Hotel - Novotel Pekanbaru
Novotel Hotel Novotel Hotel

Novotel Pekanbaru Hotel

4.0/5 236 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

BANK MANDIRI5 km / 3.11 mi BRI7 km / 4.35 mi GARUDA INDONESIA7 km / 4.35 mi IKPP60 km / 37.28 mi PEMPROV RIAU7 km / 4.35 mi RAPP60 km / 37.28 mi SURYA DUMAI8 km / 4.97 mi UNITED TRACTOR5 km / 3.11 mi
BCA7 km / 4.35 mi CHEVRON PACIFIC7 km / 4.35 mi HALLIBURTON90 km / 55.92 mi PEMKO PEKANBARU7 km / 4.35 mi PERTAMINA7 km / 4.35 mi SCHLUMBERGER90 km / 55.92 mi TRAKINDO UTAMA5 km / 3.11 mi

Exhibition centre

MTQ15 km / 9.32 mi

Your meetings and events

Our 980 m² (10,549 sq.ft) Grand Ballroom is ideal for accommodating big conferences and wedding events. Our professional team is able to provide a tailor made experience to ensure the success of your event.Our experienced team is on standby to help ensure the success of your event.Our modern Audio Visual equipment is able to suit different requirements, while our stylish meeting rooms, will help ensure the success of your events.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MELATI 2 53 m2 2 m 58 30 36 36 20
MELATI 3 53 m2 2 m 58 30 36 36 20
MELATI 1 53 m2 2 m 58 30 36 36 20
MAWAR 1 93 m2 2 m 140 45 54 80 60
MAWAR 3 93 m2 2 m 140 45 54 80 60
MAWAR 5 93 m2 2 m 140 45 54 80 60
MAWAR 2 93 m2 2 m 140 45 54 80 60
MAWAR 6 186 m2 0 m 0 0 0 0 0
NOVOTEL GRAND BALLROOM 980 m2 8 m 1500 160 200 900 1050
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our modern, comfortable rooms feature amenities such as key card lock, electronic safety box, WiFi access, 40" LED TV, satellite TV channels, hair dryer, rain shower, IDD telephone line, minibar and coffee and tea making facilities.

  • 150 rooms
  • 55 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 1,694 reviews

Our guest reviews for
Novotel Pekanbaru

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 236 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Novinovinovi Business - 11/11/2019 Confirmed reviews AccorHotels
« it was a pleasant stay »

It was enjoyable and pleasant stay. Staffs are helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novi Miss K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Catur W. M. Business - 11/11/2019 Confirmed reviews AccorHotels
« overall satisfied »

The food is good, room is ok, but the towel need to replace because looks not ok

I. Business - 11/11/2019 Confirmed reviews AccorHotels
« Good to stay for transit or for continueing the journey »

Its a good place to stay close to heart of city and especially there shopping center to fullfill your daily need.

Hendry E. Business - 11/11/2019 Confirmed reviews AccorHotels
« warm welcome »

i always feel welcome for my stay at novotel pekanbaru. all the staff are friendly and helpful

Fifi Business - 10/11/2019 Confirmed reviews AccorHotels
« I feel comfortable staying at Novotel Pekanbaru. »

The hotel provides good service starting from the security who welcome you, the front office who process the registration, the room is clean, the breakfast has many options and the tastes are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fifi A., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Anonymous Business - 09/11/2019 Confirmed reviews AccorHotels
« good »

Washbasin was blocked. Empty food bowl was not removed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edy S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Ferhat P. B. Business - 07/11/2019 Confirmed reviews AccorHotels
« Mr »

Keep it up for the good services

Tomo Families - 06/11/2019 Confirmed reviews AccorHotels
« Good service »

Anything was good, except the process when check in and check out, ive wait too long

Dhani W. Business - 06/11/2019 Confirmed reviews AccorHotels
« Enjoyable »

Comfortable room and location near of enjoyable places such as shopping mall and restaurants

Christopher O. Business - 06/11/2019 Confirmed reviews AccorHotels
« Conducisive environment for relax or leisure. »

1) Pleasant stay. Variety of food. 2) Housekeeping need to replenish the room daily with tea /coffee / water / showel gel etc as some day no.

Andina Couples - 06/11/2019 Confirmed reviews AccorHotels
« Standard »

We booked the room 1 months before we came. And we arrived at the hotel at 4.30 pm and the room is not ready yet! Besides, the receptionist in the front desk named Kevin is not friendly. So me and my husband needed to wait a moment while he was busy talking with the cleaning service to prepare our room. The room is nice, standard with the facilities, but the amenities is prepared for 1 person, meanwhile we came both. And the receptionist already know that we came to the hotel as a couple. The breakfast is outstanding. Many varieties and delicious food. The wifi connection is great, the location is also strategic, next to Mall.

Adhi S. Business - 04/11/2019 Confirmed reviews AccorHotels
« Fairly good for business stay »

was good, except that I could not record my stay in my accor plus gold...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adhi S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Tjhin F. M. Business - 30/10/2019 Confirmed reviews AccorHotels
« NICE ROOM »

The room is good. clean, and also good amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tjhin F., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Pekka P. Solo - 15/10/2019 Confirmed reviews AccorHotels
« European brekfast bakon,beans &cheese. Breath ,porridge and yogurt....missing total »

lot of people from europe why not breakfast and food for our bellies and taste? Some option must have....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pekka Antero P., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Dodol Business - 12/10/2019 Confirmed reviews AccorHotels
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Titus N. D., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Pon Business - 09/10/2019 Confirmed reviews AccorHotels
« Great!! »

Great. It suppose to be 10. However, a bit dissappointment because of The table for accor members priority is empty. No one attends it. I believe the table shouldn't be empty for Novotel class of Accor group hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poniman .., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

A. Business - 07/10/2019 Confirmed reviews AccorHotels
« EXCELLENT »

COMFY AND WARM

Adm Couples - 06/10/2019 Confirmed reviews AccorHotels
« Mr. »

Excellent hospitality and good evironment

Naresh K. Business - 30/09/2019 Confirmed reviews AccorHotels

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naresh K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

A. Solo - 29/09/2019 Confirmed reviews AccorHotels
« Average »

I have been stayed with Novotel PKU close to 10 times in the past 2 years plus and I have noticed that the service is deteriorating each time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afrianty A., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

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