which may changed regularly. I am sorry that we did not meet your expectation this time, please allow me to express my sincerest apologies. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Grâce C. Business - 13/07/2019 AccorHotels review
« Warm reception »

Extremely friendly front desk staffs, warm welcoming atmosphere. It was a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking time to post your feedback regarding your recent stay at Novotel Suzhou SIP. I'm very glad that you have a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Li Z. Business - 12/07/2019 AccorHotels review
« very nice hotel, as always »

friendly stuff, nice food and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Li, Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that you have a good stay with us! Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Nicolas S. Business - 06/07/2019 AccorHotels review
« Nice hotel, good location for business »

Room was clean and big. Breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vibol Nicolas S., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

A. Business - 02/07/2019 AccorHotels review
« vegetarian food »

Very less option for vegetarian. Should have at least some dishes in pure veg. rest all is fine & very good place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that you have a pleasant stay with us! Regarding your feedback on vegetarian food, we sincerely apologize for not meet your expectation. I have noted your preference in your profile and share your comments with our kitchen team,and hope we will work out the improvement of dishes. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Boseon Business - 01/07/2019 AccorHotels review
« Not so bad »

So so, humble towel in my room and not clean well, buffet is limited to, no various kind of dish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. Regarding your feedback , we sincerely apologize for not meet your expectation. I have share your comments with our relevant departments, and we will continue to train our team members to continuously improve the quality of our services. Meanwhile, we're welcoming you to contact our Guest Service Manager if you have any questions during your stay. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

S. J. Families - 01/07/2019 AccorHotels review

Suggestions: the towel could be more better quality and comfortable; the balcony is too dark and not clean enough, thought could be have some plants or make it more pleasant although it is a small place. The shining point of the service is the customer service team contact me through message in advance, which provide more convenience for me to arrange my family arriving matters. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP, and thank you so much for your kindly suggestion. Regarding your feedback , we sincerely apologize for not meet your expectation. I have share your comments with our housekeeping, and we will continue to train our team members to continuously improve the quality of room cleaness. Meanwhile,We're welcoming you to contact our Guest Service Manager if you have any questions during your stay. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Joseph Z. Couples - 21/06/2019 AccorHotels review
« Nice hotel but misleading reservation process »

The hotel was modern and rooms were very nice. Reservation process and check in should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking time to post your feedback regarding your recent stay at Novotel Suzhou SIP.Please accept my sincere apology for not meet your expectation this time. As explained to your personal email, the rate include breakfast will update according to the number of guests selected when place order,not by searching criteria.I will also reemphasize it to all of our relevant department talents to make sure we will explain to guest clearly next time. Mr. Z. ,thanks again for your kind feedback, and we sincerely looking forward to see you soon. Sincerely, Guest Experience Manager

Erik J. T. Business - 17/06/2019 AccorHotels review
« Short visit »

Had a short weekend before next place to work in Dafeng

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T. Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We're very glad that you have a pleasant stay with us! Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

T. C. Y. V. Families - 17/06/2019 AccorHotels review
« Pleasant, clean and good location »

An enjoyable stay with good service from reception, concierge, housekeeping and restaurant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that you have a pleasant stay with us! Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Betty Business - 10/06/2019 AccorHotels review
« Nice view and comfort room »

Overall is satisfied on my stay. Good location near the lake, nice view, good restaurants, nice staff. But the stay this time is not too well as the room didn't be tidy up all, the floor didn't clean up on the 2nd day of my stay, I still got the paper residue on the floor which I believe it's fall out when I tear the packing. The hair dryer didn't put back to the place even still plug on. The Iron still on the floor which I had been ironed my clothes a night before. Besides, I know there's a big meeting at the exhibition next to hotel, lots of people stay in the hotel, but it's too noisy at the lobby even at 10pm. And the control of the flow of people on the drive way is bad, so many poeple walking through even our car is drive through the path. I had been few times stay in this hotel, this time is the worst for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.W., Thank you for taking time to post your feedback regarding your recent stay at Novotel Suzhou SIP. We are very glad to know that overall you have a good stay with us. Regarding your feedback ,we sincerely apologize for the inconvenience caused. We understand that room cleanness and a quite environment are very importation to you.We have share your comments to our team, and will continue to train our team members to retain our high standard of service. Thank you again for your support, and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Business - 06/06/2019 TripAdvisor review
« Happy return to Novotel Suzhou »

Great hotel to stay, This is my third time staying with this hotel. It is very peaceful and clean hotel. The breakfast is simple but quite decent for a business trip stay. Location is not too suitable for tourists as it is far away from major tourist destination. However, it is perfectly fitted for my business trip in SIP area. Will certainly return again in my next trip.

F. Business - 03/06/2019 AccorHotels review
« good »

all the basic elements equipped for this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Wang, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

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