Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

4.5/5 799 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Montevideo Punta Carretas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GAUGUIN 30 m2 3 m 30 14 30 12 1
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Office
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Fine Cuisine
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 40 rooms
4.6/5 AccorHotels Rating 3,745 reviews

Our guest reviews for
Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 799 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Beatriz Couples - 11/07/2019 AccorHotels certified review
« Excelente staff »

The staff is very well prepared and the coffee area is nice as well! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beatriz F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 07/07/2019 AccorHotels certified review
« Ok »

Basic hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren L., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. The Hotel has a courtesy GRAB & GO service at La Jolie Bar, where you can enjoy home-made croissants and fresh coffee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Rogerio Couples - 04/06/2019 AccorHotels certified review

Everything okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Francisco C. Business - 31/05/2019 AccorHotels certified review
« Excellent experiencie »

Building, Staff & Services are outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Rafael C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Chris Solo - 27/05/2019 AccorHotels certified review
« pre tty good but only there short time »

The room was a little cramped the bed was very comfortable pillows were a little hard. The lighting was a bite poor. bathroom was good. It was pretty quite bearing in mind that it was a Friday Night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher John S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Mercure Hotel Montevideo has three different categories of room, they have different view and size. Please let us know when you will be back to Montevideo and we will accommodate you under your preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 18/05/2019 AccorHotels certified review
« Pleasant and Comfortable »

My first time to stay at the property was pleasant. The staff were all extremely friendly and accommodating. The room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Claudio, N. J. Couples - 15/05/2019 AccorHotels certified review
« Good location in Montevideo »

Great location, clean hotel, a little outdated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudio S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Mark F. Couples - 09/05/2019 AccorHotels certified review
« The BEST Accor hotel I stay in »

Another amazing stay here. Shirly on the front desk is so lovely....an absolute asset to the hotel. Adriana at breakfast is the best. In fact every staff member we have ever met at this hotel are excellent. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Linda W. Couples - 28/04/2019 AccorHotels certified review
« Great staff »

Relaxing stay. I am a Fairmont colleague and found your front desk staff to be excellent. I only wish you had a more inviting lounge or bar Linda w.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda w., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Plaese let us know when you return, I will love to meet you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Carolina Couples - 25/04/2019 AccorHotels certified review
« Nice and small hotel with great location »

I enjoyed the 2 days stay I decided to have in Montevideo. This hotel is small but has functional spaces, the room I stayed had an outstanding view of the river and a beautiful terrace. It definitely made me think of returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Carolina G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Andra M. Couples - 21/04/2019 AccorHotels certified review
« Agradable »

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andra M., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Dr. M. L. D. S. Couples - 30/03/2019 AccorHotels certified review
« Dirty toilette. »

When my wife and I arrived at our room, she noticed a dirty toilette. At that moment, we decided to leave the hotel. In addition, the room was ill cleaned and that was enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio De S., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Fabrice Business - 18/03/2019 AccorHotels certified review
« professionnal...as usual »

if you are looking for an hotel well located, with the Rambla view, Mercure is for you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabrice B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Freddy C. Business - 03/03/2019 AccorHotels certified review
« very good »

Was a pleasant place to stay, clean, neat, very nice staff. Only one recommendation do not use the Hotel phone service is ridiculously expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Freddy C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Following your comment about the charge for the local calls we are starting to add complementary local calls service to our guests. We are about to implement the system, we hope to be ready on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Dr. M. L. D. S. Couples - 26/02/2019 AccorHotels certified review
« Dirty toilet and badly cleaned room. »

My wife and I arrived to the hotel on February 13th, around 2 pm. Upon entering the room, we notice that the toilet vase was dirty. In addition, the bed was ill arranged. That raised doubts about the cleaning standards of the hotel and we decided to check-out just after we returned from a lunch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marinalva S., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Richard B. Solo - 22/02/2019 AccorHotels certified review
« Extremely satisfied »

I was upgraded and, although arriving after the normal time for doing laundry, the hotel provided me with a rapid laundry service. As I was a returning visitor I was warmly greeted as an old friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Matthew Couples - 20/02/2019 AccorHotels certified review
« Very comfortable hotel in a good location on the beach »

We were treated very well and the staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew W., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

M.t. Solo - 20/02/2019 AccorHotels certified review
« Great place To rest »

I asked for a quiet room and it was very peaceful after a long way from Europe. Shirley is super nice and helpful. I had To find an adaptator quickly and she helped me naturally. The breakfast is very complete and the staff very kind. I didn t see the housekeeper and her team but the work was great. I strongly recommand. Thanks again Melissandre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissandre T., Bonjour! Selamat Siang! We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ilana Gateno Gerente General

Igor L. Business - 17/02/2019 AccorHotels certified review
« Fits me ! »

Short visit with excellent experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor L., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 15/02/2019 AccorHotels certified review
« excellence »

Super friendly welcoming attentive and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elcio K., We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

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