Hotel - Sofitel Luang Prabang
Sofitel Hotel Sofitel Hotel

Sofitel Luang Prabang Hotel

4.5/5 809 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

The inspiring surroundings of Sofitel Luang Prabang make it an idyllic setting for corporate events and meetings. Where better to clear your mind of all interferences and focus on the task at hand than this haven of peace and tranquility?Our boardroom and lounge, Kaipen, is thoughtfully designed and can accommodate up to 70 people.For larger events and family celebrations, the Garden hosts around 200 people. Sofitel's impeccable service and savoir faire make your wedding, gala or sophisticated dinner party an event to remember forever.

Sofitel Luang Prabang Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KAIPEN 76 m2 3 m 80 40 50 50 50
THE GARDEN 120 m2 0 m 0 0 0 0 100
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 25 rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 837 reviews

Our guest reviews for
Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 809 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 03/06/2019 TripAdvisor review
« Excellent Service »

We enjoyed the cooking class with Chef John . its been an entertaining and informative experience.. All the staff including the management has given their best service and you could feel welcomed in this resort . Relaxing atmosphere . If you are looking for hotel that is near to attractions and markets then this hotel will be a bit out of the centre of old town .About 10 minutes away by car

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BOON SIANG L, Thank you for choosing Sofitel Luang Prabang as your home in Laos. We truly appreciate your feedback regarding your experience with us and that you found our service excellent. We're glad that you enjoyed your cooking class and looking forward to welcoming you back to learn other Lao dishes. We are bit out of the center of the old town but we do provide free shuttle every day for our guests. Thank you again and hope to see you soon! Best, Jed & Team

H. Couples - 28/05/2019 AccorHotels certified review
« Truly memorable »

A lovely tranquil hotel in a great historical and convenient location with very comfortable rooms and amenities. The service is impeccable provided by the most helpful and friendly staff one could ever wish to experience. A highly recommended hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're delighted that you had a truly memorable experience with us and thank you for the positive words and of course for recommending us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed & Team

Lyn M. Couples - 20/05/2019 AccorHotels certified review
« From start to finish one of the most welcoming and friendly holiday experiences we have had. »

From the time we were picked up at the airport through to check in with Nalene we were made to feel very special. Our stay was during the off season and as such the hotel was quiet and at times it almost felt like we had the place to ourselves. Very attentive, respectful and professional staff across all areas of the hotel and very accommodating. I especially liked my morning chats with Pak in the restaurant learning about her family and where she lived. My cooking class was also fun. The two pet rabbits were a delight. The room was very comfortable especially the bed and the outside bath was very inviting. Wonderful experience for our first time in Laos. It won't be our last. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lyn, We truly appreciate your comments and we're so proud that Ms. Nalin made you Feel Welcome. And we're glad that you enjoyed your cooking class, talking to Ms. Pok, the staff, our rabbits ( Mano and Mino) and your room. We would love to see you back in our hotel and enjoy more the other tourist spots in our city. Thank you for sharing your experience with us. I already shared your comments with the team and they're so happy with your feedback. Merci Beaucoup! Sincerely, Jed & Team

Donna Couples - 17/05/2019 AccorHotels certified review
« Warm, friendly, welcoming and helpful staff made our stay relaxing and enjoyable »

A beautiful and tranquil place to stay and unwind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Donna, Thank you for the great review of our hotel and the staff, for making your stay relaxing and enjoyable. Thank you for sharing your experience and your feedback are already shared with the teams. We love to see you back in Luang Prabang and in our hotel. Sincerely, Jed & Team

St Families - 13/05/2019 AccorHotels certified review
« Disappointed »

- The A/C stopped during the night. - The bathroom had a bad pip. - The staffs including the restaurant manager should better understand their sale promotion than gave a us nonsense response. - Bad communication happened too many time. - The hotel staffs at 3Nagas are more attentive and helpful than here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We do sincerely apologize for the bad experience you had during your stay with us. We already shared your feedback to the respective teams and fixed the problems in your room. Thank you for sharing your experience as this will help us in improving more of our products and services. We do hope that you visit us again and serve you better next time. Sincerely, Jed & Team

Chris E. Business - 08/05/2019 AccorHotels certified review
« 5 days in Luang Prabang »

Any issues I may have had with anything were resolved in a very timely manner. The management and Team Sofitel are always ready to keep you satisfied. Great service at Sofitel Luang Prabang. Relaxing stay..... I’ll be back to this wonderful hotel. Thank you Mr. Chin and all duty managers, let’s not forget Mr. Jeremy at the Governors Grill. Cheers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chris, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We do apologize for the shortcomings and well noted on areas for improvement as this will help us to continuously improve more of our products and services. Thank you again for sharing your experience and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Tina K. Couples - 07/05/2019 AccorHotels certified review
« Past Glory »

Peaceful and serene. Staff are wonderful. We spent our time at the beautiful pool but wished the pool has better maintenance. The pool water is not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. I shared your comments regarding pool water maintenance and we assure the next time you visit it's better than the last time. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Eirene V. Families - 05/05/2019 AccorHotels certified review
« relaxing »

it was lovely property to stay at, loved how quiet and small it was. restaurant food and service could have been improved however. otherwise room and the facilities were lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Eirene, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback and well noted on areas for improvement. We are happy that you found our property lovely. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Ranjan M. Families - 01/05/2019 AccorHotels certified review
« Great Experience.. »

Our family had a great time during the stay... the staff was very helpful and attentive to our needs... also the resort was also great in terms of room and facilities..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're glad that you had a great experience. Will work more to improve our menu especially with the vegetarian selection. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

C. S. F. Couples - 29/04/2019 AccorHotels certified review

All the staff especially those at the front desk n the restaurant always go a step further to assist. We had a slight mishap in the morning of our departure - the staff were apologetic n were concerned. A slightly different local breakfast for each morning would have been better to savour the local flavors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We apologize for the mishap during your departure. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than previous one. Sincerely, Jed & Team

Murray Families - 27/04/2019 AccorHotels certified review
« Lovely hotel »

Lovely hotel converted from the Governor's Fort. Beautiful rooms, lovely grounds and a nice pool in a great location in Luang Prabang. Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Murray, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. Thank you that you found our hotel lovely and well noted on areas for improvement. I will share this to our departments and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Ab Families - 27/04/2019 AccorHotels certified review
« Really enjoyed our stay »

Facilities were lovely, very relaxing stay for us overall. Staff were friendly and helpful , only drawback was the mosquitoes which got into the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Alan, Thank you for the great review of our hotel and well noted about the mosquitoes. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jed & Team

Eliza B. Families - 20/04/2019 AccorHotels certified review
« Enjoyable »

We really enjoyed our stay, the property is beautiful and the service good. We were in room 11. Cons: There was some noise when people walk pass as it was on the main path from reception to the restaurant/rooms but due to size of the hotel was not too bad. The room was also infested by mosquitoes when we arrived but we managed to kill quite a few and room service ensured doors were closed at turn down/make up thereafter to avoid them coming in, so was only on that one day. Breakfast could also be improved. The billing system also made it impossible to check the bill but reception staff were very kind to walk me through the items. Should be made simpler for checking by guests. Pros: We like the boutique feel of the hotel. The property is beautiful and very green. The staff are very friendly and quite a few went beyond expectations. I unfortunately cannot recall all their names. Jeremie for example from the restaurant, Aum from the spa, the driver that brought me to the alms giving ceremony, some staff at reception. We had lunch/dinner several times at the hotel and enjoyed our meals. Highlights were buffalo tasting menu, the steak to share, the lamb chops, pastas, chicken fried rice and chicken curry. Overall we had a very nice time and Luang Prabang is a gorgeous place to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Eliza, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We highly appreciate your positive words regarding our staff and the hotel itself and well noted on areas for improvement so we can serve you better next time and for future guests of ours. Thank you as well for celebrating your birthday with us. Hoping we and Luang Prabang made it a memorable one. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

G. A. Couples - 20/04/2019 AccorHotels certified review
« Excellent stay, fantastic staff, pleasant room »

Overall our stay was excellent, there were a couple of situations that would be grounds for the holiday not being perfect. In saying this, we would return and we would recommend the hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team and well noted on areas for improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Jm Couples - 14/04/2019 AccorHotels certified review
« Perfect Stat »

Everything was perfect. The property is amazing but what really made it perfect was the sincere hospitality we've received from the staff team. You guys have made it an unforgettable stay and I can't wait to be back. Keep up the good work!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Joanne, We very much appreciate that you found us amazing and we're glad that we made your stay unforgettable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as motivation for us to keep doing our best. We look forward in your next stay Ms. Joanne. Sincerely, Jed & Team

M Families - 13/04/2019 AccorHotels certified review
« Beautiful hotel »

Beautiful colonial hotel. The staff were very accommodating of our two children and the facilities were excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We look forward for your next visit with your children and hoping for much longer stay. Wish you all the best and see you soon! Sincerely, Jed & Team

Jason A. Couples - 12/04/2019 AccorHotels certified review
« nice hotel, with some clumsy service »

Good first: -The hotel compound was very nice -Room decor was good Not so Good -breakfast not great, bad news when a french hotel chain doesn't have fresh bread -Evening drinks, sparkling wine measures were very small and 2nd glass served warm -Villa doors to outside space couldn't be shut properly so easy for insects to get in. i would have been conceded about security in other places. -Transfers. Booked transfers with the hotel in advance both ways, providing flight details. The evening before our departure we had a casual conversation with the front staff about the check out time and transfer to airport. i misstated the time of the flight. The front desk manager said he would arrange the car for 2hrs before. We subsequently missed our flight, and had to pay for new flights that ruined our relaxing break. So i fully accept that it is my responsibility to know the correct flight time, however i can't help but feel disappointed at Sofitel. I booked the hotel transfers so i did not have to worry about it. I have been to many 5 star hotels where the staff are savvy enough to know the limited number of flights bringing their clients to far flung places, and they have double checked the transfers. When we said to the staff, we are on the scoot flight to Singapore, which accounts for MANY of their clients, i would have expected the mistake to be picked up. I've waited few days before writing this review to let my anger subside and see if i feel my criticism is unjustified, but i can't shake the feeling that it wouldn't have happened at other places we stay.

Kenneth K. Families - 09/04/2019 AccorHotels certified review
« Very enjoyable and relaxing »

Very friendly and good service from all staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're glad that you found our staff very friendly and has good service. I will share your comments with our team and well noted on areas for improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Carol O. Couples - 07/04/2019 AccorHotels certified review
« Great location and a fabulous staff. »

Warm greetings awaited us on arrival and continued for the duration of our stay. The grounds and rooms were wonderful. Dining experiences at both the Sofitel and 3 Nagas restaurants were lovely with an emphasis on Laos food (fantastic) and western food for those not so adventurous. Overall a wonderful break in a delightful country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Colin, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. We're glad that you enjoyed your dining experience at Sofitel and 3 Nagas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed & Team

Peter Friends - 05/04/2019 AccorHotels certified review
« Exceeding my expectations. »

Wonderful property, very very kind and helpful staff. The Governor's Grill for cocktails was amazing, the rooms spacious and attractive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we're glad that you enjoyed especially Governor's Grill cocktails. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed & Team

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