Hotel - ibis budget Surabaya Diponegoro
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Surabaya Diponegoro

4.0/5 391 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BCA DIPONEGORO0.4 km / 0.25 mi DPW NASDEM1 km / 0.62 mi GRAHA PRODIA0.3 km / 0.19 mi JASA RAHARDJA1.7 km / 1.06 mi MANDIRI BANK0.1 km / 0.06 mi PLAZA TELKOM3.1 km / 1.93 mi PT TASPEN1 km / 0.62 mi SHERWIN WILLIAM10 km / 6.21 mi
CIMB DIPONEGORO0.6 km / 0.37 mi GARUDA AIRLINES2.8 km / 1.74 mi GRUNDFOS IND12 km / 7.46 mi LION AIRLINES2.6 km / 1.62 mi NOKIA SOLUTION0.2 km / 0.12 mi PT FUJIFILM3.9 km / 2.42 mi SCHENKER PETROLOG2.2 km / 1.37 mi

Exhibition and convention centre

JX INT CONVENTION8.2 km / 5.1 mi

Your meetings and events

Located on the rooftop, our spacious 70 m² meeting space features a high ceiling and modern Audio Visual equipment. It can host up to 65 guests Theater style. Our professional team is on standby to ensure the success of your event.

ibis budget Surabaya Diponegoro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BROMO 35 m2 3 m 25 15 12 18 0
SEMERU 70 m2 5 m 65 35 45 36 48
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

  • 138 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 28 reviews

Our guest reviews for
ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 391 reviews
Aditya J. Solo - 17/08/2019 AccorHotels review
« A Nice Stay »

A comfort room with affordable price. The hotel is very clean, the hot water worked perfectly.

Natanael Business - 01/08/2019 AccorHotels review
« CUKUP »

Another typical budget hotel

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Natanael Bagenda yang terhormat, Terima kasih Anda telah meluangkan waktu untuk mengisi survey online dari kami dan membagi komentar bahwa Anda cukup untuk tinggal Hotel ibis budget Surabaya Diponegoro, istilah cukup ini semoga dalam artian yang positif dimana Anda cukup puas. Point yang Anda berikan cukup baik, dari mulai efisiensi check in dan check out, dan keramahan staff kami Hanya dalama hal akomodasi, atau kamar yang Anda tempati tidak memberikan kesan yang menyenangkan dari point yang Anda berikan, untuk hal ini kami mohon maaf yang setulusnya. Kami sangat senang apabila Anda mau berbagi hal yang menjadikan pengalaman Anda tidak menyenangkan selama Anda menginap di ibis budget Surabaya Diponegoro, seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu yang menyukai pengalaman mereka selama tinggal di hotel ini. Salam hormat selalu Michael Frank - General Manager

Nabila Couples - 31/07/2019 AccorHotels review
« Overall i satisfied with all services »

Comfort but the shower in the bathroom didn't work perfectly. Hot water would be very hot water. And the hotel wasn't providing any toothbrush and toothpaste

Our hotel has responded to the review
Our hotel has responded to the review

Dear UZDATUN N., Thank you so much for taking the time to tell us about your experience at the ibis budget Surabaya Diponegoro. the rating given is very positive, I am sorry reading that you have a problem with hot water, please allow me to express my sincerest apologies. Room amenities we will upgrading, to ensues all room equipped with proper bath room amenities. Department involved has informed directly regarding this issues , since your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Frank - General Manager

Michael Friends - 29/07/2019 AccorHotels review
« Mr »

Satisfy

Our hotel has responded to the review
Our hotel has responded to the review

Bapak WENNY T. yang terhormat, Kami sangat berterima kasih atas kesediaan Anda mengisi online survey dari kami, Rating dari Anda mengenai kunjungan Anda di ibis budget Surabaya Diponegoro. sangat positif. Hal positif ini segera kami bagikan kepada staff di seluruh Departemen, bagi kami komentar dan rating dari Anda menjadi motivasi tersendiri karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Michael Frank - General Manager

Alice B. Families - 08/07/2019 AccorHotels review
« 10 hours sleep »

Thank you ibis, you upgrade my room to 3 person capacity. Because I ask about twin beds no smoking room, but they didnt have room available

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALICE b., I would like to sincerely thank you for staying with ibis budget Surabaya Diponegoro and for taking the time to share your experience during your stay. Your positive experience during your stay and the staff upgrading room to 3 (three) person capacity, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. All staff of ibis budget Surabaya Diponegoro are looking forward to welcoming you back in the near future. Sincerely, Michael Frank - General Manager

Prasetia G. Couples - 05/07/2019 AccorHotels review
« Worth the price »

Overall very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Prasetya G., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your feedback regarding your stay at the ibis Budget Surabaya Diponegoro… It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

Solo travel - 21/01/2018 TripAdvisor review
« good deal »

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

tcy686 Family - 04/12/2017 TripAdvisor review
« Poor check-in service »

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

Business - 23/10/2017 TripAdvisor review
« Customer Service could be inproved »

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

Family - 08/01/2017 TripAdvisor review
« Ibis Budget »

The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ajatah We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad Akbar Front Office Supervisor

Couples - 29/10/2016 TripAdvisor review
« Best airport hotel »

This hotel is the best airport hotel in the town, you can get direct access to airport. It's located exactly at the airport, at Terminal 1 Juanda. This hotel provide the best for your need, breakfast ready, the room not to big but the IBIS design it very good to our comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosuaananta We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad AKBAR Front Office Supervisor

Solo travel - 21/09/2016 TripAdvisor review
« Ibis - Airport Hotel »

Fast check in and check out process Standard room is very compact. Enough for 2 persons. But not sure how to Air Conditioner is good. Do not expect fancy bathroom nor a good breakfast nor a good view from your room.... :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. afrianz Thank you Mr. afrianz for taking the time to tell us about your experience at Ibis Budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards, Muchammad AKBAR Front Office Supervisor

yanto88ho Business - 20/05/2016 TripAdvisor review
« Worth of at Ibis Budget Hotel airport »

This is our second times, staying at Ibis Budget Surabaya Airport, as well CGK Airport bis Budget Hotel, they provide nice resting place, before catching early flight or to meet early morning schedule. The breakfast nice, serving at very early morning, for us to have cup of cafe with slice of toast. Hotel service comfortable with friendly staff, and room cleanliness. Overall, we are satisfied to stay at the hotel, and get the business done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our beloved guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

aisyahx Family - 22/02/2016 TripAdvisor review
« I enjoy Ibis Budget Surabaya »

The one night stay was very pleasant. Security check everytime to enter the lobby is a plus point. The room was compact and comfortable. Cute shower!! Had a good night sleep. Cool breakfast area......

Business - 29/11/2015 TripAdvisor review
« Poor service! »

I arrived at 11.30pm and my next flight was at 5.30am. The guy at the check in desk asked me to wait another hour because their system was down. I raised my voice, I said I don't care about their system, I was tried and I wanted to sleep. I had only 4 hours time to rest and he wanted to take away another hour!!! No way!! After long argument I finally got my room.

Friends getaway - 14/11/2015 TripAdvisor review
« Great rooms for a small price. »

Stayed a few nights when i had some business at the airport and the staff and facilities were great. Very helpful staff and the location was perfect for my needs. The rooms are clean and the beds very comfortable. Airco worked well

Solo travel - 25/10/2015 TripAdvisor review
« Good as transit hotel »

Was stay here on my transit from Jakarta to Luwuk. Hotel room was nice and comfy. Order a wake up call, but the staff is not very helpful. Over all, price with quality is equal. Will going back to this place is I have another transit in Surabaya.

Melvin T Business - 18/05/2015 TripAdvisor review
« Great Hotel with clean room and amentities »

Location is very near to Surabaya Juanda International airport. Free transfer to international airport. All i need to do is to make arrangement with the front desk and the staff will arrange transport. No extra charges. Hotel is located in Juanda Domestic Airport and close to many eateries and convenience store. not a problem for a stay over before flying off. Not for people who want to tour city as the taxi ride will take 30-45mins out to the city by taxi only. Rooms wise is very clean. No frills. Clean rooms with nice air-conditioning and hot water shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reviewer, I was glad to know that your stay is good, I will share this with my team to keep our cleanliness on top of our commitment. Again, thank you we are welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager

Couples - 17/05/2015 TripAdvisor review
« Nice transit hotel! »

This is a very decent hotel for nice rest in between the flights. You get all you need in the room. Rooms are quite comfortable. The location is also very accessible. Value for money. Very much recommended if one is looking for rest during the long waiting hours in between flights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rana Rofiqul, Thank you for staying with us in between your flight recently and review for our hotel. It was great to know that our hotel accommodate your needs on waiting your next flight. We are looking forward to welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager

teeairlehh Solo travel - 04/05/2015 TripAdvisor review
« Simplicity is key »

Stayed at this hotel for the night before my flight back to Singapore the next day, and I was not disappointed with the hotel. It is a very simple hotel with all the necessities included. I like the interior of the hotel room, and it is very cozy, especially for a single traveller like me. They provided breakfast, which was not a grand buffet but it was nonetheless very nice. The staff are very friendly, even though they are not fluent in English, they will try and get help and assist you. I really enjoyed this hotel, especially since they provided a shuttle service to the other terminals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teeairleh, We very much appreciate your comments regarding your stay at the Ibis Budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards, Intan Pujawati General Manager

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