Hotel - Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

5.0/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

3M4.5 km / 2.8 mi BAYER7.5 km / 4.66 mi EMBASSY OF UAE4 km / 2.49 mi GENERAL MOTORS45 km / 27.96 mi IBM4.5 km / 2.8 mi L3 COMMUNICATION4.7 km / 2.92 mi SOLVAY10 km / 6.21 mi US ARMY AND MILITARY2 km / 1.24 mi
AIRBUS20 km / 12.43 mi DAELIM INDUSTRY5.3 km / 3.29 mi GENERAL ELECTRIC12 km / 7.46 mi GSK0.5 km / 0.31 mi JOHNSON AND JOHNSON0.5 km / 0.31 mi PHILIP MORRIS INTL4.5 km / 2.8 mi THYSSENKRUPP10 km / 6.21 mi

Exhibition and convention centre

COEX17 km / 10.56 mi

Your meetings and events

Grand Mercure offers the latest modern convention facilities: 2 meeting rooms boasting of cutting-edge audiovisual systems.

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CINTAMANI 1 30 m2 3 m 0 0 12 0 0
CINTAMANI 2 34 m2 3 m 0 0 12 0 0
    • Screen
    • Audio and video equipment
    • Lectern
    • Podium
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

  • 196 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 1,445 reviews

Our guest reviews for
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 233 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Henry J. Families - 06/08/2019 AccorHotels review
« Nice Vacation in Grand Mercure YongSan »

I had a great time with my family in Grand Mercure Yongsan. It was the first time to visit there, and I was impressed by the facilities. Nice swimming pool was very good, especially it was good to separate Lap swimmer and families. It makes adults enjoy their swimming freely. If I have another chance to stay, I will choose the hotel again without any hesitation. I'd like to ask one question. May I ask to add my stay record on my Accor account? jh… is my account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. We have already provided the points out of your recent stay into your LeClub membership account accordingly, please kindly double-check the account and let us know if there are any further inquiries. Once again, thank you so much for your recent stay and sharing your kind comments. Looking forward to welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Minyeong K. Couples - 06/08/2019 AccorHotels review
« The best suite hotel in Seoul »

Room was clean and neat. Room facilities, such as televisions, a speaker, and dining facilities are great for the perfect vacation. Other hotel facilities were also great

1801 M. Families - 30/07/2019 AccorHotels review
« Brilliance »

No single negatives

Keith Business - 30/07/2019 AccorHotels review

A wonderful experience staff were extremely pleasant and friendly. The best hotel experience I’ve ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. Looking forward to welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Katherine K. Couples - 29/07/2019 AccorHotels review
« Excellent hotel, disappointed by miscommunication »

We enjoyed staying at the hotel, it is well-appointed and has great amenities, but I was disappointed by a miscommunication and subsequently, no effort to rectify this. When we checked in, we were told that breakfast for the 5 mornings of our stay was 40,000KRW for 1 person. At check out, I was told this was 40,000 KRW daily for each person (i.e. 200,000KRW). This substantial difference shocked me, and when I spoke to staff about it, it was dismissed. Additionally, I passed on a receipt indicating that our hotel had been prepaid. I was charged again for the hotel on check-in. I attempted to discuss this also, and was also dismissed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. K., Warm greetings from at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you for choosing us for your honeymoon and taking your precious time to share feedback with us. I do appreciate for your candid feedback and apologize if there was the confusion. I would like to explain you in regards with the breakfast charges from your recent stay. As our front desk agents already explained you through the emails by replying your inquiries, the breakfast charges is KRW 44,000 per person per day at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and it has confirmed with you upon check-in that the breakfast at the lounge for 2 adults for 5nights to be added. We have double-checked that your reservation was room only and no breakfast was included. Due to the reservation condition, the accommodation charges has pre-paid prior to arrival and you have settled for the incidental charges only upon check-out and there was no double-charged amount found. Also, I am afraid that there might be misunderstanding with the deposit since we generally take the pre-authorization as deposit upon check-in and that pre-authorized amount has cancelled when you have settled the bill upon check-out. Should you require any further assistance, please kindly contact me through ky… I once again would like to thank you for staying with us and I hope that you have enjoyed our gorgeous superior suite room upgrade and made lots of wonderful memories from Seoul. Best regards, Jennifer Song Duty Manager

Hyoseo H. Couples - 23/07/2019 AccorHotels review
« Thank you for warm- welcoming »

Hotel staffs are very kind when I checked in. Even so many people are crowd during check in tiem , they guided me to special lounge for personal check in / I went to hotel for my bf's surprise party and hotel staff gave me a mini cake for our celebration. thank you for all staff and special thanks to the one manager at the ground floor who assist my check in. She gave me a special hand writing card which gave me so big impression to me. I don't remember her name but I want to go there again for her . Thanks.

Shaikha A. Families - 20/07/2019 AccorHotels review
« Amazing »

This is my third time staying at this amazing hotel. One of the things we like the most is the highly professional friendly staff.

Rm 2. Families - 15/07/2019 AccorHotels review
« Ms fr 2301 »

From check-in to check-out, every staff member who met was very good. Their hospitality, assistance with transportation and local practical information made my family trip very enjoyable. The room is spacious and the equipment is neat and tidy. My kids like it very much. There are suitable for my family and kids. As for the food there, it is also very suitable for my family. I will visit Seoul again next time and stay there again. Except Ethan from front office and Edwin from concierge, I have not yet remembered the names of every other excellent staff, it is so pity! I hope next time have the opportunity to thank them all again!

N. N. Families - 08/07/2019 AccorHotels review
« Wonderful stay! »

We absolutely loved our stay at the Grand Mercure. Everything was amazing - the food, the room, the service! Beds and linens were extremely comfortable. Excellent location in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Anonymous Business - 05/07/2019 AccorHotels review
« Good staff »

It was overall good, recommend to have more western TV channels. And better croissant at breakfast, breakfast coffee is not so good. Soft boiled eggs were perfect. Very good staff from reception to room cleaners.

Anonymous Families - 03/07/2019 AccorHotels review
« Amazing »

Very new and nice facilities everywhere in room, very good books in the shelves also.

Gary S. Business - 01/07/2019 AccorHotels review
« Impressive hotel, with attentive staff, exceeded my expectations »

Exceptional. Friendly staff, who obviously want to please their guests. Attention to detail second to none (and I stay in lots of hotels each year). As an example, the housekeeping team didn't just clean the room, they would ensure that the shower temp setting and the angle of the showerhead was placed in the same position after cleaning every day! The room was always spotless and they were very quick to clean it after the "clean room" light was switched on, even in the afternoon at weekends. When I was waiting for a lift a staff member noticed that it would be quicker for me to call one on the other side, so she called it and pointed that out for me- a small point but it shows that she was thinking about my convenience instead of just walking past. Reception staff were helpful and friendly. Internet access was slow - fixed by Jack who supplied a mobile internet connection so I could work without difficulty. Even the monitors at the reception desks are below the surface, so they do not present a barrier between the customer and the receptionist. I have booked to stay again in August as I was very happy with this stay.

Sean Couples - 27/06/2019 AccorHotels review
« unparalleled »

best hotel experience in my life.

Kevin Couples - 25/06/2019 AccorHotels review
« Excellent service! »

Great experience and service that exceeded expectations. Will stay again.

Anonymous Families - 21/06/2019 AccorHotels review

It was a perfect staying, one thing is the baby cots were confusing, otherwise all was good

Veronica K. Families - 19/06/2019 AccorHotels review
« The best »

My experience was really great especially Mr. Jin K. and other staffs were extremely friendly and provided best services possible during our stays.

Alex M. Business - 03/06/2019 AccorHotels review
« Great service »

Staff was so accommodating especially with my pet dog. They had the room prepared with everything we needed. The staff was also very professional and nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Yuncheol Couples - 01/06/2019 AccorHotels review
« Fantastic stay »

All staff were so kindly and nice especially club lounge staffs. Also i was satisfied with the breakfast and lounge service as well. This is one of my favorite hotel i love it!

C. J. H. Business - 27/05/2019 AccorHotels review
« Excellent »

More than expected in terms of foods and comfortability

Liz H. Couples - 23/05/2019 AccorHotels review
« Beautiful. Dedicated service. »

Very good. Rooms extremely comfortable. Windows could be cleaner.

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