Hotel - Novotel Sorocaba
Novotel Hotel Novotel Hotel

Novotel Sorocaba Hotel

4.5/5 121 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Hotel location

Your meetings and events

Novotel Sorocaba Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ITU 17 m2 4 m 0 0 6 0 0
VOTORANTIM 34 m2 0 m 0 0 10 0 0
MAIRINQUE 43 m2 4 m 0 12 14 40 0
PIEDADE 43 m2 4 m 0 12 14 40 0
BOITUVA 84 m2 4 m 100 30 30 32 50
MAIRINQUE PIEDADE 84 m2 4 m 100 0 0 55 0
    • Screen
    • Flipchart
    • Videoconferencing
    • Meeting room
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Overhead projector
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 100 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,246 reviews

Our guest reviews for
Novotel Sorocaba

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 121 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 19/07/2019 TripAdvisor review
« Excellent location »

Convenient location to mall, restaurants, grocery store and interstate. Property was well maintained and staff very polite, helpful and multi lingual. Room could use a little maintenance but was suitable for a weekend stay. Food service was fantastic and quality of breakfast was very nice.

Family - 11/07/2019 TripAdvisor review
« Reception »

the reception left a lot to be desired, the attendants both at night and in the morning, could be more polite, do not say good night, good day and not good afternoon, and are not at all friendly at the time of check out and check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Host, we thank you for taking the time to write to us following your stay at the Novotel Sorocaba. We regret that the service did not live up to your expectations, so please accept our sincere apologies. Novotel hotels always want to provide the best quality of service in their stays; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality and service of our receptionists. Once again, we appreciate your comments and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our sincere regards Sincerely Edmar Thomas General Manager

Anonymous Business - 09/07/2019 AccorHotels certified review
« Nice and pleasant stay without any surprise »

The Novotel is the best hotel in Sorocaba, in my opinion. Rooms are clean, breakfast is good and it even comes with a gym. There is just one thing that pops up every time I am staying at the hotel: very lengthy check-in and check-out procedure...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ricardo O. N. Business - 07/07/2019 AccorHotels certified review
« Novotel Sorocaba - New and very well located hotel »

Out of all AccorHotels, Novotel brand is one of the best cost-benefit relation. Very good breakfast and dinner. They really have amazing dishes lead and prepared by Willy - an outstanding Peruvian chef. Very useful gym and an efficient car parking service. But there is an important room for improvement on the front desk service. Once I had a serious issue with my room door: I was locked outside of my room more than one hour just after my workout at gym in the ealy morning. The front desk lady was not prepared to solve the problem and on top of her lack of initiative she was very rude and disrespectful. Unfortunately I arrived late on my business meeting at that morning due to this room door issue. From my perspective, the main responsabilty is under the Novotel Sorocaba General Manager that leave a staff not preparered enought to do the right job. Very disapointed on that.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Ricardo bom dia. , Muito obrigado por ter se hospedado conosco e por seus comentários sobre nossa estrutura e serviços do Novotel Sorocaba. Sua opinião é muito importante para reconhecer a performance da equipe ou para direcionamentos quando necessário. Sobre o acontecido da sua porta, pode nos explicar o que realmente aconteceu? Pelo que entendemos o Sr. ficou esperando mais de uma hora para abir a porta, porem porque a recepção não fez sua chave ? não conseguimos entender. Peço desculpas pelo ocorrido e assim que tivermos a informação tomaremos as medidas necessárias. Nossa equipe estará sempre a sua disposição. Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Luis Business - 03/07/2019 AccorHotels certified review
« Excelent »

Great hotel, very good breakfast and amazing bedrooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Sarah Business - 03/07/2019 AccorHotels certified review
« every time i stay there i feel among friends »

Everything is clean, personnel is amazing. I was sick over the weekend and they even took the time to make me some herbal the without asking so i could feel better. is that personal touch that makes me come back every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Anonymous Business - 02/07/2019 AccorHotels certified review
« Overall it was decent. I did not stay at the Novotel since it was full and I was boked at the Ibis Budget. »

Experience at the Ibis Budget was decent. The room was very clean, the staff was very friendly and breakfast was ok. Having said that, I always stay at the Novotel and I was very upset to find out there were no available rooms. I would much rather stay at Novotel than Ibis Budget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Luisa S., Thank you for taking the time to tell us about your experience at the Novotel Sorocaba/ ibis budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ivan Business - 22/06/2019 AccorHotels certified review
« Nice hotel »

Nice hotel, well located. We have issues with registration and check out. They didn't have enough adaptors for using electronic devices for international guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Timo Business - 13/06/2019 AccorHotels certified review
« Good modern hotel in Sorocaba »

3 nights in the hotel. It was my second time and I am happy with it. Practical and clean. European style.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral www.accorhotels.com

Juan C. R. Business - 03/06/2019 AccorHotels certified review
« Excellent »

Great food, excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Juan, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Alexander B. J. Business - 01/06/2019 AccorHotels certified review
« Nice stay, kind staff »

Nice stay, kind staff, good food, gym quite good and fantastic location. Cleanliness could be bit better and parking some times with some delays in delivering the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ann C. Couples - 30/05/2019 AccorHotels certified review
« A stylish location with a warm friendly staff »

We enjoyed a restful and enjoyable stay at the Novatel with a lovely breakfast, clean stylish room, great location near local amenities and excellent live music. I would highly recommend it to anyone for business or pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ricardo O. N. Business - 28/05/2019 AccorHotels certified review
« Novotel Sorocaba »

Very well located hotel and I enjoyed the experience on Service. I would like to emphasize the attention and support from front desk team, mainly from Mrs. Patricia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ulisses V. Business - 23/05/2019 AccorHotels certified review
« Very nice experience. »

Very nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulisses, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Anonymous Business - 19/05/2019 AccorHotels certified review
« It was ok »

The bed was extremely uncomfortable. You really need better mattresses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Regards, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Departure30936022023 Couples - 19/05/2019 TripAdvisor review
« Comment »

The hotel has a great location, the services are excellent, the bar and restaurant are pleasant, the decor is very tasteful, the accommodation is fantastic providing well-deserved rest and relaxation and is good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, For our staff, your feedback is always welcome to always improve and / or to know when we are on the right track, we thank you for choosing Novotel Sorocaba for your stayed. Many thanks and always welcome. Sincerely Edmar Thomas General manager

Mike Business - 18/05/2019 AccorHotels certified review
« Comfortable, clean room, well appointed. Just what I was looking for. »

Staff was friendly and accommodating, breakfast buffet was very good, plenty of healthy choices. Also had dinner one evening in the restaurant which was also very good. This was my first visit to Sorocaba for business and I will plan to stay here again on future visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Anonymous Business - 09/05/2019 AccorHotels certified review
« Cleaning was very poor. »

Bathroom was dirty on the check-in. Bed sheets were stained. A bit disappointing. Definitely different from previous times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustavo, Thank you for sharing your feedback. We have informed our governance department of what happened in your room, we apologize for the service provided and we hope to welcome you back to our hotel soon and regain your trust! Regards, Sincerely Edmar Thomas General manager www.accorhotels.com

Ftc Solo - 06/05/2019 AccorHotels certified review
« experiencia boa »

experiencia boa

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Felipe, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Jorge Business - 03/05/2019 AccorHotels certified review
« Clean and comfortable stay »

Uneventfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates