Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,485 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,485 reviews

TripAdvisor Rating  5.0/5  1,765 reviews

Certificate of excellence 2023

Well located. Great food

Customer review rating 4.0/5

Fernanda G. Couples - Confirmed reviews ALL

The hotel is amazing but we noticed there were a little details that need more attention. Some walls that need a makeover, the pool has some parts that need them too. Those details make the whole difference.

Dear Maria Fernanda G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Well Located

Customer review rating 3.5/5

Gk Couples - Confirmed reviews ALL

The hotel is beautifully designed, the staff attentive and the location is great.

Dear GLORIA A., Thank you for your email and for addressing the misunderstanding with the financial department. I appreciate your prompt response and efforts to resolve the issue. While the misunderstanding was unfortunate, I believe in second chances and am open to giving your hotel another opportunity to change my perspective. I value clear communication and transparency in all my interactions, and I hope that moving forward, we can establish a positive and trusting relationship. Please let me know how we can proceed to ensure a smoother experience during my next visit. I look forward to seeing the improvements and experiencing the hospitality your hotel has to offer. Thank you again for reaching out and for your willingness to make amends. Best regards, Jany Vega Guest Experience Manager

Good stay

Customer review rating 5.0/5

Dan Families - Confirmed reviews ALL

Staff was very cordial, helpful and with good predisposition to serve guests.

Dear DANIEL K., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Good Stay overall. Some issues with Water Pressure in shower.

Customer review rating 4.0/5

Paul G. Business - Confirmed reviews ALL

Always a great stay. For some reason I continue to not get my points added for each stay. The last time I received points was last September. I have made at least 6 trips to the same hotel since then. Also, for some reason, the water pressure on the 25th floor was very poor. I did not say anything to the hotel because I figured I was taking the shower at peak usage time in the morning.

Dear PAUL G., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Mexico City Reforma, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jany Vega Guest Experience Manager

In the right spot rooms very comfortable

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoy it

Dear Hortensia Carrasco A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 697 reviews 9.7/10 Location
  • 1,122 reviews 9.2/10 Room
  • 2,098 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.8/10 Amenities
  • 466 reviews 8.4/10 Food
  • 460 reviews 9.4/10 Vibe
  • 226 reviews 7.8/10 Comfort

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