Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

5.0/5 400 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
    • Billiards/Snooker
    • Table tennis

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

GRAND THEATRE2 km / 1 mi
SCIENCE Musium2 km / 1 mi

Your meetings and events

The grand ballroom has a full complement of high quality equipment, making it the perfect venue for events, meetings and weddings.capacity is 600-1,000 guests.

Sofitel Xining Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CREEK 45 m2 3 m 0 0 16 0 0
SEA CLOUD 45 m2 3 m 0 0 16 0 0
VALLEY 50 m2 3 m 0 0 14 0 0
RIVER 57 m2 3.8 m 45 12 12 27 0
GREAT MOUNTAIN 72 m2 3 m 70 39 0 45 30
PEACE 72 m2 3 m 0 0 0 0 0
WHITE CLOUD 85 m2 3.8 m 76 14 18 42 0
THOUSAND PEAKS 88 m2 3 m 0 0 18 0 0
TRANQUILITY LANE 90 m2 3.8 m 76 13 16 42 0
PEACH GARDEN 120 m2 3 m 0 0 22 0 0
BALL ROOM ANTHEM 640 m2 7 m 600 168 600 400 400
CHINESE PALACE MUSIC 1,088 m2 10 m 1000 264 1000 600 660
    • Auditorium
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 492 rooms
  • 244 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,230 reviews

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 400 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Friends - 10/08/2019 AccorHotels review
« The hotel is beautiful and the service is good. »

One recommendation- the spa experience was not relaxing. You have a luxury hotel but the spa quality is not the same as the rest of the hotel service.

Weldon Z. Friends - 03/08/2019 AccorHotels review
« very good experience, like home stay feeling »

in the far west of China, I find this Accord family hotel and immediately use award points to switch this time free stay, just come into to hobby, all the service have same style with WW and feel hospitable ,elegant and graceful.

Anonymous Friends - 31/07/2019 AccorHotels review
« Jenny, guest service person was great, interactions with other staff was not good. »

Room was fine. If you do not want to encourage English speakers, then stay was probably ok. However, when we attempted to trade our drink coupon for one bottle of water in the restaurant with dinner, one English speaker did appear to tell us that we could not use the coupon in restaurant, only in the bar. Very inconvenient. We left and ate elsewhere. No one else in the restaurant spoke English. Car was 10 minutes late to go to airport, with no one able to explain anything to us. Jenny spoke good English and helped a lot when she was there. Maps (2) from front desk were not detailed enough for us to walk around town.

George Solo - 24/07/2019 AccorHotels review
« Very well looked after »

Staff were very accomodating and helpful at all times.

Benxin L. Business - 18/06/2019 AccorHotels review
« Just satisfied »

Just satisfied

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高经典卡客人: 十分感谢您花时间告诉我们有关您在的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,请放心,我们正采取适当的措施来不断提升酒店的服务水平和产品质量, 希望通过我们的不断努力和提升, 能为您送上满意的体验。 希望在不久的将来有机会为您奉上更好的服务。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Sara Couples - 08/06/2019 AccorHotels review
« Exceptional »

Everything is so clean and the staff are so friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Distinguished Guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

John W. Solo - 04/06/2019 AccorHotels review
« Five shirts that were all neatly folded in a pile on the floor were taken from my hotel room (Room 914). »

Other than the missing shirts, everything was fine. The pool was nice. I gave a detailed description of the missing shirts to the front desk manager at checkout. I thought maybe the maid had them laundered by mistake. I don't know who else had access to my room. There was a man across the hall who always had his door open and was sitting at his desk, watching everyone who went past in the hallway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After received your comments, we immediately double checked with room attendance, checked CCTV record for corridor situation, and checked laundry,but did not find any sign of the missing shirt. Sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen

Frank Business - 31/05/2019 AccorHotels review
« Nice experience with free upgrade »

I was offered a free upgrade to a suite. Very nice layout and luxurious suite. Very impressive and comfortable stay! Would love to come back again. Two areas which could be improved. Firstly, the priority check-in and check-out table beside the main reception counter is always empty without dedicated staff so VIP guests still have to approach the main counter. Secondly, we were inform that the buffet would end at 10pm, but unfortunately all the food and utensils were removed at 9:30pm and we were not reminded to take the last order before their removal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fan X., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our front office manager was already arranged hotel service ambassador to be always standby to deliver a in time and qualified service to our loyalty member. And we already communicated with ADD chef and also trained ADD staff to follow the work standard and make sure the in time food refill and standard service procedure, ensure a good dinning experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Hao Z. Families - 08/05/2019 AccorHotels review
« Best Hotel in Qinghai »

Situated in the new area of Xining, this hotel is definitely the best one in Qinghai province. Magnificent lobby area, elegant and luxury rooms, top class fitness facilities, delicious meals. Very good alcohol selections in the executive lounge. I would like to thank Candy Wang who delivered exceptional service to us in the lounge. Most of the staff were very polite, but I do hope that every staff who meet guests should and must greet guests. And I believe that’s one of the standard that SOFITEL brand should carry and maintain. Last but not least, I would like to draw your attentions to the translations of dish's name in the ADD restaurants. I saw so many mistakes and wrong expressions in the translations while i was having breakfast. for examples, you put parsley instead of coriander, Big Kong Cheese for Emmental Cheese, Yellow Cheese for Gouda Cheese, The poison juice of five greens is drained for Detox juice and so on... I think the management of this hotel must pay serious attentions to this issue as you are a chain hotel of an international brand. And That’s really a shame and disgrace for the brand of ACCOR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hao Z., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Candy. And thanks very much for your suggestion for ADD menu, indeed, its really a shame and disgrace for the brand, we will pay high attention to it and make sure every translation is right and also nicely presented. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

William Business - 01/05/2019 AccorHotels review
« pleasant experienc »

the room and decoration is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Jian J., We very much appreciate your comments regarding your stay at the Sofitel Xining. And thanks very much for wonderful comments"pleasant experience, the room and decoration is very good" It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we will try our best to improve check in/out service quality, thanks very much for your support. Thank you again for sharing your experience, looking forward to see you again soon. Sincerely, Aileen Zhang Hotel Guest Experience Manager

Fucheng L. Business - 26/04/2019 AccorHotels review
« more than expected »

Good!

Mr D. Solo - 19/04/2019 AccorHotels review
« Mr »

Lovely room! Excellent staff, nice stay.

Tommy O. Friends - 19/04/2019 AccorHotels review
« Well design nice hotel »

Comfortable stay, nicely design, good choice of buffet breakfast

Alister F. Couples - 15/04/2019 AccorHotels review
« Good Hotel »

Principal impression was that of a staff who were well versed in the principles of good service and keen to do well by clients. Jeffer Xiao stood out in this regard but other colleagues did well too. On detail we thought the patisserie was excellent, the hotel bar was a good place for a wind down drink after a busy day and the room very comfortable. The only aspect which we were reserved about were that the room was slightly warm - that said we were given fans when we raised the issue.

Xiangyu Q. Business - 08/04/2019 AccorHotels review
« Excellent service provide by best employee »

Booked one non-smoking room with smoking smell inside the room. Front desk Gemini, Hera and Jenny Zhang assist me to change a new room. Thank you for their kindly support. regards, Andrew

Anonymous Couples - 03/04/2019 AccorHotels review
« Perfect gateway to Tibet. »

From arrival to departure, all staff and services were excellent. Car service from the airport was friendly and efficient. We were welcomed with an upgrade to a suite. Food and bar services were tasty.

Ben C. Families - 24/03/2019 AccorHotels review
« A great birthday party weekend! »

Diva and Jeffer and Jenny helped us so much! We had a birthday party for our friend and they made it so special including giving us 20 plates and coffee cups, free wine, and free cake! These guys helped us with many extra logistics from renting several rooms for our guests to booking a meeting room for all our birthday party guests. As always- All the Sofitel Staff (but especially Diva) helped us incredibly and went way out of their way to make our event so special! The luxury and sophistication of the Sofitel is the highest of any hotel in all of western China and the buffet breakfast is to die for! But it is the kindness and hospitality of these professional, caring staff that really sets the hotel above any other hotel experience. These guys know how to welcome a guest and make them feel like royalty!

Samuel Business - 21/03/2019 AccorHotels review
« services »

Very impressed of the services by the various staff.

Yingyi F. Business - 09/03/2019 AccorHotels review
« great experience staying in Xining »

Very comfortable stay with Sofitel for 2 nights in Xining. Especially, thanks for Jenny Zhang. She was very nice and helped us a lot with our stay.

X. L. 宣. Business - 08/03/2019 AccorHotels review
« Great Check-in makes a Fatastic Stay »

This should be my 3rd time to stay in Sofitel Xining. I used to encounter some issues during my very 1st stay there back in 2016 after I've spent a good 20 minutes in a very long queue trying to check out quickly to catch my flight. The 发票 (receipt) issued to me was with wrong information which cost me another 10 minutes to wait the receptionist to give me a new one. It was not quite a good experience to me. However, service has been very much improved during my stay in mid 2018 and this time. I had a very smooth check in with very professional and warm services provided by the front desk, the room was very tidy and clean, breakfast was also great. What impressed my most was the lady from the front desk. I was a member of Le Club (though with any high membership level) but provided a wrong membership number during check in, the lady processed with checking in for me very professionally so I was able to take a rest fastest as possible in the hotel room after the long journey. A call was given by the lady in very warmly manner and I was informed that wrong membership number was provided, I spent some good time to try to think of the correct number and the lady was very patient along the way. Eventually, after I've tried all possible membership numbers, the lady suggested that she could create a new account ID for me. This could be a very small issue but the service provided the lady was excellent which made me decided to proactively share the good story and my great feeling to Sofitel. I did had a check of the lady's name, her name is 雷嫱。

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