Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,041 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Mercure Madrid Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
SIGLO XVII 20 m2 2 m 15 10 14 9 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings
4.3/5 AccorHotels Rating 1,103 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,041 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bart Business - 15/10/2018 AccorHotels certified review
« Nice small hotel, well situated for Prado »

Small hotel, small(er) rooms, well situated for Prado

Renee Families - 11/10/2018 AccorHotels certified review
« Good »

It was good. Location was excellent. Staff was very friendly. I would only change the fact that we could hear a lot of noise from other rooms in our room.

Annette C. Couples - 09/10/2018 AccorHotels certified review
« Pleasant, well appointed hotel »

Very comfortable, good service, easy accessible hotel. Reception staff were efficient but always appeared stressed. No smiles on any of them except on the trainee receptionist who was most helpful a delight to speak to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNETTE C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take note about the comments and improve on this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Suraj P. Solo - 07/10/2018 AccorHotels certified review
« Comfortable stay right in the centre of town.. »

I wanted to stay for a night near the city centre and this was a good decision. The hotel was hardly 5 minutes from the main areas and there are plenty of dining options around. Room was comfortable and I would definitely stay again. I had done an online check in, but the key was not ready..

Our hotel has responded to the review
Our hotel has responded to the review

Dear SURAJ P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Brian D. Solo - 26/09/2018 AccorHotels certified review
« Good room and service »

Appreciated being able to checkout an hour late when I slept in on my last day. I did think the duvet on the bed was too warm. Fine in a cold country, but not Spain. Would have preferred being able to use just a sheet to sleep under.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D.; We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Howard H. Couples - 26/09/2018 AccorHotels certified review
« Very polite and professional. »

We enjoyed the hotel very much. Cleanliness was a very high standard. Staff always very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Marios P. Families - 19/09/2018 AccorHotels certified review
« Terribly overpriced for no reason »

I totally regret the booking. I always book to Mercure, but this was the only really bad experience. Terribly overpriced small, ugly and not maintainen room. I paid 380 euros for two nights which was equivalent to the Steigenberger Frankfurter Hof, 5 star hotel. Yet the room was really old, terribly noisy from all the rooms around and smelly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Stanley D. Couples - 18/09/2018 AccorHotels certified review
« Totally happy with the experience. »

Comfortable room and very helpful reception staff. Ana, in the breakfast room was very obliging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our staff, specially Ana, are very much appreciated. Thank you so much for choosing to stay with us and for taking time to write such a wonderful review !. We look forward to your return. Mirian Martin Front Office Manager

Rs Business - 14/09/2018 AccorHotels certified review
« Satisfied »

All ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear RS, Thank you for scoring your experience at Mercure Madrid Centro. We appreciate any feedback as it helps us improve the quality of our services. Please, feel free to contact me directly if you wish to comment your stay further. We look forward to welcoming you back soon! Sincerely, Mirian Martin Front Office Manager

Justine Solo - 12/09/2018 AccorHotels certified review
« Generally a very good experience. »

Generally a very good experience apart from being given a room without a balcony when I first arrived but this was soon changed. Reception staff were very friendly when there was direct verbal contact but no acknowledgement of guests when coming in or leaving the hotel during their stay. Please don't let the Mercure Madrid Centro staff slip back into their old ways. I called out 'Hola" and "Hasta luego" on several occasions when entering or leaving the hotel (if the reception member of staff was not on the phone) and only once was this acknowledged. Having stayed earlier in the week at an exceptionally busy NH hotel in another city where the very busy staff did acknowledge the booked in guests entering or leaving the hotel I know that this is possible; it did happen most of the time the last time I stayed at the Mercure Madrid Centro. The cleaning staff were excellent. They were friendly, professional and did a really good job. Please thank them from me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUSTINE MERRIL T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Pamela B. Couples - 11/09/2018 AccorHotels certified review
« Nice Hotel »

We only stayed one night but the beds were great and the staff helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAMELA JOYCE B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Esther K. Solo - 11/09/2018 AccorHotels certified review
« location is good! »

The hotel is located near Prado and train Station. location is nice. restaurant is like snack bar at the night. I think the restaurant more active than now. I stayed twice at this time, the facility of room is old. But, Staffs are kind and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther K., Thank you so much to choose Mercure Madrid Centro for your stay in Madrid for second time. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff It is glad to read they provided to you an efficiente service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best wishes and regards, Sincerely, Mirian Martin Front Office Manager

L S. Families - 10/09/2018 AccorHotels certified review

Miriam, Remy and Lorena, assisted us, throughout our stay, in finding great places to experience Madrid’s local dining and entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORELEI WOO S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Business - 10/09/2018 TripAdvisor review
« Warm welcome »

Everything in the title + really good location in MadridGuy from reception was speaking 4 languages, really helpful.He also gave me some good recommandations for the restaurant at night. Everything perfect honestly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much to choose Mercure Madrid Centro for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team of Mercure are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff It is glad to read they provided to you an efficient service to help you. I always feel this is the most important and lasting memory of a hotel. Your compliments about earthling of this small and familiar hotel are very much appreciated too. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martin Front Desk Manager

Mick P. Solo - 09/09/2018 AccorHotels certified review
« Disabled needs looked after. »

The support was really good. My needs are complex, as I am disabled. It was good to be able to forget my limitations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you so much to choose Mercure M;adrid Centro for your stay in Madrid and thank you to send this beautiful comments. I am very happy to hear you enjoyed the service provided by our staff. It is glad to read they provided to you an efficiente service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martin Front Office Manager

Karin C. Solo - 06/09/2018 AccorHotels certified review
« I always fell welcomed. »

I have stayed st this hotel for a number of years. The staff are kind, helpful and very professional. They go out of their way to take care of any problem. Ana, the manager, Ana in the breakfast room, and Vanessa in housekeeping keep the hotel running perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Muchísimas gracias Sra. C. por sus amables comentarios!! los compartiré con todo el equipo. Y gracias también por su tiempo para compartir su experiencia con otros usuarios. Un saludo y hasta la próxima! Ana Chivite Directora

Anonymous Friends - 31/08/2018 AccorHotels certified review
« Nice, quiet convenient location with a great breakfast. »

Friendly, competent and accommodating staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mazin G. Couples - 29/08/2018 AccorHotels certified review
« Mercure Madrid Centro , a name befitting the location »

The location was better than expected , charming welcome , friendly & helpful staff, location great within walking distance from central area , spacious & comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mazin G., First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. Sincerely, Mirian Martin Front Office Manager

Ian R. Couples - 27/08/2018 AccorHotels certified review
« Hotel location and staff great, noise in room poor. »

The location of the hotel is perfect to all that Madrid have to offer. Staff were friendly during our stay, I don't believe we received an upgrade. The room layout in normal and the bed was comfortable, however the noise from other rooms made sleeping impossible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN R., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Jennifer B. Families - 25/08/2018 AccorHotels certified review
« Very nice well-located facility, courteous and professional staff. »

Very enjoyable stay. Appreciated luggage storage pre and post check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

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