Hotel - Sofitel Luang Prabang
Sofitel Hotel Sofitel Hotel

Sofitel Luang Prabang Hotel

4.5/5 857 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

The inspiring surroundings of Sofitel Luang Prabang make it an idyllic setting for corporate events and meetings. Where better to clear your mind of all interferences and focus on the task at hand than this haven of peace and tranquility?Our boardroom and lounge, Kaipen, is thoughtfully designed and can accommodate up to 70 people.For larger events and family celebrations, the Garden hosts around 200 people. Sofitel's impeccable service and savoir faire make your wedding, gala or sophisticated dinner party an event to remember forever.

Sofitel Luang Prabang Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KAIPEN 76 m2 3 m 80 40 50 50 50
THE GARDEN 120 m2 0 m 0 0 0 0 100
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

  • 25 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating 934 reviews

Our guest reviews for
Sofitel Luang Prabang

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 857 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Peter J. Families - 08/11/2019 Confirmed reviews AccorHotels
« Friendly and hospitable »

We enjoyed the warm welcome, the attentive staff and the lovely quadrangle gardens. We appreciated the manager stopping and chatting to us when we were out and about in Luang Prabang. The restaurant was good for both breakfast and dinner though it could accommodate more vegetarian options for dinner. We liked the bedroom layout but not the bathroom with the shutters that could open and didn't seem that secure. Also, the rooms and pool area are starting to look a bit worn. Otherwise a memorable stay in a lovely hotel.

Bryan Families - 07/11/2019 Confirmed reviews AccorHotels
« Fantastic stay from start to finish! »

Exceptional service - everything we needed was cared for and even anticipated in advance. Beautiful resort - impeccably maintained throughout!

Baby &. A. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Sofitel Luang Prabang, The Beautiful Place »

We stayed at Sofitel Luang Prabang on 23-27 October 2019. We would like to thank you Khun Pookie, Executive Guest Relationship of Sofitel Luang Prabang. Khun Pookie so kind and take care us very well all time we stay here, thank you so much for cute card that have cartoon's out line of Khun Pookie and goodbye cookies so delicious, deeply thank you so much for your friendship. We learn cooking class on the morning 26 October 2019. This class is so amazing.First time we met Chef Nalee, she bring us to The Morning Market of Luang Prabang that the place we start shopping ingredient for the cooking class.Chef Nalee has a lot of knowledge of Laos food, she so kind to suggest us to try haved local dessert and local fruit. She so friendly and she made "nam khao" so delicious (We eat "nam khao" everyday at Governor's Grill restaurant). When we came back to hotel the cooking class start. We met Chef John, Head Chef of Sofitel Luang Prabang. Chef John will be our teacher for many dish of Luang Prabang local food. Chef John so friendly and so kind. Chef John has a lot of knowledge in Lao food, International food especially herb. We so fun in this class and we have more knowledge more skill more relationship with Chef Nalee and Chef John, Thank you so much. We recommend this cooking class with Chef John and Chef Nalee. Please don’t missing this class. I think Chef John ,Chef Nalee and team are hard working and pay attention to foods that for the guest of Sofitel Luang Prabang. Luang Prabang local food by Chef John , Chef Nalee and team is so amazing taste Every morning We have breakfast at Governor's Grill restaurant. We feel so relax with the atmosphere of this restaurant and all of menu have a very good taste especially "Nam Khao". The best thing of Governor's Grill restaurant is service mined of everyone. We feel that everyone of Governor's Grill such as Khun Kao, have service minded, friendly, sincer and polite. Thank you so much for take care us everyday. Finally I would like to thank you so much for housekeeping team and gardener team, for a comfortable villa and a beautiful garden. Thank you so much.

Anonymous Couples - 03/11/2019 Confirmed reviews AccorHotels
« Beyond expectations »

Staff were so nice and friendly

J N. Couples - 02/11/2019 Confirmed reviews AccorHotels
« Nice stay with a few areas for improvement »

Facilities are lovely and the grounds are beautiful. The rooms were also nicely appointed, altho the light over the shower was broken, and the cold water in the shower had no pressure. On a few occasions the room was being cleaned when we arrived back from our excursions. For a 5* hotel with only 25 rooms, it would be nice that the cleaning staff anticipate when guests leave such that we do not have to wait to use the room. Lastly, most of staff where lovely and helpful, however in the role of customer service, if dissatisfaction is expressed, excuses should not be made, and throwing another staff member under the bus is not for the guests to hear about. We only had this experience with one staff member at the front desk however we cannot recall her name. The rest of the front desk staff were wonderfully helpful. Overall it was a pleasant stay however to be in line with the Sofitel brand and other international 5* brands the areas highlighted above could be improved.

S. Couples - 02/11/2019 Confirmed reviews AccorHotels
« Mr. »

Very good moment.

My H. N. Families - 30/10/2019 Confirmed reviews AccorHotels
« Fabulous! »

Loved the French decor room and the atmosphere of the ancient year, lovely helpful courteous staff, good variety of healthy food, being with wonderful Chief Naly for cooking class, and having a beautiful time in Luang Prabang!

Couples - 28/10/2019 TripAdvisor review
« Nice hotel in a beautiful town »

We stayed in this nice hotel for a week and had a very nice time. Airport pickup was fine and the room we were assigned, was very good. Big and with a nice little garden. Breakfast is somewhat limited compared to other Sofitel properties. The staff members were all friendly, but please give them more language training. All in all we had a good time, and more attention to details, would have given a five star rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. NEClausen, We sincerely appreciate for spending a week with us and that you had a very nice time in our property. We loved that you found us a nice hotel and currently we are giving English classes for our staff. Additionally, we took note your comments seriously and looking forward for your next visit with us. Hopefully we get a five star rating. Thank you very much! Best regards, Jed & Team

Alan Solo - 27/10/2019 Confirmed reviews AccorHotels
« Poorly maintained and »

This is hotel is a little far from the Old Town (1+km) made worse by them locking the back door that leads to the old town which makes a difference in terms of taking a talk. No shuttle service during the day I like many other hotels. They only provide 3 evening shuttles to their sister property at 3 Nagas. Service, while good because of the friendly disposition , is very limited. Initiative, communication and awareness is lacking. Rooms are poorly maintained with lots of bugs. Mattress is old and quite uneven. Dark rooms and quite an impractical set up such as lack of power plugs. Lovely grounds and very peaceful setting. But the hotel allows families to raise massive ruckus with their screaming children running around. No consideration given whatsoever to couples, singles or other more respectful guests who simply want to enjoy the peaceful settings. Beautiful hotel that sadly has not been run properly. At this price, they really should up their game.

polletseb Family - 27/10/2019 TripAdvisor review
« BEAUTIFUL HOTEL »

5 min. from the old center of luang prabang, the hotel is settled inside the historic Lao governor's house. rooms are clean, friendly staff always helpful. Food is not great, but overall that was a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear polletseb, Many thanks for the great review and will take note on your comment regarding our food. Will definitely share this with the team as we strive for continuous improvement in our products and services in the hotel. Thank you very much and looking forward in your next visit to us. Best regards, Jed & team

Andrew Families - 16/10/2019 Confirmed reviews AccorHotels
« High expectations...overall a big let down »

From the quick and efficient email responses after booking, i had very high expectations of our stay. Also, as i have stayed at many Sofitels, the expectations are always very high and almost always the hotel and service meet those expectations. Sadly i can not say the same about this stay at Sofitel Luang Prabang. Overall the staff was extremely friendly. Pookie was very nice and helpful but we only saw her 1 morning. At the airport, we had the visa serviced arranged. I thought we would be taken to hotel straight away but instead, we sat in the car waiting for our visa to be done. i requested early checkin, but the room was not available at i was informed that checkin is at 2pm. As a Platinum member, i did not get that status by only one stay at Accor. I know the standard checkin time which is why i requested early checkin. We waited 30 minutes or so at the restaurant and had lunch. then the room was ready. There is a hole in the ceiling which I could see a light shining, not sure if that is the sun or there is a light on the other side of the ceiling. But the hole is caused by what appears to be water damage. Not a good look for a room with that price. The pool step in has very sharp edge, with tiles missing. My daughter sliced the bottom of her foot on the sharp tiles, and there are tiles missing on the bottom of pool which again creates a sharp edge. We didnt use the pool again after the first afternoon. Sunday the 13th was my daughters birthday, i arranged from the time of booking for a cake. I confirmed 2 days before and day before her birthday, to have the cake put in the room while we were out for dinner. When we left for dinner i told the guy at reception, that we are leaving and to put the cake in the room. Unbelievable, there was no cake when we came back from dinner. There were 4 balloons on the bed with a happy birthday note. I walked to the reception to ask, he then told me to go to the kitchen. I asked the kitchen and they checked in the back and said we will bring it now. The cake was then delivered just above frozen. the handed me the cold plate and cake and started to walk away. I then had to ask him to bring plates and forks and knife!!! Why was this so difficult? Last year we stayed at Sofitel in Siem Reap, Cambodia. I think every single person who worked in the hotel wished my daughter a happy birthday. we walked through the lobby and staff came out to wish her happy birthday. Not one person from Sofitel LP said happy birthday to her the entire day. Not a single person from your hotel could be bothered to say happy birthday. When we checkin, your staff told us it the smallest sofitel in the world with only 30 or so rooms so it is very friendly hotel. I think it being so small that your staff would be a lot more personable. That day i also asked about checkout, the reception told us we should leave by 10am for our 1120am flight to bkk. No mention at all about our immigration service i paid for. monday morning i asked what about that service, and they say sorry their mistake, that we can leave at 1030. our luggage was checked in ahead of time. The driver took us to airport at 1030, pointed us in the direction of immigration and sent us on our way. Final comment was again on our last night, the night of 13th Oct. When we were trying to go to sleep the room to the right of us was having a party. They were sitting outside in their garden area, screaming, talking loud, laughing even louder. finally at 1130pm i called the reception and made a noise complaint. They told me it was a wedding party and that they would ask them to quiet at midnight...Why not give me and my family advance notice of the noise and the party that would be going on? i would have asked to be moved to a different room so that we could sleep before 1am. Why do you allow a loud party like that at such a small hotel??? you have no consideration for your other guests? As a Platinum member, normally the duty manager or hotel manager will introduce himself to me. Aside from Pookie, and one of the chefs, i met only the waiters and waitresses and the uninformed receptionists. Our visit to Luang Prabang was good, the hotel stay was not. The wedding party noise was unacceptable and because there appears to be no management at the hotel there was no point to discuss it with the waiters or chef.

Julian A. A. Couples - 14/10/2019 Confirmed reviews AccorHotels
« Fantastic hotel for a relaxing break »

We booked a 4 nights package and the hotel totally exceeded our expectations. The entire team at Sofitel were so friendly and helpful throughout our stay. Nothing was too much trouble for them. The suite was beautiful - clean, comfortable and with a lovely outside sala and shower area. Every time we interacted with the staff - on reception, at the bar, cooking school, Spa etc - they were always so helpful to us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. We're extremely happy that you had a relaxing break with us and for choosing us to be your home in Laos. Thank you for sharing your experience, and we hope to welcome you back soon in our hotel. Sincerely, Jed & Team

Jeremy Friends - 14/10/2019 Confirmed reviews AccorHotels
« Beautiful grounds and tranquil atmosphere »

A very relaxing stay within a beautiful setting. The staff were extremely friendly and helpful. My only niggle was that the doors/locks need to be refitted to close fully and it would be useful to have the option of a privacy blind/screen between the shower/bath and the sink area. But these didn’t detract from the overall experience. Would highly recommend to friends and family!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeremy, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback and I will share your comments with our team. We're glad that you had a very relaxing stay with us. Thank you again for sharing your experience, and looking forward to your return. Sincerely, Jed & Team

Susan Families - 13/10/2019 Confirmed reviews AccorHotels
« Wonderful hotel and staff »

We had a great time. The hotel is beautiful clean Nd very comfortable. All the staff we encountered were kindand very helpful, especially towards our two daughters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. We're glad that you had a great time with us. Thank you again for sharing your experience, and we hope to welcome you back in our hotel. Sincerely, Jed & Team

Junsik Couples - 10/10/2019 Confirmed reviews AccorHotels
« The best hotel in Laos »

What do you do in Laos? It's sofitel. Thanks you so much for hospitality. I will never forget precious memory with sofitel staff. Mr.M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we are sincerely glad that you had a precious moment with us. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Jed & Team

Pira Families - 09/10/2019 Confirmed reviews AccorHotels
« Lovely staff »

Khun Pooki, she is always friendly, treats us well and always suggest good sightseeing, restaurant, service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Piraporn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay especially under the care of Ms. Pookie and we will take note of your comments on areas of improvement. Looking forward to welcoming you back in our hotel. Sincerely, Jed & Team

Alan Families - 08/10/2019 Confirmed reviews AccorHotels
« historic building and good service »

the hotel is located around 3 km from the downtown, the facility and service is good, every staff is very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we will take note on areas for improvement. Looking forward to your return with us. Sincerely, Jed & Team

Guchy Families - 06/10/2019 Confirmed reviews AccorHotels
« relax at silent city »

during holiday, I could take a relaxing time with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for the great review of our hotel! We are glad that you were able to relax with your family during your stay with us. We look forward in welcoming back in our hotel. Sincerely, Jed & Team

Mike A. J. T. Couples - 02/10/2019 Confirmed reviews AccorHotels
« Wonderful hotel thankyou »

We had a lovely last few days of our trip and felt so welcomed. Lovely extras left in suite as it was our golden wedding trip and my husband was presented with a birthday cake on his birthday. Our room was fantastic with own pool. Could not have asked for more.your staff are fantastic. From management and at every level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team and we're glad that you had a lovely and fantastic experience with us. Thank you again for sharing your experience, and we are looking forward to your next stay with us. Sincerely, Jed & Team

Ss Couples - 23/09/2019 Confirmed reviews AccorHotels
« No television »

No television make me feel no good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sakkra, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We sincerely apologize if we didn't meet your expectations however we took note your comments on areas of improvement as we strive to continuously improve our products and services in our hotel. Thank you very much. Rest assured that it will be better than the last time you visit. Sincerely, Jed & team

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