Hotel - Novotel Sorocaba
Novotel Hotel Novotel Hotel

Novotel Sorocaba Hotel

4.5/5 127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Hotel location

Your meetings and events

Novotel Sorocaba Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ITU 17 m2 4 m 0 0 6 0 0
VOTORANTIM 34 m2 0 m 0 0 10 0 0
MAIRINQUE 43 m2 4 m 0 12 14 40 0
PIEDADE 43 m2 4 m 0 12 14 40 0
BOITUVA 84 m2 4 m 100 30 30 32 50
MAIRINQUE PIEDADE 84 m2 4 m 100 0 0 55 0
    • Screen
    • Flipchart
    • Videoconferencing
    • Meeting room
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Overhead projector
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.27 sq. ft. (25 m2) with all the comfort, convenience and modernity you need for an unforgettable stay. Desk, minibar, safe, closet, air conditioning, TV and a beautiful, spacious bathroom with a glass wall (lock optional) and much more!

  • 100 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,314 reviews

Our guest reviews for
Novotel Sorocaba

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Eduardo B. Business - 08/08/2019 AccorHotels review
« Good, could be better »

I discovered Novotel Sorocaba in January 2019 and really liked everything about it. We come to Brazil every month basically (from USA) and picked Novotel for our stay after the first good impression. I have been bringing other colleagues and we all liked our stay so far. Unfortunately, in this last stay, a few things happens. I’m my case, every time during my reservation, I request an iron and iron board to be in the room when I arrive, so I can get my shirts ready for the week (perhaps a different subject, but it’s really annoying sometimes not to have one in your room so you can use at anytime, as even when requested, it’s pick up the next day. So Incase you need again, you do need to request it again), and this time it wasn’t there. I didn’t realized and had to request in a hurry in the morning. The day before yesterday, my room/bed wasn’t made. I’m not sure why, gladly I still had a new towel that I could use. The colleague that travel with me and the VP that arrived a week later (we stayed almost two weeks) didn’t had blankets in their bed and spent the first night kind in the cold. In resume, I’m not sure what happened and why this mistakes/issues, but it’s simple things that could be avoided and raise the question if we should start looking for a new place when in Brazil. Moreover, usually we go to São Paulo on the weekends and stay at Pullman Vila Olímpia (amazing place), and there, they always upgrade me to the next room lever ( I’m gold member, going platinum after this week stay). At Novotel Sorocaba, I have stayed six times, about two weeks each time, and have never been upgrade to the executive floor. Not a big deal since the rooms are almost the same. But it’s a sign of appreciation. Hope this can help improve the quality and service of the hotel. Thanks, Eduardo

Anonymous Business - 01/08/2019 AccorHotels review
« Senior Market Development Manager »

The room was clean and comfortable. Breakfast was good and a wide variety of items were offered.

Lourival Business - 30/07/2019 AccorHotels review
« Poor cleaning standards at room and breakfast »

Bathroom was not clean at check in! I used to travel a lot around the world and have never seen something like that! After my complain, I was told it was not possible to clean it due to the time I arrived (10 PM). Bathroom floor was also not well cleaned. The room was not prepared for a new guest. Breakfast room had dirty tables (at 6 AM, beginning of service) and dirty glasses and orange juice jar. Very unpleasant and disappointing experience, unfortunately! It’s a shame since I have family in Sorocaba and need stay at hotels from time to time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lourival , Thank you for taking the time to tell us about your experience at the Novotel Sorocaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Curtis T. Business - 29/07/2019 AccorHotels review
« Only really two tiny complaints »

I thought this was a solid stay in a hotel. I appreciated the desk helpers speaking english, the room was excellent , except once I drank my instant coffee the first morning it was never replaced. The bathroom was easy to operate, and plenty of towels and hot water. The lobby and bar was nice except one night there was music coming from the restaurant that was way way above my volume - way too loud. The breakfast was pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curtis T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Megan B. Families - 29/07/2019 AccorHotels review
« Perfect »

Beautiful view over the city from the elevators. Comfortable rooms. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ricardo R. Couples - 20/07/2019 AccorHotels review
« The perfect stay with my lovely wife »

Everything was tidy and clean in a well organized, brand new, and cozy room. The room was fully decorated with heart balloons with family and couple photos hanging on strings attached to the balloons. To complete the beautiful moment a champagne, Salton, immersed in a ice bucket was waiting for us. Phrases recalling unforgettable memories were written in a glass wall with words highlighted in colored chalk turned the experience into one the most unique in our lives! Thank you Edmar and Suanne for all of this!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo R., We very much appreciate your comments regarding your stay at the Novotel Sorocaba. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Edmar Thomas Gerente Geral www.accorhotels.com

Chris Business - 20/07/2019 AccorHotels review
« facility nice, staff pleasant and accomodating »

nice...rooms are clean, staff were helpful...ie if I needed coffee early in morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Couples - 19/07/2019 TripAdvisor review
« Excellent location »

Convenient location to mall, restaurants, grocery store and interstate. Property was well maintained and staff very polite, helpful and multi lingual. Room could use a little maintenance but was suitable for a weekend stay. Food service was fantastic and quality of breakfast was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick, on behalf of all staff, thank you for informing us and communicating about our structure and services. You are always welcome. Sincerely Edmar Thomas General Manager

Family - 11/07/2019 TripAdvisor review
« Reception »

the reception left a lot to be desired, the attendants both at night and in the morning, could be more polite, do not say good night, good day and not good afternoon, and are not at all friendly at the time of check out and check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Host, we thank you for taking the time to write to us following your stay at the Novotel Sorocaba. We regret that the service did not live up to your expectations, so please accept our sincere apologies. Novotel hotels always want to provide the best quality of service in their stays; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality and service of our receptionists. Once again, we appreciate your comments and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our sincere regards Sincerely Edmar Thomas General Manager

Anonymous Business - 09/07/2019 AccorHotels review
« Nice and pleasant stay without any surprise »

The Novotel is the best hotel in Sorocaba, in my opinion. Rooms are clean, breakfast is good and it even comes with a gym. There is just one thing that pops up every time I am staying at the hotel: very lengthy check-in and check-out procedure...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ricardo O. N. Business - 07/07/2019 AccorHotels review
« Novotel Sorocaba - New and very well located hotel »

Out of all AccorHotels, Novotel brand is one of the best cost-benefit relation. Very good breakfast and dinner. They really have amazing dishes lead and prepared by Willy - an outstanding Peruvian chef. Very useful gym and an efficient car parking service. But there is an important room for improvement on the front desk service. Once I had a serious issue with my room door: I was locked outside of my room more than one hour just after my workout at gym in the ealy morning. The front desk lady was not prepared to solve the problem and on top of her lack of initiative she was very rude and disrespectful. Unfortunately I arrived late on my business meeting at that morning due to this room door issue. From my perspective, the main responsabilty is under the Novotel Sorocaba General Manager that leave a staff not preparered enought to do the right job. Very disapointed on that.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Ricardo bom dia. , Muito obrigado por ter se hospedado conosco e por seus comentários sobre nossa estrutura e serviços do Novotel Sorocaba. Sua opinião é muito importante para reconhecer a performance da equipe ou para direcionamentos quando necessário. Sobre o acontecido da sua porta, pode nos explicar o que realmente aconteceu? Pelo que entendemos o Sr. ficou esperando mais de uma hora para abir a porta, porem porque a recepção não fez sua chave ? não conseguimos entender. Peço desculpas pelo ocorrido e assim que tivermos a informação tomaremos as medidas necessárias. Nossa equipe estará sempre a sua disposição. Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Luis Business - 03/07/2019 AccorHotels review
« Excelent »

Great hotel, very good breakfast and amazing bedrooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Sarah Business - 03/07/2019 AccorHotels review
« every time i stay there i feel among friends »

Everything is clean, personnel is amazing. I was sick over the weekend and they even took the time to make me some herbal the without asking so i could feel better. is that personal touch that makes me come back every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Anonymous Business - 02/07/2019 AccorHotels review
« Overall it was decent. I did not stay at the Novotel since it was full and I was boked at the Ibis Budget. »

Experience at the Ibis Budget was decent. The room was very clean, the staff was very friendly and breakfast was ok. Having said that, I always stay at the Novotel and I was very upset to find out there were no available rooms. I would much rather stay at Novotel than Ibis Budget.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Luisa S., Thank you for taking the time to tell us about your experience at the Novotel Sorocaba/ ibis budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ivan Business - 22/06/2019 AccorHotels review
« Nice hotel »

Nice hotel, well located. We have issues with registration and check out. They didn't have enough adaptors for using electronic devices for international guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Timo Business - 13/06/2019 AccorHotels review
« Good modern hotel in Sorocaba »

3 nights in the hotel. It was my second time and I am happy with it. Practical and clean. European style.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral www.accorhotels.com

Juan C. R. Business - 03/06/2019 AccorHotels review
« Excellent »

Great food, excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Juan, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Alexander B. J. Business - 01/06/2019 AccorHotels review
« Nice stay, kind staff »

Nice stay, kind staff, good food, gym quite good and fantastic location. Cleanliness could be bit better and parking some times with some delays in delivering the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ann C. Couples - 30/05/2019 AccorHotels review
« A stylish location with a warm friendly staff »

We enjoyed a restful and enjoyable stay at the Novatel with a lovely breakfast, clean stylish room, great location near local amenities and excellent live music. I would highly recommend it to anyone for business or pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Ricardo O. N. Business - 28/05/2019 AccorHotels review
« Novotel Sorocaba »

Very well located hotel and I enjoyed the experience on Service. I would like to emphasize the attention and support from front desk team, mainly from Mrs. Patricia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

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