Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Mercure Madrid Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIGLO XVII 20 m2 2 m 15 10 14 9 0
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 60 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,554 reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,124 reviews
Nicholas A. W. Couples - 08/06/2019 AccorHotels certified review
« Very good »

Very nice stay. Not sure about flooring as noise travels from above which would bring rating down however the staff were so good it goes up.

Carlos Couples - 05/06/2019 AccorHotels certified review
« Some good and worst breakfast in Spain »

Terrific communication and service from reception staff before and after arrival - assistance with transfers and tickets enormously appreciated. Friendly welcoming and chatty .Hotel Location excellent. Suite space and terrace amazing, bathroom beautiful. Spotlessly clean. No noise very quiet, everything in the rooms worked. Linen good quality and bed comfortable. Mini bar was never replenished properly. House keeping did not come one day had to be asked back to room after we had been out for 8 hours. No views at all to enjoy of Madrid. No restaurant or bar . The room has an exercise bike and an old 80's stereo, you need to get rid of these. Useless and take up too much space. Worst breakfast and food overall that we had in Spain. Absolutely no effort here from the hotel or staff. Don't be fooled by the hotel pictures this breakfast room not restaurant is small and crowded, its look lovely and has potential but the hotel is surrounded by cafes and does not care about F&B. The breakfast room staff are amazingly lazy, they sing and whistle and will never come to your table to lift a plate and replenish the buffet well good luck. In 3 mornings we saw you were lucky to get any assistance. Spain has such wonderful food and this was a disgrace and ruined what could have been a much better stay. Worst omelette ever tasted, 4 saucepans of mushy vegetables on the counter who knows why, poor choices even ham and cheese poor quality, early grey tea not sure what that was had to be thrown out. We stayed as Accor members but we really wish we had not ended our beautiful trip to Spain here.

Business - 05/06/2019 TripAdvisor review
« Dont' forget anything expensive in your room »

If you forget anything in your room in Mercure Madrid Centro you won't get it back. I used a blouse on Saturday evening and put it on my bed when going to sleep. Left early in the morning and noticed at home in the afternoon that the blouse was forgotten on the bed. Informed hotel immediately but got the answer that there nothing was left in the room. They also checked the laundry but didn't find anything. Someone is now having fun with my expensive blouse...

David Couples - 03/06/2019 AccorHotels certified review
« Great location but very basic & noisy. »

Great location for visiting the city however the rooms are very small with no facilities like tea & coffee. They are also not very sound proofed made worse by construction work starting early which there was no notification of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID KEVIN B., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Litob- S. Families - 30/05/2019 AccorHotels certified review
« Good but could be better »

Good that reception found me a room. The Email I received after I did Online check-in said that I would get my keys on arrival. I didn't. My wife and I had to fill in the forms, same data I entered online. In my room, I could clearly hear TV from the room beside mine. The door of cabinet above the refrigerator was loose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joselito B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for your review of our hotel. Although you do check-in online, it's a duty everyone sign their data at the arrival. Thank you again for sharing your experience. Sincerely, Mirian Martin Front Office Manager

Akira K. Solo - 28/05/2019 AccorHotels certified review

The location of the hotel was very convenient for sightseeing. The staff members are friendly and professional. However, when they answer any inquiries (e.g. check out time etc.), it is better to check the person's Accor membership status (e.g. business plus, gold, silver members etc.) so they can reply accordingly. I was told check out time was 1pm over the phone (the stuff member replied 12pm but I asked him to cross check whether this is apply for gold/business plus member). To make sure, I cross checked at the reception, I was told 12pm. So, I need to cross check whether business plus or gold member can not extend the check out time one more hour to 1pm. And she checked terminal and agreed to extend 1pm. However, she forgot to update my card key. So, when I came back after 12pm, I need to go back to reception to revalidate my card. If accor hotels provide membership scheme, it is better to provide good training to stuff members to cross check the membership status to reply accordingly together the card key update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akira K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Families - 27/05/2019 AccorHotels certified review
« Clean and comfortable »

Employees were friendly and accommodating. My room was clean and comfortable but the room was too hot. When I opened the door that opened to the street it was too noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marisa, Thank you again for sharing your experience. Sincerely, Mirian Martin Front Office Manager

Vicky P. Families - 26/05/2019 AccorHotels certified review
« Madrid Mercure Centro »

Service is great. I stated this because I felt the workers try their best to accommodate our needs even when the hotel facility lacked some of the minor typical bathroom amenities other hotels in the same categories offer like slippers, face towels, no room to hang towels negated my rating. Conveniently and centrally located to the major tourist sites and restaurants upped its rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky Puno, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, Mirian Martin Front Office Manager

Russell T. Couples - 25/05/2019 AccorHotels certified review
« Excellent location for the museum and parks of Madrid. »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell, Thank you for your comments. Sincerely, Mirian Martin Front Office Manager

Business - 22/05/2019 TripAdvisor review
« Recommendable! »

Friendly, forthcoming staff, nice location, good breakfast, rooms in a good condition. I will stay there again. It would be great to have a restaurant at the hotel, but the next restaurant outside the hotel is only 2 minutes walk far away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you to tell us about your experience at our hotel. It is located in an area surrounded by bars and restaurants of typical Spanish food and of very good quality, which makes up for not having a restaurant. Thank you and regards,

Couples - 22/05/2019 TripAdvisor review
« Start of our Spain adventure »

ON arriving in Madrid from a lengthy flight from Australia we chose this hotel as it appeared to be central to most things we wanted to see on our short stop. Our decision was correct. Its a small property only 50 rooms or so and very well located. The Prado is just across the road and many sights are within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Maria A. M. R. Families - 21/05/2019 AccorHotels certified review
« comfortable ,cozy and excellent service made my holidays happy »

Cozy and clean room , comfotable beds with nice service .We had spent a perfect holidays. The location is wonderful close to everything. Just you need to improve the service in breakfast time because the girls there are always in trouble with their job; but they are gently and run when you ask for anything (feed back). We will come back to this hotel, we loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear María Angelica, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Giulia Business - 20/05/2019 AccorHotels certified review
« comfortable hotel in a very convenient location »

I arrived in the morning and the staff allocated me a room, that was so kind and welcoming!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giulia, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Olga R. Couples - 16/05/2019 AccorHotels certified review
« Pleasant stay in convenient location and greT breakfast. »

The location was excellent as it made easy access to the main attractions of Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga R., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Ragnar F. Couples - 14/05/2019 AccorHotels certified review
« poor room quality, no facilities »

The rooms are small and despite some patching are in pretty bad shape, old and unattractive. Rather cold. Balcony door was in bad shape(broken). toilet paper holder and sope holder in shower broke off. Also disappointing that there where no nice bar or lounge to enjoy drink. The breakfast room is pretty unattractive. Also surprising that reception staff don't greet you when they cross clients coming in or out in the lobby. (Not true for all staff) Overall, i regret staying there and I will try other Accor hotels next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ragnar, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Anonymous Solo - 14/05/2019 AccorHotels certified review

Reception staff were lovely and friendly. Great selection for breakfast and comfortable area in reception to sit after checking out. Room was good with a comfortable bed and spacious bathroom. Only complaint I would have is that the walls are very thin - I could hear the man in the room next to me speaking (albeit quite loudly!) on a conference call for well over an hour at a time when I was trying to have an afternoon nap! Everything within the hotel's control was good though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry for the inconveniences caused by the client in the next room. Thank you again for sharing your experience. Best regards, Mirian Martin Front Office Manager

Anonymous Families - 10/05/2019 AccorHotels certified review
« The thing I love most about the hotel is the staff. »

I feel as though the hotel is my home. I stay there four or so times in a year. I have sent several friends as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KARIN ANNE C., We are happy for having you once more at our hotel. We greatly appreciate your trust in us every time you come to the hotel. We hope you continue to feel at home much longer. Thank you again for sharing your experience, and see you soon. Sincerely, Mirian Martin Front Office Manager

Francois M. Business - 06/05/2019 AccorHotels certified review
« Stay at Mercure Centro Madrid »

Really good experience Nice hotel Really clean well located Staff is super friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear m., Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Solo - 04/05/2019 AccorHotels certified review
« Convenient and quiet. »

Small, elegant hotel in a quiet street, yet close to the art museums, Retiro Park and Botanical Garden, Atocha station and a few minutes walk from bars and cafés in the cosy Cortes area. My room was small, but clean and convenient. Breakfast buffet with everything you need for a good start. And everyone were polite and friendly: receptionists, housekeeping and staff at breakfast. My room was on a high floor and facing the backyard. I slept with the window open and woke up with birdsong!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terje N., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Solo travel - 01/05/2019 TripAdvisor review
« Good location and friendly staff »

The hotel is centrally located in walking distance to the main museums and sights. It is also close to many restaurants and not too far from the metro and airport shuttle bus. The staff was friendly and helpful. The breakfast was good and so was the room, but the walls must be very thin, as you can hear everything from the neighbouring rooms - not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hansen, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

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