Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,147 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Mercure Madrid Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIGLO XVII 20 m2 2 m 15 10 14 9 0
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,698 reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,147 reviews
Anonymous Couples - 14/08/2019 AccorHotels review

All was good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We look forward to welcoming you again. Sincerely, Mirian Martin Front Office Manager

Jennifer W. Couples - 13/08/2019 AccorHotels review
« jennifer W. »

Okay, didn,t receive voucher for welcome drimk. Shower cubile terrible, water on the floor, towels very thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER W., Thank you to tell us about your experience at our hotel. We are so sorry that your experience did not meet your expectations, my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Thanks and regards, Sincerely, Mirian Martin Front Office Manager

Family - 12/08/2019 TripAdvisor review
« Nice small hotel in Madrid »

The location is a bit remote to the main attractions in Madrid. However both the hardware and software of the hotel is excellent. Very attentive staff give us a warm welcome. The restaurant suggested by the staff is really nice and as described. The hotel room facilities is nice and in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAMLAM13, Thank you so much to choose Mercure Madrid Centro Hotel for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the facilities but most of all I am especially pleased that you enjoyed the service provided by our staff. It is glad to read they provided to you an efficiente service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

Couples - 12/08/2019 TripAdvisor review
« Great time in Madrid »

We had a really great time in Madrid and the main reason is that we stayed in Mercure which is in the center area. The location is beautiful. It is very convenient to walk every direction to look those fantastic buildings. It is right in the center of Golden art triangle. The famous museum Prado is right cross the street. We stayed in the museum for a whole day! The breakfast was really great in this hotel. The service is excellent. They managed well even thought it was super crowded sometimes in the morning. I’m very glad that I made a good choice. It made our trip more memorable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnson Y, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, Mirian Martín Front Office Manager

Erinç A. Families - 10/08/2019 AccorHotels review
« Perfect »

The location was excellent. Rooms were very clean. Beds were comfy. The only downside was the walls were very thin, could hear the room next door open/close the curtains but we have nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our cleanness very much appreciated. Thank you so much for choosing to stay with us,and for taking time to write such a wonderful review !. We look forward to your return. Sincerely, Mirian Martin Front Office Manager

Bruno G. Families - 08/08/2019 AccorHotels review
« Great location and good accomodation. Only low score for the bearkfast »

Everything was fine and the reception people was very nice! 2 issues: - I did not receive the bill by email yet, although reception lady told me that I would get it. Therefore, yet I am not able to confirm the total cost of the stay (the reception did not show me the detailed bill when I paid, which is unusual) - The breakfast is just average, as the quality food is not so good (ham, yogurts, fruits, orange juice, etc.). Please promote organic and local food, we would appreciate it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Moreover we are sorry for the incident with the invoice. We have an automatic ebilling that send the invoice. I have checked and send it again and you should receive it soon. Do not hesitate to contact me directly for further information Sincerely, Mirian Martin Front Office Manager

Marianna Families - 03/08/2019 AccorHotels review
« Great place in a great location »

All sights are within a walking distance. Staff is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianna, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Office Manager

Lou A. Couples - 03/08/2019 AccorHotels review
« Excellent!! »

Excellent facilities, service and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., It is a pleasure to receive positive feedback. Thank you again for your comments about your experience with us. Hope see you soon, Mirian Martin Front Office Manager

Rostysla Couples - 02/08/2019 AccorHotels review
« Nice stay in Madrid »

Value for money. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

Mohan1956 Friends getaway - 02/08/2019 TripAdvisor review
« Memorable Stay in Madrid »

Hotel is centrally located, staffs were pleasant and inviting and eager to help. Guided us with local areas and activities. Breakfast is reasonably good served from 7am to 11 which helped us as late risers. Overall good people there to make our stay comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ed F. Couples - 29/07/2019 AccorHotels review
« A wonderful, comfortable, clean, centrally located boutique hotel »

The staff was first rate and the breakfast was delicious with many foods to choose from. I had a wonderful stay here with my newly wed wife and would definitely return. Great value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Menha E. B. Solo - 29/07/2019 AccorHotels review
« Happy with all »

It was a beautiful experience. Everything went very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MENHA AHMED HAMED E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Families - 28/07/2019 AccorHotels review

The location was great. The breakfast was good. The problem we had was that the rooms were noisy. We could hear other guests walking and moving their cases on the floor. We could also hear the doors slamming as guests let them close. One night a group of young girls were very noisy around midnight, talking in the corridor and letting the room doors slam. I rang reception and they said they would send someone up. Basically the rooms are not well sound proofed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREGORY VINCENT S., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Solo travel - 26/07/2019 TripAdvisor review
« So beautiful , and comfortable »

The location is excelllent, 10 minutes from atocha train station .The breakfast is lovely , the service is beautiful, the staff is helpful . The rooms are very clean. The area is quiet, and no much noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very happy to read that you had a great time in our hotel! We do our best to give the best possible customer service to our guests. Furthermore we would like to thank you for leaving a positive comment, this motivates the team only more to keep giving their best. Kind regards, Reception

Jess Friends - 24/07/2019 AccorHotels review
« Great service, very clean and comfortable hotel in a great location. »

We really enjoyed our stay. Both our rooms were ready on arrival and the customer service at the front desk from Luis and the other staff was exceptional. Really friendly and helpful. We ended up staying here again after we returned from Burgos because all the staff were so welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9… Mirian Martin Front Office Manager

Anonymous Solo - 23/07/2019 AccorHotels review
« Nice stay »

Had a lovely stay. My one reason for potentially not returning was the lack of noise proofing between rooms. When the man next door cleared his throat, it sounded like he was in my room. Thank goodness he was not louder or engaged in other activities. I know that is a difficult thing to correct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Mirian Martin Front Office Manager

Yazan A. Couples - 21/07/2019 AccorHotels review
« Excellent »

Perfect overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yazan A., Thank you for your comments. Best regards, Mirian Martin Front Office Manager

S. T. Couples - 20/07/2019 AccorHotels review
« Every time I know that will be good »

Friendly atmosphere, great location, clean, nice bathroom, good breakfast, the room was a little bit small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

Claush Families - 20/07/2019 AccorHotels review
« An enjoyable stay »

We feel welcome every time we stay at the Mercury Centro as the employees makes guests feel very welcome. The hotel is places central in Madrid and therefore it is the fourth time we have chosen it as our base

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claus, It is always a pleasure to receive positive feedback. Thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Marie Business - 19/07/2019 AccorHotels review
« MRS MARIE REGO »

GOOD HOTEL, BASIC FACILITIES - OK FOR 1 NIGHT STAY. STAFF WELCOMING

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Manuela, Thank you for sharing your experience. Sincerely, Mirian Martin Front Office Manager

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