Hotel - Mercure Santa Marta Emile
Mercure Hotel Mercure Hotel

Mercure Santa Marta Emile

4.5/5 381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SIMÓN BOLIVAR
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AGUA PURA BRISAS13 km / 8 mi C I BIOCOSTA11 km / 7 mi CLINICA DE LA MUJER12 km / 7 mi DOLE7 km / 4 mi ECOPETROL2 km / 1 mi HOME CENTER11 km / 7 mi SEGUROS COLPATRIA11 km / 7 mi ZONA FRANCA12 km / 7 mi
BANCOLOMBIA11 km / 6 mi CAMARA COMERCIO11 km / 7 mi COSTATEL13 km / 8 mi DUMMOND24 km / 14 mi ELECTRICARIBE12 km / 7 mi METROAGUA11 km / 7 mi SOCIEDAD PORTUARIA14 km / 8 mi

Your meetings and events

The Mercure Santa Marta Emile hotel is the perfect place to host personal or business events, conferences or meetings, whether in its 2 meeting rooms or 4 larger rooms, with capacity to comfortably host 250 people.Host your events at the Mercure Santa Marta Emile hotel: facilities available for banquets, family gatherings or business meetings. Our hotel provides guests with the best services to ensure all your meetings and events are unforgettable.

Mercure Santa Marta Emile Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRAN SALON DIVISION C 46 m2 4 m 30 15 10 15 24
GRAN SALON DIVISION D 47 m2 4 m 30 15 10 15 24
GRAN SALON DIVISON A 53 m2 4 m 35 20 15 20 36
GRAN SALON DIVISION B 54 m2 4 m 35 20 15 20 36
GRAN SALON DIVISION A+B 107 m2 4 m 70 40 30 40 72
SALA DE EVENTOS PRINCIPAL 248 m2 4 m 250 50 50 125 120
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Baby bed
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Computer
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 3,999 reviews

Our guest reviews for
Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 381 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Javier B. Families - 09/09/2019 AccorHotels review

Was nice place friendly people I feel like I home.

Good B. Q. O. Couples - 08/09/2019 AccorHotels review
« Great »

The hotel is good, good breakfast options and general service. Quite overprice for room size and general amenities of the room, there were not enough chair or place at the beach with some shadow and you had to pay extra if you wanted a beach lounge chair. Bit noisy at mornings, probably not from the hotel, but you could still music quite loud for the surroundings.

Miguel L. Families - 02/09/2019 AccorHotels review
« Great »

We were extremely well served. Thank you

Andraous Couples - 29/08/2019 AccorHotels review
« It was a good one, although i expected more from a such a hotel. »

I loved everything, but food was very below average. I travelled all over Colombia, but the food was the worst. Old fried potatoes, pale salad, very very very small piece of cake which had no taste at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRAOUS YOUSEF J., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

David Families - 28/08/2019 AccorHotels review
« Very good »

Generally very good. Just would like to comment one bad experience at the restaurant due to a waitress that really doesn't care about customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID DANIEL R., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Spinelli -Gerente General

Anonymous Couples - 20/08/2019 AccorHotels review
« Fantastic »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Estimado FABIAN ANDRES, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Ana M. Families - 19/08/2019 AccorHotels review
« EXELENTES VACACIONES »

COMPLETAMENTE SATISFACTORIA

Our hotel has responded to the review
Our hotel has responded to the review

Estimada ANA M., Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Victor I. Families - 13/08/2019 AccorHotels review
« Excellent service »

The service is excellent. Very good restaurant. Nice pool. The room very clean and comfortable. Checkin and checkout very easy. Hotel has a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTOR HUGO I. CUBIDES, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stan P. Business - 11/08/2019 AccorHotels review

Staff was very courteous and helpful at reception. Accommodations were very good in the room. The breakfast was very good; again the staff was very hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STAN P., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli General Manager

Jgb Business - 09/08/2019 AccorHotels review
« I had better times at your hotes »

Cumbersome reservation process having in mind that the I am an accord club member and my enployer is a very well known and good reputated one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUAN G., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Alejandro Spinelli General Manager

Roly Friends - 09/08/2019 AccorHotels review
« Beautiful hotel and great staff! »

I really like my view of the pool and part of the beach. The included breakfast was great as well as lunch and dinner. The room was very nice with 2 beds, a nice bathroom and shower. A great place to stay for a great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROLANDO C., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chris Couples - 07/08/2019 AccorHotels review
« Nice stay in Santa Marta »

Nice and convenient place to stay - close to beach. Unfortunately high phone bill after calling landline in the same country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIAN H., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lina A. Families - 04/08/2019 AccorHotels review
« Great vacation »

The people at the restaurants, at the pool and beach is very friendly. We loved the food and the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Ac Families - 03/08/2019 AccorHotels review
« Excelente »

Insuperable

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEJANDRO C., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Margarita Couples - 30/07/2019 AccorHotels review
« Genial »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Estimada MARGARITA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Molly O. Families - 28/07/2019 AccorHotels review
« Great »

Always clean and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli - Gerente General

L V. Families - 25/07/2019 AccorHotels review
« Good rest, felt cheated out. »

The hotel is nice, we had a very good short vacation, and our rooms were comfortable. The staff was very nice and accommodating, which was very helpful because we were there to celebrate my mother’s 50th birthday. However, the hotel wasn’t cheap by any means and the fact that it didn’t include even a basic breakfast (which is pretty much standard even in some of the cheapest hotels), and then being charged such an unreasonable price per person to have breakfast, just felt wrong and motivated us to find our meals elsewhere. There are many restaurants a short walk from the hotel, with outstanding food and less than half the cost. What was worse was overhearing other guests checking in, that had paid less for their stay and had breakfast included in their package.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLOS V. PEREZ, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli - Gerente General

Cindy G. Solo - 21/07/2019 AccorHotels review
« Good, but not great »

I was there for birthday, before my arrival someone of my family called to ask decorate the room and that was impossible! What’s the difficulty of buying some balloons, flowers or whatever? On the other hand, service was not that good, even when some of them were very nice, for instance, security guard of the door to the sea or people who help with bags, the attitude of employees in the bar near to the pool or the people of the restaurant was good but not great, food took so long to come to my table, they had some little “fights” between them in front of guests. I stayed in a room with view to the pool and the music all day was very loud and uncomfortable. I understand at the pool music is essential, but I suggest taking into consideration people who want to rest in the rooms near to it. Smell at 10th floor was not good, I don’t know if it’s humidity but as soon as I came out of the elevator it was perceptible. I suggest do some activities to integrate or entertain people at the pool or at night, at least that’s what I noticed at Irotama and I think that would improve the experience. I guess the rest of things was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CINDY ROCIO G. BAQUERO, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro Spinelli - Gerente General

Diego M. Couples - 20/07/2019 AccorHotels review
« Ggreat location. Beautiful hotel. »

We've been there twice and we've loved it. Staff is super friendly, hotel is one of the best locations available. Beach access is quick and service there is super. The only thing I didn't like was that the complimentary water in the room was only available the first day and never replaced. In most hotel around the world there's complimentary water available every day. To avoid using too many plastic bottles, some hotels offer glass bottles/jars that are refilled every day. Also... the inside of the kettle was rusted which prevented us from using it. This should be checked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIEGO , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli -Gerente General

Jose R. Couples - 15/07/2019 AccorHotels review
« A great-value vacation hotel »

The Mercure Santa Marta Hotel Emile is a great place to enjoy the best aspects of Santa Marta without all of the drama that one finds on the public beaches in the "old" sections of the city and certainly Rodadero. The property is reasonably new and kept very clean (especially given it's on a beach!). Like most of the beach-side properties in Santa Marta, the hotel is part of a condominium project. It's entrance is separate but, the pool and beachfront are shared. Rooms have limited views. This is OK for me as other than sleeping and changing clothes, we were on the beach, in the pool or off property enjoying the area. Which leads me to the fact that the Deluxe Rooms are small. Not NYC small, but certainly it's not conducive to staying and hanging out. Morning breakfast buffet is well-staged and the morning manager, Juan Carlos, is one of the nicest parts of the stay. (As was the woman front reception person). Food in general was above expectations! Things I don't like: $6-7 to go the 5 minutes to the Zasue Shopping center is BS. Can't understand why there is no pathway between the properties and the center.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado JOSEPTH ROBERTH, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

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