Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,116 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Mercure Madrid Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
SIGLO XVII 20 m2 2 m 15 10 14 9 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 60 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,510 reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,116 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ragnar F. Couples - 14/05/2019 AccorHotels certified review
« poor room quality, no facilities »

The rooms are small and despite some patching are in pretty bad shape, old and unattractive. Rather cold. Balcony door was in bad shape(broken). toilet paper holder and sope holder in shower broke off. Also disappointing that there where no nice bar or lounge to enjoy drink. The breakfast room is pretty unattractive. Also surprising that reception staff don't greet you when they cross clients coming in or out in the lobby. (Not true for all staff) Overall, i regret staying there and I will try other Accor hotels next time.

Anonymous Solo - 14/05/2019 AccorHotels certified review

Reception staff were lovely and friendly. Great selection for breakfast and comfortable area in reception to sit after checking out. Room was good with a comfortable bed and spacious bathroom. Only complaint I would have is that the walls are very thin - I could hear the man in the room next to me speaking (albeit quite loudly!) on a conference call for well over an hour at a time when I was trying to have an afternoon nap! Everything within the hotel's control was good though.

Anonymous Families - 10/05/2019 AccorHotels certified review
« The thing I love most about the hotel is the staff. »

I feel as though the hotel is my home. I stay there four or so times in a year. I have sent several friends as well.

Francois M. Business - 06/05/2019 AccorHotels certified review
« Stay at Mercure Centro Madrid »

Really good experience Nice hotel Really clean well located Staff is super friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear m., Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Solo - 04/05/2019 AccorHotels certified review
« Convenient and quiet. »

Small, elegant hotel in a quiet street, yet close to the art museums, Retiro Park and Botanical Garden, Atocha station and a few minutes walk from bars and cafés in the cosy Cortes area. My room was small, but clean and convenient. Breakfast buffet with everything you need for a good start. And everyone were polite and friendly: receptionists, housekeeping and staff at breakfast. My room was on a high floor and facing the backyard. I slept with the window open and woke up with birdsong!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terje N., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Solo travel - 01/05/2019 TripAdvisor review
« Good location and friendly staff »

The hotel is centrally located in walking distance to the main museums and sights. It is also close to many restaurants and not too far from the metro and airport shuttle bus. The staff was friendly and helpful. The breakfast was good and so was the room, but the walls must be very thin, as you can hear everything from the neighbouring rooms - not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hansen, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Dh Solo - 30/04/2019 AccorHotels certified review
« Central location and friendly staff »

The hotel is centrally located with easy access to many sights, museums and restaurants. The staff was friendly and helpful. The breakfast was good with a variety of choices. My room was quite small but ok standard, although the walls must be extremely thin, as you could hear everything - people talking, opening the curtains...

Our hotel has responded to the review
Our hotel has responded to the review

Dear DORTE H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Hendri Business - 29/04/2019 AccorHotels certified review
« excellence »

excellence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrikawan, We very much appreciate your comments. Sincerely, Mirian Martin Front Office Manager

Couples - 28/04/2019 TripAdvisor review
« Good hotel to stay with good services ,friend staffs and very good location »

We like the hotel for it good breakfast and friendly staffs and very central location , in particular To the train station and Museums and city.we recommend the hotel for the above qualities etc .howver dinning service is not available is a negative

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We look forward to welcoming you again. Sincerely,

Sheila G. Families - 27/04/2019 AccorHotels certified review

Room was clean, staff were helpful and nice, the free water and little treats were a really nice touch that was unexpected but very much appreciated. Only issue I have is my hair got burnt by the hair dryer. That was definitely not safe and welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are so sorry about your experience with our hairdryer, my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. Sincerely, Mirian Martin Front Office Manager

Rick Couples - 24/04/2019 AccorHotels certified review

The Mercure Centro Madrid was in the best location for access to everything. The hotel was well maintained and the breakfast selection excellent. The staff were fantastic and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

N.e. Couples - 24/04/2019 AccorHotels certified review
« Clean and central hotel in Madrid »

Stayed 3 nights over Easter weekend. Hotel was clean, good breakfast selection, and a great location for sightseeing in Madrid. There’s a supermarket a short walk away and a number of bars/restaurants within a minute or two.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLA DIANE E., We very much appreciate your comments regarding your stay at our hotel. Sincerely, Mirian Martin Front Office Manager

Anonymous Couples - 22/04/2019 AccorHotels certified review
« Great staff and great position »

Staff were friendly, breakfast was excellent and our room was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Bevan S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Gunseli S. Friends - 15/04/2019 AccorHotels certified review
« Staff is excellent, »

Personnel makes up for other deficiency.Rooms can be improved,amenities can be replenished better and consistently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suleyman Celalettin S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for sharing your experience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Arief B. P. Business - 14/04/2019 AccorHotels certified review
« Great location and great breakfast menu »

The hotel is located in the city and easy access to most of destination, clean room and the staff have a very good English. The breakfast menu was fabulous and they were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arief B., We very much appreciate your comments regarding your stay at our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mary D. Couples - 14/04/2019 AccorHotels certified review
« Mary D. »

Good clean hotel with good staff could do with a bar and restaurant, could do with better signs on outside as we had an awful job to find it as we walked from train station and we gave half the day searching for it ,you can’t really see it from Main Street below because. Of trees etc. Anybody we asked and there were plenty did not know where it is. We eventually stumbled on it at about 4.00pm after arriving at train station approximately 10.00am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Bridget D., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Julia M. Families - 10/04/2019 AccorHotels certified review
« Excelente »

Excellent in itself, very good reception service, very friendly and correct treatment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Pamela F. Couples - 10/04/2019 AccorHotels certified review
« Great Location »

This hotel is conveniently located to the Prado Museum, Gardens and a short 15 minute walk to Plaza Mayor. There are many restaurants nearby. The breakfast was more than adequate and was a good start to the day. Reception staff were very knowledgeable, particularly Nicole, and the young lady at breakfast time was very helpful.. We were very happy with our room. We spent 5 nights here and would recommend to anyone to use as a base for sightseeing Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela May F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Couples - 10/04/2019 TripAdvisor review
« Great Location »

Great Quiet Location to sightsee from. 5 mins to Prado Museum - 15 min to Plaza Mayor. Restaurants nearby. Excellent staff only too willing to assist you and advise re sightseeing. Hop-on Hop-off buses 5 mins away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Syed A. A. Families - 07/04/2019 AccorHotels certified review
« Excellent! »

Very Good and the location is superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syed Ajmal A., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

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