Hotel - Pullman Kinshasa Grand Hotel
Pullman Hotel Pullman Hotel

Pullman Kinshasa Grand Hotel

4.0/5 198 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACCESS BANK5 km / 3 mi BANK OF AMERIKA5 km / 3 mi HONDA MOTORS5 km / 3 mi PWHC5 km / 3 mi SAMSUNG5 km / 3 mi SNEL15 km / 9 mi TRUST MERCHANT BANK5 km / 3 mi VLISCO5 km / 3 mi
AIR FRANCE5 km / 3 mi CITY BANK5 km / 3 mi ORION OIL5 km / 3 mi RAWBANK5 km / 3 mi SN BRUSSELS5 km / 3 mi TOTAL5 km / 3 mi UCCN5 km / 3 mi

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Fully equipped rooms, innovative breaks, assistance from an Event Manager and an "A-la-carte Coach" guarantee that your event will be a success.

Pullman Kinshasa Grand Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON MASSALA 25 m2 2 m 20 20 14 15 15
SALON COMBAVA 35 m2 2 m 40 20 12 30 30
SALON TONKA 35 m2 2 m 40 20 12 30 15
SALON SALONGA 1 37 m2 2 m 30 20 12 25 30
SALON SALONGA 2 37 m2 2 m 30 20 12 25 30
SALON TUMBA 65 m2 2 m 50 30 22 40 50
SALON SALONGA 75 m2 2 m 50 30 30 30 30
FOYER LUBUMBASHI 78 m2 2 m 50 25 30 40 40
KASAI 110 m2 2 m 40 30 40 40 40
LUBUMBASHI 184 m2 2 m 160 60 140 120 110
CONGO 700 m2 4 m 500 140 650 650 450
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 190 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.1/5 AccorHotels Rating 1,234 reviews

Our guest reviews for
Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 198 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 15/07/2019 TripAdvisor review
« Great service »

The staff are really trying to make the experience great. As I have been staying in Pullman Kinshasa regularly for a few years now, I can see the overall improvement with regards to the service levels. In particular, Deborah and Dorcas always go the extra mile to put a smile on my face.

Salem Business - 14/07/2019 AccorHotels certified review
« Good »

It was a good experience, however for the price the service could be much better

Jules M. Business - 06/07/2019 AccorHotels certified review
« Good value for money »

The room was clean and very comfortable. The staff always friendly and obviously dedicated to the customers. The restaurant had very reasonably priced meals, compared to that of the same category of hotels in the region. Checking out was a bit slow, but this may have been due to a computer malfunction. Overall, the Pullman Kinshasa is a great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Die M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

D. Business - 05/07/2019 AccorHotels certified review
« Nice stay »

I had a great stay the hotel is great and the reception was really nice. I remember Joel at the reception who was very kind and professional. I hope to be back very soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tinos D., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Joel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Jakmansoy Business - 30/06/2019 AccorHotels certified review
« Too expensive bad »

Too expensive for such an hotel

G W. Business - 24/06/2019 AccorHotels certified review
« Not what I call a 5 star hotel »

I know this is Kinshasa and Africa, but calling this a 5 star hotel belittles all other 5 star hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary W., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Business - 24/06/2019 TripAdvisor review
« Confustion at the Pullman Kinshasa »

There are 2 hotels in the Pullman group in Kinshasa -- the new "Pullman" with a boutique-y feel and the old Grand Hotel de Kinshasa. Both properties share the same restaurants, gym, pool, etc. But they are quite different. The Grand Hotel has seen better days, a long time ago. I specifically booked one of the renovated rooms, which, on Accor's own website looks like the new Pullman ones, but is far inferior, especially, the bathroom that is simply not up international standards. Accor certainly plays up the lack of any competition in Kinshasa. Not sure I would stay there again. The AirCon was deafening, the thermostat did not work, so it was either on full blast, or I turned it off for a quiet sleep, only to wake up later in the night too hot. Bed is advertised as a queen, but is not.

Marco J. Business - 22/06/2019 AccorHotels certified review
« Not attempting standard »

Hot water with gluing substance during 2 days. Towels and water not replaced every day, sometimes forgotten. Billed to much, I had to claim the difference but wouldn't payed back directly, only when leaving. The customers are not the bank of Accor

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCO J., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Ray Business - 21/06/2019 AccorHotels certified review
« Poor service »

The club lounge does not accommodate business gatherings of more than 3 people????? Why have this facility unless you allow business people to take clients to the club floor for coffee or tea?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harold H., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Business - 21/06/2019 TripAdvisor review
« Poor internet and club floor not appropriate for business »

The internet was inadequate. I tried to take business clients for a coffee to the club floor lounge, which I paid extra for, and was told that three people were not allowed?? The only reason Icome to Kinshasa is business so why pay extra for the club floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Gyimah Business - 18/06/2019 AccorHotels certified review
« A Nice stay »

A wonderful stay, I keep a very good memory thanks to the warm welcome to the reception from Joel. the rest of the team is also nice and I really enjoyed the breakfast on the terrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gyimah o., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Joel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Dominic Business - 18/06/2019 AccorHotels certified review
« Excellent »

my stay was very pleasant i was very satisfied with the quality of the service as well as the professionalism of the staff. Greetings to Joel from the reception. thank you Pullman and see you soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic N., We very much appreciate your comments regarding the satisfaction of our service during your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Joel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Ravi R. Business - 18/06/2019 AccorHotels certified review
« Comfortable and enjoyable stay »

Always I enjoy my stay in your hotel as your service standards are good and I am comfortable in staying with you. But you have not given the Accor hotel points to me. I feel bad on that count

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Baby N. Business - 16/06/2019 AccorHotels certified review
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Marc Frere General Manager

Dominic R. Solo - 15/06/2019 AccorHotels certified review
« What a wonderful stay »

A special shoutout to Eddy for his availability and hospitality during my stay at the Pullman.. a place to definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frere General Manager

I. Business - 12/06/2019 AccorHotels certified review
« Satisfy »

I am very satisfied with the quality of the hotel. we were very welcome and our stay was great. Special thanks to Joel from the reception that greeted us on our arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr i., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

B. Business - 12/06/2019 AccorHotels certified review
« Nice stay »

I had a great stay the hotel is great and the reception was really nice. I remember the guy at the reception Mr. Joel who was very kind and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We will not fail to share your experience with Mr. Joel, and hoping to welcome you back to our hotel very soon! Sincerely, Marc Frere General Manager

C. G. Solo - 11/06/2019 AccorHotels certified review
« Satisfied »

I really enjoyed the welcoming i had when I arrived by the receptionist Arvel eddy and Jessi and all the receptionist staff for their caring by always asking how was my stay.the food was also nice but the room service have to ameliorate their execution time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. L. C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Thomas Business - 10/06/2019 AccorHotels certified review
« Another trip to Kinshasa »

Since some time the Pullmann Kinshasa is my favorite hotel in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Kak Business - 07/06/2019 AccorHotels certified review
« Cozy »

Nice cozy room with beautiful garden around the swimming pool. Felt like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frere General Manager

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