Hotel - Novotel Phu Quoc Resort
Novotel Hotel Novotel Hotel

Novotel Phu Quoc Resort Hotel

4.0/5 1,081 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Four outdoor unheated pools
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Two outdoor tennis courts
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Phu Quoc Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 56 m2 2 m 56 18 20 30 30
MEETING ROOM 2 56 m2 2 m 56 18 20 30 30
EXECUTIVE BOARDROOM 76 m2 2 m 0 0 21 0 0
BALLROOM 476 m2 6 m 500 90 100 350 320
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 462 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 4,922 reviews

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,081 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Cliffy Families - 10/07/2019 AccorHotels certified review
« 4 Stars »

Check-in was very slow and confusing, i actually thought the tour salesman was the novatel employee as he was the first to greet us and talk to us, very slow to respond to big groups that arrive, 6 places for persons to sign in but usually only one working. Parks and gardens are kept well, a credit to the team, dining was good also, you need to fix the courtesy bus issue as it was booked out the whole time we were here, it needs to run on a needs basis, not a set timeframe, one day i counted 6 men working on the water lillies but the bus could not run extra, it just sits there doing nothing, and trip advisor reviews all say the bus situation is a joke, which i found to be true

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew John H., Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc

Tdn Couples - 08/07/2019 AccorHotels certified review
« nice hotel! friendly staff! excellent customer service! »

Nice clean hotel with excellent staff & good good breakfast buffet ! However, pool & beach areas need some lighting at night time. When I checked out, I din’t know that I had to register for hotel shuttle the day before departure. So I missed the shuttle & hotel staff arranged for me & my wife to have a ride with Mr. Diego Maradona in a private SUV (I don’t know his title but according to the staff I believe he is one of the hotel management team’s member) to the airport since he also went there for business trip. Iwas such a nice accommodation from Mr. Diego & the hotel. Much appreciated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toan D N., Xin Chao We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, i will surely share this to Mr. Diogo. We hope to see you again soon for another magnifique journey with us. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Haxtrax Solo - 07/07/2019 AccorHotels certified review
« Great value for couples and families »

The suite was impeccable, the pools were first class, the gardens were a fresh breath of nature, the breakfast buffet was superb, and the staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hackett G., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

N. V. D. Families - 06/07/2019 AccorHotels certified review
« Excellent »

Beautiful view, nice staffs. The only negative point is that it is too far from Dong Duong town. That means it is not convenient for tourists to experience Phu Quoc dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIET D. N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

N. S. W. Couples - 03/07/2019 AccorHotels certified review
« Great environment and atmosphere for relaxation »

Great facilities and services. It would be great if: 1) The staff can smile more / more friendly 2) The choices of breakfast can be more varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shu W. N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive Guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Hoang M. T. Families - 28/06/2019 AccorHotels certified review

Rat thich thu, dep, phuc vu tot

Our hotel has responded to the review
Our hotel has responded to the review

Dear NGOC THONG H., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Binh Families - 27/06/2019 AccorHotels certified review
« We enjoyed our stay at Novotel »

Good service, nice beach, wonderful swimming pool, helpful staff, and luckily good weather. All these factors helped us to have a fantastic holiday in Phu Quoc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thi Thanh Binh N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Truyen N. Families - 26/06/2019 AccorHotels certified review
« We feel comfortable »

Staff are friendly. I'm not impressive with the bars. Set up of breakfast tables does not meet 5 stars standard. The pools are great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoc Truyen n., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

C. Couples - 25/06/2019 AccorHotels certified review
« Beautiful Resort, Incredible Staff »

This resort is incredibly beautiful, but the staff made our experience one we will not forget. Every interaction with staff was great, they were pleasant, helpful, and anticipated every need. Specifically, there were 2 staff members that were above and beyond. Harry at the front desk is amazing. He checked us in, was so pleasant, chatted with us about our trip, and explained the resort. He then notified us that our room wasn’t ready, but he would be upgrading us to an absolutely beautiful pool bungalow! It seemed like every time we needed something (bus into town, bus to Sao Beach, shuttle to the airport, check out) Harry was always there to help us. I’ve never had such a great experience. Additionally, Xuan at the Pool Bar was fantastic as well! He was attentive and helpful, and he always had a smile on his face. We hope we’ll be able to visit this resort again, and would recommend to anyone looking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viglione C., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Chi T. N. Families - 24/06/2019 AccorHotels certified review
« extremly good services »

everything was very good, I loved the Seafood Restaurant, pool bar at Resort. but the service at Restaurant nearby the reception was not good. I'll comeback on somedays

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Thanh N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

S. J. Couples - 20/06/2019 AccorHotels certified review
« good »

gooood

Our hotel has responded to the review
Our hotel has responded to the review

Dear j. S., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Leslie B. Families - 16/06/2019 AccorHotels certified review
« Satisfied »

As normal novotel as serve us the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear b. Leslie T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

L. B. V. Friends - 15/06/2019 AccorHotels certified review
« Travel »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bau V. L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Kelvin S. Solo - 12/06/2019 AccorHotels certified review
« Well Taken Care Of »

It was a delight to stay at the resort. Staff were friendly and attentive to details. Very relaxing environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelvin S., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Sabina Friends - 11/06/2019 AccorHotels certified review
« Best Novotel I have ever stayed at! »

Nice gardens and facilities, great value for money and new, tidy rooms and villas. Very nice breakfast offer! Overall great experience and we encourage to continue with more enviroment protection projects. During our short stay, we could easily realize how essential they are in order to preserve Phu Quoc island and how urgent is to act for our planet !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabina O., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Santi J. Families - 10/06/2019 AccorHotels certified review
« So so »

Nice hotel but not a good location, restaurant don't have seafood

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santi J., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Jason V. Couples - 10/06/2019 AccorHotels certified review
« Lovely resort despite being a little out of the way »

Full points from me with regard to the resort’s overall setup, facilities, activities, staff members and even F&B! We ate in one evening due to the heavy rain and we were pleasantly surprised at the high quality (and quantity!) of the food. Also special mention to Nhi, our Guest Relations Officer, who was very helpful. She went the extra mile to make us comfortable and was ever-willing to see to our various needs. The little local gift that she gave us just as we were about to head to the airport made it so much more personal and we truly commend her service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason V., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

백. Couples - 10/06/2019 AccorHotels certified review
« It was the real relaxing moment, but little bit noisy. »

Before traveling Phu Quoc, we sent many emails regarding hotel services and hotel booking, and every reply was so nice, so we are so satisfacted. Every thing in Novotel was so clean and beautiful and kind, but whenever we had a breakfast, we felt so hot and too noisy to eat because of so many children. We couldn't talk silently because the restuarant was already crowded and noisy. Even children were crazily noisy, but their parents never made them calm down. We had nice times in Novotel Phu Quoc, but there is the only thing I dislike. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Su Ryun B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Huyen B. Friends - 08/06/2019 AccorHotels certified review

Pleasant stay with awesome room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thi Ngoc Huyen B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Terry Families - 08/06/2019 AccorHotels certified review
« Nice hotel »

Hotel conditions are good, however staff hospitality haven't up to my expectations. Room towel did not provide small face towel. Not providing connecting room for us as family and wanted to upsale. I went for spa but its not the spa which expected.. It just a normal massage which does not not let me felt like 5 star treatment. Food menu choice is limited. Kids club is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mun Yee F., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

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