Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,482 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,482 reviews

TripAdvisor Rating  5.0/5  1,770 reviews

Certificate of excellence 2023

Wonderful Family Experience - Luxury + Comfort

TripAdvisor rating 5.0/5

Freedom297948 TripAdvisor review

We absolutely loved our stay at the Sofitel. The mix of luxury and comfort was terrific. The concierge staff, Jany and Regina, went out of their way to make my kids feel special. Days later they were still wishing we were back at the Sofitel! In addition, the location was great - very accessible to all of the sights. 10/10 would stay here again.

Excellent Service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The rooms are beautiful and well maintained. The staff was the shining star though. Everyone I came in contact with was friendly and helpful.

Dear EVELYN M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Awfully developed

Customer review rating 1.5/5

Jorge Business - Confirmed reviews ALL

While the staff are very courteous and helpful, the “hard product”, ie the property itself is lacking. I was disappointed with this hotel which I decided to try in the first place because I love the Sofitel brand and I don’t get to use it often as there aren’t too many in the latam region. The motor lobby is a mess, the actual lobby is small, having to use different elevators all the time, small and crowded gym, the rooms feel tiny, no trash cans in the bathroom, bathroom facing other bathrooms with insufficient coverage from the blinds, the rooms didn’t offer enough toiletries such as face vs body soap, the pool’s tiles are falling off, the locker room towels are in disrepair, etc. Definitely not what I expect from the Sofitel brand or any other hotel for which I pay nearly US$ 600 per night. Sad to say I will not be a repeat customer if I can avoid it.

Well located. Great food

Customer review rating 4.0/5

Fernanda G. Couples - Confirmed reviews ALL

The hotel is amazing but we noticed there were a little details that need more attention. Some walls that need a makeover, the pool has some parts that need them too. Those details make the whole difference.

Dear Maria Fernanda G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Well Located

Customer review rating 3.5/5

Gk Couples - Confirmed reviews ALL

The hotel is beautifully designed, the staff attentive and the location is great.

Dear GLORIA A., Thank you for your email and for addressing the misunderstanding with the financial department. I appreciate your prompt response and efforts to resolve the issue. While the misunderstanding was unfortunate, I believe in second chances and am open to giving your hotel another opportunity to change my perspective. I value clear communication and transparency in all my interactions, and I hope that moving forward, we can establish a positive and trusting relationship. Please let me know how we can proceed to ensure a smoother experience during my next visit. I look forward to seeing the improvements and experiencing the hospitality your hotel has to offer. Thank you again for reaching out and for your willingness to make amends. Best regards, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 697 reviews 9.7/10 Location
  • 1,122 reviews 9.2/10 Room
  • 2,098 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.8/10 Amenities
  • 466 reviews 8.4/10 Food
  • 460 reviews 9.4/10 Vibe
  • 226 reviews 7.8/10 Comfort

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