Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

4.5/5 830 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GAUGUIN 30 m2 3 m 30 14 30 12 1
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Office
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Fine Cuisine
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Bidet
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings
4.6/5 AccorHotels Rating 4,062 reviews

Our guest reviews for
Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 830 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 02/11/2019 Confirmed reviews AccorHotels
« Agradable »

Todas las expectativas satisfechas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benilda P., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Horacio-arg Couples - 12/10/2019 Confirmed reviews AccorHotels
« Comfortable, clean, peaceful »

Its location is great. Clean everywhere, good breakfast, comfortable beds and toiletts, personnel always kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Horacio G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Jack Business - 25/09/2019 Confirmed reviews AccorHotels
« Very Good Experience »

It was very pleasant. Staff was very polite and helpful. The hotel is very well situated and our room had a great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iakovos V., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Arno Couples - 13/09/2019 Confirmed reviews AccorHotels
« Mixed feeling »

Excellent location BUT: Room was not clean (dust) ventilation in the bathroom does not allow to remove condensation Breakfast choice could be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arnaud Pierre Florentin F., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Anonymous Business - 08/09/2019 Confirmed reviews AccorHotels

Walls very thin, lot of noise, no warm airconditioning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Turra T., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 19/08/2019 Confirmed reviews AccorHotels
« Lovely experience »

It was very enjoyable overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Telmo Daniel R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

I. C. Business - 19/08/2019 Confirmed reviews AccorHotels
« Pretty location on Rio Del Plata »

Hotel was in a very central location, near to some great restaurants and shopping. The room whilst small was comfortable. Would have preferred a view of the River/Ocean but my room was at the back facing the Sheraton. Breakfast was first class and staff extremely friendly. I wouldn't hesitate in recommending this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. I., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Neivas O. Couples - 19/08/2019 Confirmed reviews AccorHotels
« Very pleasant experience »

All the people that works at Mercure Punta Carretas was very nice to me and my wife, providing us with a pleasant staying at the hotel. The localization is excelent if you are going to Montevideo for the first time. I really recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neivas O., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Lorena S. R. Couples - 14/08/2019 Confirmed reviews AccorHotels
« Perfect customer service »

The first good impression I had was with the customer service when I sent an e-mail asking for some help. I wanted to make a surprise for my boyfriend and they not only printed the letter I sent but also made a beautiful cake to leave on the room once we checked in. They also were very kind and worried about us, and offered a service about the transfer from the airport to the hotel. We had a very good impression about everything. Was everything super clean, the shower was perfect. The location of the hotel even better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

F., M. Couples - 12/08/2019 Confirmed reviews AccorHotels
« Best friendliness in Montevideo »

Very dedicated staff in a very admirable location in Montevideo. Mercure standard of treatment, for accommodations and services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Sílvia M. Business - 01/08/2019 Confirmed reviews AccorHotels

Great location, clean, quiet and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia M., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Wayne H. Business - 31/07/2019 Confirmed reviews AccorHotels
« Great staff, great location, bed is too hard »

The two staff at check in were really great, they made my staff wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne H., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

D. Business - 29/07/2019 Confirmed reviews AccorHotels
« good hotel to stay in Montevideo »

located in the Ramba, just close the street and you see La Plata river. Behind the hotel there is shoping center, entrada just on the right side of Sheraton. And also a good restaurant nearby named La PERDIZ. Room is not big but ok, breakfast is acceptable with coffee and hot milk. But to go the center, have to call taxt or using UBER although it is not expensive. One thing more: arrival early near noon and very tired, a lady in the front desk named Shirly just very kindly arranged early check-in, which is appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wu D., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Nahum R. Business - 27/07/2019 Confirmed reviews AccorHotels
« Outstanding customer service!! »

I havent before been to Mercure hotel and I have to say it susprised me positively. The frontdesk guys are really nice and helpfull. The room is spacious and clean. Wifi works well. A many thanks to Jose from the frontdesk who assissted me during my stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nahum Michael R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Mp Business - 17/07/2019 Confirmed reviews AccorHotels
« As usual feeling at home »

Satisfaction guaranteed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco P., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Beatriz Couples - 11/07/2019 Confirmed reviews AccorHotels
« Excelente staff »

The staff is very well prepared and the coffee area is nice as well! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatriz F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 07/07/2019 Confirmed reviews AccorHotels
« Ok »

Basic hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren L., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. The Hotel has a courtesy GRAB & GO service at La Jolie Bar, where you can enjoy home-made croissants and fresh coffee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Rogerio Couples - 04/06/2019 Confirmed reviews AccorHotels

Everything okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Francisco C. Business - 31/05/2019 Confirmed reviews AccorHotels
« Excellent experiencie »

Building, Staff & Services are outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Rafael C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Chris Solo - 27/05/2019 Confirmed reviews AccorHotels
« pre tty good but only there short time »

The room was a little cramped the bed was very comfortable pillows were a little hard. The lighting was a bite poor. bathroom was good. It was pretty quite bearing in mind that it was a Friday Night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher John S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Mercure Hotel Montevideo has three different categories of room, they have different view and size. Please let us know when you will be back to Montevideo and we will accommodate you under your preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates