Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,274 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,274 reviews

TripAdvisor Rating  4.9/5  2,107 reviews

Certificate of excellence 2024

Exceptionally good value

TripAdvisor rating 5.0/5

Libby365903 Couples - TripAdvisor review

I felt suspicious of how many 5* reviews this hotel has despite it being so much cheaper than some of the other 5*s in the area - but I could not find a single thing to fault. Rooms are modern and clean. I was surprised by how spacious they were for a city centre hotel at this price point. Coming from London, we couldn’t believe it! You get fantastic views of the city from wherever you are in the hotel. Being able to watch the sun come up over the city from our bed the first morning was a great introduction to Mexico. Great service from reception, bellhops and at breakfast. In particular, Maria on reception was excellent. Very attentive housekeeping. They noticed we went through lots of waters and left plenty extra. The location was perfect for our purposes. Walkable to Roma Norte (depending on your definition of walkable - it was about 20 mins to Panadería Rosetta, which I highly recommend) and very easy and cheap to get Ubers elsewhere. This was the perfect base for our first trip to Mexico City. The only reason we would stay elsewhere in future was if we wanted to be in a different neighbourhood.

Amazing 👏🏻

TripAdvisor rating 5.0/5

Acap1982 TripAdvisor review

Sofitel Reforma was amazing! We booked a balcony suite with angel of Independence view...best room in hotel hands down! The suites have access to a private dining area , Club Millesime , which was a huge advantage when wanting breakfast or a drink. Sophia, Andrea and Laura are so welcoming as well as all of the servers in the vip lounge. The restaurant is 1/2 a mile away from the castle and numerous museums, very safe area and ubers are readily available. Their rooftop bar is very popular and definitely needs rsvp- Pool was not busy so it was enjoyable to have to ourselves, gym is small but we didn't have a problem getting equipment and the Balta restaurant and the bartenders there are very friendly. Joshua in the Freehouse bar was incredibly friendly and made the best drinks!The only things we weren't fans of was the lobby bar, as drinks took awhile and weren't great, also concierge is located in the street entrance and we didn't find they were super helpful to us as suite guests, they seemed a bit busy with everyone coming and going into the hotel as well as doing correspondence for hotel guests. We managed by making most of the rsvp ourselves. Our last day, the hotel gifted us an amazing, ornate handmade mask, which was an amazing gesture. Regardless of the couple missed points of service, overall this is the best hotel in my opinion to stay and would recommend it to anyone

Bonjour M. AdriaCC, Thank you for taking the time to share your wonderful experience at Sofitel Mexico City Reforma. We are delighted to hear that you enjoyed your balcony suite with stunning views, and that our Club Millésime made your stay even more enjoyable. Our team, including Sophia, Andrea, Laura, and Joshua, will be thrilled to know that their service made a positive impact on your visit. We sincerely appreciate your feedback regarding the lobby bar and the concierge service. Your comments have been noted, and we will use them to improve our services for future guests. We strive to provide a seamless experience for all our visitors, and your insights are invaluable. It brings us joy to know that you enjoyed the handmade mask gift, as we aim to create memorable moments for our guests. Thank you for recommending us, and we look forward to welcoming you back in the future. Best regards, Cecilia Roura Quality Coordinator

Max our driver was fabulous

TripAdvisor rating 5.0/5

Carly P TripAdvisor review

Our driver Max, booked through the Sofitel, was very nice, informative, attentive, accommodating, and knowledgeable. We loved spending the day with him and felt very safe and productive. He catered to our personal interests and shared fun stories. We felt so lucky to have Max as our private driver and tour guide for our ONE DAY in Mexico City!!!

Bonjour M. Carly P, Thank you for your wonderful feedback regarding your experience with our driver, Max. We are delighted to hear that he made your day in Mexico City both enjoyable and memorable. Our team strives to provide exceptional service, and it is gratifying to know that Max's attentiveness and knowledge contributed positively to your visit. We hope to welcome you back for another stay in the future! Sincerely, Cecilia Roura Quality Coordinator

Ivan’s kindness and excellent service

TripAdvisor rating 5.0/5

Maaz B TripAdvisor review

Our family of 4 had a wonderful time. The pool is outstanding, and the service is excellent — particularly Ivan, he did an amazing job throughout our stay. We really appreciate his kindness. We also enjoyed the treats that were offered to us upon our arrival.

Bonjour Maaz B, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you and your family enjoyed the outstanding pool and received excellent service from Ivan. Your appreciation for his kindness and the welcome treats truly means a lot to us. We look forward to welcoming you back to Sofitel Mexico City Reforma in the future. Sincerely, Cecilia Roura Quality Coordinator

The BEST hotel in CDMX!

TripAdvisor rating 5.0/5

Amy C TripAdvisor review

From the moment we stepped into the Sofitel we were greeted with genuine warmth and hospitality. I've stayed in many luxury hotels, but the staff here truly stands out as the best I've ever encountered. Every single member, from the front desk (Sofía) to the Club Míllésime team (Natalia, Andrea, Miguel, Tomás, and Jordi) and concierge team (Vanessa, Diego and Elizabeth), went above and beyond to ensure we had a perfect stay. It wasn't just their efficiency and professionalism, but their genuine kindness and willingness to help that made all the difference. They remembered our names, asked about our day, and always had a friendly word. It felt like staying with family, rather than at a hotel. The hotel itself is lovely – beautifully appointed, very comfortable rooms and a fantastic location. However, it was the exceptional service that truly made our trip memorable. (My 7 year daughter has told us she is going to live in Mexico City when she grows up… and specifically at this hotel. 😅) If you're looking for a hotel that will restore your belief in authentic hospitality, look no further than Sofitel Mexico City Reforma. I can't recommend it highly enough. We'll definitely be back!

Bonjour Amy C, Thank you very much for your kind words regarding your recent stay at Sofitel Mexico City Reforma. We are thrilled to hear that you experienced genuine warmth and exceptional service from our dedicated team. It is heartwarming to know that Sofía, Natalia, Andrea, Miguel, Tomás, Jordi, Vanessa, Diego, and Elizabeth made such a positive impact on your stay, as we strive to create a welcoming and family-like atmosphere for all our guests. We are also pleased that you appreciated our beautifully appointed rooms and fantastic location. Your daughter's sentiment about wanting to live in Mexico City and at our hotel is truly delightful! We look forward to welcoming you and your family back for another memorable experience in the future. Warm regards, Cecilia Roura Quality Coordinator

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