Hotel - Hôtel Mercure Quemado Resort
Mercure Hotel Mercure Hotel

Hôtel Mercure Quemado Resort

4.2/5 130 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AHU AL HOCEIMA
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00/00:00
    • Opening hours : Week-end 00:00/00:00

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

ESPACE SEMINAIRE0 km / 0 mi

Your meetings and events

The hotel offers a conference space, including a plenary room and four syndicate rooms, that is fully equipped with business services in a lovely setting by the Mediterranean

Hôtel Mercure Quemado Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALLE DE RÉUNION 1 0 m2 0 m 20 0 15 10 0
SALLE DE RÉUNION 2 0 m2 0 m 20 0 15 10 0
SALLE DE RÉUNION 3 0 m2 0 m 20 0 15 10 0
SALLE DE RÉUNION 4 0 m2 0 m 20 0 15 10 0
MEETING ROOM 1 300 m2 5 m 150 80 100 100 0
    • Videoconferencing
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 169 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 130 reviews

Our guest reviews for
Hôtel Mercure Quemado Resort

100% genuine reviews from our guests

Find out more
Tp Couples - 14/06/2019 AccorHotels certified review
« Terrible service »

When having dinner, we ordered a bottle of wine. The restaurant manager came up and said he would not let my boyfriend drink. I was bewildered and did not understand why, because it took a great deal of questioning before he explained that he thought my boyfriend was Muslim, and it was during Ramadan. My boyfriend is not Arab, Muslim, or Moroccan, but the restaurant manager refused to believe us and was incredibly rude about it. He even mentioned calling the police. Finally the restaurant manager demanded to see my boyfriend's passport and then extremely reluctantly agreed that we could be served wine. Needless to say, we've never been treated like that in a hotel or restaurant, and I would say that it was the worst restaurant experience I have ever had in my life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taryn Marisa P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Quemado Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Youssef Business - 09/06/2019 AccorHotels certified review
« Greet »

Excellent hospitality and magnificent views. Very welcoming staff. The view is very soothing. Super comfortable and relaxing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOUSSEF S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kaoutar B. Business - 20/04/2019 AccorHotels certified review
« Relaxing »

My stay Was good enough I was satisfied and pleased by your staff especially the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaoutar B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Tawfik Business - 24/03/2019 AccorHotels certified review
« Satisfaction totale »

Personnels acceillants , servivice excellent La litterie confortable

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Front Office Manager

Idrissi M. Couples - 06/03/2019 AccorHotels certified review
« Wonderfull »

Nice Room, Beautiful Sea View, Very kind personnel. Many Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Front office manager

Youssef Z. Friends - 21/01/2019 AccorHotels certified review
« great »

impeccable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Youssef Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hiba E. Friends - 09/01/2019 AccorHotels certified review
« Very helpful and nice staff »

It's not the first time i stay at Mercure Quemado and ive always been very satisfied with my staying experience. This last time i requested an early check-in, the staff did their best to fulfill my request, i appreciate it. Very welcoming staff in general ( even the security agents and the cleaning ladies ). A special mention to the chef at the restaurant, he was very friendly and pleasant, checking if we needed anything multiple times and offering to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiba E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

V. Couples - 30/12/2018 AccorHotels certified review
« COURT SEJOUR »

SUPER HOTEL TRES AGREABLE

Rim Couples - 11/09/2018 AccorHotels certified review
« Perfect »

Everything was good specially location

Our hotel has responded to the review
Our hotel has responded to the review

Dear rim e., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yassine T. Families - 28/08/2018 AccorHotels certified review
« Great location not so great service »

I was disappointed by the service I got during my stay. For example I kept asking for a smoothing-iron since my Check-in and I was always told they will be sending it shortly but I never got it. Reception desks were almost never responding to the phone. Once I was in the lobby and I saw three receptionists talking to each other and the phone was ringing. They kept talking and didn' answer. No drinking water in the room, except for my first day where we found one small bottle for me, my wife and my 2 kids. Nespresso capsules: 3 for my whole stay of 7 nights. Knowing I am a platinum member and I was in the suite. We were always missing towels in the room. I had to ask twice for the sofa bed to be set up. And they made me feel like I was asking for something they are not supposed to do. While in other hotels, It was undone every morning and someone was coming every evening knocking to set it up for us. In this hotel, once they set it up they never touched it again. The cleaning service was never bothering to go through the balcony on which we found even cigarette ends from the previous occupant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yassine T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Quemado Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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