Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

5.0/5 474 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

GRAND THEATRE2 km / 1 mi
SCIENCE Musium2 km / 1 mi

Your meetings and events

The grand ballroom has a full complement of high quality equipment, making it the perfect venue for events, meetings and weddings.capacity is 600-1,000 guests.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CREEK 45 m2 3 m 0 0 16 0 0
SEA CLOUD 45 m2 3 m 0 0 16 0 0
VALLEY 50 m2 3 m 0 0 14 0 0
RIVER 57 m2 3.8 m 45 12 12 27 0
GREAT MOUNTAIN 72 m2 3 m 70 39 0 45 30
PEACE 72 m2 3 m 0 0 0 0 0
WHITE CLOUD 85 m2 3.8 m 76 14 18 42 0
THOUSAND PEAKS 88 m2 3 m 0 0 18 0 0
TRANQUILITY LANE 90 m2 3.8 m 76 13 16 42 0
PEACH GARDEN 120 m2 3 m 0 0 22 0 0
BALL ROOM ANTHEM 640 m2 7 m 600 168 600 400 400
CHINESE PALACE MUSIC 1,088 m2 10 m 1000 264 1000 600 660
    • Auditorium
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 492 rooms
  • 244 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 2,414 reviews

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 474 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Frank Couples - 13/11/2019 Confirmed reviews AccorHotels
« good service »

breakfast is good. room is clean.

Wj G. Business - 09/11/2019 Confirmed reviews AccorHotels

Nice location and enviroment

Siew T. Friends - 29/10/2019 Confirmed reviews AccorHotels
« Comfortable stay »

We had a very comfortable stay at Sofitel Xining. Albeit a short 1-night stay, we felt rested to continue our journey to Tibet. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Teng C., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations, especially on breakfast; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Friends getaway - 28/10/2019 TripAdvisor review
« Comfortable 1-night stay »

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Jenn K. Families - 20/10/2019 Confirmed reviews AccorHotels

This is my first time stay at Sofitel Xining and I'm felt glad and wonderful with my family for stayed here for 2 nights (4 rooms). I would like to thanks to the hotel guest relation officer, Ms. Diva Tang very helpful and friendly to upgrade 1 night for us to executive club floor (2nd night we stay at club floor) to avoid us exchange our rooms. Secondly, the executive club floor trainee, Ms. Miya very good and provide professional services to serve us and Ms. Diva also provide a delicious birthday cake to celebrating my brother earlier birthday. Finally I would like to say thank you to hotel reservations manager for help me to amends my booking. 2 nights stay with same date. Next to hotel is shopping mall and walking distance to Wanda mall. Definitely will stay again. Breakfast at restaurant a lot varieties than club floor but only I would like to commented is the noodle station, the chef no friendly and when I asking and he don't answer with black face. At the end, I didn't take any noodle. A bit disappointing with this service. Room clean, good; bed, excellent; lobby, please provide more chair/sofa for sitting while waiting check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience in restaurant did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be pleasant . Sincerely, Aileen Zhang

Anonymous Families - 13/10/2019 Confirmed reviews AccorHotels

- Bovice Li at Reception desk was helpful with our check in while the rest of our tour mates were coming in late on a delayed flight. - Spa massage was great. - Chinese restaurant needs a review in its service and offering. Every dish was like it was made for 10 people and there was only two of us. The dining atmosphere was not great. - Room has some smell which I tried to get rid of with my own air spray.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence especially on Chinese Restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Susan S. Couples - 11/10/2019 Confirmed reviews AccorHotels
« Ms. Susan S. »

Sofitel Xining itself is a beautifully built complex and the room I stay is also well decorated and very comfortable. Welcome dessert and fruit for Gold Member were served. The only flaw for this stay was the check out process. I booked online using Points+Cash, but I was charged full price. Then I asked what went wrong, the staff told me that her colleague at the check-in did not put this note in the system so she did not know I was going to use my points, the payment was processed and can not be withdrawn. I asked the staff to cancel this payment and re-do it using points+cash, she expressed again how hard it will be to re-do it, and say I can use my point another time at another hotel... I felt this is not my fault and I do want to use my points so I insist. She said she will try to cancel the payment and re-do it the right way. I was in a rush to the airport and did not wait till she done. I have not got my refund yet and do not know how this will be proceeded. My advice: The staff should understand she should try her best to help and solve the problem, instead of saying it's other's fault, and ask the customer to bear with it.

Claire A. Friends - 10/10/2019 Confirmed reviews AccorHotels
« Good service but bad Toiletries »

Service is good, there is bad experience when have the Toiletries in bathroom. The hotel had provided low cheap brand instead of Lanvin brand toiletries. Our guests need to call Sofitel to change it and then to have Lanvin, it is amazing to suffer it in Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Shirley Families - 29/09/2019 Confirmed reviews AccorHotels
« Comfortable beds great service »

Food was very disappointing. Not 5 star. We ordered pasta with prawns anchovy garlic and white wine. Only boiled pasta with prawns no favour no anchovies. Cold food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley k., Thank you for taking the time to tell us about your dinning experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Luyuan,t. Business - 26/09/2019 Confirmed reviews AccorHotels
« Capacious and comfortable »

The employee are refined and courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest Lu Yuan T., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

L. Business - 24/09/2019 Confirmed reviews AccorHotels

The feeling of staying in the hotel was very good. The employee of reception named Dive is a warmly girl and professionally.Next time,absolutely I will choose this hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hok L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

Dejan S. Business - 24/09/2019 Confirmed reviews AccorHotels
« Pleasant stay in Sofitel Xining »

Everything in the hotel was really really good. The only small drawback I see is the lack of English language skills by the hotel's staff. But there are not so many foreign guests in comparison to Chinese native guests so that is kind of understandable

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEJAN S., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are organizing English class for hotel staff to improve service quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Anonymous Business - 24/09/2019 Confirmed reviews AccorHotels
« Very Nice stay and Best hotel in Xining »

Staff friendly, nice location, very good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuan L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

Anonymous Couples - 21/09/2019 Confirmed reviews AccorHotels
« Very enjoyable stay. »

Eric at concierge was very helpful in providing necessary info in request. He has been very attentive to guest which make our stay, 1st time, so much easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

Riccinni Solo - 12/09/2019 Confirmed reviews AccorHotels
« Ups and Downs »

There were some positives and negatives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riccinni B., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we will try our best to improve on check in/out and food quality. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

X. L. Business - 24/08/2019 Confirmed reviews AccorHotels
« Great Stay Again in Xining Sofitel »

Spent another single day in Sofitel Xining in July during my business trip. Believe July and August are the best months to travel to Xinng and there were great numbers of guests checking in and out in the lobby. Though, everything were very well organized and maintained in order. I received sincere and warm greetings from Ms l. Jia from customer relationship department which was a great start of a excellent stay. The room was tidy and clean, the breakfast was good as well. I was not able to find my cable of my cell phone after check out on the second day (it was in my suitcase and i did not check carefully )and i called the hotline of our hotel and the lady on the line (i heard her surname was Yu ) was very polite and patient. Though nothing had been found eventually since the cable was in my suitcase with me, but the overall experince during the stay - especially outstanding service from Ms l. and Ms Yu was quite impressive. I have been travelling a lot and am gold/platinum member for SPG/Marriot, Hilton and IHG, Accor does not have big hotel coverage in China, but given the great experince agian in Sofitel Xining, I will prefer to stay in Accor Hotels in China in the future. Again, thanks for the impressive service been provoded!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Distinguished Guest l. X., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

Anonymous Friends - 10/08/2019 Confirmed reviews AccorHotels
« The hotel is beautiful and the service is good. »

One recommendation- the spa experience was not relaxing. You have a luxury hotel but the spa quality is not the same as the rest of the hotel service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience at spa did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Weldon Z. Friends - 03/08/2019 Confirmed reviews AccorHotels
« very good experience, like home stay feeling »

in the far west of China, I find this Accord family hotel and immediately use award points to switch this time free stay, just come into to hobby, all the service have same style with WW and feel hospitable ,elegant and graceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

Anonymous Friends - 31/07/2019 Confirmed reviews AccorHotels
« Jenny, guest service person was great, interactions with other staff was not good. »

Room was fine. If you do not want to encourage English speakers, then stay was probably ok. However, when we attempted to trade our drink coupon for one bottle of water in the restaurant with dinner, one English speaker did appear to tell us that we could not use the coupon in restaurant, only in the bar. Very inconvenient. We left and ate elsewhere. No one else in the restaurant spoke English. Car was 10 minutes late to go to airport, with no one able to explain anything to us. Jenny spoke good English and helped a lot when she was there. Maps (2) from front desk were not detailed enough for us to walk around town.

George Solo - 24/07/2019 Confirmed reviews AccorHotels
« Very well looked after »

Staff were very accomodating and helpful at all times.

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