Hotel - Mercure Sheffield Parkway Hotel
Mercure Hotel Mercure Hotel

Mercure Sheffield Parkway Hotel

4.5/5 1,017 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

MOTORPOINT ARENA15.45 km / 9.6 mi

Your meetings and events

Mercure Sheffield Parkway Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PEAKS 2 24 m2 3 m 0 0 10 6 0
PEAKS 3 24 m2 3 m 0 0 10 6 0
YORKSHIRE 2 24 m2 3 m 0 0 10 6 0
YORKSHIRE 3 24 m2 3 m 0 0 10 6 0
BOARDROOM 39 m2 3 m 20 0 12 8 10
PEAKS 1 48 m2 3 m 50 18 18 12 40
PEAKS 2 & 3 48 m2 3 m 50 18 18 12 40
YORKSHIRE 1 48 m2 3 m 50 18 18 12 40
YORKSHIRE 2 & 3 48 m2 3 m 50 18 18 12 40
PEAKS 1 & 2 72 m2 3 m 80 28 28 25 40
YORKSHIRE 1 & 2 72 m2 3 m 80 28 28 25 40
PEAKS SUITE 96 m2 3 m 120 38 38 40 80
YORKSHIRE SUITE 96 m2 3 m 120 38 38 40 80
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 78 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,303 reviews

Our guest reviews for
Mercure Sheffield Parkway Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,017 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 17/07/2019 AccorHotels certified review
« Very good thank you »

Good - staff great room fine and excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear J B., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Janet Families - 16/07/2019 AccorHotels certified review
« Restful and welcoming staff on check in »

Room clean and well presented bathroom clean although when standing in the shower it was obvious there was washable dirt in the grouting which was removable with an old toothbrush. Might seem minor but what appeared to be a clean shower suddenly felt dirty. Attention to detail....Otherwise an enjoyable stay and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Janet D H., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your comments to our head housekeeper to ensure we strive for that attention to detail and ensure this is right on any future visits you may have. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stephanie R. Families - 16/07/2019 AccorHotels certified review
« Mrs »

Excellent staff, lovely clean room, will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie R., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Keith N. Couples - 15/07/2019 AccorHotels certified review
« Staff were friendly »

It was our wedding day so my wife to be got a 8am check in make up hair all that .the hotel told us the room would be cleaned at 4pm ready for us to sleep after wedding unfortunately this did not happen so we returned to an uncleaned room .we had a number of rooms in the name of n..

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kenneth H. Business - 14/07/2019 AccorHotels certified review
« Nice clean and tidy »

Ideal for overnight stay on work business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth H., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alva Families - 14/07/2019 AccorHotels certified review
« warm and friendly staff. »

staying at the hotel was very comfortable and a nice relaxed atmosphere and the room was very well prepared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alva T., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chris Business - 14/07/2019 AccorHotels certified review
« Uneventful »

Fine, there were no poor nor great experiences during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris V., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A M. Business - 13/07/2019 AccorHotels certified review
« Promised room not allocated »

Booked twin room though hotels.com, but wanted a double. I contacted the hotel after making the reservation and was told they would alter the booking to a double as same cost. At checkin told I had a twin. Considering not staying again as I’m really disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield Parkway Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would love for you to give Mercure Sheffield Parkway another chance to get this right for you. If you do decide to give us another chance please do book a standard room or your choosing and email me the confirmation number and I shall organise a complimentary upgrade to our best available room on that night. My email address is ch… At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Daniel B. Business - 12/07/2019 AccorHotels certified review
« The hotel overbooked my room. Downgraded from privileged to standard at check-in. »

On check-in the receptionist informed me they had no Privilege rooms left, as it was company policy to over book these rooms. Without any sincerity at all, she apologised and said she would put me into a standard room and refund the difference in cost. I subsequently checked and this new room rate didn’t match the website, so she had to further refund. I had chosen this hotel over others in the area, specifically for the privilege option and what it offered in way of coffee machine and refreshments. If there wasn’t a privilege room available when I booked, I wouldn’t have stayed at this hotel, so I was disappointed to have to put up with a standard. Next problem was the air conditioning did not function and just buzzed all night, as if the fan was stuck. I had to open the windows which let in considerable noise from a chiller unit below, starting and stopping all night, let alone the road noise. Due to the heat, noise and one of the most worn out bed I’ve ever experienced, I got very little sleep. All in all, this was a total disaster and I couldn’t wait to leave. I know it sounds picky, but the room wasn’t even very clean. Dirt and debris on the carpet and a cigarette but on the windowsill. I’ve stayed at this hotel several times over the past couple of weeks and have been pleased with the privilege rooms. This room was terrible. I’m extremely reluctant to stay at a Mercure again, due to the risk of being downgraded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield Parkway Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would love to welcome you back to the Mercure Sheffield Parkway and I appreciate your concern about being downgraded again in the future. If you do decide to stay with us again please book a standard room and contact myself with your confirmation number and I shall organise a complimentary upgrade to our best available room. Please email me on ch… At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kevin B. Couples - 09/07/2019 AccorHotels certified review
« Excellent »

Lovely room and bathroom, very clean and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Nick D. Business - 09/07/2019 AccorHotels certified review
« Outstanding Service »

My conference ran smoothly because of the hotel staff. Lunch and tea breaks on time and delivered professionally. Room set up as requested nothing missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Emma W. Families - 09/07/2019 AccorHotels certified review
« Enjoyable stay »

The hotel rooms appear a little basic in furniture but they have everything and more than you need including a kettle which seems missing from most hotels. The bathroom was very lovely and the bath tub a dream for someone who does not have a bath at home. The robe, slippers and extras in the bathroom made it so you could simply walk in and stay. The breakfast was very good for a buffet too and the staff were very lovely indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

M. G. Couples - 08/07/2019 AccorHotels certified review
« Quiet .hot short staffed »

Arrived and was welcomed . It was very hot when we got there so look forward to advertised air con , sorry didn’t exist. Room was clean except from the smell of sewage in the bathroom I did report it and I’m sure it will be cured only 3 sachets of milk left in room ?? Got some fresh milk from reception which quickly curdled .Had a meal which although like the drinks were expensive but was very good.Very quiet at night which was a bonus .but far to hot .Breakfast was very good but short staffed . I felt the staff were very good but had too many jobs to do each.Overall ok experience don’t know if would come back . Full marks for the hard working staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Janine B. Friends - 07/07/2019 AccorHotels certified review
« Enjoyed our stay »

we really enjoyed our night at Mercure Sheffield Parkway

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Tony S. Business - 06/07/2019 AccorHotels certified review
« Basic hotel on industrial park »

As a loyalty member this Mercure is not on par with other Mercure's in Sheffield or Manchester . I would rebrand this to an IBIS hotel , budget hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony , Thank you for taking the time to tell us about your experience at the Mercure Sheffield Parkway Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Rebecca Knowles Front Office Manager

Margaret R. Couples - 05/07/2019 AccorHotels certified review
« Happy to Come Again »

We felt welcome at all times, the staff were cheerful and friendly, the room was comfortable and cool, (the weather was very warm,) the food was good, though to tell the truth, we would have preferred slightly smaller portions. As we don't need a cooked breakfast, although it did look excellent, we would have preferred a more sustaining choice of cereals, a quality muesli, but nevertheless, we enjoyed our meals. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Nicola Business - 05/07/2019 AccorHotels certified review
« My personal security was put at risk and I would not stay here again »

Room was fine with good noise cancelling windows however mini fridge in room was noisy all night and the air conditioning was largely ineffective unless on level 3 fan which was too noisy. Breakfast was fine except that items ran out and were not replenished (pastries etc) despite it only being 8am. Howver all of the above is no different to other hotels - my main real issue is my experience on returning to the hotel just after midnight. A colleage dropped me at the door and left. The outer door was open however the inner door was locked for reasons of security. However there was no means of using my hotel card to swipe in. There was a small sign giving a mobile number to call. I rang this number several times but no one answered. I left a voicemail asking for someone to let me in. I called again several times but no one answered. i sent a text message but got no reply. I knocked on the door and no one came - the hotel looked deserted. So basically as a lone female, I was locked out of the hotel with no means of getting in. I was there a good few minutes on my own when two men arrived - they could have been anyone, however fortunately for me they were looking to check in having had a long journey. They were most disgruntled to be told by me that there was no way in. I beieve they also tried the mobile number before knocking on the door but a lot more forcefully than I did. Eventuallly a female member of staff came to open the door. I was quite annoyed that the first thing she said rather than I'm so sorry was in fact "There is a number you can ring you know!" in a quite aggressive manner. I'm afraid I told her in no uncertain terms that I had rung the number several times. She replied "I have had this phone by my side and it has not rung!". Unbelievable! Stil no apology. I had, had enough at that point and went to bed. I complained the next morning and was told that there had been "a charging problem" with the phone. No real apology was made and I felt that this had let the hotel down badly. As a female who travels a lot on business I have never experienced an issue like this at any hotel i have stayed in. Obviously as I travel alone my personal safety is at the forefront of my mind and as a consequence I will not be staying at this hotel again and probably not at any other Mercure either. I have shared my experience with my other colleagues as I would not want anyone else to experience this. Mercure Sheffield Parkway get your act together - I appreciate you need to lock the door but you need to find a better way to allow guests to have access to the hotel without compromising their safety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield Parkway Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have since your stay looked at better ways for out of hours guests to gain access to the building and now have a door bell operation in system. The incident with the mobile phone was unexpected and you should have indeed received an apology. Should you wish to stay again please let me know and I shall arrange a comp upgrade for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

K. H. Business - 03/07/2019 AccorHotels certified review
« Unfortunately our time available in the hotel was very limited, but what we did have was most enjoyable. »

The hotel facilities were comfortable for the time we had available. Our bathroom did initially have a stale odour from the shower drain, possibly due to the room not being recently used in the hot weather period. Breakfast was excellent. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith , We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Mark Couples - 03/07/2019 AccorHotels certified review
« Pleasant stay and clean room with friendly staff »

Very pleasant and friendly staff on reception; nice clean room; appreciated the fridge!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Claire Families - 02/07/2019 AccorHotels certified review
« Pleasant trip »

We enjoyed our stay, like we do every year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire , We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Knowles Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates